---
title: 'Customer Success Manager - Brasil at Insider One'
canonical: 'https://feeny.ai/job/customer-success-manager-brasil-insider-one-sao-paulo-t6h5tm0dz8wm'
type: 'job'
last_seen: '2026-09-12'
---

# Customer Success Manager - Brasil at Insider One

- **Company:** Insider One
- **Location:** São Paulo, Brazil
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2025-11-17
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/insiderone/bd4291f9-28c4-48dd-a7eb-25928c4deb09

## Job description

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

## About us

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.

Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices.  With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.

We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.

Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.

From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.

Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.

As a Customer Success Manager, you will be responsible for the gross retention, CSAT, health score, and lock-in score of the partners and take proactive actions to improve these metrics. You will work in coordination with the Product Onboarding, Technical Account Management, and Account Management teams, and you will be the primary contact of the partner.

## What You Will Do

- Your primary responsibility will be orchestrating all efforts to keep adoption and usage high while driving value recognition.
- Your daily responsibilities will include providing the best use cases according to the partner, helping them with panel usage, training new partners, and being a consultant to use our products in the best way according to the partners' needs.
- While this isn't a team management role, you will still have the opportunity to share your expertise with the rest of the team and even lead them in internal projects. -
- Role Expectations:
- You will be expected to bring strong portfolio management and relationship-building skills to the role. Your ability to manage and nurture long-term relationships with partners will be crucial to success.
- You will also need to have a technical background, which could be gained through either academic education or relevant work experience. This includes the ability to read API documentation, knowledge of HTML, CSS, and XML, and the ability to understand basic data structures and data flows.

## What You Will Need

- A university degree in Business, Marketing, Engineering, or related fields; an MBA is preferred.
- 4+ years of relevant work experience in customer-facing roles, such as customer success, account management, or strategic consulting, preferably in a SaaS environment.
- Knowledge or experience with digital marketing, martech, or advertising.
- Strong communication skills in both writing and speaking (English & Portuguese; Spanish is a plus!).
- High sense of responsibility and accountability.
- Strategic thinking with excellent project management skills.
- Ability to establish a robust relationship with the assigned customer base.
- Self-motivated, a proactive teammate with innovative ideas to improve customer loyalty and adoption.

## What We Offer

- Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
- Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
- Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
- Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
- Help build the team you want to work with and enjoy rewarding referral bonuses.
- Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
- From global retreats to team-building activities, expect year-round events that turn into lifelong memories.

We aren't just hiring for a position; we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there. To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile. If this sounds like who you are and where you aspire to be, we are excited to meet you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider One on LinkedIn, Instagram, X, Facebook and Medium!

## About Insider One

## Company Overview
- **One-liner**: Insider One provides an AI-native, all-in-one customer engagement platform that unifies data, personalization, and journey orchestration across channels.
- **Entity Type**: Private (over $1B in total funding across 9 rounds)
- **Headquarters**: Singapore, Singapore
- **Founded**: 2012
- **Founders**: Hande Cilingir (Co-Founder & CEO) and five other co-founders (six total)

## Core Business
- **Primary Industry**: Marketing Technology (MarTech) / Customer Engagement Platform
- **Target Customers**: B2B, primarily enterprise and mid-market brands (2,000+ customers including Samsung, L'Oréal, Unilever, Allianz, ING, Toyota, Singapore Airlines, GAP)
- **Mission/Purpose**: "How to make marketing and customer engagement teams unstoppable?" – [insiderone.com/careers](https://insiderone.com/careers/)

## Products & Services
The platform is a unified SaaS suite with the following key components:
- **[Insider One AI™]**: Predictive, generative, and agentic AI powering all products.
- **[Agent One™]**: Purpose-built AI agents for autonomous, emotionally resonant customer conversations.
- **[Customer Data Platform (CDP)]**: 360-degree customer view, data unification, and activation.
- **[Personalization Engine]**: Real-time, cross-channel personalization.
- **[Journey Orchestration]**: End-to-end journey design and automation across all touchpoints.
- **[Reporting & Insights]**: Real-time dashboards and campaign performance analytics.
- **Channel Suite**: Native support for WhatsApp, SMS, Email, Web, App, Site Search, and more. – [insiderone.com](https://insiderone.com/)

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Annual revenue of $120M (LinkedIn estimate) – [linkedin.com/company/insiderone](https://www.linkedin.com/company/insiderone)
- **Total Funding**: $1B (9 rounds) – same source
- **Notable Investors/Partners**: Not disclosed in available sources
- **Growth Signals**:
  - Headcount: 1,500+ team members (1,222 on LinkedIn with +8.3% YoY growth)
  - 2,000+ customers, including global brands
  - Recognized as a Leader in Gartner Magic Quadrant for Personalization Engines 2026, Forrester Wave for Experience Optimization Platforms 2024, IDC MarketScape for AI-Enabled Marketing Platforms 2025, and #1 on G2 in 11 categories with 100/100 user satisfaction. – [insiderone.com/about-us](https://insiderone.com/about-us/) and [insiderone.com](https://insiderone.com/)

## Competitive Advantages
- **AI-Native & Unified Platform**: Combines CDP, personalization, and journey orchestration on a single AI core – no patchwork of tools.
- **Broadest Native Channel Support**: Only vendor ranked #1 in CDP, personalization, journey orchestration, mobile marketing, and more.
- **Analyst & Customer Recognition**: Consistently top-rated by Gartner, Forrester, IDC, and G2; "Customers' Choice" for Multichannel Marketing Hubs and Personalization Engines.
- **Proven Enterprise Scale**: Trusted by 2,000+ large brands across 15+ industries and 30+ countries.

## Strategic Focus
- Expanding agentic AI capabilities (Agent One) for autonomous customer engagement.
- Deepening integrations with 100+ partners and data sources.
- Global growth: already in 30+ cities, with continued hiring across sales, engineering, and customer success.

## Why Work Here
- **Culture**: Described as "the most progressive community in technology"; values-driven with a focus on change-makers. – [insiderone.com/careers](https://insiderone.com/careers/)
- **Diversity**: 50+ nationalities across 30+ offices worldwide.
- **Work Environment**: Offices in major cities (Singapore, Istanbul, US, UK, Brazil, Vietnam, etc.); exact remote/hybrid policy not specified but roles listed globally.
- **Engineering Culture**: Software Development team described as "where ideas transform into powerful technology"; innovation encouraged.
- **Employee Satisfaction**: LinkedIn rating 4.3/5 (1,745 reviews) with high marks for Culture (4.3) and Career (4.4). – [linkedin.com/company/insiderone](https://www.linkedin.com/company/insiderone)
- **Growth Opportunities**: Rapidly scaling company (8.3% headcount growth YoY) with roles in product, engineering, QA, sales, marketing, and customer success.

## Sources
1. [insiderone.com](https://insiderone.com/)
2. [insiderone.com/careers](https://insiderone.com/careers/)
3. [insiderone.com/about-us](https://insiderone.com/about-us/)
4. [linkedin.com/company/insiderone](https://www.linkedin.com/company/insiderone)
5. [jobs.lever.co/insiderone](https://jobs.lever.co/insiderone)

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