--- title: 'Customer Success Manager at Conga' canonical: 'https://feeny.ai/job/customer-success-manager-conga-united-kingdom-2wnp24q6p5f2' type: 'job' last_seen: '2026-10-13' --- # Customer Success Manager at Conga - **Company:** Conga - **Location:** United Kingdom - **Work type:** remote - **Posted:** 2026-10-01 - **Last confirmed live:** 2026-10-13 - **Apply:** https://job-boards.greenhouse.io/conga/jobs/5254027007 ## Job description A career that’s the whole package! At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard. Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line. Job Title: Customer Success Manager Reports to: Director, Customer Success Location:  United Kingdom or France (remote) Travel: 20% in EMEA Languages: German and English at native/C2 level A quick snapshot… The Customer Success Manager’s primary responsibilities are to manage a book of global, complex customers who have invested in Conga to power their revenue operations. You will perform detailed adoption analysis and engage customer in joint planning to increase adoption, lead value realization activities like customer stakeholder alignment and roadmap reviews to ensure the Conga solution is continuing to be iterated on and improved in the customer’s environment. You’ll also drive customer advocacy by ensuring technical issues are being resolved quickly and efficiently by your internal Conga partners. You are a facilitator, a coach, a consultant and never stop asking questions to get to KNOW your customers. ## Why it’s a big deal… Conga’s Customer Success team has a culture unlike any other. We are fun, collaborative, celebratory, passionate, and driven. We invest in our team and when you work every day to ensure your customers' success, you ensure the success of yourself and Conga. At Conga, our customers are global, fortune 200 customers that invest millions into their Conga solutions each year. Our CSMs are the customer's voice, the facilitator of conversations and the driver of outcomes for the Customer and Conga. We drive adoption of Conga products, identify expansion, own mitigation of risk using our cross functional teams and improve health and sentiment of Conga’s Customers, ensuring successful and growing renewal. Here’s what we’re looking for.... Customer Success Expertise: You have a proven track record of managing and growing customer relationships in large enterprise or strategic accounts across EMEA, including Germany; with 3-5 years of experience in a customer success role.  Demonstrated ability to drive customer satisfaction, retention, and expansion through effective relationship management and product knowledge. Strong Project Management or Consultant Experience: You will drive customers forward, track their goals, navigate challenges, and strategize about their future state. Present these needs to day-to-day contacts, executives, and everyone in between. Change Agent: Solve problems, create plans, drive customer change, and navigate evolving needs, goals, and challenges. Be inquisitive and challenge customers to understand impacts. Curiosity is crucial to your success. Strong Technical Background and Acumen: In-depth knowledge and experience with revenue management and/or contract management software solutions, commercial functions, and processes. Ability to demo and provide best practices for optimized software use. Analytical Skills: Proficient in analyzing complex data sets, identifying patterns, and deriving actionable insights. Leverage data-driven approaches to develop customer success strategies, identify opportunities for improvement, and measure success metrics. Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to articulate complex concepts and technical information to both technical and non-technical stakeholders. Strong interpersonal skills to build rapport, establish trust, and manage relationships with diverse customers and internal teams. Leadership and Teamwork: Experience collaborating with cross-functional teams to achieve common goals. Open to mentoring and guiding junior customer success managers, and working collaboratively with sales, marketing, product, and support teams to deliver exceptional customer experiences. Problem-Solving and Proactive Mindset: Strong problem-solving skills to identify and address customer challenges, provide innovative solutions, and proactively anticipate customer needs. Thrive in a fast-paced and dynamic environment, adapting quickly to changing circumstances. Business Acumen: Understanding of business strategy and the ability to align customer success initiatives with overall business objectives. Knowledge of revenue models, key performance indicators (KPIs), and financial metrics relevant to the specific industry. Customer Advocacy: Passion for advocating on behalf of customers, representing their interests, and influencing internal stakeholders to deliver customer-centric solutions. Dedication to ensuring customer satisfaction, loyalty, and long-term partnerships. Continuous Learning and Adaptability: Commitment to staying updated with product enhancements, industry trends, emerging technologies, and best practices in customer success. Willingness to adapt and learn new skills as your customer’s industry and revenue lifecycle processes evolve. Here’s what will give you an edge.... Industry-Specific Experience: Prior experience in CLM (Contract Lifecycle Management), CPQ (Configure Price Quote), or Pricing software (Smart Price Management, Smart Price Optimiszation) is highly desirable. Experience in Healthcare, Financial Services, Technology, or a closely related field is advantageous. Revenue Lifecycle-Specific Training: Participation in workshops, seminars, or training programs focused on revenue processes and solutions can demonstrate a commitment to professional development and a deeper understanding of industry-specific challenges. Hands-On SaaS Product Experience: Prior experience or intention to continuously learn a suite of products and how they are leveraged by end users to drive value toward business goals. Demonstration of product certifications and proactive planning on leveraging best practices for improved product adoption is preferred. ## #LI-AM1 #LI-Remote Did we pique your interest? If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you! ## Preferred Resume Format We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly. Don’t meet every requirement for the role? Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles. Additional Information Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary. Conga's Applicant Privacy Statement The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement. ## About Conga ## Company Overview - **One-liner**: Conga provides a unified revenue lifecycle management platform that aligns pricing, quoting, contracting, rebates, and communications to help companies streamline complex commercial operations. - **Entity Type**: Private (growth stage, backed by private equity; no public ticker) - **Headquarters**: Broomfield, Colorado, USA (with offices in Kitchener, Canada; Chennai, India; and Indianapolis, USA) - **Founded**: 2006 - **Founders**: Not publicly available ## Core Business - **Primary industry**: Revenue Lifecycle Management (RLM) — encompassing CPQ, CLM, document automation, pricing, and rebate management. - **Target customers**: B2B, serving both mid-market and enterprise companies (over 50% of the Fortune 100 use Conga). - **Mission or purpose statement**: “Conga crushes complexity, enabling companies to make the most out of every revenue opportunity.” ## Products & Services - **Conga CPQ (Configure, Price, Quote)**: SaaS solution for automating complex quoting and pricing workflows. - **Conga CLM (Contract Lifecycle Management)**: SaaS for creating, negotiating, and managing contracts with AI-driven insights. - **Conga Document Automation**: SaaS for generating, customizing, and distributing documents (proposals, contracts, invoices). - **Conga Pricing**: AI-powered pricing optimization and management. - **Conga Rebates**: Solution for managing rebate programs and incentive structures. - **Conga AI**: Purpose-built AI that provides practical guidance, risk minimization, and profit optimization across the commerce chain. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company). - **Key Metric**: Annual revenue not publicly disclosed; notable metrics include **10,000+ global customers**, **6.4 million unique users**, **7 million annual contracts**, and a **94% customer satisfaction score**. - **Notable Investors/Partners**: Not publicly available from provided sources. - **Growth Signals**: Over 50% of the Fortune 100 trust Conga; 1,468 total employees (as of late 2024/early 2025); strong global presence with offices in four countries; hybrid and remote-first culture. ## Competitive Advantages - **Open API‑first platform**: Works with any CRM or ERP, eliminating vendor lock‑in. - **Single data model**: Unifies sales, pricing, procurement, legal, and IT teams around a single source of truth. - **AI‑powered insights**: Built‑in AI provides prescriptive guidance to maximize profit and minimize risk. - **Integrated suite**: End‑to‑end coverage from pricing to contract renewal, reducing hand‑off friction. ## Strategic Focus - Continue expanding AI capabilities within the platform to drive smarter, real‑time decisions. - Deepen integration with major CRM/ERP ecosystems (Salesforce, SAP, Oracle). - Scale customer base globally while maintaining high satisfaction and retention. - Build on the “Conga Way” culture of entrepreneurial spirit and collaborative achievement. ## Why Work Here - **Culture & Values**: Emphasizes “Conga Way” – dynamic, transparent, collaborative, customer‑first, with a focus on outcomes and servant leadership. - **Work Model**: Hybrid (flexible on‑site vs. remote) with a “Conga Flex” option allowing employees to work from anywhere for one month each year. - **Benefits** (US‑based): Comprehensive health, dental, vision; 401(k) match (100% of first 3% contributed); 12 weeks paid parental leave (both parents); fertility benefits via Carrot; 24 hours paid volunteer time off; flexible time off (FTO); professional development reimbursement; Employee Assistance Program; pet insurance; and charitable donation matching. - **Diversity & Inclusion**: Equal‑opportunity employer with Colleague Resource Groups (Women in Tech, African/African‑Americans, Latinos & Latinas, Pride). - **Growth**: Leadership development workshops, mentorship, and reimbursement for external learning. ## Sources 1. [Conga Careers](https://conga.com/careers) 2. [Conga Homepage](https://conga.com/) 3. [Conga About Page](https://conga.com/about) 4. [Conga Jobs on Greenhouse](http://job-boards.greenhouse.io/conga) 5. [Built In Conga Profile](https://builtin.com/company/conga) ## Other roles at Conga - [Senior Enterprise Account Executive](https://feeny.ai/job/senior-enterprise-account-executive-conga-switzerland-c29h5e8z763y) — Switzerland - [Principal Software Engineer](https://feeny.ai/job/principal-software-engineer-conga-bengaluru-p8vwnkrrxzn7) — Bengaluru, India - [Associate Principal Solution Architect](https://feeny.ai/job/associate-principal-solution-architect-conga-united-states-rs2zt9ewrzvj) — United States - [Staff Sales Operations Manager](https://feeny.ai/job/staff-sales-operations-manager-conga-united-states-houston-tx-e3wv79yq30t6) — United States / Houston, TX - [Chief of Staff to the CEO](https://feeny.ai/job/chief-of-staff-to-the-ceo-conga-united-states-boston-ma-houston-tx-ns8bxfphgkm1) — United States / Boston, MA / Houston, TX - [Senior Director, Customer Success](https://feeny.ai/job/senior-director-customer-success-conga-united-kingdom-fcsrs4jx9x69) — United Kingdom - [Account Executive, Growth](https://feeny.ai/job/account-executive-growth-conga-united-states-nfsy2mcs1j3v) — United States - [Account Executive, Enterprise](https://feeny.ai/job/account-executive-enterprise-conga-maryland-sz60f0j0mszb) — Maryland, United States / New Jersey, United States / Virginia, United States / Washington, United States - [Account Executive, Enterprise](https://feeny.ai/job/account-executive-enterprise-conga-new-york-hs8khdewb9nr) — New York, United States / Virginia, United States - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-conga-united-kingdom-meppszbfatya) — United Kingdom