--- title: 'Customer Success Manager at Arena.im' canonical: 'https://feeny.ai/job/customer-success-manager-arena-im-sao-paulo-pjwdstypkhp4' type: 'job' last_seen: '2026-10-19' --- # Customer Success Manager at Arena.im - **Company:** Arena.im - **Location:** São Paulo, Brazil - **Posted:** 2026-10-05 - **Last confirmed live:** 2026-10-19 - **Apply:** https://job-boards.greenhouse.io/arenaim/jobs/4740415005 ## Job description About Arena: Arena is a startup created in Silicon Valley with a mission to build communities for creators, publishers and brands with the power of AI. Companies using Arena include Disney, Reuters, Fox, Red Bull and NFL. We have +2,000 customers in 150 countries, with +50M users having conversations on Arena every month and engaging with our AI tools. We are a Series A company backed by top-tier investors such as CRV, Redpoint and Craft Ventures. Arena offers a unique work environment and the chance to collaborate with diverse teammates across multiple countries, with a culture of ownership, autonomy, and high performance. Arena is expanding its AI product portfolio with MyAvatar.AI, a multimodal platform that enables users to create intelligent, personalized AI avatars through voice, video, and conversational interfaces. Sometimes you're stuck in a customer success role where you're focused on solving tickets instead of building relationships and driving customer outcomes. If you enjoy understanding customers, solving business problems, and turning relationships into long-term value — then Arena is the company you're looking for. About the Role: We’re looking for a Customer Success Manager to help our customers maximize the value they get from Arena. You’ll work across the full customer lifecycle — from onboarding and adoption to retention, renewals, and expansion — while partnering closely with Sales, Product, Engineering, and Support. This is a highly collaborative and hands-on role. As part of a growing Customer Success organization, you’ll also have the opportunity to help build and improve our CS processes, playbooks, and success metrics. What you will be doing: - Own a portfolio of customers and build strong, long-term relationships with key stakeholders. - Lead onboarding, adoption, and customer success initiatives throughout the customer lifecycle. - Understand customer goals and translate them into clear success plans and actionable next steps. - Monitor customer health, adoption, and engagement to proactively identify risks and opportunities. - Drive retention, renewals, and expansion opportunities in partnership with Sales. - Work closely with Product, Engineering, and Support to solve customer problems and communicate product feedback. - Conduct regular customer meetings, business reviews, and QBRs with key stakeholders. - Help build and improve Customer Success processes, playbooks, and success metrics. Must-Have Experience: - 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role, preferably in B2B SaaS. - Experience managing the customer lifecycle, including onboarding, adoption, retention, and renewals. - Strong business acumen and ability to understand customer goals and identify opportunities and risks. - Excellent communication and stakeholder management skills across both technical and business audiences. - Strong organizational skills and ability to manage multiple customers and priorities simultaneously. - Experience working cross-functionally with Sales, Product, Engineering, and Support teams. - Fluent English, both written and spoken, with confidence communicating with native English speakers on a daily basis. Nice-to-Have Experience: - Experience with enterprise customers, global brands, publishers, media, sports, or creator-focused businesses. - Experience with SaaS, MarTech, AdTech, Creator Economy, or AI products. - Experience with Salesforce or other CRM platforms. - Technical curiosity and familiarity with APIs, integrations, and web technologies. - Experience building Customer Success processes or playbooks in a startup environment. We also have some sweet perks like: 🔥 Be a part of the team in Silicon Valley and join a global team. 💪 A team of exceptional engineers leading the cutting-edge AI Agents. 💶 Competitive salary package & benefits. ⛱️ 4 weeks of paid time-off. 📖 Learning and Development budget. 🚀 Key moment to join Arena in terms of growth and opportunities. 💻 Ability to put your stamp on real-world AI applications that serve millions of users. 📚 Fast-learning environment, entrepreneurial and strong team spirit. 🌍 Multiple nationalities: cosmopolite & multi-cultural mindset. 💆‍♀️ Our people matter, work-life balance is important at Arena. ## About Arena.im ## Company Overview - **One-liner**: Arena provides an AI-powered platform for brands and publishers to build, engage, and monetize interactive communities directly on their websites and apps. - **Entity Type**: Private (Series A) - **Headquarters**: San Francisco, California, United States - **Founded**: 2017 (incorporated as Stationfy Inc.) - **Founders**: Paulo Martins ## Core Business - Primary industry/industries: Technology, Information, and Internet; AI-powered community engagement; Media & Publishing - Target customers: B2B, serving publishers, media companies, sports & entertainment organizations, and brands/e-commerce businesses - Mission or purpose statement: To help brands and audiences have real, meaningful conversations online, making interactions more engaging, authentic, and personal. ## Products & Services - **Arena Community Platform**: An all-in-one engagement suite that allows companies to add interactive features like comments, polls, live blogs, group chat, and AI-powered content streams to their website with a no-code deployment. Designed to turn anonymous visitors into identified users. - **Arena Live Chat**: A chat solution focused on community interaction and real-time audience engagement. - **Arena Enterprise**: An advanced tier offering collaborative tools, limitless customization, robust workflows, top-tier security, and scalability for large organizations. - **Monetization & Ads**: Tools to integrate with ads, monetize audiences, and generate leads directly from the community. - **Advanced Analytics**: A dashboard to track impact on key business indicators, measure growth, and gain insights into user behavior and segmentation. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Annual Revenue of $7.5M (LinkedIn estimate) | Total Funding of $16.42M - **Notable Investors/Partners**: CRV (led Series A), Redpoint eventures (led Seed), Techstars (led Pre-Seed) - **Growth Signals**: Serves 10,000+ organizations; operates in 5 countries (Brazil, United Kingdom, India, Pakistan, US); employee count of 41 with a strong technical team (18 people); LinkedIn follower growth of +54.1% year-over-year. ## Competitive Advantages - **No-Code Deployment**: Enables any website to integrate a full community suite quickly without engineering resources. - **First-Party Data Focus**: Captures rich user profiles based on actions, interests, and intent, which is increasingly critical in a privacy-first (GDPR-compliant) digital landscape. - **AI-Powered Automation**: Uses AI for content generation, personalized recommendations, and automating community management tasks. - **Real-Time Scalability**: Blazing-fast technology proven to handle millions of users during major worldwide events. ## Strategic Focus - Deepening its AI capabilities to further automate engagement and personalization. - Expanding its footprint across key verticals: publishing, sports, entertainment, and e-commerce. - Scaling its sales and customer success operations, particularly in the Enterprise segment. - Strengthening its position as a leader in first-party data community solutions. ## Why Work Here - **Innovative Environment**: A dynamic Silicon Valley startup at the forefront of AI and community-building technology. - **Global & Remote-Friendly Team**: With offices in San Francisco and a large remote team in Brazil, the company offers flexibility. Open roles are listed as remote for Brazil-based candidates. - **Engineering-Led Culture**: The largest department is Technical (18 people), indicating a strong focus on product and engineering excellence. The tech stack is modern and diverse (React, Python, Django, Typescript, Node.js, etc.). - **Growth Trajectory**: As a well-funded Series A company with significant revenue ($7.5M) and a growing customer base, it offers the potential for high impact and career growth. - **Mission-Driven**: The work directly impacts how millions of people interact with content and brands online, making it a compelling space for those interested in community, media, and user experience. ## Sources 1. [arena.im](https://arena.im/) 2. [LinkedIn](https://www.linkedin.com/company/arenaim) 3. [Built In](https://builtin.com/company/arenaim) 4. [Greenhouse](https://job-boards.greenhouse.io/arenaim) ## Other roles at Arena.im - [Marketing Growth Manager](https://feeny.ai/job/marketing-growth-manager-arena-im-sao-paulo-n0pm4st9y4tj) — São Paulo, Brazil - [Operations Manager](https://feeny.ai/job/operations-manager-arena-im-sao-paulo-tnhmakdmr5gm) — São Paulo, Brazil - [AI Engineer](https://feeny.ai/job/ai-engineer-arena-im-sao-paulo-6xx4pdpb4qbh) — São Paulo, Brazil - [Director of Engineering](https://feeny.ai/job/director-of-engineering-arena-im-sao-paulo-ymqpwbxexw6d) — São Paulo, Brazil - [Account Executive](https://feeny.ai/job/account-executive-arena-im-sao-paulo-be5yg7afmhe0) — São Paulo, Brazil - [Sales Manager](https://feeny.ai/job/sales-manager-arena-im-sao-paulo-g0w6rzpj9sdk) — São Paulo, Brazil - [QA Engineer](https://feeny.ai/job/qa-engineer-arena-im-brazil-fvgrtem805h9) — Brazil - [Back end Engineer [Brazil]](https://feeny.ai/job/back-end-engineer-brazil-arena-im-brazil-ew879tjawbkx) — Brazil - [Front end Engineer [Brazil]](https://feeny.ai/job/front-end-engineer-brazil-arena-im-brazil-42sdv701f8qb) — Brazil - [Product Manager](https://feeny.ai/job/product-manager-arena-im-sao-paulo-zk1qytpff58h) — São Paulo, Brazil