---
title: 'Customer Success Manager at Cleo (India)'
canonical: 'https://feeny.ai/job/customer-success-manager-cleo-india-bengaluru-pwpesk2azmyb'
type: 'job'
last_seen: '2026-10-14'
---

# Customer Success Manager at Cleo (India) 

- **Company:** Cleo (India) 
- **Location:** Bengaluru, India
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-14
- **Apply:** https://job-boards.greenhouse.io/cleoindia/jobs/4734961005

## Job description

The Position

Cleo is looking for a Customer Success Associate that will work directly with existing customers and the CSM team to ensure a smooth onboarding, implementation, and renewal process. This intelligent, empathic, and high energy individual will hold responsibility within the CSM team who serve as the primary customer facing resource for all new and existing customers. Superb ability to interface with Customers, Sales, Services, Support, and Products Team is required.

## What You Will Be Doing

- Uphold Cleo’s Customer Success strategy and processes
- Adopt existing, and develop new, methodologies and best practices
- Own day-to-day interactions between Cleo and a subset of customers through 1:1 and 1:many tech touch communications
- Manage and facilitate cross-sell/upsell opportunities sourced within the broader Customer Experience organization.
- Analyze and report on customer usage data, adoption, and project status
- Oversee customer lifecycle processes/touch points and take clients on an optimal customer journey
- Drive the customer escalation process
- Develop ways for Customer Success to deeply understand our customers’ objectives
- Escalate issues appropriately to Services, Support, Product, etc.
- Keep accurate records, including documented customer service actions and discussions.
- Ensure that 100% of interactions are accurately recorded and follow ups scheduled

## Requirements

- 3-4 years working at an Enterprise Software and/or SaaS Company in a Customer Success, technical account management or a related field
- Strong written and verbal communications ability
- Proven ability to work in an environment with limited processes
- Experience with Open-Source solutions
- Experience working in a company selling applications, middleware, database, data warehouse, data integration technology or big/fast data technologies
- Experience with annual subscription offerings

Cleo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

## About Cleo (India) 

## Company Overview
- **One-liner**: Cleo provides a cloud-based supply chain orchestration platform that connects and integrates business ecosystems through EDI, API, and non-EDI transactions.
- **Entity Type**: Private
- **Headquarters**: Global headquarters not specified in provided sources; major development and support office in Bengaluru, India.
- **Founded**: Year not publicly available from provided sources.
- **Founders**: Not publicly available; current CEO is Mahesh Rajasekharan.

## Core Business
- **Primary industries**: Supply chain orchestration, integration platform as a service (iPaaS), EDI/B2B integration, logistics and fulfillment.
- **Target customers**: B2B, enterprise organizations with complex trading partner ecosystems; also serves mid-market and direct-to-consumer businesses.
- **Mission/purpose**: “Deliver a new era of supply chain intelligence” by enabling end-to-end visibility, automation, and AI-driven insights across the supply chain.

## Products & Services
- **Cleo Integration Cloud**: A unified platform for real-time and batch integrations across API, EDI, and non-EDI use cases. Includes no-code trading partner onboarding, any-to-any data transformation, and pre-built connectors for ERP, TMS, WMS, eCommerce, and marketplaces.
- **Cleo Network**: A pre-connected network of thousands of trading partners, enabling rapid onboarding via API, EDI, or web portal.
- **Managed Services**: Expert-led implementation, support, and consulting services for customers who need assistance with integration projects.
- **Cleo Insights & Dashboards**: Forward-looking intelligence, forecasting, and personalized dashboards for end-to-end visibility into supply chain integrations.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Annual recurring revenue not publicly available; total funding not disclosed. The company reports 4,000+ customers worldwide and a 95% renewal rate.
- **Notable Investors/Partners**: Not listed in provided sources; leadership team includes Mahesh Rajasekharan (CEO), Sameer Katiyar (CFO), John Thielens (CTO), and others.
- **Growth Signals**: Cleo states it has grown “5x in 5 years” and is recognized as a G2 leader in its category. The Bengaluru office (India Development Centre) has 85 employees and is actively hiring for implementation, support, and sales roles.

## Competitive Advantages
- **End-to-end visibility**: Single platform covering planning, sourcing, logistics, and fulfillment.
- **No-code/low-code capabilities**: Self-service transformation engine and pre-built partner profiles reduce manual scripting and accelerate onboarding.
- **AI integration**: Infusing AI into the platform, network, and applications to turn billions of data points into actionable insights.
- **High retention**: 95% renewal rate indicates strong customer satisfaction and stickiness.
- **Network effects**: The Cleo Network provides a pre-connected ecosystem of thousands of trading partners, lowering barriers for new customers.

## Strategic Focus
- **AI-driven supply chain intelligence**: Moving beyond experimentation to practical, profitable AI implementation.
- **Expanding platform capabilities**: Continued investment in connectors, automation, and real-time analytics.
- **Scaling global operations**: Growing the India development centre and hiring across engineering, professional services, and customer success.

## Why Work Here
- **Culture**: Emphasizes strategic influence, innovation, sustainability, and inclusive community. Values include commitment to people, customers, results, and innovation.
- **Remote/hybrid policy**: The Bengaluru office offers remote options (e.g., night shift roles are fully remote). The company has offices in dozens of cities globally.
- **Growth opportunities**: Leadership development programs, executive mentorship, internal mobility, and rotational opportunities.
- **Tech stack**: Modern integration technologies (EDI, API, SQL, XML, AS2, SFTP, REST) and exposure to AI/automation.
- **Perks**: Not detailed in provided sources, but careers page highlights “world-class programs” and a focus on employee recognition and impact.

## Sources
1. [Cleo About Page](https://www.cleo.com/company/about-cleo)
2. [Cleo Homepage](https://www.cleo.com/home)
3. [Cleo India Careers (Greenhouse)](http://job-boards.greenhouse.io/cleoindia)
4. [Cleo Bengaluru Office (The Org)](https://theorg.com/org/cleo-com/offices/bengaluru)
5. [EDI Senior Implementation Engineer Job Posting](https://job-boards.greenhouse.io/cleoindia/jobs/4663138005)

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