---
title: 'Customer Success Manager - Asia at Coursera'
canonical: 'https://feeny.ai/job/customer-success-manager-asia-coursera-singapore-32a2nv3ee57s'
type: 'job'
last_seen: '2026-11-04'
---

# Customer Success Manager - Asia at Coursera

- **Company:** Coursera
- **Location:** Singapore
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-04
- **Apply:** https://job-boards.greenhouse.io/coursera/jobs/6239326004

## Job description

## About Coursera + Udemy

Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our [blog](https://blog.coursera.org/coursera-and-udemy-are-now-one-company-creating-the-worlds-most-comprehensive-skills-platform/).

Why join us now?

AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.

Shape what comes next

By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.

Job Overview:

As a Customer Success Manager, your role is to ensure the success of our Asia customers in businesses, governments and higher education by serving as a trusted advisor and guiding them towards their desired outcomes. You will manage enterprise customers in the corporate, government & higher education space and craft high-leverage solutions to drive value and RoI for customers. Your effectiveness will be measured by your ability to drive account value through effectively driving product usage, managing customer relationships and helping customers articulate business value tied to learning on the Coursera platform. Operating in a cross-functional capacity, you can anticipate collaborating with teams across Sales, Marketing, Content strategy, Product and Learner Operations, and Services all working cohesively towards the shared goals of Coursera's growth and long-term success. Together, we are redefining how individuals acquire knowledge and skills, and we invite you to be a driving force as we transform lives through learning.

Responsibilities:

- Own strategic relationships with assigned customer accounts through a combination of remote & on-site engagements.
- Be a trusted advisor to the customers to help them derive value from their investment in Coursera and own Customer Executive relations via executive business reviews, exec sponsor meetings and ROI articulation.
- Help customers drive high utilization of the Coursera platform by conducting regular cadence meetings with admins, sharing best practices and executing a turn-around plan when customer- usage is low.
- Share accountability with the Sales team for ensuring customer retention and expansion.
- Serve as the primary “voice of customer” and point of escalation when customer issues arise, working in partnership with Support and Implementation to troubleshoot, and ensure quick resolution.
- Travel expected 25%

Qualifications:

- 8 + years of account management/sales/customer success experience.
- Experience in driving customer retention results, customer health metrics and driving value.
- Experience increasing utilization metrics within assigned accounts.
- Proven results with driving expansion/growth and renewal rates.

Nice to haves:

- Experience with leveraging AI to enhance efficiency and data heavy applications including Excel/Sheets and Looker.
- Ability to articulate the power of education and learning to influence key business decision makers.
- Strong sense of customer empathy and customer-centrism; to convert relationship and value into advocacy.
- Entrepreneurial drive and ability to work autonomously in fast moving, quickly-changing environments.
- Excellent interpersonal, communication, and presentation skills with a strong ability for problem solving and analytical thinking to translate data into action.
- Experience working in/with Edtech and higher educational institutions.

Keep Learning

If this opportunity interests you, you might like these courses on Coursera:

- [Business Strategy](https://www.coursera.org/specializations/business-strategy)
- [Business Analytics](https://www.coursera.org/specializations/business-analytics)

## #LI-MJ1

For more information about how Coursera collects and uses your personal information, please see our [Coursera + Udemy Global Applicant Privacy Notice](https://files.clinchtalent.com/1d7f2c0f91ebf75d580f56447fa54859/2acb24eb91f1e23b90ac9e9285de5aaf/Global%20Applicant%20Privacy%20Notice.pdf).

To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page.

If you encounter suspicious recruitment activity, please report it via our [Fraudulent Activity Submission Form.](https://forms.gle/Mb8UktwuaJAukb3H7)

Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at recruiting@coursera.org.

## About Coursera

## Company Overview
- **One-liner**: Coursera is a global online learning platform that partners with leading universities and companies to offer courses, certificates, and degrees, enabling individuals and organizations to build job-relevant skills.
- **Entity Type**: Public (NYSE: COUR)
- **Headquarters**: Mountain View, California, USA
- **Founded**: 2012
- **Founders**: Andrew Ng and Daphne Koller

## Core Business
- **Primary industry**: EdTech, online learning, professional development and credentialing
- **Target customers**: B2C (individual learners), B2B (enterprises and teams via Coursera for Business), B2G (governments and institutions)
- **Mission**: “To provide universal access to world-class learning” [coursera.org](https://www.coursera.org/about)

## Products & Services
- **Courses & Specializations**: Free and paid online courses across AI, data science, business, health, and more, often with shareable certificates.
- **Professional Certificates**: Job-aligned programs co-created with employers like Google, IBM, and Microsoft (e.g., Google Cybersecurity, IBM Data Analyst).
- **Online Degrees**: Bachelor’s and master’s degrees from accredited universities in fields such as computer science, data, and business.
- **Coursera Plus**: Annual subscription offering unlimited access to most courses, Specializations, and Professional Certificates.
- **Coursera for Business (Teams & Enterprise)**: Enterprise learning platform with analytics, skills benchmarking, and tailored workforce training. [coursera.org](https://www.coursera.org/)
- **AI-Powered Features**: Coach (personalized guide), Role Play, Course Builder, and Skills Tracks — all designed to deliver scalable, personalized learning.
- **Udemy Merger (Pending)**: In December 2025, Coursera announced a definitive agreement to combine with Udemy, creating one of the world’s most comprehensive skills development platforms (all-stock transaction, subject to approvals). [investor.coursera.com](https://investor.coursera.com/news/news-details/2026/Coursera-Reports-Fourth-Quarter-and-Full-Year-2025-Financial-Results/default.aspx)

## Market Standing
- **Valuation/Market Cap**: Not publicly available in provided sources (public company; market cap fluctuates and is not disclosed in the search results).
- **Key Metric**: Full-year 2025 revenue of $757 million (up 9% YoY). Guidance for 2026: $805–815 million. [investor.coursera.com](https://investor.coursera.com/news/news-details/2026/Coursera-Reports-Fourth-Quarter-and-Full-Year-2025-Financial-Results/default.aspx)
- **Notable Investors/Partners**: Over 375 university and industry partners including Google, IBM, Microsoft, Stanford, Yale, and Anthropic. Key shareholders: New Enterprise Associates (NEA) and Andrew Ng (Chairman).
- **Growth Signals**: 197 million registered learners as of Dec 31, 2025; 93% net retention rate for paid enterprise customers; Q4 2025 revenue growth of 10% YoY; India development center expected to drive 33% of product innovation by 2027; merger with Udemy to expand reach.

## Competitive Advantages
- **Trusted Credentials**: Courses and certificates issued directly by top universities and industry leaders (Google, IBM, etc.), widely recognized by employers.
- **AI-Powered Personalization**: Generative AI features (Coach, Role Play, Course Builder) differentiate the learning experience.
- **Scale & Catalog**: One of the largest online learning catalogs globally, covering high-demand fields like GenAI, data science, and cybersecurity. [coursera.org](https://www.coursera.org/)
- **Public Benefit Corporation & B Corp**: Demonstrates commitment to social impact and accessible education.

## Strategic Focus
- **AI Integration**: Continuing to embed AI across the platform to improve learning outcomes and instructor/partner tools.
- **Udemy Combination**: Completing the merger with Udemy to create the most comprehensive skills platform for both individual learners and enterprises.
- **India Expansion**: Building a cross-functional development center in India (product, engineering, data, design) to drive local and global innovation. [careers.coursera.com](https://careers.coursera.com/india-tech-jobs)
- **Enterprise & Government Upskilling**: Scaling Coursera for Business to serve larger organizations and public sector clients worldwide.

## Why Work Here
- **Culture & Impact**: Mission-driven environment focused on transforming lives through learning. Annual “Make-A-Thon” encourages innovation across teams.
- **Career Growth**: Extensive careers rubric, opportunities to work on high-impact projects, and early influence in new geographies (e.g., India Tech Jobs).
- **Remote/Hybrid Policy**: Not explicitly defined in provided materials, but roles are located in Mountain View (HQ) and India (Delhi/NCR); likely offers hybrid or remote flexibility.
- **Engineering & Product Teams**: Cross-functional setup in India covering enterprise payments, machine translations, API platform, and notifications — with autonomy to execute independently. [careers.coursera.com](https://careers.coursera.com/india-tech-jobs)
- **Diverse Roles**: Current openings include Content Production Manager, Instructional Designer, Learning Designer, Degree Program Operations Specialist, and more. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/coursera)

## Sources
1. [coursera.org](https://www.coursera.org/about) – About Coursera
2. [coursera.org](https://www.coursera.org/) – Main site (product details, FAQs)
3. [investor.coursera.com](https://investor.coursera.com/news/news-details/2026/Coursera-Reports-Fourth-Quarter-and-Full-Year-2025-Financial-Results/default.aspx) – Q4 & FY2025 Financial Results
4. [careers.coursera.com](https://careers.coursera.com/india-tech-jobs) – India Tech Jobs page (development center info)
5. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/coursera) – Careers page (open positions)

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