--- title: 'Customer Success Manager at Clarasight' canonical: 'https://feeny.ai/job/customer-success-manager-clarasight-remote-n8qkge9mzms3' type: 'job' last_seen: '2026-09-10' --- # Customer Success Manager at Clarasight - **Company:** Clarasight - **Location:** Remote - **Compensation:** $125k–$160k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-07-14 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.ashbyhq.com/clarasight/49c7398f-b737-40a9-bc8d-7596630817b6 ## Job description ## About Us Join us in building the leading AI-Powered Mission Control for Corporate Travel. Some of the world's most recognizable companies, representing over $5T in market value, rely on Clarasight's software to reduce risks, save costs, protect revenues, and manage emissions aligned with business objectives and sustainability goals. ## About You You are passionate about corporate travel, sustainability, and how modern software, especially AI-enabled systems, can drive real-world change. You thrive in ambiguous, high-impact environments where customer problems are not fully defined,complex and speed matters. You are equally comfortable managing executive relationships, advising on strategy, and rolling up your sleeves to build, test, and refine AI-enabled workflows directly with customers. ## About the Role - The Customer Success Manager is the general manager of their customer portfolio. The CSM ensures customers adopt AI-enabled Clarasight workflows, realize measurable business value, and can clearly articulate value at the executive level. - This is a high-judgment role focused on enterprise customers with complex organizational structures and multiple stakeholder layers. You will manage a portfolio of customer accounts, acting as a trusted partner to leaders across finance, travel, IT, sustainability, and operations. - The role owns commercial outcomes, including renewals and expansions. ## Key Responsibilities - Own ongoing customer success for a portfolio of enterprise accounts, from post-implementation through long-term value realization. - Drive sustained adoption and usage across complex, multi-stakeholder organizations. - Ensure customers achieve intended outcomes across cost management, emissions reduction, and operational efficiency. - Act as a trusted advisor to senior leaders across finance, travel, sustainability, procurement, and operations. - Communicate realized value clearly through executive-ready narratives, metrics, and insights. - Partner closely with Solution Architects, Forward-Deployed Engineers, Product, Data, and Sales to ensure continuity, alignment, and impact. - Build credibility from day-to-day operators through executive sponsors. - Drive alignment, momentum, and outcomes without formal authority. - Establish strong operating rhythms (e.g. planning cycles, executive updates) that position Clarasight as a strategic partner who our customers want to grow with. You'll Be a Great Fit If You… - Are a senior, customer-facing professional with 8+ years experience in a high touch enterprise customer success or account management role. - Comfortable operating at executive level, with presence and judgment comparable to a strategy consulting engagement lead. - Equally comfortable getting hands-on with data, analysis, and delivery when needed. - Technically fluent, using analytics tools to answer complex business questions. - AI-obsessed, with a bias toward automation, experimentation, and leverage. - Experienced navigating complex enterprise organizations with multiple stakeholders and decision layers. - Thrives in early-stage startup environments, where ambiguity is high, resources are constrained, and ownership matters. Nice to Haves - Experience working alongside AI systems and applying human judgment to automated outputs. Diverse Perspectives We know that innovation thrives on teams where diverse points of view come together to solve hard problems in ways that are just now possible. As such, we explicitly seek people that bring diverse life experiences, diverse educational backgrounds, diverse cultures, and diverse work experiences. Please be prepared to share with us how your perspective will bring something unique and valuable to our team. ## About Clarasight ## Company Overview - **One-liner**: Clarasight is an AI-native operating system that unifies enterprise travel and expense data, policies, and vendors into a single platform for visibility, control, and automation. - **Entity Type**: Private (Privately Held) - **Headquarters**: New York, New York, United States - **Founded**: 2021 - **Founders**: Adam Braun (CEO & Co-Founder) and Phil (Co-Founder, last name not publicly disclosed) ## Core Business - Primary industry/industries: Corporate travel and expense management, data analytics, sustainability - Target customers: Large enterprises with complex, global travel programs (B2B) - Mission or purpose statement: To make corporate travel more efficient, cost-effective, and sustainable by eliminating manual processes and fragmented systems. ## Products & Services - **[Clarasight Platform]**: An AI-driven software platform that connects to existing travel, expense, HR, and business systems. It provides forecasting, policy enforcement, approval workflows, supplier management, emissions tracking, and real-time insights. (SaaS) ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Annual Revenue of $3.0M (estimated, based on available data); over $4B in T&E spend managed on the platform by customers - **Notable Investors/Partners**: Not publicly listed (likely early-stage, venture-backed) - **Growth Signals**: 64.7% YoY headcount growth (27 employees); expanding across four global hubs (Boston, London, NYC, Lisbon); trusted by leading enterprises managing complex global travel programs ## Competitive Advantages - **AI-native, not replacement**: Works with existing travel and expense stacks, unifying data without requiring a rip-and-replace. - **Unified data model**: One platform for spend, policy, vendors, emissions, and approvals. - **Security & compliance**: ISO 27001, ISO 27701, SOC 2, GDPR certified; end-to-end encryption; full audit logging. - **Proven impact**: Customers report 99% faster insights, 25% reduction in travel spend, and recovery of 90% of manual work time. ## Strategic Focus - Deepening automation across approvals, policy enforcement, and supplier negotiations. - Expanding sustainability capabilities to help enterprises cut emissions and meet net-zero goals. - Growing the customer base by replacing manual spreadsheets and disconnected tools with an integrated decision-making platform. ## Why Work Here - **Culture**: Emphasis on ownership (equity for all full-time employees), health, and growth. - **Benefits**: Industry-leading medical/dental/vision (100% of individual premiums covered); unlimited PTO with mandatory minimums; 401k; annual education and sustainability budgets. - **Work model**: Hybrid/office presence across four global hubs – Boston, London, NYC, and Lisbon. - **Engineering values**: Solving complex data integration problems; building for human-led decision-making with AI support; cross-functional teams (engineers, data scientists, analysts). ## Sources 1. [Clarasight Website](https://www.clarasight.com/) 2. [Clarasight Careers Page](https://jobs.ashbyhq.com/clarasight) 3. [Clarasight LinkedIn Profile](https://www.linkedin.com/company/clarasight-cpa) 4. [Built In Clarasight Profile](https://builtin.com/company/clarasight) ## Other roles at Clarasight - [Data Product Manager](https://feeny.ai/job/data-product-manager-clarasight-remote-gbgy1xkvyqe0) - [Founding Product Builder](https://feeny.ai/job/founding-product-builder-clarasight-us-east-coast-3y2m2knsa5mm) — US East Coast - [Founding Product Designer](https://feeny.ai/job/founding-product-designer-clarasight-us-east-coast-qmaepxbh1zw7) — US East Coast - [Founding Sales Development Representative](https://feeny.ai/job/founding-sales-development-representative-clarasight-us-east-coast-836dyyj4mnpx) — US East Coast - [Founding Revenue Operations Lead](https://feeny.ai/job/founding-revenue-operations-lead-clarasight-remote-yk3tn1t6gevc) - [Founding Sales Engineer](https://feeny.ai/job/founding-sales-engineer-clarasight-remote-tckx3hherejw) - [Solutions Architect](https://feeny.ai/job/solutions-architect-clarasight-remote-as8vwfettjys) - [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-clarasight-remote-sqkta9w2p9qw) - [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-clarasight-remote-s09pz5nk3at4) - [Founding Infrastructure Engineer](https://feeny.ai/job/founding-infrastructure-engineer-clarasight-remote-68wb2cw3z2t3)