---
title: 'Customer Success Manager at Assured'
canonical: 'https://feeny.ai/job/customer-success-manager-assured-new-york-jpcy6aa1v20c'
type: 'job'
last_seen: '2026-09-13'
---

# Customer Success Manager at Assured

- **Company:** Assured
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-05-29
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.ashbyhq.com/assured-health/e97c3836-265c-467e-bfe7-09d8bca1f106/application

**Skills:** CRM software, Customer support tools, Understanding of credentialing processes, Understanding of network management processes

> Join Assured as an early hire to shape customer success strategy, ensuring clients achieve maximum value. Responsibilities include onboarding, relationship management, support, and driving product improvements through feedback.

## Job description

## The Role

We are looking for a Customer Success Manager to join our growing team. As a crucial early hire, you will play a pivotal role in shaping our customer success strategy and ensuring our clients achieve maximum value from our platform. You will work closely with customers to understand their needs, provide exceptional support, and help drive product improvements based on user feedback. Ultimately, you will be responsible for ensuring the success and satisfaction of our customers by providing exceptional support and guidance.

At Assured, we are ruthlessly focused on our end customers and driving better outcomes. Most of your time will be spent learning and experimenting to drive your desired outcomes. You will have ownership, autonomy, and the ability to maximize your growth curve.

## What You'll Do

- Customer Onboarding: Lead the onboarding process for new clients, ensuring a smooth and efficient transition to our platform.
- Relationship Management: Build and maintain strong relationships with customers, acting as their primary point of contact.
- Support and Guidance: Provide ongoing support and guidance to customers, addressing their concerns and resolving issues promptly.
- Product Feedback: Gather and analyze customer feedback to help inform product development and improvements.
- Training and Education: Develop and deliver training materials and sessions to help customers fully utilize our platform.
- Customer Advocacy: Advocate for customers' needs within the company, ensuring their voices are heard in product and strategy discussions.
- Success Metrics: Track and report on key success metrics, such as customer satisfaction, retention, and usage rates.

## What We're Looking For

- 1+ years of experience in customer success, account management, or a related role, preferably in the healthcare or SaaS industry.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Problem-solving mindset with the ability to think critically and proactively address client needs.
- Ability to manage multiple clients and priorities simultaneously.
- Proficiency with CRM software and customer support tools.
- Understanding of credentialing and network management processes in healthcare is a plus.

## Benefits and Pay

Our headquarters are located in New York City. This is an in-office role. We value in-person collaboration — we host offsites, outings, and team meals to stay connected as people, and offer office lunch and a fully stocked snack bar. We provide competitive base compensation along with stock options. Compensation for this role depends on experience and interview performance. We offer generous employer-sponsored health and dental coverage, nine company holidays, and unlimited PTO ("take what you need").

## EEO Statement

Assured is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic under federal, state, or local laws. This policy applies to all employment practices, including hiring, promotion, termination, compensation, benefits, training, and apprenticeships. Assured bases hiring decisions solely on qualifications, merit, and business needs.

## About Assured

## Company Overview
- **One-liner**: Assured provides an AI-powered platform for provider network management, automating credentialing, licensing, and payer enrollment for healthcare organizations.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: New York, NY, USA
- **Founded**: 2024
- **Founders**: Rahul Shivkumar and Varun Krishnamurthy

## Core Business
- **Primary industry/industries**: Healthcare IT / Provider Network Management
- **Target customers**: B2B – hospitals, health systems, specialty practices, and other healthcare organizations that need to onboard and manage providers across multiple states and payers.
- **Mission or purpose statement**: “Rebuild the operational backbone of healthcare” by eliminating administrative delays that keep providers from delivering patient care.

## Products & Services
- **Credentialing**: End-to-end provider credentialing in days instead of weeks, with automated primary source verification from 2,000+ sources.
- **Licensing**: Multi-state license tracking, application submission, and auto-renewal across all 50 states.
- **Payer Enrollment**: Automated payer enrollment submissions and real-time follow-up tracking, enabling organizations to get in-network 30% faster.
- **Network Management**: Centralized roster management, real-time provider data monitoring, and plug-and-play APIs to integrate with ATS, EMR, and Salesforce.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: $6M total funding (Seed round, announced October 2025)
- **Notable Investors/Partners**: Lead investor First Round Capital; two additional undisclosed investors. The company is also NCQA Certified as a Credentials Verification Organization (CVO).
- **Growth Signals**: Headcount grew 936% year-over-year to 83 employees; average credentialing turnaround time of 48 hours; revenue enabled per clinician ranges from $110K (primary care) to $750K (surgeons); 50% reduction in application denials; presence in both the US and India (54% of workforce in India).

## Competitive Advantages
- **AI-powered automation** that reduces manual work (60+ hours/week lost per organization on admin tasks).
- **NCQA Certification** validates technology-first approach meets industry’s highest standards.
- **Fastest support** in the industry with under 24-hour response time.
- **Plug-and-play APIs** that connect to existing healthcare systems (ATS, EMR, Salesforce).
- **Real-time monitoring** of provider data from 2,000+ primary sources, reducing audit surprises.

## Strategic Focus
- Scale platform adoption across larger health systems and specialty groups.
- Continue to expand payer and state coverage to reduce time-to-network.
- Leverage AI agents to further automate provider operations, enabling leaner support teams.

## Why Work Here
- **Culture**: Founded by experienced healthcare entrepreneurs who previously built and sold a VC-backed digital health startup (Dawn Health). Mission-driven environment focused on fixing a massive administrative problem in healthcare.
- **Remote/hybrid/office policy**: In-office at the NYC headquarters (333 Seventh Ave, Suite 1701). All current job listings (Product Engineer, Customer Success Manager, Account Executive, BDR, etc.) are labeled “In-Office.”
- **Notable perks**: Fast-growing startup (936% YoY headcount), hands-on work with AI and healthcare operations, early-stage equity opportunity, and a chance to shape the product from the ground up.

## Sources
1. [withassured.com](https://www.withassured.com/)
2. [withassured.com/about-us](https://www.withassured.com/about-us)
3. [linkedin.com/company/assured-health](https://www.linkedin.com/company/assured-health)
4. [builtinnyc.com/company/assured-withassuredcom](https://www.builtinnyc.com/company/assured-withassuredcom)

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