---
title: 'Customer Success Manager at Auctor'
canonical: 'https://feeny.ai/job/customer-success-manager-auctor-new-york-t8dj42h25k55'
type: 'job'
last_seen: '2026-09-16'
---

# Customer Success Manager at Auctor

- **Company:** Auctor
- **Location:** New York, NY
- **Compensation:** $130k–$160k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-09-16
- **Apply:** https://jobs.ashbyhq.com/auctor/3cbb5ec2-5a3b-4968-ab47-8d4987bcab92

## Job description

## Why Auctor

Auctor is the AI native system of action for the entire software implementation lifecycle. Enterprise software creates value only when it is implemented well, yet most implementation teams still rely on siloed documents, scattered meeting notes, and institutional knowledge that disappears when someone leaves a project. Auctor changes that. Our platform connects the teams and processes behind a software rollout, from presales discovery through delivery and beyond. It helps professional services teams and systems integrators deliver what they sold faster, more consistently, and with greater intelligence on every project. Auctor turns meetings, documents, and decisions into a living system of record. Using that context, teams can generate execution ready deliverables such as statements of work, scopes, and designs; track scope and risk through a complete audit trail; and transform successful engagement playbooks into reusable workflows. Auctor integrates with the tools implementation teams already use and is backed by Sequoia Capital, M12, HubSpot Ventures, Workday Ventures, OneStream, Tercera, Dig Ventures, and Y Combinator. Following our recent Series A, we’re scaling quickly alongside leading implementation partners including OneStream, ServiceRocket, Valiantys, and Crossfuze.

## Role Overview

Auctor is looking for a Client Success Manager to join our founding Customer Success team. You will own a portfolio of implementation partners and systems integrators after the sale, driving adoption, demonstrating return on investment, and making renewals a natural result of the value we deliver rather than a negotiation. You will become a trusted partner to customer leaders and power users, helping them identify where Auctor can have the greatest impact across their organization and turning those opportunities into measurable outcomes. That means understanding how customers work today, helping them redesign workflows around AI, driving adoption across teams, and ensuring the value of Auctor is visible to both day-to-day users and executive stakeholders. This is a builder’s role. You will help shape our Customer Success approach, including playbooks, onboarding, quarterly business reviews, health scoring, adoption strategies, and ROI storytelling, while working closely with Product, Sales, and Engineering to bring customer feedback back into the company and help define how Customer Success operates as Auctor scales.

## What You’ll Do

- Own the Full Post-Sale Lifecycle: Manage onboarding, adoption, health checks, QBRs, and renewals for a portfolio of implementation-partner and systems integrator accounts, from first login through renewal and expansion.
- Prove and Present ROI: Build and present ROI narratives that connect Auctor usage (sessions, artifacts generated, active users) to real outcomes like faster delivery, fewer handoff errors, and margin improvement, tailored to what each customer's stakeholders actually care about.
- Champion the Customer Internally: Turn support issues, feature gaps, and integration pain points into clear, prioritized product feedback, and close the loop with customers when it ships.
- Navigate Technical and Compliance Conversations: Work alongside our technical team on security reviews, data handling questions, and integration scoping with customer stakeholders.
- Manage Account Health Proactively: Track health signals, flag churn risk early, and drive the internal alignment needed to execute a plan before it becomes a renewal problem.
- Represent the Voice of the Customer: Bring customer input into internal strategy conversations, including executive-level recaps and steering committee updates for our largest accounts.
- Help Build the CS Function: Contribute to the playbooks, templates, and processes that the next CSM we hire will inherit.

## What You Have

- 4+ Years in Customer-Facing, Post-Sale Roles: Customer Success, Account Management, or Implementation/Delivery Consulting, ideally in B2B SaaS or professional services.
- Track Record Owning Renewals and Expansion: You can talk numbers, retention, and ROI, not just relationship warmth.
- SI and Ecosystem Fluency: Comfort with how systems integrators and professional services organizations operate; you understand SOWs, scoping, and delivery models.
- Technically Proficient: You don't need to code, but you're comfortable with technical stakeholders and unintimidated by integrations, data flows, and security or compliance questions.
- Strong Written and Verbal Communication: You can write an executive-ready recap, run a QBR, and hold your own in a scoping conversation with a delivery team.
- Builder Mindset: You're excited by the ambiguity of an early-stage startup and want to help build the CS playbook, not just inherit one.
- NYC-Based: You thrive in a high-energy, in-person collaborative environment.

Benefits:

- Equity with real upside – you're joining early, and your equity reflects that
- Competitive, top-of-market salary
- Medical, dental, and vision coverage
- Monthly wellness stipend
- Unlimited PTO – take the time you need
- Daily meal stipend, plus dinner covered on the nights you're working late
- Weekly happy hours and team outings because work is better with people you actually like

## About Auctor

## Company Overview
- **One-liner**: Auctor provides an AI-native system of action for the full lifecycle of software implementations, helping services teams and system integrators deliver projects faster and more consistently.
- **Entity Type**: Private (Series A – $20M raised)
- **Headquarters**: New York, New York, United States
- **Founded**: 2025
- **Founders**: William Sun (CEO Co-Founder), Xinan Rahman (Co-Founder), Matthew Blackburn (Co-Founder)

## Core Business
- **Primary industry**: Software Development / AI for enterprise software implementation and post-sales delivery.
- **Target customers**: B2B – services teams, system integrators, and professional services organizations that implement complex enterprise software.
- **Mission or purpose statement**: “Bring alignment and intelligence to software implementation, enabling every project to deliver its intended value with clarity and precision.” [linkedin.com](https://www.linkedin.com/company/getauctor)

## Products & Services
- **Auctor Platform (SaaS)**: The central AI system that connects pre-sales, delivery, and post-go-live. Capabilities include AI-generated deliverables (SOWs, scopes, flows, user stories), live meeting transcription and action-item extraction, conflict/scope creep detection, traceable requirement linking, and context-rich handoffs. Integrates with tools like Slack, Microsoft Teams, Zoom, Google Meet, Jira, Linear, Salesforce, HubSpot, Confluence, and Gong. [getauctor.com](https://www.getauctor.com/product)

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company).
- **Key Metric**: Total Funding – $20.625M (Series A $20M led by Sequoia Capital, pre-seed $500K from Y Combinator, and seed $125K). [getauctor.com](https://www.getauctor.com/series-a-announcement)
- **Notable Investors/Partners**: Sequoia Capital (lead), Y Combinator, M12 (Microsoft’s Venture Fund), Workday Ventures, HubSpot Ventures, OneStream, Tercera, Dig Ventures. [getauctor.com](https://www.getauctor.com/series-a-announcement)
- **Growth Signals**: Headcount grew +414.3% YoY to 22 employees (monthly growth +12.5%). LinkedIn followers increased +160.4% YoY to 7,615. 13 active job postings. Early customers report up to 80% efficiency gains in discovery and design phases. Backed by prominent enterprise investors, signaling strong market validation. [linkedin.com](https://www.linkedin.com/company/getauctor) | [getauctor.com](https://www.getauctor.com/series-a-announcement)

## Competitive Advantages
- **First-mover in a white space**: Systems integration and implementation software is a large, underserved category with no established leader.
- **AI-native architecture**: Purpose-built for the implementation lifecycle, not a generic project management tool. Compounding intelligence across projects makes each engagement more repeatable.
- **Deep integrations**: Connects with the major CRM, collaboration, and delivery tools used by enterprise services teams.
- **Strong investor backing**: Sequoia Capital, Microsoft’s M12, Workday, HubSpot, and others provide credibility and ecosystem access.
- **Traceability + audit trail**: Every requirement, decision, and change is linked, providing a single source of truth and proof of performance.

## Strategic Focus
- Continue building the “system of action” for every implementation, expanding integrations and AI capabilities.
- Scale the team (currently 22 employees, growing rapidly) with a focus on engineering, product, and go-to-market roles.
- Deepen customer adoption among large system integrators and enterprise services teams.
- Establish the new category of “AI implementation platforms” and become the standard for post-sales delivery.

## Why Work Here
- **Culture & values**: “Respect. Attention to Detail. Creative. Bias Towards Action.” These are actively used in hiring and decision-making. [getauctor.com](https://www.getauctor.com/careers)
- **Work environment**: On-site in New York City. All current roles are full-time, on-site. The team is small, giving every member outsized impact.
- **Benefits**: Health insurance, gym membership stipend, meals provided, late-night transportation, unlimited PTO. [getauctor.com](https://www.getauctor.com/careers)
- **Engineering culture**: Building an AI-native product from scratch in a massive, unoccupied market. Engineers work on real-world deployment with direct customer feedback. Emphasis on attention to detail and creative problem-solving.
- **Growth trajectory**: Early-stage company backed by top-tier investors; employees shape the product, culture, and trajectory. Strong career growth potential for those who thrive in a fast-paced, ambiguous environment.

## Sources
1. [getauctor.com](https://www.getauctor.com/) – Company homepage and product overview
2. [getauctor.com/careers](https://www.getauctor.com/careers) – Careers page with open roles, values, and benefits
3. [getauctor.com/product](https://www.getauctor.com/product) – Detailed product features and integrations
4. [linkedin.com/company/getauctor](https://www.linkedin.com/company/getauctor) – LinkedIn company profile with funding, headcount, and employee data
5. [getauctor.com/series-a-announcement](https://www.getauctor.com/series-a-announcement) – Series A announcement with investor details and customer results

## Other roles at Auctor

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