--- title: 'Customer Success Manager at AssetWatch, Inc.' canonical: 'https://feeny.ai/job/customer-success-manager-assetwatch-inc-united-states-d3etsbt36vrn' type: 'job' last_seen: '2026-09-08' --- # Customer Success Manager at AssetWatch, Inc. - **Company:** AssetWatch, Inc. - **Location:** United States - **Compensation:** $77k–$112k - **Posted:** 2026-07-20 - **Last confirmed live:** 2026-09-08 - **Apply:** https://job-boards.greenhouse.io/assetwatch/jobs/4716379005 ## Job description AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. ## About the Role At AssetWatch, our Customer Success Managers are strategic advisors who help manufacturers transform the way they approach reliability and maintenance. This role is about much more than managing customer relationships. It is about helping customers achieve measurable business outcomes through the successful adoption of our predictive maintenance solutions. As a Customer Success Manager, you will own a portfolio of manufacturing customers from implementation through long-term success. You will partner with maintenance and reliability leaders to develop strategies that maximize the value of AssetWatch while building trusted relationships at every level of the organization. Working closely with Sales, Condition Monitoring, Hardware Support, and Product teams, you will advocate for your customers, drive adoption, improve retention, and identify expansion opportunities for continued growth. ## What You Will Do - Own a portfolio of manufacturing customers and build trusted relationships with users, site leaders, and executive stakeholders. - Develop a deep understanding of each customer's business objectives, maintenance strategy, operational challenges, and success metrics. - Create and execute customer Success Plans that define business goals, adoption strategies, key milestones, and measurable outcomes. - Monitor customer health using adoption metrics, engagement data, and business outcomes to proactively identify risks and opportunities. - Lead Business Reviews that demonstrate business value, communicate progress, and align on future objectives. - Partner with Sales, Product, Condition Monitoring, and Support to deliver an exceptional customer experience and remove obstacles to success. - Partner with Sales to identify and advance expansion opportunities, with direct accountability for commercial outcomes within your portfolio. - Manage customer issues with urgency, professionalism, and accountability while maintaining trust and confidence. - Maintain accurate account plans, customer health data, and forecasting within Salesforce and other customer success tools. - Consistently achieve customer retention, expansion, and adoption goals. ## Qualifications - Five or more years of experience in Customer Success, Strategic Account Management, Consulting, or a similar customer-facing role within a B2B technology company. - Experience working with manufacturing, industrial, reliability, maintenance, or operations teams is strongly preferred. - Proven ability to build trusted relationships with executive leaders and cross-functional customer teams. - Experience consulting with customers to solve complex business challenges and deliver measurable business outcomes. - Demonstrated success developing and executing strategic Success Plans that improve adoption, retention, and customer value. - Strong business acumen with the ability to connect technology solutions to operational and financial results. - Experience leading Executive or Quarterly Business Reviews with senior customer stakeholders. - A data-driven mindset with the ability to interpret customer health metrics and proactively mitigate risk. - A track record of achieving or exceeding customer retention, renewal, and expansion goals. - Experience with Salesforce and Customer Success platforms. - Outstanding communication, presentation, and active listening skills. - Excellent organizational skills with the ability to prioritize effectively in a fast-paced environment. - A passion for continuous learning, improvement, and delivering exceptional customer experiences. - Willingness to travel to customer sites as needed, typically 3 times per quarter. #LI-Remote The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process. The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process. AssetWatch Salary Range (US) $77,000—$112,000 USD What We Offer: AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. - Competitive compensation package including stock options - Flexible work schedule - Comprehensive benefits including retirement plan match - Opportunity to make a real impact every day - Work with a dynamic and growing team - Unlimited PTO We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required. ## About AssetWatch, Inc. ## Company Overview - **One-liner**: AssetWatch delivers a proactive maintenance platform for industrial organizations, combining wireless sensors, AI-powered software, and certified condition monitoring engineers to eliminate unplanned downtime. - **Entity Type**: Private (Bootstrapped with growth-stage funding) - **Headquarters**: Westerville, Ohio, United States - **Founded**: 2014 - **Founders**: Matt Longhouse (Executive Chairman & Co-Founder) ## Core Business - Primary industry/industries: Industrial IoT, Predictive Maintenance, Condition Monitoring, Manufacturing Technology - Target customers: B2B — industrial plants, manufacturing facilities, and enterprise operations across sectors like automotive, food & beverage, energy, and general manufacturing - Mission or purpose statement: "To provide solutions that empower [customers] to become more proactive and eliminate unplanned downtime forever." ## Products & Services - **AssetWatch Platform**: An end-to-end asset condition monitoring solution that combines wireless vibration and temperature sensors, cloud-based software with unlimited licenses, and 24/7 oversight from a dedicated Condition Monitoring Engineer (CME). It provides a holistic view of asset health, enabling early detection of machine issues, prescriptive insights, and centralized reporting for facility and corporate leaders. - **Professional Installation & Sensors**: Includes installation of up to 200 sensors per site, with no CapEx, engineering, or IT integration required. Monitors motors, compressors, gearboxes, pumps, and fans/blowers. - **30-Day Risk-Free Trial**: Available for $199, allowing customers to test the service before committing. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Annual Revenue (private) — not disclosed. However, the company reports that customers save on average 8x ROI (for every $1 spent, $8 returned in savings). Over 5 million full-spectral vibration and temperature readings have been gathered since the first installation. - **Notable Investors/Partners**: Not publicly listed; company appears to be growth-stage private with no major VC funding rounds disclosed in public sources. - **Growth Signals**: Ranked No. 526 on the 2025 Inc. 5000 list of America’s fastest-growing private companies, with a 768% three-year growth rate. Headcount is estimated at 201–500 employees. The company is actively expanding its sales, engineering, and customer success teams. ## Competitive Advantages - **Human + AI Hybrid Model**: Unlike pure software-only predictive maintenance players, AssetWatch pairs its AI-driven analytics with a dedicated Condition Monitoring Engineer for each customer site, providing certified expertise and prescriptive insights. - **Zero CapEx, Low-Friction Deployment**: No upfront hardware cost, no engineering or IT integration required — professional installation is included, lowering the barrier to adoption for industrial plants. - **Proven ROI**: Claims an average 8:1 return on investment, with early detection enabling the least expensive repairs and elimination of unplanned downtime. - **End-to-End Platform**: Combines vibration, temperature, and oil analysis data in a single holistic platform with dynamic ROI dashboards, making it easy for facility leaders to report impact up to the C-suite. ## Strategic Focus - **Scale the Customer Base**: With hundreds of customers already and fast growth (Inc. 5000 honoree), the company is focused on expanding its footprint across industrial verticals. - **Platform Expansion**: Building tools, dashboards, and integrations to ensure facility-level wins are visible across the entire organization, from supply chain to shareholder reporting. - **AI & Data Leadership**: Investing in AI capabilities (Head of AI role on leadership team) to further enhance predictive analytics and prescriptive insights. - **Talent Acquisition**: Actively hiring across engineering (backend, cloud, data platforms), customer success, sales, implementation, and people operations to support growth. ## Why Work Here - **Culture**: Described as a team of "passionate and broadly skilled people who love our customers." Values emphasize "humans do business with humans" — a collaborative, customer-centric environment. - **Flexible Work**: Offers flexible work schedules and remote options for many roles (e.g., Director of Data Platforms & Governance, Cloud Engineering Support Manager, Senior Manager of Implementation, Senior People Operations Business Partner). - **Compensation & Benefits**: Attractive compensation with stock options, competitive benefits including a 401(k) match, unlimited paid time off, and 10 paid company holidays. - **Growth Opportunity**: High-growth environment (Inc. 5000, 768% 3-year growth) with opportunity to make a real impact as the company scales. Employees are "fully invested in [their] well-being." - **Engineering Culture**: Roles span backend engineering, cloud engineering, data platforms, and AI — a tech-forward company building industrial AI technology. - **Locations**: Primary headquarters in Westerville, Ohio (Columbus area), with a presence in Mexico and many remote roles across the United States. ## Sources 1. [assetwatch.com](https://www.assetwatch.com/) 2. [assetwatch.com/careers](https://www.assetwatch.com/careers) 3. [job-boards.greenhouse.io/assetwatch](https://job-boards.greenhouse.io/assetwatch/jobs/4684935005) 4. [assetwatch.com/our-team](https://www.assetwatch.com/our-team) 5. 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