---
title: 'Customer Success Manager (APAC) at Smartly'
canonical: 'https://feeny.ai/job/customer-success-manager-apac-smartly-philippines-702tq89s1bw9'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Success Manager (APAC) at Smartly

- **Company:** Smartly
- **Location:** Philippines
- **Posted:** 2026-06-23
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/smartlyio/jobs/6099349004

## Job description

This role focuses on owning and growing a portfolio of customers using Smartly’s social advertising platform. You will take full responsibility for your assigned clients, working independently to understand their business needs, create long-term value, and drive retention and growth. You sit at the intersection of customers, media partners, and internal teams to ensure strong outcomes across the customer lifecycle.

## What you will do

- Own assigned customer accounts end to end, acting as the primary point of contact and taking full responsibility for client outcomes
- Manage a growing book of business and work independently to drive adoption, renewals, expansion, and customer advocacy
- Move beyond reactive support by proactively identifying opportunities to improve customer performance and long-term value
- Develop a strong understanding of the Smartly platform and social advertising to solve customer problems and provide clear, practical guidance
- Build and maintain strong working relationships with customers and external partners such as Facebook, Pinterest, and Snapchat
- Collaborate closely with internal teams including Sales, Marketing, Technical Solutions, Services, Product, and Engineering to support customer goals
- Represent the voice of the customer internally to help inform sales processes and product development

## What we are looking for

- Relevant experience in a customer success or similar customer-facing role, with clear ownership of customer relationships
- Relevant experience in media/digital agencies is a plus
- Strong knowledge of social advertising platforms such as Facebook, Pinterest, and Snapchat
- Ability to work independently, manage priorities, and make sound decisions for your assigned accounts
- Ability to explain complex concepts clearly and translate data into practical insights
- Strong written and spoken communication skills
- Willingness to travel for customer meetings, conferences, and industry events when needed

Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together: https://www.smartly.io/careers

## #LI-HYBRID

## About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit [Smartly](http://smartly.io/) to learn more.

The processing of your information is described in our [Candidate Privacy Notice](https://cdn.prod.website-files.com/67ed4ab7f914accf87aa070c/698a11cb716926c1d76c1641_Smartly.io%20Group%20-%20Privacy%20Notice%20for%20Candidates%20-%201_2026.pdf).

## About Smartly

## Company Overview
- **One-liner**: Smartly is an AI-powered advertising technology company that provides a cross-channel platform integrating media, creative, and intelligence to help brands and agencies create, optimize, and scale ad campaigns.
- **Entity Type**: Private (backed by Providence Equity Partners; previously raised venture funding)
- **Headquarters**: Helsinki, Finland
- **Founded**: 2013
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Advertising technology (AdTech), AI-powered marketing
- **Target customers**: B2B – brands, agencies, performance teams, creative teams (Fortune 500 and mid-market)
- **Mission or purpose statement**: “Make online advertising easy, effective, and enjoyable across platforms.” (from the Smartly Culture Handbook)

## Products & Services
- **Smartly AI Advertising Platform**: A SaaS platform that unifies creative production, media buying, cross-channel performance analytics, and AI-driven optimization. Supports major media channels including Facebook, Google, Instagram, Pinterest, Snap, and TikTok.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (acquired by Providence Equity Partners in December 2019 for ~$222M)
- **Key Metric**: Annual Revenue of $150M (as of recent data) | Total Funding: $222.8M (including a $200M private equity round in 2019)
- **Notable Investors/Partners**: Providence Equity Partners (parent company), Highland Europe, Lifeline Ventures. Partners with major media platforms (Meta, Google, TikTok, Snap, Pinterest).
- **Growth Signals**: 800+ employees (10.3% YoY growth), 700+ brands served, $6B in annual ad spend managed, 800B+ impressions and 300B+ creatives generated annually. Recognized as a Leader in The Forrester Wave: Creative Advertising Technologies.

## Competitive Advantages
- Only company recognized as a Leader in Forrester’s Creative Advertising Technologies Wave with PwC-validated results.
- End-to-end platform that bridges creative and media, reducing fragmentation for advertisers.
- Deep, direct integrations with all major social and search platforms, providing unmatched access and speed.

## Strategic Focus
- Continue to expand AI capabilities across creative production, cross-channel orchestration, and real-time performance measurement.
- Grow presence in connected TV (CTV) and programmatic advertising.
- Scale global operations and deepen partnerships with enterprise brands and agencies.

## Why Work Here
- **Culture highlights**: Grounded in Nordic values of trust, autonomy, and work-life balance. Emphasizes ownership, radical candor, and continuous learning.
- **Remote/hybrid policy**: Hybrid/office-based depending on location; offices in Helsinki, New York, London, Berlin, Mexico City, Sydney, Manila, and more.
- **Notable perks**: Early career programs (New Grad, Internships, Launchpad for engineers), global collaboration, and a focus on impact from day one.
- **Engineering culture**: Strong technical teams (227 in technical roles), active in machine learning and platform engineering. Opportunities to work on high-scale systems (800B impressions).

## Sources
1. [smartly.io](https://www.smartly.io/)
2. [Smartly Careers](http://job-boards.greenhouse.io/smartlyio)
3. [LinkedIn – Smartly](https://www.linkedin.com/company/smartly-io)
4. [Smartly Culture Handbook](https://cdn2.hubspot.net/hubfs/1570479/Culture%20Handbook/Smartly.ioCultureHandbook.pdf)

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