---
title: 'Customer Success Manager at Blue J'
canonical: 'https://feeny.ai/job/customer-success-manager-blue-j-toronto-5s8ra0fxy85d'
type: 'job'
last_seen: '2026-10-18'
---

# Customer Success Manager at Blue J

- **Company:** Blue J
- **Location:** Toronto, Canada
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-01
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.gem.com/blue-j/am9icG9zdDp7w-GO43wcNZ68L_QgIoVI

## Job description

## About Blue J

Blue J is the leading generative AI solution for tax professionals and one of Canada's fastest-growing AI companies. Headquartered in Toronto, we're a high-growth B2B SaaS company building industry-leading tax research software that helps accountants find accurate answers to complex tax questions with greater speed and confidence.

Backed by a $122M USD Series D funding round, we're scaling rapidly across North America and the UK while continuing to push the boundaries of what's possible with AI. By combining advanced technology with deep tax expertise, we empower tax professionals to work more efficiently, make better decisions, and deliver greater value to their clients.

A Note on Location

This is a hybrid role based in Toronto, with the preference for being on-site 1-2 days per week. All candidates must be eligible to work in Canada.

We’re intentional about in-person collaboration, not because we have to be, but because we believe there’s real value in it. Whether it’s spontaneous whiteboard sessions, monthly team gatherings, or company-wide socials, we’re building a culture where connection is energizing and showing up in person feels like something you want to do, not something you’re obligated to do.

The Opportunity

We’re looking for a proactive, customer-focused Customer Success Manager to support our rapid growth at Blue J.

Our ideal candidate is excited about building and maintaining meaningful relationships with customers to support Blue J’s expansion. You understand how helping customers meet their usage goals plays into customer success and retention, and you’re excited about doing whatever you need to do to ensure your accounts have what they need for success.This role supports a large SMB customer base using a mix of relationship-driven and digital customer success strategies, combining proactive outreach with scalable engagement across your portfolio.

We’re looking for someone curious and collaborative with a knack for sales and growth, and who is excited about playing a key role in supporting Blue J as we scale! You'll get to work closely with and learn from our amazing team, see the direct impact of your work in a rapidly growing company, and be front and centre in the world of Generative AI for professional services. If this sounds like you, we can’t wait to meet you!

## What You’ll be Doing

- Managing a high volume portfolio of SMB accounts, becoming a trusted advisor to customers, and prioritizing actions using clear signals and repeatable playbooks
- Achieving identified revenue targets
- Proactively reaching out and maintaining a regular cadence of communication with clients & decision makers to cultivate relationships, ensure retention, and promote expansion
- Establishing and measuring customer goals
- Becoming a product expert and addressing customer inquiries
- Training customers on how to use Blue J platforms, ensuring delivery of value to the customer portfolio
- Identifying risk of churn within your portfolio and taking action to alleviate it
- Designing and executing one-to-many customer success plays (email campaigns, usage nudges, training programs) using segmentation and filtering to support a large SMB portfolio efficiently
- Partnering with Expansion Account Managers to surface qualified expansion opportunities early through structured monitoring of customer signals

## What You Offer Blue J

- 1-3 years in customer success, account management or sales roles
- Any experience focused on relationship management and revenue retention/expansion is a plus
- Exceptional presentation, written and verbal communication skills
- Strong organizational, analytical, and Project Management skills
- Ideally, some experience with and desire to work in an agile, start-up/scale-up environment - a growth mindset is essential
- Comfort managing large books of business and high activity levels while maintaining strong customer outcomes.
- Experience in high-volume SMB SaaS, e-commerce, or digitally scaled customer success environments is a strong plus

## What We Offer You

- An incredible opportunity to be an early team member at a rapidly growing company. We’re building a revolutionary tool from the ground up, and you will have a meaningful role in shaping the team that builds it.
- A mission‑driven culture where your work directly advances clarity, efficiency, and accessibility in tax research.
- We’re well-funded and offer competitive base salaries and stock options. You’ll play a crucial role in our growth, and it’s important to us that you share in our long-term success.
- A collaborative, ambitious, and supportive team that values innovation, respect, and fun.
- We care about you as a whole person. You’ll have a healthy work/life balance and colleagues who respect it. We’ve mindfully put together a great benefits package that covers you and your family.

The Core Values that Define Our Culture

- We are customer-focused
- We put team over self
- We are pleasant and playful
- We are open to better ideas
- We move fast and fix things

What to Expect in the Interview Process

We anticipate a high volume of applicants for this role and are excited to grow our team. A human will review each application and get back to you as soon as possible. We appreciate your patience and look forward to connecting with you!

Interview Process

- Step 1: Chat with Nancy, our Talent Acquisition Manager
- Step 2: Meet Rohaan our Director of Customer Success
- Step 3: Present a case study to Rohaan, and Mat, our VP of Customer Success
- Step 4: Wrap up with Ben, our CEO

We believe our strength is built on diversity of thought, and encourage candidates from all backgrounds and experiences to apply. We value inclusiveness and are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We strive to create an inclusive and accessible hiring experience for all candidates. If you need any accommodations during the interview process, please let us know in your application. Our team is dedicated to providing the necessary support and making reasonable adjustments to ensure a smooth process for everyone.

## Compensation

The base pay range for this role is CAD $65,000-$80,000 per year plus $10,000 variable compensation.

Final compensation will be set fairly and thoughtfully based on experience, expertise, and alignment with the role’s responsibilities. While all candidates are expected to bring directly relevant experience, the top of the range is typically reserved for individuals who demonstrate exceptional depth in the role’s core competencies, a strong track record of impact in similar environments, and the ability to operate with a high degree of autonomy from day one.

How We Use AI in Our Hiring Process

To ensure transparency, we want candidates to know that Blue J uses AI-enabled tools within our applicant tracking system to help organize applications and highlight profiles that match the key requirements for each role.

AI does not make hiring decisions.

Every application is reviewed by a member of our Talent team, and all decisions throughout the process are made by humans.

We use these tools to support efficiency and consistency, not to replace human judgment and we’re committed to a fair, thoughtful, and equitable experience for every candidate.

## About Blue J

## Company Overview
- **One-liner**: Blue J provides an AI-powered platform that delivers defensible tax research answers in seconds, transforming how tax professionals work.
- **Entity Type**: Private (Series D, $122M raised in August 2025)
- **Headquarters**: Toronto, Ontario, Canada (also has an office in New York, USA)
- **Founded**: 2015
- **Founders**: Benjamin Alarie (CEO), Albert Yoon, Anthony Niblett

## Core Business
- **Primary industry/industries**: Tax research technology, legal tech (AI for tax law)
- **Target customers**: B2B – tax professionals, accounting firms (including Big Four), Fortune 100 companies, and corporate tax departments
- **Mission or purpose statement**: To provide clarity on the current state of tax law, empowering tax professionals to make informed decisions even when the law isn’t black and white. [bluej.com/about-us](https://www.bluej.com/about-us)

## Products & Services
- **Blue J Tax Research Platform**: A generative AI solution that produces defensible tax answers backed by a rigorously curated content library. It covers U.S. and Canadian tax law, enabling users to spend less time researching and more time applying judgment. The platform has answered over 8 million tax questions to date. [bluej.com/about-us](https://www.bluej.com/about-us)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of $142M (including $122M Series D led by Oak HC/FT and Sapphire Ventures in August 2025). Annual revenue estimated at $5M (per LinkedIn). [ca.linkedin.com/company/bluejlegal](https://ca.linkedin.com/company/bluejlegal)
- **Notable Investors/Partners**: Sapphire Ventures, Oak HC/FT (lead Series D), Ten Coves Capital (Series C), Generation Ventures (Series B), Mistral Venture Partners (Seed). Trusted by Big Four firms and Fortune 100 companies.
- **Growth Signals**: Headcount grew 102.6% year-over-year to 124 employees (LinkedIn). Launched generative AI flagship product in 2023. Series D raise to accelerate innovation and deliver more value to tax professionals.

## Competitive Advantages
- **AI-powered defensibility**: Answers are backed by a curated, authoritative content library, making them court-defensible – a key differentiator from generic AI tools.
- **Deep domain focus**: Built specifically for tax professionals, with roots in academic legal research (University of Toronto).
- **Trusted by top firms**: Adoption by Big Four and Fortune 100 companies signals strong credibility and network effects.

## Strategic Focus
- **Current priorities**: Continuing to advance generative AI for tax research, expanding product capabilities, and scaling the team to serve a growing customer base. The Series D funding is aimed at accelerating innovation and delivering greater value to tax professionals. [bluej.com/careers](https://www.bluej.com/careers)

## Why Work Here
- **Culture highlights**: 4.8/5 rating on Glassdoor; strong values around customer focus, team over self, and moving fast while fixing things. Commitment to diversity and inclusion. [bluej.com/careers](https://www.bluej.com/careers)
- **Remote/hybrid/office policy**: Flexible – employees can work remotely, in-office (Toronto or New York), or hybrid. A few in-person events per year are expected, but most roles allow location flexibility. [bluej.com/careers](https://www.bluej.com/careers)
- **Notable perks**: Stock options for all employees (meaningful ownership), fully covered health benefits from day 1, 4 weeks paid vacation plus holiday closure, additional 5 days for culturally/religiously significant holidays, paid parental leave for all genders, summer early Friday closures (1 PM), new laptop (Mac or PC) provided. [bluej.com/careers](https://www.bluej.com/careers)
- **Engineering culture**: Emphasis on building, experimenting, and solving tough problems. Hiring process is transparent – resumes reviewed by humans, clear interview steps, and timely feedback. [bluej.com/careers](https://www.bluej.com/careers)

## Sources
1. [bluej.com/careers](https://www.bluej.com/careers)
2. [bluej.com/about-us](https://www.bluej.com/about-us)
3. [ca.linkedin.com/company/bluejlegal](https://ca.linkedin.com/company/bluejlegal)
4. [jobs.gem.com/blue-j](https://jobs.gem.com/blue-j)
5. [builtin.com/company/blue-j](https://builtin.com/company/blue-j)

## Other roles at Blue J

- [Vice President, Growth Marketing](https://feeny.ai/job/vice-president-growth-marketing-blue-j-in-the-dn2r4z7a8nst) — IN the, United States
- [Director of Engineering](https://feeny.ai/job/director-of-engineering-blue-j-ontario-rt2j5ddph3pa) — Ontario, Canada
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-blue-j-toronto-qsh6h6pdxmrs) — Toronto, Canada
- [Director of Pricing & Monetization](https://feeny.ai/job/director-of-pricing-monetization-blue-j-in-thdqanyqe4ye) — IN, Canada
- [Senior Infrastructure Developer](https://feeny.ai/job/senior-infrastructure-developer-blue-j-toronto-nmh5mmj7a2rx) — Toronto, Canada
- [Associate, Tax Research (US)](https://feeny.ai/job/associate-tax-research-us-blue-j-in-the-70hsernbnvkx) — IN the, United States
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-blue-j-toronto-0h5bjq0ysagx) — Toronto, Canada
- [Office & Employee Events Manager](https://feeny.ai/job/office-employee-events-manager-blue-j-toronto-sa2q2ssrpnsq) — Toronto, Canada
- [Account Manager, SMB](https://feeny.ai/job/account-manager-smb-blue-j-ontario-8x6c40m970y3) — Ontario, Canada
- [Account Manager, Mid-Market](https://feeny.ai/job/account-manager-mid-market-blue-j-ontario-mha23q1054hj) — Ontario, Canada