---
title: 'Customer Success Manager at Chartbeat, Inc.'
canonical: 'https://feeny.ai/job/customer-success-manager-chartbeat-inc-united-kingdom-604rn7hkvh5e'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Success Manager at Chartbeat, Inc.

- **Company:** Chartbeat, Inc.
- **Location:** United Kingdom
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/chartbeatinc/jobs/5230896007

## Job description

Chartbeat Inc. is the parent company of Chartbeat, Tubular Labs, FatTail, and Lineup Systems. Together, we’re shaping the future of media strategy and revenue. Trusted by the world's top media brands, Chartbeat, Inc. combines analytics that power smarter audience strategies with revenue solutions that simplify ad operations and accelerate monetization.

Our mission is to help customers grow valuable media brands with their content. Join our diverse group of focused, hardworking professionals who are passionate about doing work that’s challenging and fun — and who strive to maintain a healthy work/life balance.

## About the Role

The Customer Success Organization is looking for an exceptional individual who is ready to impress our rapidly growing worldwide customer list, with outstanding support and attention. This individual will anticipate their customers’ needs, questions, and pain-points before they happen, then arm them with the information and insights to achieve their goals. It is an exciting time to join Chartbeat, as we bring together the teams and customers of both Chartbeat and Tubular Labs - and the Enterprise Customer Success Manager will have the opportunity to deliver exceptional net growth of their book of business, with a high focus on cross-sell and upsell.

The Customer Success Manager will report into the Manager, Customer Success and is responsible for managing, developing, and growing existing Enterprise relationships in their region and assigned book of business. The Customer Success Manager will use systematic account management and forecasting to oversee a large base of customers to ensure timely account renewals, identify possible churns, provide product optimization, and ultimately own the net growth of their portfolio through strategic customer advocacy.

## Responsibilities

- Cultivate successful relationships with key stakeholders within customer organizations to ensure optimal engagement within the product and support
- Understand the technical needs of each customer and collaborate with internal teams and external stakeholders to ensure the optimal delivery of Chartbeat and Tubular Labs solutions
- Uncover each customer’s enterprise-level business goals and articulate how Chartbeat’s product suite is aligned to help exceed those KPIs
- Identify opportunities for increased product optimization
- Collaborate with internal teams to customize product offerings to suit individual customer needs as well as to build out and maintain custom account plans
- Anticipate and negotiate annual renewals while continuously working with customers to assess upsell potential to optimize customer output and engagement
- Deeply understand the competitive landscape and demonstrate proficiency in presenting Chartbeat and Tubular Labs as the optimal long-term solution
- Proactively flag at-risk accounts and work closely with the Manager, Customer Success, Global Vice President of Customer Success and other internal stakeholders to retain accounts whenever possible
- Identify critical opportunities for increased product optimization and engage in a consultative manner with key customer stakeholders to ensure customers get full value from their relationship with Chartbeat and our products
- Demonstrate sincere curiosity to uncover and understand customer business challenges and a passion to exceed customer expectations via proactive engagement and trainings
- Travel as needed to represent Chartbeat at customer meetings and conferences worldwide

## Qualifications

- Bachelor’s degree and/or equivalent experience
- 3-5 years of B2B relationship management experience
- Experience working with and/or for media organizations a major plus
- Demonstrated experience with consultative relationship building, objection-handling and customer-oriented demo skills, preferably in support of SAAS, cloud, media, marketing or web-analytics platforms
- Recognized by key customers/stakeholders as a digital media and analytics expert who can leverage that knowledge into practical customer solutions
- Ability to work independently and to effectively handle numerous and often simultaneous priorities with stakeholders across all functions of our customer organizations
- Proven results consistently growing a portfolio of enterprise customer relationships
- Strong sense of urgency and resiliency
- Excellent written, persuasive speaking, demoing and contract negotiation skills
- Demonstrated knowledge of CRM (Salesforce) activity, opportunity and pipeline management preferred
- Familiarity with web/media publishing technologies and debugging tools is a major plus
- Experience working with customers in their region
- Demonstrated evidence of multinational experience; multilingual skills preferred including but not limited to Spanish, French, Japanese and German is a plus.

## Benefits

- We are pleased to offer company sponsored private insurance through BUPA and Vitality.
- Chartbeat provides a Standard Life pension to its UK-based employees to help employees save for retirement.
- 18 weeks of leave to birthing parents and 12 weeks of leave for non-birthing parents. Statutory Maternity Pay (SMP) is paid for up to 39 weeks.
- Phone and internet stipend
- Wellness, learning, and coworking reimbursements
- Flexible work hours
- 25 days of PTO
- In addition to standard UK bank holidays, Chartbeat also provides a winter break from Christmas Eve through New Year’s Day.
- Annual In-Person Event
- The compensation range for this position is £56,320.00 - 84,480.00 GBP per annum in the UK. We are open to other locations in EMEA - pay will be based on the local market

Diversity, Equity, and Inclusion Statement

At Chartbeat we strive to create and continually grow as a company where all employees are able to be their authentic selves.  We are committed to recruiting, hiring, and retaining employees from different backgrounds, viewpoints, and experiences. Our strength is our diversity and we are dedicated to continuously reflect upon, and evolve our efforts to maintain  a diverse, equitable and inclusive ecosystem.

## Equal Opportunity Employment Statement

Chartbeat is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

Chartbeat's CCPA disclosure notice can be found [here](https://tubularlabs.box.com/s/loe28sx44k673av280dxe0q4cjc2l6dv).

## About Chartbeat, Inc.

## Company Overview
- **One-liner**: Chartbeat provides a content intelligence platform that helps digital publishers understand audience engagement and optimize content and ad revenue in real time.
- **Entity Type**: Private (acquired by Cuadrilla Capital in 2022)
- **Headquarters**: Austin, Texas, United States (also operates an office in New York, NY)
- **Founded**: 2009 (spun out from Betaworks in 2010)
- **Founders**: Not specified; originally created at Betaworks

## Core Business
- **Primary industry**: Content intelligence / real-time analytics for digital publishers
- **Target customers**: B2B – media companies, news organizations, publishers (over 5,000 brands across 70+ countries)
- **Mission**: “To help content creators around the world better connect with their audiences.” [chartbeat.com](https://chartbeat.com/company/about/)

## Products & Services
- **Chartbeat Content Intelligence Platform**: Real-time and historical editorial analytics dashboards covering desktop, social, and mobile. Includes headline A/B testing, in-page optimization tools, and robust reporting. Measures every second of engagement across millions of pages. [chartbeat.com](https://chartbeat.com/)
- **Chartbeat + FatTail / Lineup / Tubular Integration**: An AI-powered platform that connects editorial insights directly with ad operations, matching the right inventory to the highest-performing content at the moment it matters most. This unified solution helps turn audience insights into ad revenue. [chartbeat.com](https://chartbeat.com/company/about/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (privately held)
- **Key Metric**: Annual revenue of **$18.5M** (LinkedIn estimate); **$39.1M** total funding raised across 7 rounds. [linkedin.com](https://www.linkedin.com/company/chartbeat)
- **Notable Investors/Partners**: Index Ventures, North Atlantic Capital, DFJ Element, Cuadrilla Capital (acquirer). Acquired Tubular Labs and Lineup Systems in March 2023.
- **Growth Signals**:
  - **105 employees** with **+22% year-over-year headcount growth** (+24 people).
  - Processes **50 billion pageviews per month**, **41 million articles tracked per year**, and handles **300,000 requests per second**.
  - Active in **9 countries** (United States, United Kingdom, Ukraine, Singapore, France, Germany, Canada, Spain, Philippines).

## Competitive Advantages
- **Scale and data moat**: The platform tracks engagement on every page of major websites in over 60 countries, giving customers an unrivaled real-time view of audience behavior.
- **Deep publisher focus**: Purpose-built for media companies, not a generic analytics tool – provides actionable editorial and ad revenue insights in one system.
- **Ad‑revenue integration**: The only platform that connects real-time editorial intelligence directly to ad operations, leveraging the combined capabilities of FatTail, Lineup, and Tubular.

## Strategic Focus
- **AI-powered unification**: Continued investment in an AI-driven platform that bridges content insights and ad revenue, helping publishers monetize attention more effectively.
- **Global expansion**: Operating in 9 countries and serving thousands of brands, with ongoing efforts to grow reach and revenue for content creators.

## Why Work Here
- **Culture**: Values include “learn from each other,” “find the fun,” “give and get feedback,” “keep your word,” and “piece it together.” Emphasis on diversity, curiosity, and collaboration.
- **Work / Life blend**: Flexible hours, unlimited paid time off, expansive parental leave, and remote/hybrid flexibility (e.g., many engineering roles are posted as remote). [chartbeat.com](https://chartbeat.com/company/careers/)
- **Benefits**: 401(k) with match, comprehensive health/vision/dental, pre-tax transit cards, $50/month wellness stipend, $250/year learning and development budget, discounted gym memberships, company-wide outings, hackweeks, and employee-led classes.
- **Engineering culture**: State-of-the-art technology stack; roles such as Staff Engineer – Data Engineering are open remotely; internship programs for Data Engineering and QA Engineering.

## Sources
1. [chartbeat.com](https://chartbeat.com/company/about/) – About Chartbeat
2. [chartbeat.com](https://chartbeat.com/company/careers/) – Careers page
3. [linkedin.com](https://www.linkedin.com/company/chartbeat) – LinkedIn company page
4. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/chartbeatinc) – Greenhouse job board

## Other roles at Chartbeat, Inc.

- [Senior QA Automation Engineer](https://feeny.ai/job/senior-qa-automation-engineer-chartbeat-inc-czechia-bkjwbhpwcq2c) — Czechia
- [Product Marketing Content Strategist](https://feeny.ai/job/product-marketing-content-strategist-chartbeat-inc-united-states-3pt3e1awdmeh) — United States
- [VP Product — OMS](https://feeny.ai/job/vp-product-oms-chartbeat-inc-remote-e52e4pe7zx7d)
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-chartbeat-inc-united-states-m0pk6x405dc6) — United States
- [Sales Director, International](https://feeny.ai/job/sales-director-international-chartbeat-inc-remote-05n32eqj7c1n)
- [Sales Director, North America](https://feeny.ai/job/sales-director-north-america-chartbeat-inc-remote-jj2tbqmgmp97)
- [VP, Sales](https://feeny.ai/job/vp-sales-chartbeat-inc-new-york-7fw61c64167c) — New York, NY
- [Director of Content Marketing](https://feeny.ai/job/director-of-content-marketing-chartbeat-inc-united-states-c741vbbnb5x4) — United States
- [Senior Ingestion Engineer (UA/Remote)](https://feeny.ai/job/senior-ingestion-engineer-ua-remote-chartbeat-inc-remote-rnhj6ex4fxtx)
- [Staff Engineer - Data Engineering](https://feeny.ai/job/staff-engineer-data-engineering-chartbeat-inc-remote-8w57tw2srxex)