---
title: 'Customer Success Manager, Civil Government at Planet'
canonical: 'https://feeny.ai/job/customer-success-manager-civil-government-planet-united-arab-emirates-w5945fcj3qnj'
type: 'job'
last_seen: '2026-09-14'
---

# Customer Success Manager, Civil Government at Planet

- **Company:** Planet
- **Location:** United Arab Emirates
- **Work type:** remote
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-14
- **Apply:** https://job-boards.greenhouse.io/planetlabs/jobs/8143135

## Job description

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

As a Customer Success Manager, Civil Government, you will be responsible for managing and expanding relationships with a diverse range of public sector entities across Europe, the Middle East, and Africa. This includes national/central governments, regional authorities, local municipalities, and key supranational organizations (e.g., Space agencies, Union bodies, and UN programmes).

You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their workflows for critical applications such as environmental monitoring, emergency response, land management, maritime surveillance, and sustainable development.

The ideal candidate will have experience working with government entities, have a solid ability to navigate highly complex and varied government structures and decision-making processes, procurement cycles, and the ability to integrate relationships across different countries and cultures. The ability to identify and build connections between ministries, directorates, and stakeholders will be key to driving adoption and impact across government initiatives.

This is a full-time, remote position based in the United Arab Emirates. If located near an office, you are expected to work from that office 3 days per week.

Impact You’ll Own:

- Take full accountability for gross and net retention metrics across your book of business, ensuring long-term customer health and growth.
- Partner closely with Account Executives to build unified strategies by bringing actionable account insights and forward-looking recommendations to internal syncs.
- Map out long-term account trajectories proactively to identify capacity gaps, risks, and expansion opportunities early.
- Co-create success plans and QBRs that enable customers to clearly measure and present the business impact and ROI of Planet solutions.
- Build strong relationships across complex stakeholder networks, equipping internal champions with the data they need to advocate for the partnership.
- Lead cross-functional internal teams through critical account milestones to ensure alignment and clear execution.
- Navigate high-stakes customer situations with composure and sound judgment, prioritizing effectively under pressure.

What You Bring:

- 4+ years of experience in Customer Success, account management or a similar customer facing role, ideally supporting government organizations as a customer.
- Bachelor's degree in a relevant field.
- Fluency in Arabic and English.
- Good working knowledge of remote sensing, GIS, or geospatial imagery products, with the ability to bridge technical workflows with commercial value.
- Experience working closely with sales organizations and a firm grasp of commercial business models. Able to act as a true consultative partner who can navigate trade-offs and ensure customer requests align with strategic and financial goals.
- Ability to accurately interpret stakeholder needs, pick up on unstated priorities, and adjust tone and depth of communication based on the audience (e.g., technical leads vs. executives).
- Excellent verbal and written communication skills in English and Arabic, with a professional presence that earns trust.
- Willingness to travel to connect with customers and internal teams.

What Makes You Stand Out:

- Proficiency in using Customer Relationship Management (CRM) and Customer Success (CS) tools (e.g., Salesforce, Gainsight, Zendesk) to manage workflows and report on team metrics.
- Ability to translate customer data into actionable insights.
- Experience leading organizational change management efforts
- Working proficiency in French or Russian
- Experience with Public Procurement and Tender Processes

Application Deadline:

November 20, 2026 at 11:59p PT

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

- Paid time off including vacation, holidays and company-wide days off
- Employee Wellness Program
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement and access to LinkedIn Learning
- Equity
- Volunteering Paid Time Off

This role is eligible for commission.

## #LI-REMOTE

San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Why we care so much about Belonging. We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work.  If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply!  At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description.  We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts.  We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.

EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. [Know Your Rights.](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the [Planet Data Privacy Notice for California Staff Members and Applicants](https://www.planet.com/privacy/#california), and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the [Candidate Privacy Notice GDPR Planet Labs Europe](https://www.planet.com/privacy/), and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We currently use [Metaview](https://www.metaview.ai/) to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a "Planet AI Notetaker" for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy.

Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.

## About Planet

## Company Overview
- **One-liner**: Planet provides daily satellite imagery and Earth observation data to make global change visible, accessible, and actionable.
- **Entity Type**: Public Benefit Corporation (Public – NYSE: PL)
- **Headquarters**: San Francisco, California, USA (with additional offices in Haarlem, Netherlands; Washington D.C.; Berlin, Germany; London, UK)
- **Founded**: 2009
- **Founders**: Will Marshall (CEO) and Robbie Schingler (Chief Strategy Officer)

## Core Business
- **Primary industry**: Earth observation, satellite imagery, geospatial data analytics
- **Target customers**: B2B, government agencies (defense, intelligence, civil), research institutions, agriculture, energy, and commercial enterprises
- **Mission**: “To image all of Earth’s landmass every day, and make global change visible, accessible and actionable.”

## Products & Services
- **Planet Monitoring**: Near-daily, global satellite imagery delivered via APIs and cloud platforms for continuous change detection.
- **Planet Tasking**: High-resolution imagery on demand for specific areas of interest.
- **Planet Hyperspectral**: Spectral data for advanced material identification and environmental monitoring.
- **Planetary Variables**: Derived data products (e.g., vegetation indices, water quality) ready for analysis.
- **Planet SuperRes**: AI-enhanced imagery that produces sharper, natural-looking satellite photos.
- **Owl™ (Next-Generation Monitoring)**: AI-powered satellite constellation redefining Earth observation capabilities.
- **Planet Insights Platform**: Web-based geospatial platform integrating data, analytics, and workflow tools.

## Market Standing
- **Valuation/Market Cap**: Not publicly available from provided sources
- **Key Metric**: Operates 200+ satellites in orbit, collecting over 350 million sq km of imagery daily; has built and deployed 450 satellites to date.
- **Notable Investors/Partners**: Not detailed in provided sources, but the company serves “the world’s leading innovators” across governments, businesses, and research institutions.
- **Growth Signals**: 85 active job openings on Greenhouse (as of search date), including roles in Customer Success, Sales, Product Management (e.g., Tanager), and Engineering; expanding global office presence (Berlin, Haarlem, London, Arlington, APAC); new product launches (Owl, Tanager hyperspectral satellite).

## Competitive Advantages
- **High-frequency, global coverage**: Daily revisit of any land location – unmatched temporal resolution in the commercial satellite industry.
- **Analysis-ready data**: Clean, consistent, harmonized data that reduces preprocessing overhead for customers.
- **Seamless integration**: Modern APIs and cloud-native architectures enable easy embedding into customer workflows.
- **AI and machine learning capabilities**: SuperRes, vessel detection, methane emission detection, and generative AI features differentiate from traditional imagery providers.

## Strategic Focus
- **AI-powered Earth intelligence**: Leveraging generative AI and advanced analytics to deliver sharper, more actionable insights.
- **Next-generation satellite constellations**: Developing hyperspectral (Tanager) and AI-driven monitoring (Owl) to expand data dimensionality.
- **Methane detection**: Providing timely, accurate methane emission detections to support climate action.
- **Expanding customer verticals**: Targeting defense, intelligence, agriculture, energy, and civil government sectors globally.

## Why Work Here
- **Culture**: Values include openness, doing good, dreaming big, collaboration, and making an impact. Described as “a community dedicated to solving tough problems and being a voice for our planet.”
- **Remote/Hybrid**: Many roles are remote-friendly (e.g., “United States, Remote” for Product Manager, Tanager; “India, Remote” for Customer Success). Offices in multiple global hubs.
- **Benefits**: Comprehensive health plan, wellness program (including massages), flexible time off, parental leave, commuter benefits, learning and tuition reimbursement, volunteering benefits, offsites and happy hours.
- **Engineering culture**: Teams of rocket scientists, software engineers, creatives, and researchers working on hard problems (satellite design, big data, AI). Emphasis on learning, teaching, and dialogue.

## Sources
1. [planet.com](https://www.planet.com/company/) – Company overview, mission, leadership, products
2. [planet.com/careers](https://www.planet.com/company/careers/) – Careers page, values, benefits
3. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/planetlabs) – Active job listings (85 openings)
4. [planet.com](https://www.planet.com/?hl=en-US) – Product highlights (Owl, SuperRes, AI)
5. [linkedin.com](https://www.linkedin.com/company/planet-labs) – LinkedIn company page (confirms HQ, industry)

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