--- title: 'Customer Success Manager at Arcana Analytics' canonical: 'https://feeny.ai/job/customer-success-manager-arcana-analytics-india-5pfjws22fjrz' type: 'job' last_seen: '2026-09-04' --- # Customer Success Manager at Arcana Analytics - **Company:** Arcana Analytics - **Location:** India - **Posted:** 2026-03-04 - **Last confirmed live:** 2026-09-04 - **Apply:** https://job-boards.greenhouse.io/arcanaanalytics/jobs/4070053009 ## Job description Job Title: Customer Success Manager Location: Remote Job Type: Full-Time Shift timings: 9 PM IST to 6 AM IST About Us: We are seeking Customer Success Managers to join our team and collaborate closely with our clients, analysts, sales, product, and engineering teams. In this role, you'll be instrumental in ensuring client success and driving company growth. You’ll proactively engage with clients, helping them navigate our platform, optimize their workflows, and achieve their business objectives. By translating financial insights into actionable strategies, you’ll foster strong relationships, drive product adoption, and maximize client value. Key Responsibilities: - Customer Support: Provide prompt and effective support to customers through email and support chat. - Product Knowledge: Maintain a deep understanding of company products and services to assist customers effectively and provide appropriate solutions. - Collaboration: Work closely with other departments (Sales, Product, and Engineering) to address customer concerns and provide seamless support. - Issue Resolution: Troubleshoot and resolve customer issues, concerns, or technical problems with empathy and professionalism. - Escalation Management: Identify complex issues and escalate them to the appropriate department or higher-level support while ensuring the customer is kept informed. - Customer Feedback: Gather customer feedback and provide insights to the team to help improve products, services, and overall customer experience. Qualifications: - Education: Bachelor’s or Master’s degree in Finance, Applied Statistics & Analytics, Economics, or a related field from a reputable institution. A minimum GPA of 8.0/10 (or equivalent) is required. - Experience: 3-8 years of experience in customer support, client services, or a similar role within financial services, financial technology, or institutional investing. Experience working with hedge funds, asset managers, or institutional clients is highly preferred. - Technical & Analytical Skills: Strong problem-solving and troubleshooting abilities to diagnose and resolve complex client issues efficiently. - Industry Knowledge: Familiarity with financial markets, investment analytics, and risk management tools is a strong advantage. - Communication: Ability to engage with senior-level clients in a professional and solution-oriented manner. Why Join Us? - A dynamic, fast-paced startup environment. - Competitive compensation & growth opportunities. - Opportunity to collaborate with a talented engineering team. ## About Arcana Analytics ## Company Overview - **One-liner**: Arcana provides a portfolio intelligence platform that enables institutional investors to analyze risk, decompose performance, and surface alpha through proprietary crowding, ownership, and factor datasets. - **Entity Type**: Private (Series A) - **Headquarters**: New York, New York, United States - **Founded**: 2022 - **Founders**: Rich Falk-Wallace (CEO) and Siva Visakan Sooriyan (CTO) ## Core Business - Primary industry/industries: Financial technology (FinTech), investment analytics, risk management - Target customers: Institutional investors – hedge funds, asset managers, and portfolio managers (B2B, Enterprise) - Mission or purpose statement: “Portfolio intelligence for hedge funds and asset managers — analyze risk, decompose performance, and surface alpha.” ## Products & Services - **Risk Model Core**: Sophisticated fundamental equity factor risk models with parsimonious core factors and extensive custom factor library. Provides long- and short-horizon analysis and visibility. (SaaS) - **Ownership, Crowding, & Performance Database**: Live short interest data, treasury holdings, and full idio/factor model for precise crowding and positioning insights. (Data feed / SaaS) - **Optimization, Scenarios, Screening, & API**: Tools for building analytically‑constructed books, running scenario analysis, idea/hedge screening, and advanced API access. (SaaS + API) - **Cross‑Market Synthesis**: Combines single‑stock options, implied earnings moves, macro exposures, consensus estimate revisions, and positioning to explain stock movement drivers. (SaaS) ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Total funding raised – $5.3M (CBInsights); Series A led by D1 Capital Partners and Abstract Ventures (LinkedIn notes additional investors including Duquesne (Stan Druckenmiller), Tiger Global, GoldenTree Asset Management, Ryan Roslansky, and Akshay Kothari) - **Notable Investors/Partners**: D1 Capital, Duquesne, Tiger Global, Abstract Ventures, GoldenTree Asset Management, Ryan Roslansky (CEO LinkedIn), Akshay Kothari (COO Notion) - **Growth Signals**: Headcount grew ~180% YoY to 194 employees. Active job postings increased +166.7% year over year (24 open roles). LinkedIn followers surged +3846.9% YoY. Expanding presence in India (Bangalore, Coimbatore) and Ecuador. ## Competitive Advantages - Only provider combining live short‑interest data with full factor risk and idiosyncratic models for unprecedented crowding accuracy. - Sophisticated factor models explain ~75% of large‑cap single‑stock moves, giving clients clarity on drivers vs. residual alpha. - 20‑year factor model history and live intraday factor returns produce real‑time portfolio insights. - Institutional backing and advisory from top‐tier investment firms and tech leaders. ## Strategic Focus - Building AI agents that synthesize information across heterogeneous sources to deliver structured, actionable insights (multiple Senior AI Engineer roles posted). - Expanding client coverage globally (hiring Accounts Director for Hong Kong/APAC) and deepening engineering talent in India. - Scaling the platform to serve a broader set of institutional clients with optimization, scenario analysis, and API workflows. ## Why Work Here - Rapidly growing startup (180% YoY headcount growth) with proven product‑market fit and prestigious investors. - Hybrid/on‑site culture: roles in New York, Bangalore, and Coimbatore; about 46% of openings are hybrid, 50% on‑site, 4% remote. - Exposure to cutting‑edge work in financial risk modeling, AI, and data engineering. - Notable perks: working with proprietary datasets, direct impact on a product used by top hedge funds, and a collaborative “analytically driven” problem‑solving environment. - Engineering culture emphasizes modern infrastructure, AI agents, and real‑time data pipelines. ## Sources 1. [arcana.io](https://www.arcana.io/) 2. [LinkedIn – Arcana Analytics](https://www.linkedin.com/company/arcanaanalytics) 3. [CBInsights – Arcana](https://www.cbinsights.com/company/arcana-1) 4. [Greenhouse Careers – Arcana Analytics](http://job-boards.greenhouse.io/arcanaanalytics) 5. [Jobera – Arcanaanalytics Careers](https://jobera.com/employer/arcanaanalytics/) ## Other roles at Arcana Analytics - [Sales Director](https://feeny.ai/job/sales-director-arcana-analytics-hong-kong-3mq46kwt2bfd) — Hong Kong, China - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-arcana-analytics-new-york-041jtzkwv8nm) — New York, NY - [Vice President, Analysts & Client Support](https://feeny.ai/job/vice-president-analysts-client-support-arcana-analytics-bengaluru-1ptk6z28eed7) — Bengaluru, India - [Client Solutions Associate](https://feeny.ai/job/client-solutions-associate-arcana-analytics-new-york-cjabx1zp01mg) — New York, NY - [Portfolio Analytics Specialist](https://feeny.ai/job/portfolio-analytics-specialist-arcana-analytics-new-york-v3md429mwjq8) — New York, NY - [Office Manager](https://feeny.ai/job/office-manager-arcana-analytics-bengaluru-8fr8hyfc6129) — Bengaluru, India - [Senior AI Engineer — Inference & Agent Systems](https://feeny.ai/job/senior-ai-engineer-inference-agent-systems-arcana-analytics-united-states-q4ws5endktvs) — United States - [Staff Frontend Engineer](https://feeny.ai/job/staff-frontend-engineer-arcana-analytics-bengaluru-pxn8scz249p5) — Bengaluru, India - [Senior AI Engineer — Inference & Agent Systems](https://feeny.ai/job/senior-ai-engineer-inference-agent-systems-arcana-analytics-bengaluru-a2gtfsq4gpva) — Bengaluru, India - [Staff Software Engineer (Data Platform)](https://feeny.ai/job/staff-software-engineer-data-platform-arcana-analytics-bengaluru-d58zrzt9hx34) — Bengaluru, India