---
title: 'Customer Success Manager at Bubble'
canonical: 'https://feeny.ai/job/customer-success-manager-bubble-new-york-exhwkmmnswx4'
type: 'job'
last_seen: '2026-09-06'
---

# Customer Success Manager at Bubble

- **Company:** Bubble
- **Location:** New York, NY
- **Compensation:** $85k–$115k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-06-30
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/bubble/d5782f68-ca09-4785-b8a4-0c19deada9c1

## Job description

We built Bubble with a clear mission: to empower everyone to create software. Our AI visual development platform lets anyone, from first-time entrepreneurs to enterprise teams, take an idea from prompt to fully-functional, scalable app across web, iOS, and Android. With over 6 million users in more than 100 countries, Bubble is breaking down the barriers to entrepreneurship and innovation worldwide.

Our Product

Bubble is the only fully visual AI app builder that lets you vibe code without the code to go beyond prototypes and launch real apps to real users. Chat with AI when you want speed, edit directly when you want control. Bubble's visual editor lets you fine-tune any detail, from the design to privacy rules and programming logic, so you're never stuck, even if AI hits its limits. Everything you need comes built in: a unified web and native mobile editor, enterprise-grade hosting, security, database management, and automatic scaling that grows with your business.

You can build just about anything https://bubble.io/app-gallery on Bubble, and our community is living proof. Mailead https://bubble.io/showcase/mailead grew a $10K investment into a $2M valuation, and Faceless.video http://Faceless.video went from zero to $1M+ ARR in under a year. People aren't just launching products on Bubble, they're building real businesses. See how Bubble builders are shipping apps that change industries, solve problems, and shape the future here: Inspiring builders, breakthrough apps https://bubble.io/customers.

Why Join Bubble Now?

The rise of AI-generated software has validated everything Bubble has been building toward for over a decade. But pure AI-generated code is fragile, hard to debug, and rarely production-ready. Bubble bridges that gap, combining the speed of AI with a structured visual platform that produces stable, scalable, secure software. The people who join Bubble right now will help define what that means for millions of builders around the world. If you've ever wanted to work on something that genuinely changes who gets to build, this is your moment.

## About the team

Customer Success sits within Bubble's Commercial Success organization and owns retention. The team manages renewal health, executive relationships, and proactive churn risk for our most important customers, and is the primary owner of Gross Revenue Retention (GRR). We work hand in hand with Account Management on expansion and with Technical Success on technical health.

## About the role

As a Customer Success Manager, you'll own a portfolio of strategic accounts across their full lifecycle: land, expand, and renew. You'll run structured onboarding, drive ongoing adoption through signal-driven check-ins and QBRs, identify expansion opportunities, and lead renewals to successful outcomes. You'll be measured on retention and the health of your book of business.

This would be a great opportunity for you if:

- You love building durable relationships with customers and helping them succeed
- You're proactive — you'd rather prevent churn than react to it
- You're comfortable owning renewals and identifying expansion opportunities
- You're excited to help build the CSM playbook at a fast-growing company

In this role, you'll:

- Own renewal health, executive relationships, and proactive churn risk for your accounts; carry GRR for your book
- Run onboarding (0–60 days): kickoff in week 1, a written success plan within 48 hours, and day-30/day-60 milestones, with TSM support in parallel
- Drive steady-state engagement through monthly signal-driven check-ins and QBRs with executive attendance
- Identify expansion opportunities to the CSQL threshold and hand off to Account Management for commercial close
- Manage renewals starting 90 days out, with plays segmented by account health (green: formality; yellow: joint with Head of Renewals; red: escalated recovery)
- Partner with Technical Success on escalations and architecture health, and surface customer feedback to Product
- Jump in wherever needed — we're a small, scrappy team and everyone pitches in beyond their core role.

Qualifications:

- 3+ years in customer success, account management, or a customer-facing commercial role
- Experience managing renewals and contributing to retention or expansion outcomes
- Strong relationship-building and executive communication skills
- Analytical mindset; comfortable using product and account signals to prioritize
- A customer-centric approach and the ability to thrive in a fast-paced environment

Compensation:

We offer competitive compensation aligned to tier one markets. Our estimated salary for this role at Bubble ranges from $85k - $115k. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand.

Location:

For this role, Bubble is currently only considering candidates who are authorized to work in the US and are within the New York City metro area. Candidates who are not local must be willing to relocate for the role. This is a hybrid role — in office 3 days a week.

Benefits:

In addition to cash and equity compensation, Bubble offers a robust benefits package equating to roughly twenty thousand in additional annual compensation:

Our benefits include, but are not limited to:

- Comprehensive health coverage
- 401(k) matching
- Wellness and work enablement stipends
- Generous PTO
- A Sabbatical program

Join us!

Let’s democratize access to technology together! If this sounds like you, apply! If you don’t meet all of the qualifications but think you could be a match, we’d still love the chance to review your application. At Bubble, we encourage people from all ages, abilities, and experiences to apply. Bubble does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. Perhaps this job doesn't fit your background? Join our talent community https://jobs.ashbyhq.com/bubble/form/bubble-talent-community!

## About Bubble

## Company Overview
- **One-liner**: Bubble is an AI-powered visual development platform that enables anyone to build powerful web and mobile applications without writing code.
- **Entity Type**: Private (Series A, $100M raised)
- **Headquarters**: New York, United States
- **Founded**: 2012
- **Founders**: Emmanuel Straschnov (Co-CEO) and Josh Haas (Co-CEO)

## Core Business
- **Primary industry**: Software Development / No‑Code / AI App Builder
- **Target customers**: B2B, B2C, entrepreneurs, startups, enterprises, and any individual looking to create custom applications without traditional programming.
- **Mission or purpose**: “If you can dream it, you can build it on Bubble” — democratizing software creation by making it visual and accessible.

## Products & Services
- **[Bubble Platform](https://bubble.io/)**: A fully visual drag‑and‑drop editor combined with AI generation (chat‑based “vibe coding”) that allows users to build, host, and scale web and mobile apps. Includes built‑in database, authentication, privacy rules, and third‑party integrations.
- **Bubble for Mobile**: Extends the platform to build mobile apps that can be published to app stores.
- **Bubble AI Features**: AI‑powered assistance that helps generate UI, logic, and data structures from natural language prompts.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual revenue estimated at **$22.3M** (per Apollo data on LinkedIn) or **$4.1M** (per another LinkedIn page); figures are not officially disclosed. In 2024, apps built on Bubble processed **$850M** in transactions. Total funding: **$106.55M**.
- **Notable Investors/Partners**: **Insight Partners** (lead Series A), **SignalFire** (lead seed round). Acquired **Flusk** (2024).
- **Growth Signals**: Headcount grew ~19% year‑over‑year (489 employees). Over **6 million apps** built across **104 countries**. Strong community and increasing enterprise adoption.

## Competitive Advantages
- **Platform moat**: Large ecosystem of existing apps, templates, plugins, and a vibrant community make it sticky for both amateur and professional developers.
- **AI + visual editor**: Combines the speed of AI code generation with the control of a drag‑and‑drop editor — giving users flexibility that pure‑AI tools don’t offer.
- **Scalability**: Bubble handles hosting, security, and scaling, so users can focus on product logic.
- **Non‑technical empowerment**: Opens software creation to people without coding skills, differentiating from traditional developer tools.

## Strategic Focus
- Deepening **AI integration** (chat‑based building, automated app generation).
- Expanding **mobile app** capabilities and improving the mobile development workflow.
- Growing the **enterprise and professional developer** segment while maintaining accessibility for beginners.
- Continuing to invest in **platform reliability, security, and performance** to support large‑scale applications.

## Why Work Here
- **Culture values**: Fire (high standards, decisive action), Empowerment (autonomy and leverage), Genuineness (transparent communication), Kindness (respectful team), and User‑centricity.
- **Work policy**: Flexible‑first hybrid work; bi‑annual team retreats; in‑office lunches in New York HQ.
- **Perks**: Company equity, generous PTO, sabbatical program, 401(k) matching, paid parental leave, health/dental/vision, wellness and work stipends.
- **Growth**: Strong internal mobility; interns have become managers. Engineering culture emphasizes impact and ownership.
- **Current openings** (as of search date): Senior Applied AI Engineer, Senior Full Stack Engineer (Mobile), Senior Software Engineer (Backend, AI, Core), Product Design and Management roles, Account Manager, Recruiter.

## Sources
1. [bubble.io/about](https://bubble.io/about)
2. [bubble.io/careers](https://bubble.io/careers)
3. [LinkedIn – bubble-hq](https://www.linkedin.com/company/bubble-hq)
4. [LinkedIn – bubble](https://www.linkedin.com/company/bubble)
5. [joinbubble.com/careers](https://joinbubble.com/careers)

## Other roles at Bubble

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- [Engineering Manager](https://feeny.ai/job/engineering-manager-bubble-new-york-8tt5ba74t5pg) — New York, NY
- [Software Engineer II, Platform](https://feeny.ai/job/software-engineer-ii-platform-bubble-remote-3bp6bjw0awvr)
- [Partner Success Manager](https://feeny.ai/job/partner-success-manager-bubble-new-york-s8pbeydjw0d0) — New York, NY
- [Senior Manager, Commercial Success](https://feeny.ai/job/senior-manager-commercial-success-bubble-new-york-p5y516513yzw) — New York, NY
- [Senior Product Manager, AI](https://feeny.ai/job/senior-product-manager-ai-bubble-new-york-y5a6y5t55d72) — New York, NY
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