---
title: 'Customer Success Manager at Coperniq Inc.'
canonical: 'https://feeny.ai/job/customer-success-manager-coperniq-inc-remote-xdvxg9pv0snn'
type: 'job'
last_seen: '2026-10-18'
---

# Customer Success Manager at Coperniq Inc.

- **Company:** Coperniq Inc.
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.ashbyhq.com/coperniq/7b076360-e7db-42d9-b633-a03e2a706d78

## Job description

Location: Remote Compensation: $90,000–$120,000 base salary Company: Coperniq — YC W23, backed by Initialized Capital

## About Coperniq

Coperniq is building an AI-native operating platform for project-based contractors. We help contractors run their business across sales, project management, field operations, service, payments, and customer communication — while deploying AI agents alongside their teams to automate repetitive work. We’re a fast-moving startup with a small team, real customers, and a lot left to build.

## The Role

We’re looking for a Customer Success Manager to own relationships with Coperniq customers and help them get as much value as possible from the platform. This is a hands-on role. You’ll work directly with contractors to understand how their businesses operate, configure Coperniq around their workflows, drive adoption, solve problems, and make sure customers are successful long after implementation. You’ll also work closely with Product, Engineering, Sales, and Solutions Engineering. Customer feedback should not just live in a CRM — you’ll help turn it into product decisions.

## What You’ll Do

- Own customer onboarding and go-live from handoff through successful implementation.
- Drive product adoption through workflow coaching, health checks, QBRs, and proactive customer engagement.
- Learn each customer's business and help them configure Coperniq around their real-world workflows.
- Monitor account health and churn risk and intervene before problems become cancellations.
- Handle customer escalations and coordinate with Product, Engineering, and Solutions Engineering when needed.
- Own renewals and de-escalations for your accounts.
- Turn customer feedback into clear, actionable inputs for the product team.
- Identify opportunities for expansion when customers are getting strong value from Coperniq.
- Help us build the processes, playbooks, and systems that will scale the Customer Success organization.

## What We’re Looking For

- Strong communicator who can build trust quickly with customers.
- Extremely organized and able to manage several customer relationships at once.
- Comfortable learning complex software and understanding operational workflows.
- Proactive — you don't wait for a customer to complain before investigating a problem.
- Able to operate with ambiguity and take ownership without needing a detailed playbook.
- Strong problem-solving instincts and willingness to dig into product issues yourself.
- Comfortable working closely with founders, engineers, and customers in a fast-moving startup environment.
- Prior experience in Customer Success, implementation, account management, or a similar customer-facing role is preferred.

## Compensation & Benefits

- $90,000–$120,000 base salary, depending on experience and fit.
- Equity in Coperniq.
- 70% medical coverage.
- 15 days of PTO per year.
- 5 paid sick days per year.
- Remote work.

You'll Be a Great Fit If You like being close to customers, enjoy understanding how businesses actually operate, and want more ownership than you'd typically get at a larger company. This isn't a role where you simply run scheduled check-ins. We want someone who can become a trusted partner to our customers while helping us build a world-class Customer Success organization from the ground up.

## About Coperniq Inc.

## Company Overview
- **One-liner**: Coperniq provides an AI-powered operating system and workflow software for multi-trade contractors (solar, HVAC, roofing, electrical, plumbing), combining sales, projects, service, monitoring, and AI agents in one platform.
- **Entity Type**: Private (Seed stage; Seed round closed Nov 2023)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2019 (per Crunchbase) or 2021 (per LinkedIn; conflicting reports)
- **Founders**: Abdullah Al-Zandani (CEO) and Max Kazakov (CTO)

## Core Business
- **Primary industry**: Workflow management software for energy and multi-trade contractors; Software Development (SaaS)
- **Target customers**: B2B / SMB & Mid-market – Residential and commercial solar, HVAC, roofing, electrical, and plumbing contractors
- **Mission or purpose statement**: To replace siloed tools (Salesforce, spreadsheets, paper) with one industry‑specific operating system that cuts soft costs and accelerates project completion, enabling contractors to scale efficiently.

## Products & Services
- **Coperniq Platform** (SaaS): Unified operating system with modules for sales pipelines, project management, field service dispatch, customer portal, financials/inventory, and asset monitoring.
- **AI Agents**: Built‑in agents that live inside the platform – CSR Agent (handles inbound calls, scheduling), Coordinator Agent, Growth Agent, Accounting Agent, QA Agent. They are @mentionable and act with full workflow context.
- **Integrations**: Two‑way sync with accounting tools (QuickBooks, Xero, NetSuite) and hardware OEMs (Enphase, SolarEdge, Tesla, Aurora Solar, OpenSolar, Xactimate, etc.). Open APIs, webhooks, and SDKs for custom extensions.
- **Asset Monitoring**: Real‑time health checks for solar installations, automated service ticket generation, and performance alerts.
- **Payments & Invoicing**: Customer checkout, vendor bills, job profitability tracking, and 2‑way QuickBooks sync.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: **Annual Revenue** ~$1M (LinkedIn estimate); **Total Funding** $4.5M (Seed $4M led by Initialized Capital on Nov 7, 2023, plus Pre‑Seed $500K from Y Combinator on Apr 5, 2023)
- **Notable Investors/Partners**: Initialized Capital (lead seed), Y Combinator. Integrations partners include QuickBooks, Enphase, SolarEdge, Aurora Solar, NetSuite, Xero, etc.
- **Growth Signals**: Raised $4M seed round in 2023; operates across 9 countries with a remote‑friendly team of 16 employees; monthly workforce growth +18.8% (though yearly -5%). Active Y Combinator batch company. Case studies show adoption by residential and commercial solar contractors (e.g., SameDay Solar, Tron Solar, SunState Solar).

## Competitive Advantages
- **Vertical specificity**: Purpose‑built for energy and multi‑trade contractors, not a generic CRM or ERP. Claims to cut soft costs per installation by up to 25% and accelerate project completion by 45 days.
- **AI agents embedded inside operations**: Unlike most AI tools that live outside the workflow, Coperniq’s agents are assignable and context‑aware, automating calls, scheduling, follow‑ups, and QA.
- **Hardware OEM integration**: Direct data feeds from Enphase, SolarEdge, and Tesla enable proactive asset monitoring and service automation.
- **Unified platform**: Replaces 5+ disconnected tools (CRM, project management, dispatch, accounting, monitoring), reducing data silos and manual handoffs.

## Strategic Focus
- **Expand beyond solar to multi‑trade**: The platform now explicitly supports HVAC, roofing, electrical, and plumbing contractors.
- **Deepen AI capabilities**: New agents (CSR, Coordinator, Growth, Accounting, QA) and an AI Copilot for proposals – aiming to automate office overhead while growing field capacity.
- **Open ecosystem**: Emphasizing APIs, webhooks, and SDKs to let contractors connect custom tools and automate edge cases.
- **Scalable onboarding with “30‑day setup”**: Claims to map real workflows and configure the system quickly, avoiding long implementation cycles.

## Why Work Here
- **Remote‑first culture**: Team spread across 9 countries (US, Argentina, Qatar, Serbia, Turkey, Russia, Portugal, Ecuador, Brazil) with a distributed engineering focus.
- **Small, high‑impact team**: Approximately 16 employees; 47% in technical roles, 26% senior level. Monthly headcount growing 18.8% suggesting active hiring.
- **YC‑backed startup**: Founders are active in the Y Combinator network (batch alumni), offering startup equity and exposure to rapid product iteration.
- **Engineering culture**: Heavy emphasis on AI, full‑stack development, and building for an underserved industrial workforce. Open source / API‑first philosophy.
- **Flexible work policy**: Not explicitly stated, but the distributed team suggests remote/hybrid options. Office address listed in San Francisco (548 Market St).

## Sources
1. [coperniq.io](https://coperniq.io/)
2. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/Coperniq)
3. [crunchbase.com](https://www.crunchbase.com/organization/coperniq)
4. [linkedin.com](https://www.linkedin.com/company/coperniq)
5. [ycombinator.com](https://www.ycombinator.com/companies/coperniq)

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