---
title: 'Customer Success Manager at Cents'
canonical: 'https://feeny.ai/job/customer-success-manager-cents-new-york-hfmt0r781xzz'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Success Manager at Cents

- **Company:** Cents
- **Location:** New York, NY
- **Compensation:** $90k–$100k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-14
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/cents/10395ded-17cd-4140-ab10-b88a2cdbc1fe

## Job description

## About the Role

You should have a true entrepreneurial spirit, be open to frequent change, and have a passion for helping small business owners grow. As a start-up, you’ll play a key role in managing account relationships and building revenue through different features and aspects. Our company is revolutionizing how laundromat owners use the software and your goal should be to help guide them through their lifecycle with Cents.

As an Account Manager, you will be part of the customer success team for Cents users located across the U.S. Your job is to successfully ensure all of your accounts are transacting via the Cents POS platform and encourage laundromat owners on how they can leverage the platform to increase their revenue and streamline operations. You will have the tools, support, and resources to do whatever is necessary to place more orders through the Cents platform. You may also have the opportunity to work directly with other teams and features Cents offers in regard to hardware and product.

The ideal candidate has prior experience managing accounts in SaaS solutions and the confidence to have customer conversations related to upselling, cross-sell, or expanding. Additionally, you are tech-savvy and self-sufficient with a motivated and positive attitude. You must be relationship-oriented, collaborative, and yearning to constantly improve. You need to be comfortable educating clients on the value and benefits of our software and hardware tools while handling the occasional uncomfortable conversation.

## Key Responsibilities

- Be a key player in the handoff from sales to onboarding as a customer’s champion
- Conduct lifecycle check-ins with operators and ensure the continued education of the product is completed
- Build revenue throughout your book of business through the implementation of new features and value propositions
- Build and maintain an opportunity pipeline. Upsell, cross-sell, expand, and retain as opportunities present themselves
- Funnel feedback from clients to the product team, and represent the voice of our clients during any product scope sessions
- Ad Hoc responsibilities as required

## Requirements

- B.A, B.S. or equivalent degree preferred, but not required
- At least 6 months to 1 year of inside sales or account management experience
- Experience in SaaS is preferred, but not required
- Tech-savviness with an ability to conduct presentations virtually using Zoom and troubleshoot any complications that arise as a result
- Organizational skills, detail, and task-oriented
- Excellent written and verbal communication skills
- Self-starter & Team player mindset
- Ability to work effectively in a fast-paced environment

## About Cents

Cents is a New York-based technology company building the leading platform for the $40+ billion laundry and dry cleaning industry, helping laundromats, dry cleaners, and garment care businesses start, manage, and grow. We're backed by top-tier investors including Bessemer, Camber Creek, and Sumeru Equity Partners, and we were just ranked No. 101 on the Inc 5000 for 2026. Our team is full of passionate technology experts obsessed with supporting and empowering small business owners, and we're just getting started. If you want to help elevate an entire industry, this is where that happens.

## Benefits Overview

We offer great compensation packages, and comprehensive health benefits, & believe in a strong cohesive team atmosphere. Our laundry stipend, gym stipend and access to learning opportunities from our team and network of advisors, and investors are just the starting point! Equity Options Unlimited PTO and 12 Paid Holidays Gym, Laundry and Work-from-home/Commuter stipend Parental leave – Up to 14 weeks fully paid for new parents Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability 401(k) Cents is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, medical condition, genetic information, marital or familial status, pregnancy or pregnancy-related conditions, military or veteran status, citizenship or immigration status, arrest or conviction record, domestic violence victim status, or any other characteristic protected by applicable federal, state, or local law.

## About Cents

## Company Overview
- **One-liner**: Cents provides an all-in-one business management platform for laundromats, dry cleaners, and multi-family laundry operators, covering point-of-sale, payments, online ordering, inventory, and more.
- **Entity Type**: Private (Privately Held) – Series C funded (2026)
- **Headquarters**: New York, NY, USA
- **Founded**: 2019
- **Founders**: Alexander Jekowsky (Co-Founder & CEO)

## Core Business
- **Primary industry**: Laundry technology / business management software for the garment care industry.
- **Target customers**: B2B – laundromat owners, dry cleaners, wash-and-fold businesses, and multi-family/residential laundry operators.
- **Mission statement**: “Cents was founded on the idea that laundry should be easy so we can all spend more time doing the things we love.”

## Products & Services
- **Cents Platform**: All-in-one SaaS solution including Point of Sale, Machine Payment Systems, Online Ordering, Inventory Tracking, Team Management, Reporting & Finances, Pickup & Delivery, Memberships, Marketing Tools, Websites, Commercial Invoicing, and Insurance.
- **AI Receptionist**: AI-powered virtual assistant for handling customer inquiries and orders.
- **Laundroworks**: Integrated card payment system (acquired in 2024) for on-machine payments.
- **Integrated Payments**: Built-in payment processing for laundromats.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding – USD $217.9 million (as of 2026)
- **Notable Investors/Partners**: Bessemer Venture Partners (seed lead), Tiger Global Management (Series A lead), Sumeru Equity Partners (Series C lead)
- **Growth Signals**: 
  - 79 employees (+23.1% YoY as of 2026)
  - Acquired Starchup (2022) and Laundroworks (2024)
  - Raised $140M Series C in 2026 – described as “the largest investment in laundry technology history”
  - Expanding across functions (engineering, product, business development)

## Competitive Advantages
- Deep vertical expertise – the team has extensive knowledge of the laundromat business (COO notes “everyone has a really deep understanding of every part of the laundromat businesses we’re trying to serve”)
- Comprehensive, all-in-one platform that replaces multiple legacy systems
- Integrated payments and AI receptionist differentiate from competitors
- Career page claims “no real competition” in modern software for the industry
- Recent acquisitions expand functionality and market reach

## Strategic Focus
- Continue to support SMBs in the garment care industry with ever-improving product features
- Grow the team aggressively across sales, engineering, and product
- Expand into new geographies and segments (multi-family, residential)
- Leverage largest funding round in laundry tech to accelerate product development and market share

## Why Work Here
- **Culture**: Strong cohesive team atmosphere with virtual team events and learning opportunities. Emphasis on integrity, grit, and passion over credentials.
- **Work flexibility**: Hybrid remote model – HQ in NYC (200 Varick St), with roles in Austin, TX. Remote-friendly with WFH and commuter stipends.
- **Benefits**: Unlimited PTO + paid holidays, comprehensive medical/dental/vision, mental health support, paid parental leave, equity, 401(k), life/disability insurance, laundry reimbursements (dogfood your own product), vendor discounts, training and development programming.
- **Engineering culture**: Deep understanding of the industry, in-person time with distributors during show seasons, and a focus on building modern software for a traditionally underserved market.
- **Reviews**: 4.8/5 on LinkedIn (19 reviews) – Work-Life 4.7, Compensation 4.8, Culture 5.0, Career 4.9.

## Sources
1. [LinkedIn Company Page](https://linkedin.com/company/trycents)
2. [4dayweek.io – Cents Profile](https://4dayweek.io/company/cents)
3. [Cents Careers Page (Lever)](https://jobs.lever.co/cents)
4. [trycents.com Careers](https://www.trycents.com/careers)
5. [joincents.com Careers](https://www.joincents.com/careers)

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