--- title: 'Customer Success Manager at AvePoint' canonical: 'https://feeny.ai/job/customer-success-manager-avepoint-richmond-h3d7a8svqmd1' type: 'job' last_seen: '2026-11-09' --- # Customer Success Manager at AvePoint - **Company:** AvePoint - **Location:** Richmond, VA - **Posted:** 2026-11-04 - **Last confirmed live:** 2026-11-09 - **Apply:** https://www.avepoint.com/careers/job-detail?gh_jid=8353520 ## Job description The Customer Success Manager (CSM) is responsible for helping customers achieve measurable business outcomes through the successful adoption and ongoing value realization of AvePoint solutions. As a trusted advisor, you will develop a deep understanding of your customers' business goals, technology environment, and priorities, then translate those needs into actionable success plans. You will partner closely with Sales, Renewals, Technical Support, Services, and other internal teams to drive adoption, identify and mitigate risk, strengthen customer relationships, and position customers for long-term success. This role is ideal for someone who is customer-obsessed, commercially aware, data-driven, and comfortable navigating both business and technical conversations with stakeholders ranging from administrators to executive leaders. Key Responsibilities: - Own the customer success strategy for an assigned portfolio of customers, developing success plans tied to measurable business objectives, adoption milestones, and customer outcomes. - Drive product adoption and value realization by helping customers understand, implement, and expand their use of AvePoint solutions. - Build trusted relationships with customer stakeholders at multiple levels, including technical teams, business leaders, and executive sponsors. - Monitor customer health and engagement, using product adoption, customer sentiment, support history, engagement, and other customer data to identify opportunities and risks. - Proactively identify and mitigate risk, creating clear action plans for customers showing signs of low adoption, disengagement, or dissatisfaction. - Conduct Executive Business Reviews and strategic customer conversations that demonstrate realized value, measure progress against customer goals, and establish priorities for the next phase of the relationship. - Partner with Sales on renewal readiness, ensuring customer value is clearly understood, risks are identified early, and key stakeholders are engaged well ahead of renewal. - Identify growth and expansion opportunities by understanding evolving customer needs and surfacing qualified opportunities to the appropriate sales teams. - Maintain accurate customer records and success plans in AvePoint's customer systems, ensuring customer health, activity, risks, opportunities, and next steps are current and actionable. - Coordinate cross-functional resources across Sales, Support, Services, Product, and other teams to remove customer barriers and drive successful outcomes. - Develop expertise in AvePoint's platform and solutions, enabling credible conversations about how AvePoint can address customers' evolving governance, security, data management, and technology needs. - Plan and conduct onsite customer engagements as appropriate to strengthen executive alignment and deepen understanding of customer priorities. OK, I’m interested… is this the job for me? We look for people who value agility, accountability, curiosity, passion, and teamwork. You'll thrive in this role if you enjoy building relationships, solving complex customer challenges, using data to guide decisions, and helping customers turn technology investments into meaningful business outcomes. Education and Experience: - Bachelor’s degree in a relevant field - 2+ years of experience in a technical consulting role such as technical account management or technical business analysis - Strong customer satisfaction, customer service, adoption, and retention experience - Excellent written/verbal communication, organization, presentation, and project management skills - Ability to work individually and within a highly collaborative global team setting - Willingness to learn and adapt in a fast-paced environment - Strong experience in communicating with different stakeholders and decision makers, both internally and externally - Expert at customer relationship management - Advanced ability to understand business objectives through requirements gathering and analysis - Impeccable organizational awareness skills Knowledge in the following technical areas are a plus: - Understanding of Microsoft SharePoint architecture, components, and configuration. Understand the differences between the SharePoint versions and Office 365 collaboration technologies - Working knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP, and DHCP technologies - Working technical knowledge of current software protocols and Internet standards The Salary Range for this role is $83,000 - $125,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions—apply even if your expectations fall outside the range. Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our [Privacy Notice](https://www.avepoint.com/company/privacy-notice). ## About AvePoint ## Company Overview - **One-liner**: AvePoint is a global leader in data security, governance, and resilience, providing a unified platform to help organizations protect, manage, and optimize their data across Microsoft, Google, Salesforce, and other collaboration environments in an AI-driven world. - **Entity Type**: Public (NASDAQ: AVPT) - **Headquarters**: Jersey City, New Jersey, United States - **Founded**: 2001 - **Founders**: The company was founded by a team of entrepreneurs; the journey began in a public library in Somerset, New Jersey. ## Core Business - Primary industry/industries: Enterprise SaaS (Data Security, Governance, and Resilience) - Target customers: B2B, heavily focused on Enterprise and Government (including highly regulated industries) - Mission or purpose statement: To enable organizations to confidently embrace the future of work by simplifying collaboration, securing data, and unlocking the potential of AI. Their platform, the AvePoint Confidence Platform, acts as the "Trust Layer" for modern data challenges. ## Products & Services - **[AvePoint Confidence Platform]**: A unified, cloud‑native SaaS platform that integrates data security, governance, and resilience. It addresses four core data challenges: 1. **Digital Sprawl**: Scalable backup and granular restore from a single platform. 2. **Legacy & Fragmented Data**: Full lifecycle management from creation to retirement, including discovery and cleanup of Redundant, Outdated, and Trivial (ROT) data. 3. **Overexposed Data**: Visibility and least-privilege access controls, automated policy reviews, and configuration drift remediation. 4. **Data Loss & Interruption**: Proactive security and compliance controls to mitigate reputational risk. - **Specialized Solutions**: The platform includes specific tools for Microsoft 365 Copilot analytics, workspace management (MyHub), and rapid cloud backup (Cloud Backup Express). - **Certifications & Compliance**: The platform is certified against major standards including ISO 27001:2022, ISO 27701:2019, ISO 27017:2015, SOC 2 Type II, FedRAMP (Moderate), IRAP (Australia), and CSA STAR. ## Market Standing - **Valuation/Market Cap**: (Not publicly available from search results, but as a NASDAQ-traded company, this fluctuates. Check Yahoo Finance or a similar service for current data.) - **Key Metric**: Annual Revenue (Public) OR Total Funding (Private): **Public Company** - refer to SEC filings (10-K/10-Q) for the most recent quarterly/annual revenues. - **Notable Investors/Partners**: Deeply embedded partnership with **Microsoft** (has won the Global Microsoft Partner of the Year Award six times). Other key ecosystem partners include Google and Salesforce. - **Growth Signals**: - Serves **28,000+ customers** in **100 countries**. - Over **3,000 employees** globally, with a strategically distributed workforce (two-thirds in APAC). - Expanded FedRAMP authorization to include three new products in 2024. - Launched an **AI Lab in Singapore** in 2024 to drive industry-focused innovation. - Hosted across **14 global data centers**. ## Competitive Advantages - **Deep Microsoft Ecosystem Integration**: AvePoint is a long-standing, premier partner of Microsoft with one of the largest SaaS userbases in the Microsoft 365 ecosystem. Their history dates back to providing backup for SharePoint 2001. - **Comprehensive "Trust Layer"**: They are one of the few vendors to unify data security, governance, and resilience (backup & recovery) into a single platform, meeting the needs of highly regulated industries and governments. - **Highest Security Standards**: Holds extensive, globally recognized security and compliance accreditations (FedRAMP, SOC 2, ISO 27701, IRAP), making them a trusted partner for the public sector and regulated industries. - **Global Infrastructure & Support**: A strategically distributed global workforce and 14 data centers support data sovereignty requirements worldwide. ## Strategic Focus - **AI-Ready Data Governance**: Centered on the idea that AI is only as good as the data it uses. AvePoint focuses on helping organizations prepare, secure, and govern their data for AI adoption (e.g., providing benchmarking and analytics for Microsoft 365 Copilot). - **Serving the Public Sector**: Actively expanding its FedRAMP authorized product portfolio to capture more government business in the US and other regulated regions. - **Continued Platform Expansion**: Adding new analytics, workspace management, and rapid backup solutions to broaden the scope of the Confidence Platform. ## Why Work Here - **Award-Winning Culture**: Recognized as an **Inc. Best Workplace** (back-to-back), a **Built In Best Place to Work (2024)**, and a **Great Place to Work** (93% of US employees say it's a great place to work vs. 57% at a typical US-based company). Also received awards in the Philippines, Australia, and from kununu (Top 2025 Company). - **Culture & Values**: The company describes its culture with five core values and leadership behaviors: - **Ownership and Accountability** ("We take full accountability, set high standards...") - **Teamwork** ("promoting global collaboration and taking pride in helping, sharing, mentoring...") - **Agility** ("quick, informed decision-making... a growth mindset") - **Visionary and Practical** ("bold ideas... turning them into groundbreaking realities") - **Inclusive and Empathetic** ("Diversity is at the core of our success... fostering inclusive collaboration") - **Growth Trajectory**: With over 3,000 employees and a history of rapid growth, there are significant opportunities to make an impact and "craft your career." - **Global & Remote-Flexible**: Opportunities are available across **North America, APAC, and EMEA** in cities like Jersey City, New York, London, Singapore, Sydney, and many more. They also have remote positions in Poland and other locations. - **Entrepreneurial Spirit**: The company encourages a "builder" mindset, where employees are empowered to "seize" opportunities and take ownership. ## Sources 1. [Avepoint.com - Company Site](https://www.avepoint.com/) 2. [Avepoint.com - History Page](https://www.avepoint.com/history) 3. [Avepoint.com - Careers Page](https://www.avepoint.com/careers) 4. [LinkedIn - AvePoint](https://www.linkedin.com/company/avepoint) 5. [Great Place to Work - AvePoint](https://www.greatplacetowork.com/en/certified-company/7048881) ## Other roles at AvePoint - [Principal Security Architect, Identity Resilience](https://feeny.ai/job/principal-security-architect-identity-resilience-avepoint-chicago-y6n1hvzfycth) — Chicago, IL - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-avepoint-los-angeles-pgfc0d8mxqh3) — Los Angeles, CA - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-avepoint-chicago-dpjwangxv666) — Chicago, IL - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-avepoint-jersey-city-q6fxjr4351k1) — Jersey City, NJ - [Regional Director, Enterprise Sales (West)](https://feeny.ai/job/regional-director-enterprise-sales-west-avepoint-los-angeles-g9zfgxrkhw0t) — Los Angeles, CA - [Senior Revenue Accountant](https://feeny.ai/job/senior-revenue-accountant-avepoint-manila-ndcj785fxb1b) — Manila, Philippines - [Revenue Accountant](https://feeny.ai/job/revenue-accountant-avepoint-manila-sgreb5hxdmch) — Manila, Philippines - [Maintenance Renewal Representative, ANZ](https://feeny.ai/job/maintenance-renewal-representative-anz-avepoint-manila-4pfecwqn44rk) — Manila, Philippines - [Maintenance Renewal Representative, ANZ](https://feeny.ai/job/maintenance-renewal-representative-anz-avepoint-cebu-3k7nj6cdhyr6) — Cebu, Philippines - [PeopleSoft Campaign Solutions Tech Lead](https://feeny.ai/job/peoplesoft-campaign-solutions-tech-lead-avepoint-cebu-4pazm02tm1ds) — Cebu, Philippines