---
title: 'Customer Success Manager (Commercial) at Workshop'
canonical: 'https://feeny.ai/job/customer-success-manager-commercial-workshop-omaha-nebraska-1qww2athbkz1'
type: 'job'
last_seen: '2026-10-12'
---

# Customer Success Manager (Commercial) at Workshop

- **Company:** Workshop
- **Location:** Omaha Nebraska, United States
- **Work type:** remote
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-12
- **Apply:** https://job-boards.greenhouse.io/workshop/jobs/5260375007

## Job description

Customer Success Manager (Commercial Market)

Workshop is looking for a Customer Success Manager (CSM) to support our Commercial customer segment: growing organizations that fall between our SMB and Mid-Market segments. These customers benefit from a mix of scalable resources and proactive, personalized support, with CSMs stepping in 1:1 at key moments based on customer needs, adoption, and risk.

In this role, you’ll proactively identify and mitigate risk, drive meaningful product adoption, and ensure customers get exceptional value from Workshop through education, strategic guidance, and expanded use cases.

You’ll work closely with Product, Support, and Account Management to help customers successfully use Workshop, identify opportunities to deepen adoption, and reduce friction across the customer experience. You’ll manage a defined portfolio of Commercial customers through a mix of scalable engagement and targeted 1:1 support.

As a Commercial Customer Success Manager, you will:

- Own and manage a defined book of Commercial customers, driving customer success, retention, and long-term value
- Support customers through a mix of scalable engagement and targeted 1:1 outreach based on customer needs, opportunities, and risk
- Drive product adoption by helping customers understand and apply Workshop’s features, workflows, and capabilities
- Identify and promote new and expanded use cases that increase customer value
- Review customer health across your portfolio to identify adoption gaps, risks, or opportunities for deeper usage
- Proactively engage customers at key moments throughout their lifecycle to drive value, strengthen relationships, and mitigate risk
- Act as the voice of the customer internally by surfacing trends, feedback, and product insights to cross-functional partners
- Partner with Account Managers and Sales to surface expansion and usage-driven opportunities

To be successful in this position, you will need:

- 1+ years of experience in Customer Success or Account Management; SaaS experience preferred
- Strong product aptitude and the ability to translate features into practical, real-world use cases
- Comfort managing a portfolio of customers and balancing proactive 1:1 engagement with scalable customer outreach
- A proactive, positive, and solutions-oriented mindset
- High attention to detail and strong organizational skills
- Clear written and verbal communication skills across internal and external audiences

Benefits:

- Healthcare
- Stock options
- Unlimited vacation
- Annual stipend for training & development
- Sabbatical after 5 year Anniversary

## About Workshop

Workshop is a fast growing, venture-backed startup based in Omaha, Nebraska and we’re on a mission to create more happy Mondays for employees everywhere. We build software to help internal communications teams create, send, and measure multi-channel, employee-centric campaigns.

## About Workshop

## Company Overview
- **One-liner**: Workshop is an email-first internal communications platform that helps teams create, send, manage, and measure employee communications across email, Slack, Teams, SMS, and SharePoint.
- **Entity Type**: Private (Series stage not disclosed; total funding $27.7M across 3 rounds)
- **Headquarters**: Omaha, Nebraska, United States
- **Founded**: 2020
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Internal communications software (Technology, Information and Internet)
- **Target customers**: B2B – internal comms professionals, HR leaders, IT teams, and people-first organizations ranging from high‑growth startups to Fortune 500 brands (e.g., Papa John’s, Steve Madden, S&P Global, Aston Martin)
- **Mission/purpose**: “Support the individuals and teams working every day to build more connected, engaged, and positive cultures” – making internal comms easier so communicators can focus on strategy, not execution.

## Products & Services
- **Workshop Platform** (SaaS): Core product for creating, sending, and measuring branded internal emails and newsletters.
- **Cici (AI Agent)**: Custom‑built AI assistant that drafts on‑brand comms from a simple prompt, builds dynamic audience lists, personalizes messages, automates sends, and analyzes performance.
- **Multi‑Channel Delivery**: Extends messages to Teams, Slack, SharePoint, SMS, and Pages (long‑form content) – all from the same workflow.
- **Analytics & Automation**: Real‑time dashboards, segmentation, and automated journeys (e.g., new hire onboarding, event reminders).
- **Integrations**: Connects with Outlook, Gmail, Workday, ADP, Active Directory, Okta, Canva, and more.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Annual revenue of $2.1M (LinkedIn estimate); total funding of $27.7M
- **Notable Customers/Partners**: S&P Global, Aston Martin, Monster Energy, White Castle, Meijer, Edelman Financial, Northern Tool, Movement Mortgage
- **Growth Signals**:
  - 138 employees ( +59.4% YoY, operating in 15 countries)
  - Over 500 brands served
  - Ranked #1 in G2 categories for enterprise and frontline internal newsletters
  - Average time to live: 2–4 weeks; ROI seen in 4 months (vs. 18–25 months for competitors)
  - G2 support rating of 9.7

## Competitive Advantages
- **Email‑first, but omni‑channel**: Works with the tools employees already use (no new logins needed for recipients).
- **AI‑powered efficiency**: Cici reduces drafting time from hours to seconds.
- **Purpose‑built for internal comms**: Only focuses on internal communications – not a generic mass‑mailing tool.
- **Fast deployment & ROI**: Most teams live in 2–4 weeks, with measurable impact in 4 months.
- **Strong community**: CommsChat, Happy Monday Club, BrightSide – supporting users beyond the software.

## Strategic Focus
- **AI and automation**: Expanding Cici’s capabilities to handle more of the execution (drafting, segmentation, personalization, analytics).
- **Frontline / deskless coverage**: Reaching employees without work email (via SMS, Teams, SharePoint).
- **Deepening integrations**: Making the platform work seamlessly with existing HRIS, directory, and design tools.
- **Customer‑driven roadmap**: Features shaped directly by user feedback.

## Why Work Here
- **Culture**: Built on optimism, generosity, and authentic connections. “Mondays should be the best part of the week.”
- **Work model**: Hybrid – in‑office collaboration at Omaha HQ (Millwork Commons) with remote flexibility (role‑dependent).
- **Perks**:
  - Unlimited PTO
  - Stock options
  - 401k with company match
  - Health, vision, and dental insurance
  - Education opportunities (courses, certifications)
  - Quarterly retreats, weekly all‑hands, impromptu team lunches, new‑hire happy hours
- **Hiring process**: Transparent, respectful of time – phone screen, Zoom interview, panel interview, offer.
- **Engineering culture**: Centralized in Omaha with remote options; fullstack and engineering manager roles open.

## Sources
1. [useworkshop.com](https://useworkshop.com/)
2. [useworkshop.com/about](https://useworkshop.com/about/)
3. [useworkshop.com/hiring](https://useworkshop.com/hiring/)
4. [greenhouse.io](http://job-boards.greenhouse.io/workshop)
5. [linkedin.com](https://www.linkedin.com/company/use-workshop)

## Other roles at Workshop

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- [Account Executive (EU)](https://feeny.ai/job/account-executive-eu-workshop-dublin-sf1v6wkwm2rz) — Dublin, Ireland
- [Business Development Representative](https://feeny.ai/job/business-development-representative-workshop-omaha-y9cjhczs2zvf) — Omaha, NE