---
title: 'Customer Success Manager at Compliancy Group LLC.'
canonical: 'https://feeny.ai/job/customer-success-manager-compliancy-group-llc-united-states-f5nvbvxtz50k'
type: 'job'
last_seen: '2026-10-27'
---

# Customer Success Manager at Compliancy Group LLC.

- **Company:** Compliancy Group LLC.
- **Location:** United States
- **Work type:** remote
- **Posted:** 2025-05-12
- **Last confirmed live:** 2026-10-27
- **Apply:** https://job-boards.greenhouse.io/compliancygroupllc/jobs/4001388009

## Job description

Healthcare organizations are under more compliance pressure than ever, and most are managing it the wrong way: scattered tools, manual tracking, and fragmented records that leave teams exposed and exhausted. Compliance has become someone's second job, not a program anyone is proud to stand behind.

Compliancy Group exists to change that. We are the platform for healthcare compliance programs, consolidating every element of a complete program into one connected system, so organizations can simplify requirements, gain real visibility into where risk lives, operate with confidence, and be genuinely defensible when it matters most. We do not sell a tool and walk away. We build the program with you, combining purpose-built software, proprietary conformance scoring, and ongoing access to compliance advisors, until your organization has the structure, the evidence, and the expertise to lead compliance instead of just survive it. If you are the kind of person who wants to work on something that actually protects patients and providers, you are in the right place.

Our Customer Success Managers are central to that promise. This is a high-volume, relationship-driven role focused on one thing: helping clients get real value from the program they invested in, so they stay, grow, and trust CG as a long-term partner. You will manage a portfolio of core accounts, drive proactive engagement, and be the person clients hear from before a problem becomes a reason to leave. If you are organized, client-focused, and energized by the challenge of keeping a large book of accounts healthy and engaged, this role is built for you.

## What you will do

- Serve as the primary point of contact for a pooled portfolio of core accounts, focusing on retention, platform adoption, and customer satisfaction.
- Drive proactive, repeatable engagement across your book so clients understand the platform, use it consistently, and see the value before renewal conversations begin.
- Monitor account health and act early when engagement or satisfaction signals warrant attention.
- Partner with Sales when expansion opportunities arise; while growth is not your primary responsibility, there are financial incentives to surface the right moments.
- Work closely with Finance to resolve payment disputes, escalations, and account issues in a timely and professional way.
- Collaborate with Support and Product to advocate for customer needs and contribute to process improvements that make the whole CX team stronger.
- Direct clients to the right resources and channels for commercial conversations, without owning sales activities yourself.

## What we are looking for

- 2 or more years in Customer Success, Account Management, Client Services, or a related customer-facing role.
- Strong organizational skills: you can manage a high volume of accounts and still give each one a consistent, thoughtful experience.
- Excellent communication and relationship-building skills, with a genuine customer-first mindset.
- Goal-oriented, particularly around retention and satisfaction targets.
- Comfortable collaborating across teams including Finance, Product, and Support.
- Experience in a subscription-based or SaaS business model is preferred.
- Background in healthcare or healthcare compliance is a plus.
- Bachelor's degree or equivalent professional experience welcomed.

What Compliancy Group offers

- Competitive base salary plus performance bonus tied to gross retention rate, with additional financial incentives for surfacing expansion opportunities to the sales team.
- Extensive onboarding and ongoing professional development focused on the platform, the compliance landscape, and the customer success motion.
- Comprehensive benefits including medical, dental, vision, 401(k) with company match, and generous PTO.
- A transparent, collaborative culture that takes customer impact seriously and invests in the people who deliver it.

US Salary: $75,000-$82,000/year

Location: Remote, USA

PLEASE READ: Our team has recently been notified of a phishing scam targeting candidates applying for Compliancy Group's open roles, where scammers have been posing as recruiters in an effort to access candidates' personal information. Please note that any communication from our hiring teams will be sent from a @compliancygroup.com email address and we will only respond to applications submitted through appropriate channels.

Equal Employment Opportunity is a fundamental principle at Compliancy Group, where employment is based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

## About Compliancy Group LLC.

## Company Overview
- **One-liner**: Compliancy Group provides a cloud-based SaaS platform, The Guard, that simplifies healthcare compliance management for organizations of all sizes.
- **Entity Type**: Private (Acquired by Aldrich Capital Partners in 2022; backed by $75M private equity funding)
- **Headquarters**: New York, United States (operates from Greenlawn, NY)
- **Founded**: 2005
- **Founders**: Robert Grant (Co-Founder, Chief Strategy Officer) and other former auditors and compliance experts

## Core Business
- **Primary industry**: Healthcare compliance software and services
- **Target customers**: B2B – small to midsized medical practices, mid-sized & large healthcare organizations, healthcare vendors, and SaaS companies
- **Mission / purpose**: “Deliver stress-relieving, tech-enabled services and software to the healthcare community that create stronger trust between patients and providers.”

## Products & Services
- **[The Guard – Healthcare Compliance Management Platform](https://compliancy-group.com/)**: Cloud-based SaaS that centralizes compliance tracking, reporting, and management across multiple standards (HIPAA, OSHA, SOC 2). Includes:
  - Guided risk assessments and corrective action plans
  - Incident management with advanced ticketing system
  - Compliance monitoring, notifications, and reporting
  - Policy, training, vendor, contract, and incident management
  - Trust Badge to signal active compliance to patients
  - Templated policies and procedures
  - Employee compliance training with videos, quizzes, and certificates
- **Customizable Compliance Programs**: Tailored compliance programs for different frameworks and organization sizes, from small practices to enterprise.
- **Partner Program**: Enables partners to help their clients achieve and maintain compliance.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (privately held)
- **Key Metrics**:
  - Annual Revenue: ~$8.9M (LinkedIn estimate)
  - Total Funding: $75M (Private Equity round on 2022-02-09 led by Aldrich Capital Partners)
- **Notable Investors / Partners**: Aldrich Capital Partners (parent company and lead investor); endorsed by top medical associations; rated #1 on G2 for healthcare compliance software.
- **Growth Signals**:
  - Headcount: 59 employees (+16.7% YoY, adding 11 people)
  - Monthly job postings up 100%; quarterly up 200% (12 active postings)
  - Named Inc. Best Workplace in 2026; previously Inc. 5000 Fastest-Growing (2020–2023)
  - Over 20 years of industry experience serving thousands of U.S. clients
  - Operates in 7 countries (US, India, Mexico, South Africa, Honduras, Canada, Bolivia)

## Competitive Advantages
- **20‑year track record** in healthcare compliance with deep domain expertise (founded by former auditors)
- **G2 Leader** (Winter, Spring, Summer Leader badges) and “Users Love Us” badge; easiest to do business with
- **Endorsed by top medical associations** – trusted standard in the industry
- **All-in-one platform** that consolidates spreadsheets, trainings, and multiple compliance frameworks into a single dashboard
- **Trust Badge** creates patient-facing trust and transparent compliance signaling

## Strategic Focus
- **Simplify compliance** for small and midsized medical practices, removing redundancy and manual processes
- **Expand multi‑framework support** (HIPAA, OSHA, SOC 2, OSHA Dental/Medical) to serve diverse healthcare clients
- **Drive partner ecosystem** to scale compliance services through channel partners
- **Continue product innovation** in risk assessments, incident response, and automated reporting

## Why Work Here
- **Culture & Recognition**: Named Inc. Best Workplace (2026); described as “family-like culture” with supportive day-to-day environment
- **Work Policy**: Fully remote roles for US‑based employees (nearly all open positions are remote)
- **Perks**: Monthly happy hours, group events, transparent coaching, recognition, and professional development initiatives
- **Growth Opportunities**: High growth trajectory (+16.7% headcount YoY) with expanding team across Sales, Customer Success, and BDR roles
- **Engineering Culture**: Product-focused SaaS company with emphasis on customer success and impact – feedback from clients indicates tools save “80 hours of manual work”

## Sources
1. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/compliancygroupllc) – Job postings and company description
2. [compliancy-group.com/about](https://compliancy-group.com/about/) – About Us page with mission, FAQ, and history
3. [compliancy-group.com](https://compliancy-group.com/) – Product overview, features, and trust signals
4. [linkedin.com/company/compliancygroup](https://www.linkedin.com/company/compliancygroup) – LinkedIn company page with revenue, funding, headcount, and employee data
5. [inc.com/profile/compliancy-group](https://www.inc.com/profile/compliancy-group) – Inc. Best Workplace 2026 profile and growth honors

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