---
title: 'Customer Success Manager at Campfire'
canonical: 'https://feeny.ai/job/customer-success-manager-campfire-san-francisco-nzvz92fb8ryx'
type: 'job'
last_seen: '2026-10-19'
---

# Customer Success Manager at Campfire

- **Company:** Campfire
- **Location:** San Francisco, CA
- **Compensation:** $100k–$170k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-08-08
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.ashbyhq.com/campfire/d2d3fb4c-be58-4f5e-a685-712c4fb2919c

## Job description

As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform. You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth.

## Key Responsibilities

Customer Ownership & Success

- Own post-implementation success for a portfolio of customers
- Build strong relationships with Controllers, Accounting Managers, and Finance leaders
- Drive adoption, engagement, and value realization across accounts
- Proactively manage account health and identify churn risk
- Lead QBRs, success planning, and ongoing check-ins

Retention & Growth

- Manage renewals for your book of business
- Identify and support expansion opportunities (seats, modules, entities, geographies, use cases)
- Partner with Sales to scope and close upsell and cross-sell opportunities
- Maintain accurate renewal forecasts and risk pipelines

Product Adoption & Enablement

- Lead customer enablement sessions and workflow optimization reviews
- Support rollout of new product features and modules
- Ensure customers are following best practices and getting maximum value from Campfire

Cross-Functional Collaboration

- Partner closely with Implementation to ensure smooth handoffs and successful go-lives
- Work with Support and Product to resolve issues and escalate customer feedback
- Represent customer voice internally and help improve processes across the customer lifecycle

## Experience & Qualifications

- 3+ years of Customer Success or Account Management experience in B2B SaaS
- Experience supporting finance, accounting, or operations teams strongly preferred
- Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)
- Strong technical aptitude and ability to learn complex platforms quickly
- Bachelor’s degree or equivalent experience

Personal Attributes

- Customer-first mindset with strong ownership and accountability
- Excellent communicator and relationship builder
- Organized, proactive, and comfortable managing multiple accounts
- Strong problem-solver who thrives in a fast-moving startup environment
- Growth mindset and eagerness to learn and develop

## About Campfire

## Company Overview
- **One-liner**: Campfire is an AI-native Enterprise Resource Planning (ERP) platform that automates accounting workflows — including transaction categorization, bank reconciliation, revenue recognition, and reporting — for mid-market and enterprise finance teams.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, United States (also New York office)
- **Founded**: 2023
- **Founders**: John Glasgow (CEO/CFO) and Paul C Nichols (CTO) are key executives; founding team details are not publicly disclosed.

## Core Business
- **Primary industry**: Accounting & Finance Software / Enterprise SaaS
- **Target customers**: B2B – mid-size to enterprise companies (50–5,000 employees), including SaaS, usage-based, consulting, and transaction-heavy businesses
- **Mission / Purpose**: “Superpower your accounting team” – Campfire aims to multiply what finance teams can do by automating manual, repetitive tasks so they can focus on strategic business drivers rather than spreadsheets.

## Products & Services
- **Core Accounting (General Ledger)**: Multi-entity consolidation with 180+ currencies, global compliance support, and real-time sync.
- **Revenue Automation**: Revenue recognition for any billing model (SaaS, usage, etc.).
- **Close Management**: Built-in close checklists, flux analysis, account reconciliations, and autonomous reconciliation.
- **Reporting**: Real-time dashboards with drill-down to any transaction.
- **AI Assistant (Ember)**: Conversational AI that answers questions, detects anomalies, auto-categorizes transactions, performs cash forecasting, and more.
- **Integrations**: 100+ natively built integrations (e.g., Ramp, Rippling, Salesforce) plus 1,200+ granular permission controls.

All offerings are cloud-based SaaS with API endpoints for custom workflows.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company)
- **Key Metric**: Total Funding = **$103.6M** (as of late 2025); Annual Revenue = **$3.9M** (LinkedIn estimate)
- **Notable Investors**: Accel, Ribbit Capital (led Series B), Foundation Capital, Y Combinator, Capital49 (Airwallex)
- **Growth Signals**:
  - Headcount grew **+800% year-over-year** to 81 employees
  - 25 active job postings (monthly postings down 7.4% but quarterly up 525%, yearly up 1,150%)
  - Customers include Replit, Decagon, PostHog, Advisor360
  - LinkedIn followers grew +341.4% year-over-year

## Competitive Advantages
- **AI-native foundation**: Autonomous reconciliation, auto-categorization, anomaly detection, and conversational reporting built into the core product – not bolted on.
- **Depth for scaling**: Multi-entity, multi-currency (180+ currencies), unlimited entities, and granular permission controls ideal for global high-growth companies.
- **Integrated ecosystem**: 100+ native integrations and 1,200+ permissions, reducing manual data entry and spreadsheet reliance.
- **Domain expertise**: In-house support from accountants who have closed books themselves.
- **Enterprise readiness**: Policies, roles, approval workflows, and comprehensive compliance support.

## Strategic Focus
- **Product expansion**: Continuing to add AI capabilities (Ember assistant, flux analysis, cash forecasting) and deepen core accounting features.
- **Global scaling**: Supporting international subsidiaries and compliance (EMEA, Australia presence) while growing headcount across sales, customer success, and engineering.
- **Talent acquisition**: Aggressively hiring (25+ open roles) across sales, customer success, engineering, and implementation – particularly looking for people who want “real ownership” in a hyper-growth startup.

## Why Work Here
- **Culture**: Described as “hyper-growth startup” where employees get “meaningful responsibility from day one.” The team includes alumni from Deloitte, PwC, NetSuite, Brex, Rippling, and other top finance/tech companies.
- **Work model**: In-office (on-site) – offices in San Francisco and New York City.
- **Notable perks**: Not detailed in search results, but the company emphasizes a driven, ownership-minded environment and the chance to “do the kind of work that moves your career forward.”
- **Engineering culture**: 13% of staff in technical roles, with a focus on building AI-first solutions. The CTO (Paul C Nichols) leads a team that includes AI engineers.

## Sources
1. [Campfire AI](https://campfire.ai/)
2. [Campfire Careers](https://campfire.ai/careers)
3. [Campfire Jobs on Ashby](https://jobs.ashbyhq.com/campfire)
4. [Built In – Campfire Company Profile](https://builtin.com/company/campfire)
5. [LinkedIn – Campfire Company Page](https://www.linkedin.com/company/meetcampfire)

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