---
title: 'Customer Success Manager at BVNK'
canonical: 'https://feeny.ai/job/customer-success-manager-bvnk-london-acq3jxqn84hw'
type: 'job'
last_seen: '2026-09-15'
---

# Customer Success Manager at BVNK

- **Company:** BVNK
- **Location:** London, United Kingdom
- **Posted:** 2026-09-15
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.eu.greenhouse.io/bvnk/jobs/4969470101

## Job description

About us:

BVNK is the stablecoin-powered financial stack for enterprises. We're now part of Mastercard, and together we're building a network for every form of money – one that delivers more reach, more capability and more choice.

We enable businesses to build financial products, unlock new markets, and move money in seconds across 130+ countries, with 40+ licenses for fiat and digital assets globally. Processing billions annually, we empower enterprises worldwide to send, receive, convert, and settle stablecoins and fiat seamlessly through a single integration.

Our mission is to accelerate global money movement, and we're assembling a world-class team to make it happen.

Trusted by industry leaders like Corpay, Worldpay, Deel, and Flywire, we deliver the infrastructure that makes new forms of money usable within the financial systems customers already rely on today.

By combining Mastercard's global payment reach and trusted networks with BVNK's stablecoin infrastructure, we're building the trusted operating layer for the evolution of money movement, helping customers participate in emerging digital networks without having to rebuild their businesses around every new innovation.

We're a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift.

We're incredibly honored to have been recognized by:

- CNBC World's Top Fintech Companies (2026)
- FXC Intelligence Top 100 Cross-border Payment Companies (2026)
- Newsweek's The Top 100 Global Most Loved Workplaces (three years running, most recently 2025)
- LinkedIn as one of the Top 20 Startups in the UK (2025)

About this role in the team:

The Customer Success Team sits at the heart of the action at BVNK, creating the link between the customer and BVNK. The team ensures that our customers’ voices are heard, so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Sales throughout the whole lifecycle of a customer, and are key to driving adoption, growth and minimizing churn. This position will specifically be supporting our clients in the payments, crypto or FX space.

Key Areas of Responsibilities:

- Expertly manage a portfolio of crypto, payments or FX accounts, developing relationships, managing stakeholders and identifying advocates
- Coordinate a swift and smooth onboarding, implementation and go-live experience for new customers in collaboration with New Business Sales
- Identify/track adoption and growth opportunities within existing clients
- Organise monthly/quarterly reviews with customers to minimise friction and churn risk
- Work with Account Managers to identify upsell and renewal opportunities
- Represent the customer internally as a stakeholder for product, marketing and other internal teams in order to ensure customers are always central to what we do
- Work with our marketing department to ensure client communication is timely and targeted
- Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
- Help identify patterns for success and best practice within portfolio, to improve processes and prioritise activities

What we need from you:

- Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar.
- Experience supporting Crypto and/ or Payments customers
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Analytical mindset with the ability to derive insights from data.
- Familiarity with CRM software and tools.
- Knowledge of Payments is a plus.

What you can expect from us:

- Fair and competitive salary at every stage of your growth
- Flexible working hours, with hybrid working at its heart
- A culture built on passionate growth minded people
- A flexible approach to holiday
- Opportunities to travel to our offices around the world to collaborate with your colleagues
- An open and creative environment where you can help us define the future of BVNK, it’s culture, and it’s opportunity sets

At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.

## About BVNK

## Company Overview
- **One-liner**: BVNK delivers enterprise-grade stablecoin payments infrastructure, unifying banks and blockchains in a single platform to accelerate global money movement.
- **Entity Type**: Private (Series B, $50M round led by Haun Ventures, Coinbase Ventures, Scribble, and Tiger Global)
- **Headquarters**: London, United Kingdom (with offices in the US, Europe, and Africa)
- **Founded**: 2021
- **Founders**: Jesse Hemson-Struthers (CEO) and an unnamed co-founder/CTO

## Core Business
- **Primary industry**: Fintech / Payments Infrastructure (stablecoin and fiat payments)
- **Target customers**: B2B – fintechs, enterprise platforms, PSPs, and global businesses needing multi-rail payment solutions (e.g., Worldpay, Deel, LianLian Global, Rapyd)
- **Mission or purpose statement**: "Accelerate global money movement" by enabling seamless operation across fiat and blockchain payments.

## Products & Services
- **Layer1 Infrastructure**: Core API and custody layer for managing stablecoin payments, wallets, and liquidity in-house. Includes fiat-to-crypto conversion, on/off-ramp, and multi-rail orchestration (ACH, SEPA, Fedwire, SWIFT).
- **Managed Payments (Turnkey)**: A fully managed solution that leverages BVNK’s licensing, custody, and compliance framework to launch stablecoin payments quickly without building in-house.
- **Virtual Accounts**: Automated account management for sending, receiving, and converting stablecoins and fiat across 25+ currencies.
- **Payment Orchestration**: Single platform to route payments across multiple rails (fiat, stablecoin) and automate reconciliation, reporting, and compliance.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: **$25+ billion** annualised payment volume; **$90 million** in total funding (including a $50M Series B led by Haun Ventures, Coinbase Ventures, Scribble, and Tiger Global in 2024/2025)
- **Notable Investors/Partners**: Haun Ventures, Coinbase Ventures, Tiger Global, Scribble, Mastercard, Corpay, Meow, Worldpay, Deel, LianLian Global, Rapyd
- **Growth Signals**: 300+ employees (up from 130+ in earlier reports); 25+ licenses and regulatory approvals worldwide (including MiCA licence in Europe, MSB/MTL in US, EMI licences); SOC 2 Type II and ISO 27001 certified; Newsweek Top 100 Global Most Loved Workplaces (2025, 2024, 2023); LinkedIn Top 20 Startups UK 2025; partnership with Mastercard (March 2026); secured MiCA licence (Feb 2026).

## Competitive Advantages
- **Regulatory moat**: 25+ licenses (EMI, VASP, MSB, MTL) across multiple jurisdictions, including MiCA in Europe – a major barrier to entry.
- **Compliance-first architecture**: Safeguarded customer funds, multi-layered AML systems, SOC 2 Type II, ISO 27001, and independent audits.
- **Multi-rail platform**: Unifies fiat and stablecoin payments in one API, allowing instant transfers 24/7 within the BVNK ecosystem.
- **Proven scale**: $25B+ annual volume and tier-1 enterprise customers (Worldpay, Deel, etc.) demonstrate reliability and trust.

## Strategic Focus
- **Geographic expansion**: Full US coverage, MiCA licence in Europe, and continued licensing in APAC and other regions.
- **Product depth**: Building out card issuing (VP Cards role), fraud detection, and AI-native QA automation to enhance the platform.
- **Partnerships**: Deepening relationships with Mastercard, Corpay, and other payment networks to expand stablecoin use cases.
- **Talent growth**: Scaling the engineering, compliance, and commercial teams across EMEA, North America, and APAC.

## Why Work Here
- **Culture & values**: "Move fast", "Relentlessly resourceful", "Over deliver" – a high-ownership, action-oriented environment.
- **Remote/hybrid policy**: Flexible – many roles are listed as remote (US, UK, Europe, South Africa, Bulgaria, Poland, Spain, Malta). Offices in London, New York, and Cape Town.
- **Diverse team**: Spread across UK, USA, Europe, and Africa; emphasis on inclusion and diverse backgrounds.
- **Recognition**: Newsweek Top 100 Global Most Loved Workplaces (3 years running), LinkedIn Top 20 Startups UK 2025.
- **Engineering culture**: Roles in backend, AI, QA, product design, and tech leads – strong focus on building next-gen payments infrastructure with modern tech stack.
- **Perks**: Not explicitly listed, but competitive compensation, equity, and the opportunity to shape the future of stablecoin payments at a market leader.

## Sources
1. [bvnk.com](https://bvnk.com/)
2. [bvnk.com/about-us](https://bvnk.com/about-us)
3. [bvnk.com/careers](https://bvnk.com/careers)
4. [job-boards.eu.greenhouse.io/bvnk](http://job-boards.eu.greenhouse.io/bvnk)
5. [linkedin.com/company/bvnk](https://www.linkedin.com/company/bvnk)

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