---
title: 'Customer Success Manager at Cin7'
canonical: 'https://feeny.ai/job/customer-success-manager-cin7-colombo-bt41f73zk362'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Success Manager at Cin7

- **Company:** Cin7
- **Location:** Colombo, Sri Lanka
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-16
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/cin7/6738d2e5-0c7a-4a73-9f86-52af0ec82fd4

## Job description

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.

Cin7 Sri Lanka is proud of our culture and has been officially recognised with Great Place to Work® Certification™

How you'll make an impact:

As a Customer Success Manager at Cin7, you’ll be the strategic partner helping our customers unlock the full value of our platform. You will guide customers through their lifecycle—from post-Onboarding to expansion—while ensuring they achieve measurable business outcomes. Your primary focus will be on retention and product adoption, working each day to ensure we deliver on our brand promise to make selling products easier. Working closely with Sales, Onboarding, Product, and Support, you will advocate for customer needs, remove barriers, and ensure every customer interaction reflects Cin7’s commitment to world-class service. Your work will directly influence retention, growth, product improvement, and customer loyalty.

What you'll do:

- Build strong, consultative relationships with customers, focusing on strategic value, adoption, and long-term success
- Manage high volume SaaS book of business serving our strategic accounts. Cin7 services SMB and mid-market and you will primarily work with growing and scaling brands.
- Manage a book of business of 450 key accounts, driving retention and product adoption
- Conduct daily customer calls with your book of business, leveraging AI-enabled tools and our tech stack to execute tech-touch, human-touch playbooks at scale.
- Identify recurring customer challenges and help build scalable solutions, playbooks, and resources
- Conduct QBRs, pricing reviews, value proposition pitches, and client escalation calls.
- Value-sell our products throughout the customer lifecycle, reinforcing ROI and client investment into Cin7
- Deliver proactive business reviews and surface opportunities for customers to optimize workflows using Cin7
- Track customer health, identify risks early, and implement mitigation strategies
- Drive customer accountability by setting clear goals and executing tailored success plans
- Collaborate cross-functionally to ensure a seamless experience throughout the customer lifecycle
- Resolve customer questions by connecting them with the right internal experts
- Contribute to the development of Customer Success frameworks, resources, and operating processes as we scale

What you'll bring:

- 5+ years in a customer-facing role, ideally within high-velocity SaaS Customer Success, Account Management, or similar environments
- Experience working with supply chain, manufacturing, commerce, or retail customers.
- Proven skills in client retention, strategic account management, and results-oriented customer relationship development
- Proven ability to manage and grow a diverse customer portfolio, ideally within a fast-paced or high-growth organization
- A proactive, resourceful, and autonomous working style—comfortable owning challenges and driving solutions
- Experience navigating and influencing cross-functional teams to deliver customer outcomes
- Strong communication skills, with the ability to simplify technical concepts for different audiences
- A high level of empathy and customer-centricity, especially in challenging situations
- Data fluency—comfortable analyzing usage patterns, KPIs, and business impact
- Demonstrated expertise leveraging platforms such as Salesforce, ChurnZero, Gong, and emerging AI tools to improve visibility, efficiency, and performance.
- A continuous improvement mindset: curious, adaptable, and eager to learn
- A team-first attitude that contributes to a culture of inclusion, collaboration, and respect
- Bachelor’s degree or equivalent practical experience

Why work for us?

- We are a fast growing business going through a huge amount of growth.
- You’ll have the opportunity to work on products that are used by our global customer-base and at the same time you’ll be growing your career and developing new skills. You’ll also be receiving:
- Work From Anywhere for 30 days in a six month period
- Celebrate your birthday with a paid day off
- A Global Cin7 Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
- Medical Insurance on successful completion of probation
- Recruitment referral bonus
- Work for a Great Place to Work®
- Hybrid Working

Working Hours: This role is designed to support customers across multiple global time zones, with a schedule that includes afternoon and evening hours (Sri Lanka time). Exact working hours will be finalized with the successful candidate based on business needs and team collaboration.

## About Cin7

## Company Overview
- **One-liner**: Cin7 provides a cloud-based Connected Inventory Performance platform that empowers growing businesses to manage less, sell more, and gain complete visibility across their entire inventory ecosystem.
- **Entity Type**: Private (Private Equity backed; last round: 2019 led by Rubicon Technology Partners)
- **Headquarters**: Denver, Colorado, United States
- **Founded**: 2011 (some sources cite 2012)
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Software Development – Cloud-based inventory management software (SaaS)
- **Target customers**: B2B – growing product businesses, mid-tier retailers, wholesalers, and manufacturers
- **Mission or purpose**: “Make selling products as effortless as buying them.”

## Products & Services
- **[Cin7 Platform](https://www.cin7.com)**: A fully integrated, cloud-based inventory management system that streamlines stock management across multiple channels. It connects purchasing, production, inventory, warehouse management, POS, EDI, and 3PL logistics in one central platform. Designed for mid-tier businesses, it delivers enterprise-level capabilities without the high cost of traditional ERP systems.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual Revenue: ~$72.6M (LinkedIn estimate); Total Funding: Private Equity round led by Rubicon Technology Partners (2019, amount not disclosed)
- **Notable Investors/Partners**: Rubicon Technology Partners (lead investor); partners include third-party logistics, forecasting, and EDI providers
- **Growth Signals**: Over 8,500 customers, 125+ million orders processed per year; global workforce across 11–15 countries (236 employees per LinkedIn, 276 per BuiltIn); offices in Denver, Auckland, New Zealand, India, Sri Lanka, UK, and Australia; actively hiring for senior roles in marketing, sales, engineering, and support

## Competitive Advantages
- **All-in-one integration**: Unifies inventory, sales channels, and fulfillment on a single platform, reducing the need for multiple disjointed systems
- **Mid-tier focus**: Provides enterprise-grade inventory capabilities at a price point accessible to growing businesses
- **Global reach**: Supports multi-country operations with built-in integrations for EDI, 3PL, and accounting
- **Scalability**: Designed to handle complex manufacturing, retail, and wholesale workflows across a hybrid workforce

## Strategic Focus
- **AI-powered innovation**: CEO Sheldon Cummings emphasizes advancing AI-driven features across the platform to give customers a competitive advantage
- **Global expansion**: Continuing to scale operations and customer base through a hybrid, distributed workforce
- **Customer-centric development**: Deeply understanding customer challenges to build tools that fundamentally change how businesses operate

## Why Work Here
- **Culture**: Values include challenging yourself daily, innovation, and collaboration. Employees describe the culture as supportive, diverse, and growth-oriented.
- **Work flexibility**: 100% hybrid – flexible working locations with offices in six countries (Denver, Auckland, Colombo, London, Pune, and more)
- **Perks & benefits**: Performance bonuses, family medical leave, quarterly engagement surveys, job training and talent development, comprehensive healthcare benefits
- **Engineering environment**: Product + Tech team of ~190 employees (out of 276 total); emphasis on automation, AI, and building intelligent solutions

## Sources
1. [Cin7 Careers](https://www.cin7.com/careers/)
2. [Cin7 About Us](https://www.cin7.com/about-us/)
3. [LinkedIn Company Page](https://www.linkedin.com/company/cin7)
4. [Built In Company Profile](https://builtin.com/company/cin7)
5. [Lever Job Listings](https://jobs.lever.co/cin7)

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