---
title: 'Customer Success Manager - Commercial Real Estate at SwiftConnect'
canonical: 'https://feeny.ai/job/customer-success-manager-commercial-real-estate-swiftconnect-united-states-t4sn82k7a8jh'
type: 'job'
last_seen: '2026-11-03'
---

# Customer Success Manager - Commercial Real Estate at SwiftConnect

- **Company:** SwiftConnect
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-11-03
- **Apply:** https://jobs.lever.co/swiftconnect/9c45fe8c-bdee-4960-b13b-d8a605f4436e

## Job description

At SwiftConnect, we are the trailblazers of the connected access network for places and spaces. Our passion lies in unifying identity and physical access into one effortless experience, replacing friction with fluidity and connecting systems and spaces into one unified, flexible network. We specialize in powering the next generation of connected access experiences, serving the needs of commercial real estate owners and enterprises spanning various leading industries.

The platform connects existing physical access systems, identity providers, and IT ecosystems into one open, unified network, replacing friction with fluidity.

Our mission is  to connect people to  the right place at the right time. Behind our cutting-edge solutions, you’ll find a tech-savvy team relentlessly driven by the company’s mission. We’re problem-solvers with unshakable grit and an entrepreneurial mindset that keeps us ahead of the curve. When you step into  SwiftConnect, you’re not just applying for a job, you’re seizing the opportunity to redefine the future by helping people achieve Effortless Access, Everywhere..

The Perfect Match We are seeking a motivated and relationship-driven Customer Success Manager to manage and grow assigned accounts across a portfolio of leading commercial real estate owners. In this role, you will focus on expanding the footprint of SwiftConnect products across global owner portfolios, increasing user adoption, and enabling a seamless credentialing experience for tenants.

You will serve as the primary point of contact for property managers, asset managers, and technology partners, ensuring successful product launches, renewals, and long-term satisfaction.

## Your Impact

Account Management & Growth

- Manage and grow relationships with assigned base building accounts
- Drive product adoption and expansion within Owner portfolios and individual buildings
- Lead initiatives to enable base building wallet credentials for all tenants
- Manage tenant expansion efforts ("Street-to-Seat") within assigned accounts

Renewals & Retention

- Lead landlord renewal efforts in coordination with internal teams
- Ensure timely renewals and high customer satisfaction across all assigned properties

Partner & Stakeholder Engagement

- Build and maintain strong local relationships with strategic partners, including CRE partners, HID, Allegion, Wavelynx, Apple, and Google
- Serve as the go-to liaison for property managers, asset managers, and operational teams
- Support corporate-level relationships alongside SwiftConnect leadership as needed

Customer Interaction & Events

- Conduct 8–10 customer meetings per week, with a strong preference for in-person engagements
- Host and coordinate on-site property events, product launches, and tenant activations
- Act as the face of SwiftConnect at key property events and partner functions

Pipeline Management & Internal Coordination

- Maintain an accurate and up-to-date sales pipeline, ensuring timely tracking of opportunities, renewals, and expansion efforts
- Regularly update internal systems, including Salesforce, to reflect account activity, meeting outcomes, and pipeline status
- Collaborate cross-functionally with product, sales, and customer success teams to ensure alignment on account strategy and execution

The Winning Formula

- 5+ years of experience in account management, customer success, or business development, ideally within PropTech, Real Estate, or SaaS
- Proven track record of managing enterprise or multi-site accounts
- Strong relationship-building and interpersonal skills
- Experience working with commercial real estate stakeholders (owners, property managers, asset managers)
- Knowledge of access control, digital credentials, or related technologies is a plus
- Ability to travel

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

## About SwiftConnect

## Company Overview
- **One-liner**: SwiftConnect provides a Connected Access Network that unifies identity, credentials, and physical access infrastructure into a single secure, open platform.
- **Entity Type**: Private (Series B, $74M total funding)
- **Headquarters**: New York, New York, United States (also offices in Montréal, Canada and Stamford, Connecticut)
- **Founded**: 2020
- **Founders**: Chip Kruger (Co-CEO) and Matt Kopel (Co-CEO)

## Core Business
- **Primary industry**: Physical access control, security software, workplace management, commercial real estate technology
- **Target customers**: B2B – Enterprise clients across commercial real estate, healthcare, hospitality, multi-family housing, and higher education; also serves building owners, tenants, and facility managers
- **Mission**: Connecting people to the right place at the right time securely, effortlessly, and at scale – without proprietary lock-in or the need to rip and replace.

## Products & Services
- **Connected Access Network Platform**: A SaaS/API platform that integrates existing identity providers (e.g., Okta, Azure AD), access control hardware, and workplace apps into a single network. Enables real-time provisioning, mobile credentials (Apple Wallet, Google Wallet), visitor/contractor access, and automated lifecycle management across a portfolio.
- **Street-to-Seat® Experience**: End-to-end seamless user journey from entering a building to reaching a workspace, using a single mobile credential.
- **Tenant-Managed Access**: Allows building tenants to manage their own access policies and integrate with their existing identity systems.
- **Visitor & Contractor Access**: Secure, time-bound digital credentials that replace manual badge requests and front-desk bottlenecks.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Annual revenue of ~$4.8M (est., based on LinkedIn data) / Total funding: **$74M** across 5 rounds
- **Notable Investors/Partners**: Quadri (lead investor in Series B), Navitas Capital, JLL Spark, dormakaba Holding, and others
- **Growth Signals**: 124 employees (+11.5% YoY), workforce across 9 countries, LinkedIn followers grew 93.5% YoY to 18,434, recent corporate round from dormakaba in 2026, and expansion into EMEA (Enterprise Business Development posting for UK)

## Competitive Advantages
- **Open architecture**: Avoids vendor lock-in by working with existing access control hardware and identity platforms – no rip-and-replace required.
- **Zero Trust & compliance**: Built on Zero Trust principles, SOC 2 Type II certified, ISO 27001 certified, with a data-minimization philosophy.
- **Interoperability**: Connects separate access systems across a portfolio (even if buildings use different vendors), providing unified management.
- **Automation**: Real-time provisioning and deprovisioning reduces manual overhead and security risks.

## Strategic Focus
- **Vertical expansion**: Extending beyond commercial real estate into healthcare, hospitality, multi-family, and education.
- **Self-service and employee experience**: Driving adoption of mobile credentials in Apple Wallet/Google Wallet and removing friction from daily access.
- **Platform depth**: Enhancing tenant-managed access, visitor workflows, and system-wide analytics.
- **Global scaling**: Building sales and support presence in EMEA and other regions (current offices in US, Canada, UK, Saudi Arabia, Czechia).

## Why Work Here
- **Culture**: The company emphasizes solving complex challenges, removing friction, and building at scale. They look for “curious, driven teammates” and describe the work as impactful in shaping the future of access.
- **Work model**: Hybrid roles available (e.g., Montreal office) and fully remote positions (e.g., Ontario, UK) depending on the role.
- **Engineering & growth**: With a growing engineering team (VP of Engineering Steeve Beliveau) and recent funding, there is room for ownership and impact.
- **Notable perks**: Not explicitly stated, but the company is scaling rapidly and offers exposure to enterprise clients and cutting-edge security/infrastructure tech.

## Sources
1. [swiftconnect.com/company](https://swiftconnect.com/company/)
2. [swiftconnect.com](https://swiftconnect.com/)
3. [linkedin.com/company/swiftconnect](https://www.linkedin.com/company/swiftconnect)
4. [jobs.lever.co/swiftconnect](https://jobs.lever.co/swiftconnect)
5. [cbinsights.com/company/swiftconnect](https://www.cbinsights.com/company/swiftconnect)

## Other roles at SwiftConnect

- [Commercial Counsel](https://feeny.ai/job/commercial-counsel-swiftconnect-united-states-217g0k498etj) — United States
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-swiftconnect-united-states-26kvjt9yg3rw) — United States