---
title: 'Customer Success Manager, Aviation Robotics at Dexterity'
canonical: 'https://feeny.ai/job/customer-success-manager-aviation-robotics-dexterity-redwood-city-rvv69ybz5f43'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Success Manager, Aviation Robotics at Dexterity

- **Company:** Dexterity
- **Location:** Redwood City, CA
- **Compensation:** $135k–$165k
- **Work type:** onsite
- **Posted:** 2026-01-28
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/dexterity/f955e34a-5b7e-41ac-8ca9-117e554c4635

## Job description

## About Dexterity

At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work.

We’re starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses around the world. Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities. Our systems are software-driven and hardware-agnostic and have already picked over 15 million goods in production. And did we mention we’re customer-obsessed?  Every decision, large and small, is driven by one question – how can we empower our customers with robots to do more than they thought was possible?

Dexterity is one of the fastest-growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We’re a diverse and multidisciplinary team with a culture built on passion, trust, and dedication.  Come join Dexterity and help make intelligent robots a reality!

## About the Role

⚠️ This role focuses on hardware deployment and field execution and is not a traditional SaaS Customer Success or software implementation position.

We are seeking a Customer Success Manager, Aviation Robotics to support the execution, documentation, and customer delivery of robotics programs within the aviation domain in this role, you will be customer-facing and manage customers’ expectations. You will partner closely with engineering, product, and GTM to manage program timelines, documentation, and deployment activities. You will help translate technical work into clear program plans and customer updates while ensuring alignment with internal standards and customer requirements.

Customer Relationship & Program Coordination

- Support customer communications by providing clear updates on program milestones, risks, and timelines
- Help manage customer expectations in partnership with the product lead
- Translate technical challenges into understandable updates for non-technical stakeholders

Technical Documentation & Compliance

- Author, contribute to and organize program documentation such as Project Plans, Risk Management Plans, Concepts of Operations, and solution design documentation, among others
- Ensure documentation is accurate, complete, and delivered on time
- Support alignment of program deliverables with customer requirements and applicable aviation safety and compliance standards
- Support the building of compliance lists and definitions in the new field of AI-robotics for the aviation industry
- Organize and meaningfully contribute to the writing of Statement of Work (SOW) documents and other contractual documents

Program Execution & Deployment

- Coordinate execution activities across engineering, product, and operations teams
- Drive the deployment of robotic and other systems at customer sites, including airports and aviation hub facilities
- Assist with customer transition activities, including documentation, training coordination, and handoff support

Site Surveys & Requirements Gathering

- Participate in on-site surveys to gather environmental, operational, and technical requirements
- Document site-specific constraints and incorporate findings into program plans
- Domestic and international travel as required (20%)

Cross-Functional Collaboration

- Partner with engineering, product, supply chain, operations, and legal teams to keep programs on track
- Track dependencies, risks, and action items and escalate issues as needed
- Help maintain program schedules and status reporting

Required Qualifications

- 3–5+ years of experience in program or project management within robotics, aerospace, or other complex technology environments
- Bachelor’s degree in Engineering, Statistics, or a related technical field
- Strong written and verbal communication skills, including experience contributing to technical or customer-facing documentation
- Self-driven, and highly independent
- Experience supporting programs involving hardware, software, and real-world deployments

## Preferred Qualifications

- Technical background or hands-on experience with hardware or robotics systems
- Experience working in regulated or safety-critical environments
- Proven statistical analysis experience to solve product solutions creatively

Additional Information We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

## About Dexterity

## Company Overview
- **One-liner**: Dexterity builds Physical AI and robotic systems that give industrial robots human-like dexterity for complex logistics and warehouse tasks, already deployed in production at major enterprises.
- **Entity Type**: Private (Series C‑II)
- **Headquarters**: Redwood City, California, USA
- **Founded**: 2017
- **Founders**: Samir Menon (CEO)

## Core Business
- **Primary industries**: Robotics, Physical AI, logistics automation, warehousing, supply chain operations, e‑commerce, parcel, retail, and aviation.
- **Target customers**: B2B – large enterprises in logistics, warehousing, and material handling.
- **Mission / purpose**: To deliver world‑changing robotics that automate repetitive tasks, allowing human workers to focus on higher‑level cognitive work.

## Products & Services
- **[Mech](https://dexterity.ai)**: An industrial superhumanoid robot with dual‑arm coordination, advanced vision, and an omnidirectional drivetrain. Capable of lifting up to 30 kg per arm (60 lbs top pick, 12 kg side pick) and operating in rugged conditions (0–50 °C, up to 90% humidity). Handles truck loading/unloading, palletizing, and depalletizing. Achieves ~400 boxes/hour loading (vs. industry average of ~300 boxes/hour). Type: Hardware + AI software.
- **[Foresight](https://dexterity.ai)**: A world model for Physical AI, trained on over 100 million autonomous actions in production. Enables long‑horizon reasoning and real‑time decision‑making. Opened to the community via the Foresight API Challenge in 2026. Type: AI software / API.
- **Other robotic systems**: Full‑stack robotics for loading, unloading, sorting, and other complex manipulations in unpredictable environments. Type: Hardware + software.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual Revenue ~$13.5 M (2026 estimate, per LinkedIn). Total funding: conflicting reports – **$396.11 M** (per CB Insights) vs. **$291.2 M** (per LinkedIn). Both figures cited as conflicting.
- **Notable Investors**: Lightspeed, Matter Venture Partners, Sumitomo, Obvious Ventures, B37 Ventures, and at least 14 other investors (CB Insights). Also strategic partnership with Kawasaki Robotics.
- **Growth Signals**:
  - Named one of Business Insider’s 25 most promising robotics startups of 2026.
  - Headcount: 129 employees across 6 countries (US, India, Japan, Taiwan, France, Italy). Job postings up 20% year‑over‑year.
  - Zero safety incidents reported in production.
  - Over 100 million autonomous actions in production.
  - Partnership with Kawasaki Robotics announced in June 2026.

## Competitive Advantages
- **Production‑proven Physical AI**: Robots run full shifts at the world’s largest logistics companies with zero safety incidents.
- **Foresight world model**: A transactable world model built for long‑horizon reasoning – a differentiator vs. competitors that rely on simpler reactive systems.
- **Human‑like dexterity**: Dual‑arm coordination and advanced vision handle edge cases that stop competing solutions.
- **Safety‑first approach**: Emphasized on their website and backed by a clean safety record.

## Strategic Focus
- **Expanding into new verticals**: Moving beyond logistics into aviation (e.g., Customer Success Manager for Aviation Robotics role) and retail.
- **Open‑sourcing AI capabilities**: The Foresight API Challenge invites the community to build on their world model.
- **Deepening enterprise partnerships**: Collaboration with Kawasaki Robotics to combine trusted hardware with Dexterity’s Physical AI.
- **Scaling production deployments**: Continued hiring of field engineers, site operations managers, and technical program managers.

## Why Work Here
- **Cutting‑edge technology**: Work on some of the hardest robotics and AI challenges for the largest businesses on Earth.
- **Real‑world impact**: Robots are already in production – not just demos or pilots.
- **Culture & reviews**: Employer rating 3.3/5 (50 reviews) with work‑life balance 3.0, compensation 3.1, culture 3.0, career 3.1. Mixed but not outstanding.
- **Work policy**: Most roles appear to be on‑site (Redwood City, CA; Gardena, CA; Tracy, CA). No explicit remote/hybrid policy found; job postings list on‑site locations.
- **Engineering culture**: Emphasis on safety, real‑world reliability, and pushing the boundaries of Physical AI. Talent drawn from Stanford, Tesla, Apple, Amazon, etc.
- **Notable perks**: Opportunity to contribute to a world model used in production; involvement in the Foresight API Challenge.

## Sources
1. [dexterity.ai](https://dexterity.ai) – Company website, product descriptions, Foresight, safety claims.
2. [jobs.lever.co/dexterity](https://jobs.lever.co/dexterity) – Careers page, job postings, location info.
3. [cbinsights.com](https://www.cbinsights.com/company/dexterity-1) – Funding rounds, total raised ($396.11M), investors, founded year, product details.
4. [linkedin.com/company/dexterityinc](https://linkedin.com/company/dexterityinc) – Revenue ($13.5M), headcount (129), funding ($291.2M), locations, reviews, recent hiring trends, partnership announcement.
5. [go.dexterity.ai/resources](https://go.dexterity.ai/resources) – About page, mission, application instructions.

## Other roles at Dexterity

- [Staff Accountant](https://feeny.ai/job/staff-accountant-dexterity-redwood-city-v9psqpsy9t1f) — Redwood City, CA
- [Staff Engineer, Infrastructure](https://feeny.ai/job/staff-engineer-infrastructure-dexterity-redwood-city-rgk0hyabw2aj) — Redwood City, CA
- [Principal Product Manager, Physical AI Applications (Retail & 3PL)](https://feeny.ai/job/principal-product-manager-physical-ai-applications-retail-3pl-dexterity-redwood-z43nj6w6j8kx) — Redwood City, CA
- [Senior Talent & People Operations Partner](https://feeny.ai/job/senior-talent-people-operations-partner-dexterity-redwood-city-fnpwe33jesnd) — Redwood City, CA
- [Field Service Engineer](https://feeny.ai/job/field-service-engineer-dexterity-redwood-city-h76a0fagh32e) — Redwood City, CA
- [Senior Enterprise Sales Executive](https://feeny.ai/job/senior-enterprise-sales-executive-dexterity-remote-qgbv843djtcj)
- [Marketing Principal/ Director - Physical AI](https://feeny.ai/job/marketing-principal-director-physical-ai-dexterity-redwood-city-ne5h8fv86w9s) — Redwood City, CA
- [Senior Manager, Site Operations](https://feeny.ai/job/senior-manager-site-operations-dexterity-hagerstown-c6t5j8tjjb56) — Hagerstown, MD
- [Robotics Field Engineer (Gardena, CA)](https://feeny.ai/job/robotics-field-engineer-gardena-ca-dexterity-gardena-3w68fw4jn74v) — Gardena, CA
- [Mech Pilot / Specialist (Tracy, CA)](https://feeny.ai/job/mech-pilot-specialist-tracy-ca-dexterity-tracy-h9ekq57t2aw9) — Tracy, CA