---
title: 'Customer Success Manager, APAC (China Based, Mandarin & English Fluent) at Levanta'
canonical: 'https://feeny.ai/job/customer-success-manager-apac-china-based-mandarin-english-fluent-levanta-asia-fmptzqjh2fqz'
type: 'job'
last_seen: '2026-09-14'
---

# Customer Success Manager, APAC (China Based, Mandarin & English Fluent) at Levanta

- **Company:** Levanta
- **Location:** Asia
- **Work type:** remote
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/levanta/jobs/5421875008

## Job description

Levanta is the creator affiliate platform built for modern e-commerce. We connect brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross-channel performance measurement. Through our Creator Marketplace and AI-powered Social Discovery, brands can access more than 90,000 vetted creators and millions more across TikTok, Instagram, and Facebook, building measurable creator partnerships across Amazon, Walmart, Shopify, and other retail channels.

Following our recent $22 million Series B, which brought our total funding to more than $43 million, we are investing further in our technology, our team, and our expansion across the retail ecosystem. We are building the infrastructure for Creator Commerce Media and creating more opportunities for brands to grow, creators to earn, and marketplaces to generate measurable demand.

We are seeking a Customer Success Manager, APAC (China-based, Mandarin & English fluent) to join our team and support our growing presence in the region. Fluency in both Mandarin and English, spoken and written, is essential for serving our Chinese-speaking sellers and agency partners, as well as collaborating with our CS team based in the US. In this role, you will be the primary point of contact for these clients, helping drive satisfaction, retention, and growth through a deep understanding of their goals and how Levanta’s platform can help them succeed.

You’ll collaborate cross-functionally with sales, engineering, product, and publisher development teams to ensure an exceptional customer experience tailored to the needs of our Asia-based clientele.

Responsibilities:

- Develop a deep understanding of each customer's business objectives, challenges, and success metrics.
- Serve as the primary point of contact for customers and agency partners, responding to inquiries and resolving issues promptly in both Mandarin and English.
- Proactively engage with customers and agency partners to drive adoption, usage, and value realization of our platform.
- Partner with the publisher development team to match customers with good fit affiliates in the Levanta marketplace to help expedite revenue activation and maintain ongoing success on the platform.
- Collaborate with sales teams to identify opportunities for upselling or cross-selling additional products/services.
- Conduct regular check-ins with customers to review progress, address concerns, and identify areas for improvement.
- Advocate for customers and agency partners internally, providing feedback to our product team to drive product enhancements and improvements.
- Monitor customer health and satisfaction metrics, taking proactive steps to mitigate churn and increase retention rates.
- Develop and maintain a thorough understanding of our platform, industry trends, and best practices to effectively advise customers.

Qualifications:

- Fluency in English (spoken and written) is required.
- Native or fluent proficiency in Mandarin (spoken and written) is required.
- Ability to train on US East Coast hours. Working hours will be in China Standard Time.
- Proven experience in a customer-facing role, such as Customer Success Manager, Account Manager, or similar.
- Background in e-commerce or affiliate marketing is strongly preferred.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish strong relationships with customers.
- Strong problem-solving and decision-making abilities, with a focus on delivering innovative solutions to meet customer needs.
- Ability to work collaboratively across cross-functional teams, including sales, marketplace, and publisher development.
- Experience working with CRM software and business intelligence tools. HubSpot knowledge and experience is a plus.

What Levanta Offers:

- A dynamic and supportive work environment where innovation and creativity are encouraged.
- Competitive salary and benefits package.
- Open vacation and sick policy, take the time you need.
- Opportunity for professional growth and advancement within a rapidly expanding startup.
- A culture that values diversity, inclusion, and the impact of every team member on our success.
- Must have a permanent address in one of our hub states: California, Florida, New York, Ohio, Utah, Texas, Michigan, Washington, Colorado, Massachusetts, North Carolina, Pennsylvania, or DC.

## About Levanta

## Company Overview
- **One-liner**: Levanta is a unified creator and affiliate marketing platform that enables e-commerce brands to manage partnerships across Amazon, Shopify, and Walmart from a single system.
- **Entity Type**: Private (Series A)
- **Headquarters**: Seattle, Washington, United States
- **Founded**: 2023
- **Founders**: Ian Brodie (CEO & Co-Founder), Spencer McKenney (CTO & Co-Founder)

## Core Business
- Primary industry/industries: E-commerce technology, affiliate marketing, creator economy
- Target customers: B2B (e-commerce brands, marketplace sellers, and agencies) and B2C (creators, influencers, and affiliates)
- Mission or purpose statement: Building the future of creative-driven commerce for modern brands by unlocking affiliate and creator partnerships as a competitive advantage.

## Products & Services
- **Levanta Platform**: A unified SaaS platform for e-commerce brands to discover, manage, and pay creators and affiliates. It connects Shopify, Amazon, and Walmart channels in one dashboard, offering AI-powered creator discovery via the Creator Marketplace (70,000+ vetted publishers, influencers, affiliates, and media buyers), commission management, flat-frate creator deals, automated product seeding, and cross-channel performance measurement.
- **Creator Marketplace**: A network of over 70,000 vetted creators, influencers, affiliates, and media buyers that brands can discover and activate across channels.
- **Creator/Affiliate Tools**: A free-to-join side for creators and affiliates to discover brands, set flexible earning models (commission, flat fee), and earn incremental revenue on Amazon, Shopify, and Walmart with automated payments.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric – Total Funding**: $21.4 million across 3 rounds
- **Notable Investors/Partners**: Volition Capital (led Series A), LongRun Capital (led Seed Round). Strategic partners include Amazon, Shopify, and Walmart ecosystems.
- **Growth Signals**: Headcount grew **82.7% YoY** to 73 employees. Active creators on platform: **2,200+**. Reports **96% of customers are new-to-brand** and over **$1M+ in affiliate-related revenue** generated in the first few months for some clients. Maintains a 6% net commission rate for brands. Active job postings are up **300% year-over-year** (4 open roles as of mid-2025). Key new hires include talent from Amazon, Qualtrics, impact.com, and Refersion.

## Competitive Advantages
- **Cross-Channel Unification**: Only platform that allows brands to run one affiliate program across Amazon, Shopify, and Walmart from a single dashboard, eliminating siloed management.
- **High Quality, Vetted Network**: Access to a pre-vetted marketplace of 70,000+ creators, removing much of the discovery and fraud risk inherent in traditional affiliate marketing.
- **New-to-Brand Customer Acquisition**: Emphasizes driving high-converting, new-to-brand traffic rather than coupon-stacking or existing customer re-targeting. A reported 96% of sales are new-to-brand.
- **Flexible Partnership Models**: Supports multiple compensation models (commission, flat fee, product seeding) within one platform, giving brands granular control.
- **Performance-First Data**: Provides affiliate-level attribution and performance data specifically for multi-channel sellers, an area where most tools are weak.

## Strategic Focus
- **Rapidly Scaling the Creator Network**: Expanding the Marketplace to cover more verticals and geographies, including a specific focus on the Chinese market (active Business Development role in Shenzhen).
- **Deepening Multi-Platform Integration**: Likely expanding integrations beyond core three marketplaces to capture more D2C and retail media spend.
- **AI-Powered Automation and Insights**: The platform leverages AI for creator discovery and is actively testing AI tools (like Claude) internally for automating marketing tasks, suggesting a product roadmap focused on AI-driven optimization.
- **International Expansion**: Operating in 8 countries (US, North Macedonia, Argentina, China, Canada, Jamaica, Costa Rica, Egypt) and hiring for Asia-based Customer Success and BD roles.

## Why Work Here
- **Culture**: The company explicitly promotes a "Life Comes First" philosophy, emphasizing smart work, personal freedom, and balance. Values include trust, accountability, collaboration, and intentionality.
- **Remote/Hybrid Policy**: Offices in Seattle (HQ) and Shenzhen, China. The company describes itself as "In-Office or Remote" but requires employees in the US to have a permanent address in one of eight hub states (California, Florida, New York, Ohio, Utah, Texas, Michigan, or Washington) for payroll/legal purposes.
- **Perks**: Competitive salary and benefits, open vacation and sick policy ("take the time you need"), and a focus on growth and advancement in a fast-paced startup. The engineering team is small but growing (11 employees or 12% of workforce). The company actively uses and builds with AI, offering early-stage exposure to AI/ML in a commercial setting (e.g., using Claude for internal tasks).
- **Growth Trajectory**: A post-Series A startup with explosive headcount growth (82% YoY), providing significant opportunity for career acceleration, cross-functional exposure, and taking on increasing ownership as the company scales.

## Sources
1. [levanta.io](https://levanta.io/)
2. [About Levanta](https://levanta.io/about-us/)
3. [LinkedIn Company Profile](https://www.linkedin.com/company/trylevanta)
4. [Built In Company Profile](https://builtin.com/company/levanta)
5. [Greenhouse Careers Page](https://job-boards.greenhouse.io/levanta)

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