---
title: 'Customer Success Manager at Coframe'
canonical: 'https://feeny.ai/job/customer-success-manager-coframe-san-francisco-9et1tpq23tqs'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Success Manager at Coframe

- **Company:** Coframe
- **Location:** San Francisco, CA
- **Compensation:** $150k–$275k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-20
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/coframe/02587c31-8d97-4432-ad60-e2b616888444

## Job description

## ABOUT COFRAME

At Coframe, we are building a future where user and agent interfaces can adapt, evolve, and personalize themselves. We are generating revenue, growing rapidly, and trusted by companies you definitely know.

Coframe is a primarily in-person company based in San Francisco, well-capitalized with backing from Khosla Ventures, Nat Friedman, the founder of Android, and others. Our team is small and talent-dense, consisting of competitive programmers, former founders (including our founder who previously co-founded a unicorn), and AI researchers from top institutions who have created some of the most popular open-source code generation projects.

## ABOUT THE ROLE:

As our Customer Success Manager, you'll be the connective tissue between our customers and the Coframe team, including our Growth Strategists, engineers, and AI systems that are actively building and running experiments on customers' behalf. You'll ensure every customer's program is healthy, high-velocity, and delivering measurable ROI. This role reports directly to the Head of GTM and will be in our San Francisco office five days a week.

YOU'RE A GREAT FIT IF YOU HAVE:

- 3+ years of Customer Success or Account Management experience in B2B SaaS (AI, MarTech, or Growth tools a bonus) with a track record of strong retention and expansion.
- Metrics-Obsessed: You know how to quantify customer value, build ROI narratives, and use data to drive strategic conversations with stakeholders.
- Trusted Advisor: You build deep relationships with customers and are comfortable navigating conversations with VPs of Growth, CMOs, and CPOs.
- Deep Product Knowledge: You take the time to truly understand how Coframe works — how experiments are built, how results are measured, and how to speak credibly about A/B testing, conversion optimization, and AI-driven experimentation. You can run a compelling demo.
- Skilled Negotiator: You're comfortable leading renewal and upsell conversations, handling objections, and closing commercial agreements without flinching.
- The "Builder" Mentality: You aren't looking for a role with rigid processes already in place. You're excited to create systems from scratch and define what great customer success looks like at Coframe.
- Deep Curiosity: You have a genuine passion for AI and are excited to help customers understand how autonomous agents will transform their growth strategies.
- High Agency: You're entrepreneurial, resourceful, and have built something yourself — whether a side project, a startup, or a new function at a previous company.

## WHAT YOU'LL DO:

- Own Customer Outcomes: Be the primary driver of customer success from onboarding through renewal and expansion. You're responsible for ensuring customers realize measurable ROI from Coframe.
- Lead Onboarding: Partner with Growth Strategists and engineers to get customers live fast — coordinating the handoffs, timelines, and approvals that turn a new contract into a running experiment program.
- Be the Liaison: Serve as the day-to-day point of contact between customers and the Coframe team. Make sure experiments are launching, variants are getting approved, results are being communicated, and nothing is falling through the cracks.
- Drive Adoption & Value: Conduct business reviews, run demos to showcase new features and capabilities, and proactively identify opportunities to deepen product adoption and expand testing velocity across customer organizations.
- Be the Customer Champion: Serve as the voice of the customer internally — partnering with Product, Engineering, and Research to translate customer feedback into roadmap priorities.
- Expand Revenue: Identify and close upsell and cross-sell opportunities within your book of business, including expanding customers into new Coframe capabilities like copy optimization, segmentation, and UI code generation. Lead negotiation and renewal conversations with confidence. You'll own net revenue retention targets.
- Build the Playbook: Define and iterate on CSM processes, success metrics, and scalable frameworks — including renewals, contract management, volume upgrades, and overage billing — as we grow from early-stage to Series A and beyond.

## BENEFITS:

- Flexible (Unlimited) Paid Time Off
- Medical, Dental, and Vision benefits for you and your family
- 401k Plan with match
- Daily in-office meals
- Wellness benefit, including gym membership

“You guys are insane.” - OpenAI team

“Coframe makes you feel like you have a team of 100 people.” - Replit team

Coframe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

## About Coframe

## Company Overview
- **One-liner**: Coframe operates an AI platform that autonomously generates, personalizes, and tests website variations—code, copy, and visuals—to continuously optimize conversion rates and growth.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2023
- **Founders**: Not publicly disclosed on company materials or major databases

## Core Business
- **Primary industry**: AI-powered Conversion Rate Optimization (CRO) & Website Personalization
- **Target customers**: B2B; Growth, Marketing, and Product teams at mid-market and enterprise companies
- **Mission or purpose statement**: To create a future where user interfaces can adapt, evolve, and personalize themselves, giving the internet its own sense of life and intelligence [coframe.com](https://www.coframe.com/)

## Products & Services
- **Coframe Platform (AI Growth Agent)**: A managed AI platform that deploys, personalizes, and tracks lift across website copy, visuals, UI layouts, and code. Works autonomously or integrates with existing stacks, allowing teams to approve experiments within hours instead of weeks. Generates variants, runs A/B tests, and provides insights—all without requiring engineering resources [coframe.com](https://www.coframe.com/).

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total Funding of **$9.3M – $9.55M** across two Seed rounds (Seed in Oct 2023, Seed VC-II in Oct 2024) [cbinsights.com](https://www.cbinsights.com/company/coframe)
- **Notable Investors/Partners**: Lead investors include **Nat Friedman** and **Khosla Ventures** (Seed VC-II, Oct 2024). Other backers include a total of 17 investors in that round [linkedin.com](https://www.linkedin.com/company/coframe-ai)
- **Growth Signals**:
    - Acquired HaystacksAI in 2025, appointing CEO **Bo Mohazzabi** as VP of GTM to accelerate the Autonomous Growth Agent [coframe.com](https://www.coframe.com/careers)
    - Headcount grew **59.1% YoY** to approximately 30 employees [linkedin.com](https://www.linkedin.com/company/coframe-ai)
    - LinkedIn followers grew **75.3%** year-over-year to ~4,878 [linkedin.com](https://www.linkedin.com/company/coframe-ai)
    - SOC 2 Type II certified [coframe.com](https://www.coframe.com/)
    - 22 active job postings (monthly growth of +214.3%) [linkedin.com](https://www.linkedin.com/company/coframe-ai)

## Competitive Advantages
- **Velocity of Experimentation**: Replaces a manual weeks-long process of design, build, QA, and deployment with an automated review-and-approve cycle that delivers experiments in hours [coframe.com](https://www.coframe.com/)
- **Full-Stack Automation**: Generates and tests code, copy, and images simultaneously—beyond typical headline-only A/B testing tools
- **Built for Scale**: Includes automatic fallbacks for AI-generated content, guaranteed human approval gates, and enterprise-grade security (SOC 2 Type II)
- **AI-Native Approach**: Described as an "Autonomous Growth Agent" designed for an era of agentic transformation, differentiating from traditional SaaS CRO tools and CRO agencies

## Strategic Focus
- **Agentic Growth**: Transitioning from a platform that requires human-set experiments to an autonomous agent that continuously learns and optimizes 24/7 without ongoing manual input
- **Platform Integration**: Deepening integrations via the HaystacksAI acquisition to slot seamlessly into existing marketing and engineering stacks
- **GTM Acceleration**: Scaling the go-to-market organization (hiring Account Executives, Growth Strategists, Customer Success) under new VP of GTM Bo Mohazzabi
- **Multimodal AI**: Training models that understand both user behavior and business goals to enable self-improving interfaces

## Why Work Here
- **Small, Talent-Dense Team**: Currently ~30 people, described as a "small, talent-dense team solving fundamental problems in AI and product" [coframe.com](https://www.coframe.com/careers)
- **High-Impact Engineering**: Opportunities to "push the limits of what generative AI can achieve" in a field with very few comparable products
- **Rapid Growth Trajectory**: Doubling headcount year-over-year, backed by top-tier investors (Khosla Ventures, Nat Friedman), with acquisition activity signaling aggressive expansion
- **Core Values**: Emphasis on **Growth**, **Velocity**, and **Push the Limits of AI** [coframe.com](https://www.coframe.com/careers)
- **Work Arrangement**: Roles listed as "Bay Area (United States)" and "Remote (PT timezone)" – hybrid likely for local roles [jobs.ashbyhq.com](https://jobs.ashbyhq.com/coframe)
- **Culture**: "We envision a future where user interfaces can adapt, evolve, and personalize themselves" – mission-driven, forward-looking product culture for those excited about AI agents
- **Notable Perks**: SOC 2 Type II certified implies strong security posture; remote flexibility for specific roles

## Sources
1. [coframe.com](https://www.coframe.com/)
2. [coframe.com/careers](https://www.coframe.com/careers)
3. [linkedin.com/company/coframe-ai](https://www.linkedin.com/company/coframe-ai)
4. [cbinsights.com/company/coframe](https://www.cbinsights.com/company/coframe)
5. [jobs.ashbyhq.com/coframe](https://jobs.ashbyhq.com/coframe)

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