--- title: 'Customer Success Manager at BlueCat' canonical: 'https://feeny.ai/job/customer-success-manager-bluecat-toronto-p8q4ga25q08m' type: 'job' last_seen: '2026-10-18' --- # Customer Success Manager at BlueCat - **Company:** BlueCat - **Location:** Toronto, Canada - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-13 - **Last confirmed live:** 2026-10-18 - **Apply:** https://jobs.lever.co/bluecatnetworks/c877087a-52e5-4509-a952-0a98c568b50b ## Job description We're BlueCat—a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably—the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks. But what makes us different is how we work: we believe great work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is it. As a Customer Success Manager, you serve a shared portfolio of customers alongside your teammates rather than owning a named list of your own. Any customer in the pool may be yours on any given day, and your job is to make that experience feel seamless to them. This is a different craft from named account management. You work from a prioritized queue driven by health signals, product usage, support activity, and renewal proximity. You load context quickly, diagnose accurately, deliver value in a compressed number of touchpoints, and leave the account better documented than you found it so the next teammate can pick up exactly where you left off. You are equally comfortable walking a network operations lead through a product capability and explaining business impact to a director. You thrive on variety and volume, and you take pride in doing high-quality work at pace. ## Key Responsibilities Shared Portfolio Coverage & Customer Engagement Serve customers across a shared portfolio, working from a prioritized queue rather than a fixed account list. Deliver proactive lifecycle touchpoints, including onboarding confirmation, adoption checkpoints, and structured pre-renewal reviews. Respond to inbound customer needs within team coverage standards and see them through to resolution. Build credibility quickly with new stakeholders, often without the benefit of an established relationship. Be the voice of the customer internally, using the breadth of the pool to spot patterns a single account view would miss. Product & Technical Enablement Guide customers on best practices, implementation planning, and usage optimization. Deliver product demonstrations to drive adoption and unlock new use cases. Collaborate with Support and Product teams to troubleshoot and resolve issues. Translate technical capability into business outcomes the customer cares about. Value Realization at Scale Execute standardized success plays consistently and well, adapting the message rather than rebuilding the motion. Confirm that every customer you touch has clear, documented outcomes they are working toward. Connect product adoption to tangible business results in every customer conversation. Contribute improvements to the plays themselves based on what you see working in the field. Retention, Risk & Renewal Readiness Detect churn risk early through health signals, usage decline, support friction, and stakeholder change. Run structured pre-renewal reviews and prepare a clear readiness picture for each upcoming renewal. Hand off renewals to the Renewals CSM with complete context, including value delivered, open risks, stakeholder map, and expansion signals. Identify cross-sell and up-sell opportunities and route them to Sales with the supporting evidence. Operational Excellence Maintain rigorous documentation so account context lives in the system rather than in individual memory. This is the foundation of the pooled model. Keep data accurate and current in internal systems, including Totango and Salesforce. Manage many concurrent customer conversations without letting commitments slip. Contribute to team KPIs, including coverage, response time, adoption, health score, and retention. ## What You Bring 2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing role in B2B SaaS. A balance of technical aptitude and business acumen. You can speak both languages. Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset. Comfort serving many customers at once and prioritizing by signal rather than by relationship history. Excellent written communication. A significant share of pooled engagement happens asynchronously, and your writing carries the relationship. Strong documentation habits and genuine discipline about leaving a clean trail for teammates. Experience delivering demos and running structured customer conversations. Familiarity with CS and CRM tooling, such as Totango or Salesforce. A proactive mindset: driven, accountable, coachable, and naturally customer-obsessed. This position offers a base salary range of $84,000 - $105,000 CAD per year plus participation in a discretionary bonus plan. Final compensation will be based on skills, experience, and qualifications. The role is for an existing vacancy. If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment. In addition, we offer a range of appealing perks, including: A Professional Development Budget Dedicated Wellness Days and Wellness Week A Lifestyle Spending Account An Employee Recognition Program Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team! BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. ## About BlueCat ## Company Overview - **One-liner**: BlueCat Networks provides Intelligent Network Operations solutions that unify DNS, DHCP, and IP address management (DDI) with observability, intelligence, and security for large enterprises. - **Entity Type**: Private (total funding $427.8M across 3 rounds) - **Headquarters**: Toronto, Ontario, Canada (with additional offices in New York, California, Iceland, Serbia, Germany, UK, Japan, Singapore, and Costa Rica) - **Founded**: Not publicly available - **Founders**: Not publicly available ## Core Business - **Primary industries**: Network infrastructure, DDI (DNS, DHCP, IPAM), network observability, network security - **Target customers**: B2B – large enterprises in finance, healthcare, retail, energy, government, education, and more - **Mission**: To help organizations build change-ready networks that boost resilience, enable rapid change, and protect critical infrastructure through Intelligent NetOps ## Products & Services - **Integrity**: A dedicated-server DDI platform for managing manual tasks and building cross-system automation; the foundation for a self-healing, self-optimizing network. - **Micetro**: An easy-to-deploy DDI orchestration overlay that centralizes network management across on-premises, cloud, and branch networks from a single interface. - **BlueCat Horizon**: A SaaS control plane for DNS, DHCP, and IPAM across hybrid and multicloud networks, providing centralized visibility and avoiding configuration drift. - **Network Observability & Intelligence (LiveAction)**: Real-time correlation of DDI with flow and packet data to predictively optimize performance, reliability, and security. - **Professional Services & Support**: Implementation, migration, and ongoing support for enterprise network transformations. ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: Annual revenue of $217.9M (LinkedIn estimate); total funding of $427.8M - **Notable Investors/Partners**: Not publicly disclosed (3 prior funding rounds) - **Growth Signals**: - Headcount grew 12.3% YoY to 521 employees (LinkedIn) - Acquisitions of Indeni (network monitoring/automation), Micetro (DDI orchestration), and LiveAction (network observability) to expand product suite - Recognized as a market leader in the 2022–2024 GigaOm Radar DDI vendor reports ## Competitive Advantages - **Comprehensive DDI platform**: Only vendor offering a unified suite covering core DNS/DHCP/IPAM, orchestration, observability, and security. - **Intelligent NetOps vision**: Real-time correlation layer that bridges core services with network intelligence, enabling self-healing and self-optimizing networks. - **Enterprise focus**: Deep experience with complex, regulated industries (finance, healthcare, government). - **Global presence**: Offices and customers across North America, Europe, and Asia-Pacific. ## Strategic Focus - **Intelligent NetOps**: Expanding beyond DDI to a full suite of network, security, and observability products. - **AI Transformation**: Appointment of a Chief AI Transformation Officer (Braden Pan) to drive AI-powered network automation and insights. - **Hybrid/Multicloud**: Delivering SaaS control planes (Horizon) to manage increasingly distributed and complex network environments. - **Organic + M&A growth**: Continued acquisitions to fill technology gaps and accelerate product roadmap. ## Why Work Here - **Culture**: Emphasizes accountability, transparency, responsiveness, initiative, customer guidance, curiosity, innovation, and teamwork (“We win as One”). - **Work model**: Hybrid and fully remote roles available; offices in Toronto, New York, California, Iceland, Serbia, Germany, UK, Japan, Singapore, and Costa Rica. - **Engineering culture**: Agile teams across five products, daily standups, product demos, and a focus on delivering high-quality, cutting-edge solutions. - **Inclusion**: Committed to equal opportunity, diversity, and creating an inclusive environment; accommodations available during hiring. - **Benefits**: “Great benefits” and a friendly, exciting culture (specific perks not detailed but include global opportunities). ## Sources 1. [bluecatnetworks.com/careers](https://bluecatnetworks.com/careers/) 2. [bluecatnetworks.com](https://bluecatnetworks.com/) 3. [bluecatnetworks.com/about](https://bluecatnetworks.com/about/) 4. [jobs.lever.co/bluecatnetworks](https://jobs.lever.co/bluecatnetworks/) 5. 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