---
title: 'Customer Success Manager at Circadia Health'
canonical: 'https://feeny.ai/job/customer-success-manager-circadia-health-new-york-rpfa1dmtqppd'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Success Manager at Circadia Health

- **Company:** Circadia Health
- **Location:** New York, NY
- **Compensation:** $120k–$180k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-02-03
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/circadiahealth/2192a120-1371-486d-8e6d-a43b64860525

## Job description

## About Circadia Health

Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines: Contactless sensing that monitors respiration and motion with medical-grade accuracy Native predictive models that detect 85% of preventable adverse events several days in advance Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.

## About the Role

We're looking for a Senior Customer Success Manager who thinks strategically and builds lasting partnerships.

This is not a traditional account management role. You'll embed yourself in the operations of our most complex healthcare partners, diagnose workflow challenges, design adoption strategies, and drive measurable outcomes—all while building trusted relationships with executive leadership that make Circadia indispensable.

If you've spent your career partnering with healthcare organizations, navigating complex institutional environments, and translating data into executive-level insights, this role was built for you.

## What You'll Do

Strategic Partnership Management

Act as a trusted advisor to key leadership teams across multisite healthcare clients. Understand each partner's strategic objectives deeply enough to align Circadia's capabilities to their long-term goals—not just their immediate needs.

Implementation & Workflow Design

Lead seamless onboarding and implementation engagements, adapting our technology to each client's operational realities. Apply a consultative lens to identify friction points and design solutions that stick.

Executive Level Engagement

Navigate confidently at the clinical and executive levels. Build trust quickly with CMOs, CNOs, and operations leaders—and maintain those relationships through insight, not just service.

Data-Driven Advisory

Leverage Circadia's predictive analytics to surface insights that matter to your partners. Turn monitoring data into a compelling story about patient outcomes, operational efficiency, and ROI.

Renewal & Expansion Strategy

Own the full post-sales lifecycle. Develop success strategies that drive adoption, reduce churn risk, and create organic expansion opportunities—contributing directly to forecasting and pipeline reviews.

Voice of the Partner

Bring field intelligence back to the product team. Your frontline perspective shapes the roadmap and ensures Circadia continues to solve real problems for real organizations.

Must-Have Qualifications

- 4+ years of experience in management consulting, strategic account management, or client advisory. Ideally in healthcare, med-tech, or health IT.
- Proven ability to manage complex, multi-site institutional clients or long-cycle B2B engagements.
- Executive presence: you communicate with clarity and credibility at every level of an organization.
- Consultative instincts: you diagnose before you prescribe, and you back recommendations with data.
- Comfortable owning ambiguous, high-stakes engagements and driving them to measurable outcomes.
- Willingness to travel approximately 50% within your region.
- Passion for Circadia's mission to transform patient care through intelligent monitoring and automation.

## Why This Role, Why Now

- You'll have the autonomy of a trusted strategic partner.
- You'll own real relationships, see real outcomes, and be part of a mission-driven team that's scaling fast.

At Circadia, you’ll be part of a mission-driven team that’s reshaping healthcare delivery. We combine advanced technology with clinical insight to prevent avoidable harm, improve staffing efficiency, and help clinicians focus on what matters most, caring for patients. Join us in building the future of proactive care.

Circadia Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by law.

## About Circadia Health

## Company Overview
- **One-liner**: Circadia Health provides the world’s first FDA-cleared contactless patient monitoring platform that uses radar and AI to detect early signs of clinical deterioration in senior care settings.
- **Entity Type**: Private (total funding $100.4M, multiple rounds including seed, convertible notes, and product crowdfunding)
- **Headquarters**: Los Angeles, California, United States
- **Founded**: 2016
- **Founders**: Michal Maslik (CTO & Co-Founder); other co-founders not publicly named in available sources

## Core Business
- **Primary industry**: Medical Equipment Manufacturing / Healthcare Technology
- **Target customers**: B2B – skilled nursing facilities (SNFs), senior living communities, home health agencies, and healthcare providers serving elderly populations
- **Mission statement**: “Reduce rehospitalizations by helping providers see changes in their patient’s health before they worsen and disrupt treatment.” [circadia.health/about](https://circadia.health/about)

## Products & Services
- **C200 Device**: FDA-cleared contactless monitoring device that uses radar and proprietary algorithms to detect heart rate, respiratory rate, bed exits, and motion. Includes two-way audio for patient communication. [circadiahealth.com](https://circadiahealth.com/)
- **Clinical Intelligence Platform**: Cloud-based software providing predictive analytics, real-time alerts, and daily risk reports powered by AI and machine learning. Integrates with electronic health records.
- **Virtual Nurse Monitoring Service**: A team of virtual nurses reviews device data and patient records 24/7/365 to deliver personalized, predictive risk alerts, enabling early intervention.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total funding of $100.4M (latest reported convertible note of $100M in 2017, plus seed and earlier rounds) [linkedin.com](https://www.linkedin.com/company/circadia)
- **Notable Investors**: Village Global (led seed round, backed by Bill Gates, Jeff Bezos, Mark Zuckerberg) [apply.workable.com](https://apply.workable.com/circadia-health/)
- **Growth Signals**:
  - 30K+ patients monitored per day [circadiahealth.com](https://circadiahealth.com/)
  - 30% reduction in rehospitalizations reported
  - 78 employees (+35.6% YoY), with presence in 6 countries [linkedin.com](https://www.linkedin.com/company/circadia)
  - Active hiring: 10 open positions, job postings up 400% YoY
  - $316K yearly ROI per 100-bed SNF claimed

## Competitive Advantages
- **First-mover with FDA clearance**: Only contactless monitoring system cleared by the FDA for heart rate, respiratory rate, and motion without any body-worn sensors.
- **Proprietary radar + AI**: Hardware, algorithms, and software all built in-house, creating a vertically integrated solution.
- **Predictive, not reactive**: Platform detects changes hours to days before clinical events (e.g., CHF, COPD exacerbation, sepsis, falls).
- **Covered by Medicare**: Reimbursable in skilled nursing facilities, lowering adoption barriers.

## Strategic Focus
- **Proactive senior care**: Continue reducing hospital readmissions and fall risks through early detection.
- **Clinical evidence generation**: Hiring a Senior Scientist for Real-World Evidence and Outcomes to publish rigorous studies proving impact.
- **Scaling clinical services**: Expanding virtual nurse monitoring and telehealth NP roles to support providers.
- **Global expansion**: Already operating in the UK, Pakistan, Germany, and Qatar.

## Why Work Here
- **Culture**: Mission-driven team of engineers, scientists, and physicians focused on transforming senior care. Emphasis on diversity and inclusion. [circadia.health/about](https://circadia.health/about)
- **Work model**: Hybrid – 2-3 days per week in the El Segundo, CA office for most roles.
- **Compensation**: Transparent salary ranges (e.g., Nurse Practitioner $120K–$160K, Senior Scientist $165K–$205K) [linkedin.com](https://www.linkedin.com/company/circadia)
- **Engineering culture**: In-house development of hardware, AI, and software; opportunities to work on cutting-edge radar and machine learning technology.
- **Growth**: Rapidly scaling team (+35.6% YoY) with roles across engineering, clinical, customer success, and data.

## Sources
1. [circadiahealth.com](https://circadiahealth.com/)
2. [circadia.health/about](https://circadia.health/about)
3. [linkedin.com/company/circadia](https://www.linkedin.com/company/circadia)
4. [apply.workable.com/circadia-health](https://apply.workable.com/circadia-health/)
5. [jobs.lever.co/circadiahealth](https://jobs.lever.co/circadiahealth)

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