---
title: 'Customer Success Manager at Archy'
canonical: 'https://feeny.ai/job/customer-success-manager-archy-united-states-h15egw4ng63t'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Success Manager at Archy

- **Company:** Archy
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/archy/041003dc-09c8-432a-9a6b-2a81bf7b6395

## Job description

## ABOUT ARCHY

Smile! Those teeth you are showing deserve the best care you can give them, yet the status quo of the software your dentist uses today is outdated.

Archy is a Series B vertical SaaS solution revolutionizing the dental practice management space — giving dental providers AI agents and software that lets them do what they do best (be dentists!) while we handle the more technical sides of running their practice business.

## JOB DESCRIPTION

Archy is adding our first Customer Success Managers to the Customer Experience team. As a Customer Success Manager, you'll own a portfolio of 300–500 dental practices and ensure each one gets real, measurable value from Archy. You'll drive product adoption, strengthen customer relationships, identify growth opportunities, and proactively reduce churn.

This is a digital-first, scaled role: you'll lead with efficient, one-to-many programs, leverage automation, and lean on data to decide where higher-touch, one-to-one attention is worth it. And because you're one of our first CSMs, you won't just run the playbook — you'll help write it.

## JOB RESPONSIBILITIES

- Own a portfolio of 300–500 dental practices as their primary success contact, accountable for adoption, retention, and growth across the portfolio.
- Drive product adoption primarily through efficient digital, one-to-many motions — in-app guidance, webinars, office hours, and targeted campaigns — while layering in higher-touch outreach for your most strategic accounts.
- Use product usage data to identify underutilization and proactively guide practices in adopting the features that deliver the most value.
- Grow expansion revenue by acting on customer health and business signals — usage trends, sentiment scores, and practice performance such as appointments closed per month and total revenue production — through both inbound and outbound plays.
- Identify churn risk early from explicit signals (cancellation intent, complaints, escalations) and implicit ones (declining logins, usage, or sentiment), and run proactive outreach before accounts reach the edge.
- Own reactive save motions when a practice raises a concern, turning difficult conversations into healthier, more enduring relationships.
- Carry accountability for gross and net revenue retention for your book, managing renewals and accurately forecasting risk.
- Live in customer health and usage dashboards to segment your book and prioritize your day around the highest-impact accounts and signals.
- Expected to actively adopt and integrate AI tools into day-to-day workflows to enhance productivity, decision-making, and overall impact.
- Partner closely with Onboarding on hand-offs, Support on escalations, and the Sales and CX leadership teams on growth and at-risk accounts.
- Act as the voice of the customer, feeding themes back to Product to improve the platform and the broader customer journey.
- As one of our first CSMs, contribute to the playbooks, health-scoring models, and outreach cadences that will scale the Customer Experience team as we grow.

## JOB REQUIREMENTS

- Experience in the healthcare industry (dental industry preferred).
- Experience engaging with high-level practice owners and an understanding of the intricacies of running a dental practice
- Experience in customer success, account management, or a customer-facing sales role, ideally at a SaaS company, with a track record of retaining and growing a book of business.
- Comfort owning a high-volume, digitally-led book of accounts rather than a small set of enterprise relationships.
- A commercial, outcomes-driven mindset — motivated by adoption, retention, and expansion targets, and confident hitting them.
- Strong data fluency: able to read usage and health data, draw conclusions, and decide where to spend your time.
- Exceptional communication skills, comfortable running one-to-many programs and handling sensitive one-to-one conversations with equal skill.
- Leverages AI tools and automation in everyday work to move faster, improve outcomes, and continuously raise the bar on how we operate.
- Demonstrated business acumen with the ability to understand customer needs, articulate value, and influence stakeholders.
- Confidence in navigating ambiguity and self-direction in a fast-moving, early-stage environment.
- High technical aptitude — you pick up new software quickly and can guide customers through it credibly.
- Strong sense of accountability and exceptional personal organization.
- Experience in the healthcare industry or another industry vertical, and engagement with SMB owners & operators, preferred (dental industry a strong plus).
- Hands-on experience with a customer success platform (e.g., Gainsight, Vitally, Catalyst) or a CRM (e.g., HubSpot, Salesforce), a plus.

What We Offer:

- Competitive salary and equity (some roles may be eligible for performance-based incentives or bonuses)
- Health, dental, and vision insurance
- 401(k) plan
- Flexible vacation policy
- Remote-friendly culture

## About Archy

## Company Overview
- **One-liner**: Archy is a cloud-based, all-in-one practice management platform designed to modernize and streamline operations for dental practices.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Jose, California, USA
- **Founded**: 2021
- **Founders**: Jonathan Rat and Ben Kolin (former Uber colleagues)

## Core Business
- **Primary industry**: Dental Practice Management Software / Healthcare IT
- **Target customers**: Dental practices of all sizes (SMB to Enterprise) in the U.S.
- **Mission or purpose statement**: Create innovative solutions that simplify and elevate every aspect of dental practice management — empowering teams to focus on what matters most: their patients and their growth.

## Products & Services
Archy offers a unified cloud platform that replaces multiple legacy systems. Key modules include:
- **Clinical Tools**: Digital charting, treatment planning, ePrescribe, and imaging management.
- **Patient Experience**: Online booking, 2-way texting, automated reminders, patient portal, and online forms.
- **Growth & Marketing**: Email marketing, online review management, and marketing source tracking.
- **Operations & Team Management**: Scheduling, time tracking, team chat, and goal setting.
- **Payments & Revenue**: Online and in-person payments, A/R reporting, and insurance auto-verification.
- **Archy Intelligence™**: An AI layer that includes a "Scribe" for hands-free real-time charting and an "Ask Archy" natural language query tool for dashboards and KPIs.
- **Platform**: Fully cloud-based (no on-premise servers), HIPAA-compliant, with automatic backups and U.S.-based support by former dental office managers.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding raised of **$45M** (Series B of $20M raised ~7 months ago, as of mid-2025).
- **Notable Investors/Partners**: Not fully disclosed in available sources, but the leadership team includes alumni from top tech companies (Uber, etc.). The company is backed by venture capital in its Series A and B rounds.
- **Growth Signals**:
    - Headcount of 51-200 employees (LinkedIn estimate) with a global, remote team spanning 6 countries and 5 time zones.
    - Actively hiring across engineering, product, sales, and customer experience roles.
    - Claims to save practices 80 hours per month in administrative work.

## Competitive Advantages
- **All-in-One Platform**: Replaces fragmented legacy systems (like Dentrix) with a single, integrated cloud solution for clinical, operational, and business needs.
- **AI-Powered Efficiency**: Native AI features (Scribe, Ask Archy) differentiate it from traditional PMS vendors by automating clinical note-taking and providing instant data insights.
- **Deep Industry Understanding**: Founded by a dentist’s spouse (Jon Rat) and built "by dentists, with dentists, for dentists." The U.S.-based support team consists of former dental office managers.
- **Modern Cloud Architecture**: Fully cloud-native with no server maintenance, automatic updates, and HIPAA compliance, appealing to practices tired of outdated on-premise software.

## Strategic Focus
- **Product Expansion**: Continuing to build out the AI agent layer (Archy Intelligence™) to automate more clinical and administrative tasks.
- **Market Penetration**: Growing its customer base among U.S. dental practices, particularly those migrating from legacy systems like Dentrix.
- **Talent Acquisition**: Scaling the global team across engineering, sales, and support to fuel growth and maintain high-touch customer service.

## Why Work Here
- **Mission-Driven Impact**: The company’s stated goal is to free dental professionals from administrative burden, directly improving patient care. Employees report a sense of purpose in transforming an outdated industry.
- **Remote-First Culture**: Archy operates as a distributed team across 6 countries and 5 time zones, with a focus on global talent and flexible work.
- **Strong Engineering Culture**: The team is described as "engineers, designers, and dental professionals united by a shared mission," with leadership hailing from innovative Silicon Valley companies (Uber, etc.).
- **Growth Trajectory**: As a well-funded Series B company with a clear product-market fit, it offers the opportunity to scale a product from early growth to market leadership.
- **People-First Values**: The company emphasizes that its "greatest strength is its people" and invests in a collaborative, supportive environment.

## Sources
1. [Archy About Page](https://www.archy.com/company/about)
2. [Archy Careers Page](https://www.archy.com/company/careers)
3. [Archy Official Website](https://www.archy.com/)
4. [CB Insights Profile](https://www.cbinsights.com/company/archy-1)
5. [LinkedIn Company Page](https://www.linkedin.com/company/archydental)

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