--- title: 'Customer Success Manager at AvePoint' canonical: 'https://feeny.ai/job/customer-success-manager-avepoint-melbourne-zktqzfd8smc2' type: 'job' last_seen: '2026-09-07' --- # Customer Success Manager at AvePoint - **Company:** AvePoint - **Location:** Melbourne, Australia - **Posted:** 2026-08-11 - **Last confirmed live:** 2026-09-07 - **Apply:** https://www.avepoint.com/careers/job-detail?gh_jid=8121583 ## Job description About the position: The Customer Success Manager (CSM) will be responsible for generating repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both a sales and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers. Key responsibilities: - Driving customer enablement through positive business outcomes that strengthen adoption, improve customer retention, and increase satisfaction - Developing and maintaining long-term relationships with key accounts; coordinating support efforts and organizing solution delivery whilst establishing and owning a trusted advisor relationship with your customers - Solving customer problems through active product fit analysis and alignment to business needs - Determining individualized customer success plans for your customers, utilizing net promoter score (NPS) metrics and other customer data - Working closely with account managers to understand the short-term and long-term sales strategies to identify keys areas to drive customer success through product adoption and satisfaction - Shepherding existing customers through contract renewal cycles and working with sales teams to execute renewals and cross/upsell. - Identifying and understanding a customer’s adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements into the overall customer success strategy - Pursuing strategy of goal attainment to rectify any hurdles and steer client towards success - Becoming an expert in the features and benefits of our applications - Delivering web-based and/or onsite product overviews and training sessions for clients - Provide advisory and consultancy with clients regarding AvePoint technologies OK, I'm interested... is this the job for me? We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you. What you will bring to our team: - Bachelor’s degree or equivalent education - Several years of experience in a technical or business consulting role in SaaS industry, such as technical account management or business analysis - Strong customer satisfaction, customer service, adoption, and retention experience - Excellent written/verbal communication - Strong organization, presentation, and project management skills - Ability to work individually and within a highly collaborative global team setting - Willingness to learn and adapt in a fast-paced environment - Strong experience in communicating with different stakeholders and decision makers, both internally and externally - Expert at customer relationship management - Advanced ability to understand business objectives through requirements gathering and analysis Knowledge in the following technical areas are a plus: - Understanding of Microsoft modern collaboration technologies such as SharePoint, Microsoft Teams - Any M365, Azure or Microsoft Certifications - Other cloud knowledge like Google workspace, Amazon Web Services, Salesforce cloud - Experience with customer telemetry systems like Gainsight Benefits we offer: - Competitive market-based compensation - Career progression and internal mobility opportunities across our global footprint in North America, EMEA, and APAC - Work life balance through hybrid working model of 3 days a week in office - Generous PTO allowance incl. specific AvePoint Holidays (Birthday Day, Family Day, Holiday Half Day, Community Outreach Half Day!) - Private Health Insurance - Mobile Phone Plan Reimbursement - Tuition Reimbursement - Dedication Awards - Employee Referral Program - ...and much more! AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities. ## #LI-HR1 Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our [Privacy Notice](https://www.avepoint.com/company/privacy-notice). ## About AvePoint ## Company Overview - **One-liner**: AvePoint is a global leader in data security, governance, and resilience, providing a unified platform to help organizations protect, manage, and optimize their data across Microsoft, Google, Salesforce, and other collaboration environments in an AI-driven world. - **Entity Type**: Public (NASDAQ: AVPT) - **Headquarters**: Jersey City, New Jersey, United States - **Founded**: 2001 - **Founders**: The company was founded by a team of entrepreneurs; the journey began in a public library in Somerset, New Jersey. ## Core Business - Primary industry/industries: Enterprise SaaS (Data Security, Governance, and Resilience) - Target customers: B2B, heavily focused on Enterprise and Government (including highly regulated industries) - Mission or purpose statement: To enable organizations to confidently embrace the future of work by simplifying collaboration, securing data, and unlocking the potential of AI. Their platform, the AvePoint Confidence Platform, acts as the "Trust Layer" for modern data challenges. ## Products & Services - **[AvePoint Confidence Platform]**: A unified, cloud‑native SaaS platform that integrates data security, governance, and resilience. It addresses four core data challenges: 1. **Digital Sprawl**: Scalable backup and granular restore from a single platform. 2. **Legacy & Fragmented Data**: Full lifecycle management from creation to retirement, including discovery and cleanup of Redundant, Outdated, and Trivial (ROT) data. 3. **Overexposed Data**: Visibility and least-privilege access controls, automated policy reviews, and configuration drift remediation. 4. **Data Loss & Interruption**: Proactive security and compliance controls to mitigate reputational risk. - **Specialized Solutions**: The platform includes specific tools for Microsoft 365 Copilot analytics, workspace management (MyHub), and rapid cloud backup (Cloud Backup Express). - **Certifications & Compliance**: The platform is certified against major standards including ISO 27001:2022, ISO 27701:2019, ISO 27017:2015, SOC 2 Type II, FedRAMP (Moderate), IRAP (Australia), and CSA STAR. ## Market Standing - **Valuation/Market Cap**: (Not publicly available from search results, but as a NASDAQ-traded company, this fluctuates. Check Yahoo Finance or a similar service for current data.) - **Key Metric**: Annual Revenue (Public) OR Total Funding (Private): **Public Company** - refer to SEC filings (10-K/10-Q) for the most recent quarterly/annual revenues. - **Notable Investors/Partners**: Deeply embedded partnership with **Microsoft** (has won the Global Microsoft Partner of the Year Award six times). Other key ecosystem partners include Google and Salesforce. - **Growth Signals**: - Serves **28,000+ customers** in **100 countries**. - Over **3,000 employees** globally, with a strategically distributed workforce (two-thirds in APAC). - Expanded FedRAMP authorization to include three new products in 2024. - Launched an **AI Lab in Singapore** in 2024 to drive industry-focused innovation. - Hosted across **14 global data centers**. ## Competitive Advantages - **Deep Microsoft Ecosystem Integration**: AvePoint is a long-standing, premier partner of Microsoft with one of the largest SaaS userbases in the Microsoft 365 ecosystem. Their history dates back to providing backup for SharePoint 2001. - **Comprehensive "Trust Layer"**: They are one of the few vendors to unify data security, governance, and resilience (backup & recovery) into a single platform, meeting the needs of highly regulated industries and governments. - **Highest Security Standards**: Holds extensive, globally recognized security and compliance accreditations (FedRAMP, SOC 2, ISO 27701, IRAP), making them a trusted partner for the public sector and regulated industries. - **Global Infrastructure & Support**: A strategically distributed global workforce and 14 data centers support data sovereignty requirements worldwide. ## Strategic Focus - **AI-Ready Data Governance**: Centered on the idea that AI is only as good as the data it uses. AvePoint focuses on helping organizations prepare, secure, and govern their data for AI adoption (e.g., providing benchmarking and analytics for Microsoft 365 Copilot). - **Serving the Public Sector**: Actively expanding its FedRAMP authorized product portfolio to capture more government business in the US and other regulated regions. - **Continued Platform Expansion**: Adding new analytics, workspace management, and rapid backup solutions to broaden the scope of the Confidence Platform. ## Why Work Here - **Award-Winning Culture**: Recognized as an **Inc. Best Workplace** (back-to-back), a **Built In Best Place to Work (2024)**, and a **Great Place to Work** (93% of US employees say it's a great place to work vs. 57% at a typical US-based company). Also received awards in the Philippines, Australia, and from kununu (Top 2025 Company). - **Culture & Values**: The company describes its culture with five core values and leadership behaviors: - **Ownership and Accountability** ("We take full accountability, set high standards...") - **Teamwork** ("promoting global collaboration and taking pride in helping, sharing, mentoring...") - **Agility** ("quick, informed decision-making... a growth mindset") - **Visionary and Practical** ("bold ideas... turning them into groundbreaking realities") - **Inclusive and Empathetic** ("Diversity is at the core of our success... fostering inclusive collaboration") - **Growth Trajectory**: With over 3,000 employees and a history of rapid growth, there are significant opportunities to make an impact and "craft your career." - **Global & Remote-Flexible**: Opportunities are available across **North America, APAC, and EMEA** in cities like Jersey City, New York, London, Singapore, Sydney, and many more. They also have remote positions in Poland and other locations. - **Entrepreneurial Spirit**: The company encourages a "builder" mindset, where employees are empowered to "seize" opportunities and take ownership. ## Sources 1. [Avepoint.com - Company Site](https://www.avepoint.com/) 2. [Avepoint.com - History Page](https://www.avepoint.com/history) 3. [Avepoint.com - Careers Page](https://www.avepoint.com/careers) 4. [LinkedIn - AvePoint](https://www.linkedin.com/company/avepoint) 5. [Great Place to Work - AvePoint](https://www.greatplacetowork.com/en/certified-company/7048881) ## Other roles at AvePoint - [Campaign Operations Specialist](https://feeny.ai/job/campaign-operations-specialist-avepoint-manila-h3a6zah31t3t) — Manila, Philippines - [Enterprise Account Manager](https://feeny.ai/job/enterprise-account-manager-avepoint-melbourne-nk911ncj0yzk) — Melbourne, Australia - [Enterprise Account Manager](https://feeny.ai/job/enterprise-account-manager-avepoint-melbourne-0sy1xg6fbg2h) — Melbourne, Australia / Sydney New South Wales, Australia - [Partner Development Manager](https://feeny.ai/job/partner-development-manager-avepoint-toronto-28t9ddezsw4m) — Toronto, Canada - [Sr. Business Development Representative](https://feeny.ai/job/sr-business-development-representative-avepoint-chicago-il-tq090q7tqtb0) — Chicago IL, United States - [Solution Engineer, MSP & Cloud Marketplace](https://feeny.ai/job/solution-engineer-msp-cloud-marketplace-avepoint-london-gr193en7p9g4) — London, United Kingdom - [Partner Development Manager](https://feeny.ai/job/partner-development-manager-avepoint-los-angeles-ca-y16w5ayxadw0) — Los Angeles CA, United States - [Partner Development Manager](https://feeny.ai/job/partner-development-manager-avepoint-arlington-va-14f6rayjzgwh) — Arlington VA, United States - [Partner Development Manager](https://feeny.ai/job/partner-development-manager-avepoint-richmond-virginia-5svyewx41t0f) — Richmond Virginia, United States - [Partner Development Manager](https://feeny.ai/job/partner-development-manager-avepoint-new-york-p09htqpcn1qg) — New York, NY