---
title: 'Customer Success Manager at Beam'
canonical: 'https://feeny.ai/job/customer-success-manager-beam-london-1mgwwk3w7s63'
type: 'job'
last_seen: '2026-09-06'
---

# Customer Success Manager at Beam

- **Company:** Beam
- **Location:** London, United Kingdom
- **Compensation:** £45k–£60k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/beam-up/45f59d4a-c7b7-4f23-9c0f-27e5cb36125e/application

**Skills:** Account Management, Contract Negotiation, Data Analysis, Product Adoption Strategy, Startup Experience, Software Product Customer Success, Public Sector Experience

> Manage a portfolio of accounts for Beam Notes, an AI-powered tool for social workers, ensuring pilot impact and negotiating expanded contracts. The role involves building relationships with government and social care stakeholders, driving product adoption, and acting as a customer advocate to improve the product roa...

## Job description

At Beam, we’re building AI that serves society.

We're a global team of ambitious, hardworking problem solvers, applying fast-moving startup energy to work that makes the world a better place. If you want to apply your talent to the biggest problems society faces, Beam is the place for you.

You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work.

Over 100,000 frontline workers already use Beam to take notes, provide live interpretation and handle phone calls, so they can focus on the people who need them most. This is just the beginning.

## ABOUT THE ROLE

Beam’s mission is to give everyone access to human-centred welfare services. Great technology is the key to providing this at scale, and we’re building a suite of AI products to revolutionise frontline work.

Our first product, Beam Notes, is an AI-powered tool helping social workers save more than 50% of their time whilst delivering high-quality care to vulnerable residents who need it most.

There’s lots of excitement across Government around using advanced technology to tangibly improve the lives of residents and with Beam Notes we can pioneer the use of AI in frontline services.

Your role is to ensure pilots deliver impact for customers, before negotiating and agreeing expanded contracts. From there, you will manage and grow a portfolio of accounts, ensuring frontline teams get increasing value from Beam's software products as we scale.

This is a broad and hands-on role. You’ll spend a lot of your time with users - especially social workers - helping them understand and use the product. Alongside this, you’ll build a network of champions at every level to inform and grow the partnership.

When you’re not out and about, you’ll be digging into data and qualitative feedback to problem-solve for your customers and acting as a customer advocate to inform product improvement. When a pilot is completed, you’ll provide a comprehensive evaluation and lead the negotiation for an extended contract.

This is a new function and you’ll be brimming with ideas about what great customer success looks like for our users, and excited to play a part in transforming how care is delivered across the UK

## YOU’LL BE

- Building strong relationships - from front-line teams to senior leadership across Local Councils, Central Government departments, charities and private sector social care providers
- Driving adoption - through both organised training and proactive engagement with front-line teams and managers
- Demonstrating the impact of our work - through clear, concise updates and reports, you’ll be showcasing how impactful our partnerships can be
- Identifying and securing expansions - spotting opportunities, developing proposals and leading contract negotiation
- Acting as the voice of the customer - sharing feedback which drives our product roadmap
- Helping build the customer success team - we’re a new team, and you’ll be at the forefront of designing how customer success at Beam works

## YOU ARE

- A natural relationship builder - quickly building rapport and establishing trust to develop meaningful relationships with both senior stakeholders and front line teams
- A strong multi tasker - you’re incredibly organised, comfortable with multi tasking and can switch between different activities with ease
- Results-driven - you thrive working towards ambitious individual KPIs
- A confident negotiator - you have a strong track record managing upsells, with the skills to efficiently and effectively close expansion deals for a new product
- Adaptive and resilient - you thrive in a dynamic environment and are optimistic about overcoming obstacles while maintaining motivation

## YOU'LL NEED

- Demonstrable experience of driving growth through excellent partner or account management in a startup, leading corporate or in the public sector. Ideally, you’ll have experience in customer success for a software product
- A strong sense of diplomacy - you know how to appropriately build relationships with stakeholders across Government and social care organisations
- A creative, growth mindset - when there’s a bottleneck, you bring solutions and novel ideas for experimentation that deliver value for customers
- Incredible discovery techniques - strong listening and questioning skills to uncover critical information, identify decision makers, and understand client problems where Beam can help

## PERKS

- Generous EMI-qualifying https://www.gov.uk/tax-employee-share-schemes/enterprise-management-incentives-emis share options
- Access to therapy, coaching, classes & content - powered by Oliva https://www.oliva.health/
- Your own financial well-being coach, through Bippit
- Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays
- Work remotely up to 6 weeks a year
- Eligible for a 6-week sabbatical after 3 years in service
- Nursery scheme through Gogeta
- Healthcare cover through Benenden Health
- Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks
- £200 WellBeam budget for activities enhancing wellbeing and professional development
- Annual membership to Shoreditch Exchange gym (London office only)
- Pension scheme where we contribute 3% of your salary and you contribute 5%.
- Free subscription to the Calm meditation app
- Discounted bike and accessories with Cyclescheme, and tech products with Techscheme

## ABOUT BEAM

.We’ve picked up an armful of awards https://beam.org/awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups https://www.wired.co.uk/article/london-hottest-startups-2021 and by LinkedIn as a Top 15 UK Startup https://www.linkedin.com/pulse/linkedin-top-startups-2022-15-uk-companies-rise-linkedin-news-uk/?trackingId=9TqxvkXTjF2HSPvSIWLczw%3D%3D. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian https://beam.org/press.

We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com http://Booking.com, Calm, Shazam and Dropbox.

Start your journey to a more impactful career today. We're excited to hear from you.

Reasonable adjustments:

Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices.

We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required.

If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so.

Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.

## About Beam

## Company Overview
- **One-liner**: Beam builds AI-powered software and delivers frontline services to help government welfare teams and social workers reduce administrative burdens and improve outcomes.
- **Entity Type**: Private (Mission-driven startup, revenue-generating)
- **Headquarters**: London, UK (Hoxton office)
- **Founded**: 2017
- **Founders**: Not publicly identified on the website or job page; the team is described as coming from startups, government, and frontline services.

## Core Business
- **Primary industry**: Government Technology (GovTech) / Social Impact / Human Services Software
- **Target customers**: B2G (Business to Government); specifically local authorities, social care teams, housing services, employment support, mental health services, and other public service organizations.
- **Mission statement**: “To build brighter welfare systems globally” and “build brighter services for humanity.” The company is focused on bringing the benefits of AI to public services and the communities they serve.

## Products & Services
- **Notes**: AI-powered case notes, documents, and insights for frontline teams. Reduces admin time (claim: admin time halved, documents submitted 60% faster). Uses AES-256 encryption at rest and TLS 1.3 in transit.
- **Interpret**: Live, two-way translation in all major languages, enabling efficient communication with diverse service users.
- **Talk**: Custom voice agents that resolve inbound calls and capture intake details 24/7.
- **Frontline Services (Direct Delivery)**: Since 2017, Beam’s own caseworkers have supported over 7,000 people to achieve life-changing outcomes, delivering services via smartphones. This gave them frontline experience to build their software.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric**: Over 350 frontline teams use Beam; the tech is used in over 150,000 meetings each week; trusted by over 80,000 frontline workers across hundreds of government partners.
- **Notable Investors/Partners**: The website lists government partnerships across the UK, Europe, Australia, and the US. Specific investors are not named on the career page or main site.
- **Growth Signals**: Rapid expansion from UK local government into housing, employment, and mental health services in 2024. Formal launch of an office in Melbourne, Australia in 2025, and a US HQ in Flatiron, New York. The company is experiencing inbound demand from international partners, with a waiting list.

## Competitive Advantages
- **Frontline-built technology**: Beam’s unique differentiator is that their software is built by former frontline workers (their own caseworkers) who have firsthand experience with the admin challenges, making the tools highly practical and user-friendly.
- **AI-first for public sector**: In 2024, they claim to have built the world’s first AI tools specifically for frontline caseworkers, putting them ahead in the GovTech AI space.
- **Security & Compliance**: Government-grade security (AES-256 encryption, TLS 1.3, RBAC, customer-defined data retention). Data is never used to train models without consent and is stored on UK servers.
- **Bespoke implementations & integrations**: Expertise in unique frontline workflows, with high-touch onboarding and custom integrations.

## Strategic Focus
- **AI for the frontline**: Beam is heavily investing in AI tools (Notes, Interpret, Talk) to automate admin, reduce burnout, and free up caseworkers for human conversations.
- **Global expansion**: Active growth in the US (New York HQ) and Australia (Melbourne office) after strong UK adoption.
- **Product ecosystem**: Expanding from case notes into voice agents and translation, creating an end-to-end platform for public service delivery.
- **Social impact**: Core mission-driven strategy, aiming to solve “the world's toughest social issues” with technology.

## Why Work Here
- **Mission-driven impact**: Employees (“Beamers”) know they are making a difference by improving welfare systems and directly helping underserved people.
- **Ambitious, high-performing team**: Company culture emphasizes “ambition and humility in equal measure,” with high levels of ownership and fast learning.
- **Hybrid working (UK)**: Work between the Hoxton, London office and home. The US (NY) and Australia offices also appear to be hybrid.
- **Market-leading compensation**: Competitive pay, EMI-qualifying share options, and a £200/year wellbeing budget.
- **Perks**: Private healthcare (GP 24/7, physiotherapy, diagnosis), access to Oliva wellbeing support and Calm app, onsite gym membership covered, financial coach (1-1 sessions), sabbatical (up to 6 weeks after 3 years), up to 30 days holiday plus public holidays, salary sacrifice schemes (bike, tech, nursery).
- **Meaningful work**: Employees report high levels of satisfaction from solving real societal issues at scale.

## Sources
1. [Beam Official Website](https://beam.org/)
2. [Beam About Page](https://beam.org/about)
3. [Beam Careers Page](https://jobs.ashbyhq.com/beam-up)
4. [Beam LinkedIn](https://uk.linkedin.com/company/wearebeam)
5. [Beam US About Page](https://beam.org/en-us/about)

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