---
title: 'Customer Success Manager - APAC at Flagright'
canonical: 'https://feeny.ai/job/customer-success-manager-apac-flagright-singapore-yhk0r58yq8xf'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Success Manager - APAC at Flagright

- **Company:** Flagright
- **Location:** Singapore
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-06-25
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.ashbyhq.com/flagright.com/06c4f617-331e-4b2a-a675-58aa54c76782/application

**Skills:** Data analysis tools, Product lifecycle management, Project management tools, English, Anti-fraud, Anti-money laundering, Compliance domains, Fintech industry experience, GDPR, PCI-DSS, Risk management principles, Sanctions screening, Data privacy regulations, Customer support systems

> Flagright is hiring a Customer Success Manager in Singapore to drive platform adoption and success for financial crime compliance clients. The role involves managing customer accounts, analyzing data to identify product improvements, and collaborating with engineering and product teams to enhance user experience.

## Job description

About Flagright: Flagright is an AI operating system for financial crime compliance used globally by Fortune 500 companies, large banks, fintechs, and fast growing startups. Flagright enables real-time risk detection, automated investigations, and intelligent decisioning, helping compliance teams operate at their full potential in the fight against financial crime. We operate as a lean, high-performance team with high individual ownership and direct access to leadership. Role overview: Our Customer Success team is at the core of Flagright’s innovation, building solutions that power real-time financial crime prevention. They turn complex customer needs into scalable, high-impact solutions that drive our mission forward. We are hiring a Customer Success Manager who will play a critical role in driving the success of our platform. You will work closely with customers and internal teams to gather insights, identify gaps, and translate real-world needs into product improvements. From analyzing data and shaping requirements to supporting releases and ensuring product quality, your work will directly impact functionality, user experience, and operational efficiency. This is a high-ownership role in a fast-moving environment. You’ll be expected to operate independently, manage multiple priorities, and proactively drive outcomes with minimal supervision. People who thrive at Flagright:

- Have been knocked down before and gotten back up
- Are resourceful — figure it out with whatever tools exist
- Have strong opinions, defend them, and drop them when proven wrong
- Would rather own targets than a task list
- Run toward ambiguity, not away from it
- Want to work with no-BS people

People who struggle here:

- Confuse ambitious goals with unreasonable ones
- Want 9-to-6 and a predictable week
- Need priorities to hold still for a quarter
- Take blunt feedback or lost deals personally
- Say — or think — “that’s not my job”

Key responsibilities:

- Customer Account Ownership: Serve as the primary owner for assigned customer accounts—lead recurring customer meetings (kickoffs, implementation check-ins, QBRs), drive agendas and outcomes, manage escalations end-to-end, and ensure adoption, satisfaction, and successful delivery across the full customer lifecycle
- Analyze data to uncover actionable insights, identify emerging trends, and drive decisions that enhance product functionality and improve user experience
- Engage with customers to identify critical needs, understand pain points, and shape the development of high-impact features and product improvements
- Manage customer communication channels to announce the launch of new features, resolve issues, and provide timely updates to ensure a positive customer experience
- Work with stakeholders to define and prioritize product enhancements, translate user insights and needs into clear and actionable product requirements
- Assist in creating high-quality resources including documentation, onboarding guides, and training materials that empower customers and drive product use
- Build and maintain strong customer relationships through regular check-ins, guiding users to unlock product value and confidently navigate key features
- Identify process gaps and propose innovative solutions to optimize operational efficiency and effectiveness
- Collaborate with engineering to align on product priorities, resolve bugs, and ensure the consistent and timely delivery of impactful updates
- Monitor key performance indicators (KPIs) to assess the success and impact of product operations, making data-driven recommendations for improvement
- Evaluate user feedback, conduct user research, and incorporate insights to enhance the product's usability and customer satisfaction

Who we are looking for:

- Based in or willing to relocate to Singapore (relocation support available), this is a fully in-person role at our Singapore office
- High IQ and EQ
- Have love for tech and capitalism
- Strong taste for aesthetics and attention to detail
- High agency and low ego
- 2-5 years of experience as a Customer Success Manager or a similar role in operations or risk
- Excellent written and verbal communication skills in English are essential for effective customer interactions
- Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations
- Familiarity with product lifecycle management principles and methodologies
- Experience working with cross-functional teams, such as product management, engineering, marketing, and customer support
- Knowledge of product management frameworks and methodologies is desirable
- Familiarity with project management tools and software for planning, tracking, and collaborating on projects
- Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently
- Continuous learning mindset, keeping up with industry trends and best practices in product operations and management
- Travel flexibility for customer meetings or team gatherings, as needed

## Preferred Skills

- Understanding of anti-fraud, anti-money laundering, or compliance domains
- Previous experience in a product-focused role within the fintech industry
- Ability to communicate effectively with internal stakeholders and customers to understand their needs and translate them into product requirements
- Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS
- Familiarity with risk management principles and methodologies, specifically related to product operations
- Understanding of sanctions screening processes and familiarity with industry-standard sanction lists
- Knowledge of data privacy regulations and practices related to handling sensitive financial information
- Familiarity with customer support systems and workflows to ensure smooth integration of product operations with customer service processes
- Experience with implementing and optimizing key performance indicators (KPIs) to measure the success and impact of product operations
- Ability to stay updated with industry trends and advancements in fintech, product management, and operational excellence

What we offer:

- Product with clear, real-world differentiation
- High-bar environment focused on execution, learning, and continuous improvement
- Get equity from day 1 at a Y Combinator startup
- Work alongside a highly competent, top-tier team, including professionals from Y Combinator, ex AWS, and Palantir
- Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture

## About Flagright

## Company Overview
- **One-liner**: Flagright provides an AI-native operating system for financial crime compliance, unifying transaction monitoring, watchlist screening, investigations, and regulatory filing for financial institutions.
- **Entity Type**: Private (Series A)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2021
- **Founders**: Baran Ozkan (Co-founder & CEO), Madhu G. Nadig (Co-founder & CTO)

## Core Business
- **Primary industry**: Financial Crime Compliance / RegTech
- **Target customers**: Fintechs, digital banks, neobanks, traditional banks, payment processors, brokerages, crypto and stablecoin firms, and remittance companies (B2B, primarily mid-market to enterprise)
- **Mission/purpose**: Rebuilding financial crime compliance infrastructure from the inside out to give time back for human judgment, replacing fragmented legacy systems with a unified, intelligent platform.

## Products & Services
- **Transaction Monitoring**: A real-time and batch monitoring engine that processes millions of transactions daily. Features a no-code scenario builder, rule simulation, and the ability to build sophisticated rules using natural language (AI Rule Builder).
- **Watchlist Screening**: Global sanctions, PEP, and adverse media screening with fully configurable fuzzy matching algorithms. Supports real-time and batch screening.
- **Case Management**: Centralized investigation workflows that unify alerts, data points, and actions. Features automated case narrative generation and full audit trails.
- **Dynamic Risk Scoring**: Continuously reassesses customer risk based on transaction activity, KYC data, and CRA signals, updating risk profiles in real time.
- **Regulatory Filing**: Automates SAR/STR generation and filing to FinCEN and 70+ GoAML countries. Generates audit documentation automatically.
- **AI Agents**: Explainable AI agents that can be deployed in 20 minutes (self-serve) to automate SOPs, alert triage, and investigation workflows, with human-in-the-loop controls.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Raised a **$12.5M Series A** in late June 2025 (led by Frontline Ventures). Total funding is **$7.6M** (including a $4.3M Seed round from Frontline Ventures and Moonfire Ventures). [cbinsights.com](https://www.cbinsights.com/company/flagright), [flagright.com](https://www.flagright.com/)
- **Notable Investors/Partners**: Frontline Ventures (lead), Moonfire Ventures. Y Combinator (W22 batch). [ycombinator.com](https://www.ycombinator.com/companies/flagright)
- **Growth Signals**: 37 employees (+33.3% YoY), operates in 11 countries, trusted by 100+ financial institutions across 35+ countries. Reports 93% false positive reduction and 80% lower compliance costs for clients. Active job postings have grown +920% YoY. [linkedin.com](https://www.linkedin.com/company/flagright)

## Competitive Advantages
- **AI-Native & Explainable**: Unlike legacy vendors, Flagright’s AI agents are built for explainability and auditability, not black-box decisions. This is critical for regulated industries.
- **Unified Platform**: Combines transaction monitoring, screening, case management, risk scoring, and regulatory filing into one system, eliminating the need for fragmented vendor stacks.
- **Speed of Deployment**: Can deploy in as little as two weeks, significantly faster than incumbent solutions.
- **Global Compliance Coverage**: Multi-jurisdiction templates aligned with FinCEN, FCA, MAS, and 35+ global regulatory frameworks, making it a one-stop shop for cross-border operations.
- **Founder-Market Fit**: Built by founders who experienced the pain of evaluating compliance vendors firsthand, leading to a product designed by operators for operators.

## Strategic Focus
- **Product-Led Growth**: Focus on self-serve AI agent deployment and no-code rule builders to empower compliance teams directly.
- **Global Expansion**: Continued expansion into new jurisdictions and regulatory frameworks, with a strong presence already in the US, UK, India, Singapore, and South Africa.
- **AI-First Innovation**: Deepening the capabilities of its explainable AI agents to automate more complex compliance workflows while maintaining auditability.
- **Hiring for Scale**: Aggressively hiring across Sales, Marketing, Product, Engineering, and Operations in multiple global locations (San Francisco, New York, London, Singapore, India).

## Why Work Here
- **High-Growth Environment**: With a recent Series A and explosive job posting growth (+920% YoY), the company is in a rapid scaling phase, offering significant career acceleration opportunities.
- **Global & Remote-First Culture**: Team is distributed across 11 countries (US, UK, India, Singapore, Philippines, South Africa, etc.), offering a diverse and international work environment.
- **Meaningful Mission**: Tackling the critical problem of financial crime compliance, which has a direct societal impact.
- **Strong Engineering Culture**: Founded by a technical CTO (Madhu Nadig) and CEO (Baran Ozkan), with a focus on building intelligent, developer-friendly infrastructure. The company is a Y Combinator alum.
- **Open Roles**: Currently has 51+ active job postings across departments, including Senior Product Marketing Manager, Head of Partnerships, Strategic Product Operations Manager, Technical Content Lead, and roles in Engineering and Sales. [linkedin.com](https://www.linkedin.com/company/flagright)

## Sources
1. [flagright.com](https://www.flagright.com/)
2. [flagright.com/about-us](https://www.flagright.com/about-us)
3. [linkedin.com/company/flagright](https://www.linkedin.com/company/flagright)
4. [cbinsights.com](https://www.cbinsights.com/company/flagright)
5. [ycombinator.com](https://www.ycombinator.com/companies/flagright)

## Other roles at Flagright

- [Marketing Intern](https://feeny.ai/job/marketing-intern-flagright-san-francisco-v6k7762mv6av) — San Francisco, CA
- [Founding Business Development Manager](https://feeny.ai/job/founding-business-development-manager-flagright-london-5s19nv1sgd96) — London, United Kingdom
- [GTM & Product Marketing Lead](https://feeny.ai/job/gtm-product-marketing-lead-flagright-san-francisco-gfkcq3j1486k) — San Francisco, CA
- [Product Operations Intern](https://feeny.ai/job/product-operations-intern-flagright-london-w7tmwgtj1jcd) — London, United Kingdom
- [Senior Creative Designer](https://feeny.ai/job/senior-creative-designer-flagright-bengaluru-vfkcw09jam88) — Bengaluru, India
- [Head of Finance](https://feeny.ai/job/head-of-finance-flagright-san-francisco-dy6mex4m1xm7) — San Francisco, CA
- [Senior Enterprise Account Executive - APAC](https://feeny.ai/job/senior-enterprise-account-executive-apac-flagright-singapore-6sqa2sn9fypm) — Singapore
- [Senior Enterprise Account Executive - US](https://feeny.ai/job/senior-enterprise-account-executive-us-flagright-united-states-0v45f9xztk9q) — United States
- [Senior Business Development Representative - US](https://feeny.ai/job/senior-business-development-representative-us-flagright-united-states-hyzxyk12cqz6) — United States
- [Senior Enterprise Account Executive - EMEA](https://feeny.ai/job/senior-enterprise-account-executive-emea-flagright-london-fctg4htnpdnb) — London, United Kingdom