---
title: 'Customer Success Manager (Copy) (Copy) at curiouscardinals.com'
canonical: 'https://feeny.ai/job/customer-success-manager-copy-copy-curiouscardinals-com-san-francisco-jxqc5wqn9p8s'
type: 'job'
last_seen: '2026-10-18'
---

# Customer Success Manager (Copy) (Copy) at curiouscardinals.com

- **Company:** curiouscardinals.com
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-01-07
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.gem.com/curiouscardinals-com/am9icG9zdDrCLzFXAgaVAHOFx8WQZRVO

## Job description

## About the Role

We are looking for an ambitious Family Success Specialist  with a focus on Customer Support & Success, who is excited to join a small but mighty team that is revolutionizing the way students learn and pursue their passions.

This role will be responsible for driving customer satisfaction and loyalty by optimizing the student and parent experience. The ideal candidate will be able to be both hands-on and strategic. The Ops Manager is responsible for supporting customer inquiries as they arrive while building playbooks and standardizing processes in order to improve operational efficiency and experiences across the customer lifecycle.

If you are a curious, systems-minded operator with a strong work ethic and excellent communication skills, let’s talk! If you are passionate about education and are excited to join an early-stage startup with ambitious goals, hesitate no more!

## What you will work on

You’ll drive customer satisfaction and loyalty throughout our student journeys by ensuring that every student receives the skills, confidence, and mentorship they need to reach their goals and achieve success. You’ll accomplish this by reducing friction wherever possible so students can focus on having a positive learning experience. This includes guiding the student and parent through onboarding, mentor matching, lesson scheduling, and learning plan development. Throughout the customer journey, you will be responsible for providing an exemplary experience, as measured by customer satisfaction, pair health, and student/mentor engagement metrics.

Core responsibilities include:

Customer Experience & Communication

- Work with a team of customer support specialists to provide timely, thoughtful responses to guardians’ and students’ questions and concerns
- Serve as the primary day-to-day point of contact for assigned customer accounts post-sale
- Facilitate clear, consistent communication between mentors and guardians/students to monitor match fit, engagement, and overall satisfaction
- Engage directly with families to understand students’ academic needs, extracurricular commitments, and evolving goals Retention, Re-engagement & Loyalty
- Monitor consistency of scheduled mentor sessions and identify opportunities to increase engagement, retention, and session frequency
- Identify, segment, and prioritize re-engagement opportunities using customer data, engagement history, and behavioral patterns
- Conduct personalized outreach via email, text, and phone to re-engage paused, seasonal, and at-risk customers and build systems for every manual outreach to scale this Transitions, Renewals & Upsell
- Gather insights on seasonal changes, academic transitions, and family needs to provide additional value and tailored solutions
- Ensure smooth transitions for guardians and students experiencing mentor changes by closing rematch deals
- Make thoughtful mentor recommendations based on student needs, learning styles, and mentor availability
- Lead renewal & upsell conversations and ensure customers are successfully retained and locked in for the school year Systems, Data & Operational Efficiency
- Work through comprehensive customer spreadsheets and internal tools to track engagement, identify trends, and inform outreach strategy
- Use data analysis to identify seasonal upsell opportunities, service gaps, and additional customer needs
- Proactively communicate product updates and policy changes to relevant stakeholders and customers
- Collaborate cross-functionally with Sales, Marketing, Engineering, Product, and Mentor Management to share customer insights and improve experiences
- Drive improvements in tooling, workflows, and process documentation to increase efficiency and scale customer operations
- Contribute to playbooks, process improvements, and strategic planning initiatives across the customer experience organization Strategic Support & Cross-Functional Collaboration
- Partner with leadership to develop customer segmentation strategies and engagement frameworks
- Support cross-functional coordination between sales, operations, and mentor management teams
- Participate in accountability sessions, planning meetings, and retrospectives
- Provide customer insights and feedback to inform broader business and product decisions

## Skills & Experience

- Experience using AI tools to build workflows, agents, or automated customer support systems
- Strong analytical skills; experience using SQL and spreadsheets to segment customer data and scale outreach
- Proficiency with CRMs (e.g., HubSpot) to build workflows, lists, and automated, personalized outreach
- Highly organized with strong documentation practices to support scalable, individualized customer engagement
- At least 2 years of experience in an operations, customer success, or account management role
- Deep understanding of the needs and psychology of students and parents navigating K–12 education and the college process
- Excellent verbal and written communication skills with the ability to represent the brand effectively across diverse audiences
- Metrics-driven mindset with the ability to analyze data, identify trends, and turn insights into action
- Systems thinker with a passion for improving onboarding, retention, and lifetime value through better processes and tooling
- Comfortable managing multiple priorities, meeting deadlines, and iterating quickly in a fast-paced environment
- Entrepreneurial, tech-minded, and motivated to continuously improve operational efficiency
- Passionate about reimagining the future of K–12 education

## About curiouscardinals.com

## Company Overview
- **One-liner**: Curious Cardinals provides personalized 1:1 mentorship for K‑12 students, connecting them with near‑peer mentors from top universities to help them excel academically, build confidence, and develop real‑world skills.
- **Entity Type**: Private (funding stage undisclosed)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2020
- **Founders**: Not publicly available (the about page references a “Co‑founder & COO” but does not name the individual)

## Core Business
- **Primary industry**: E‑learning / Edtech
- **Target customers**: B2C – parents of students aged 8–18 (K‑12)
- **Mission**: “To help students find their North Star through personalized mentorship.”

## Products & Services
- **1:1 Mentorship**: Virtual, weekly sessions with college students from top universities (Stanford, Harvard, Yale, etc.). Covers any subject, study habits, accountability, and passion projects. Uses a Socratic method and data‑driven progress tracking.
- **The Flight Plan**: A college admissions strategy service that analyzes a student’s academic scorecard, identifies emerging themes, and recommends personalized extracurriculars, internships, research, and competitions.
- **AI‑Powered Guidance (in development)**: Plans to integrate AI to amplify human connection while maintaining a tailored, mentor‑led experience.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Served 10,000+ students; 307 employees (+32.7% YoY); 650+ mentors from 39+ universities; 6,823 LinkedIn followers (+41.9% yearly)
- **Notable Investors / Partners**: Not specified in public sources. Featured in CNN, Forbes, and the Today Show.
- **Growth Signals**: Rapid headcount growth (307 employees, up from 203 a year earlier), global workforce across 9 countries, and a growing mentor network. The company is actively hiring for roles like Customer Success Manager and Community Growth Lead.

## Competitive Advantages
- **Near‑peer mentorship model**: Mentors are recent high school graduates who are now at top universities – they are relatable and aspirational for students.
- **Rigorous matching**: 98% of customers are satisfied with their mentor match; the company will recruit a new mentor if the first match isn’t ideal.
- **Data‑driven feedback**: Detailed session notes, progress roadmaps, and seasonal reports that help students articulate achievements for college applications.
- **Passion‑based, Socratic learning**: Focus on sparking curiosity and critical thinking rather than rote tutoring.

## Strategic Focus
- Scaling AI‑powered mentorship to enhance personalization and efficiency (without replacing human connection).
- Expanding globally to reach millions of students worldwide.
- Continuing to innovate college admissions guidance with “The Flight Plan” and similar tools.

## Why Work Here
- **Mission‑driven**: Opportunity to shape the future of personalized education and mentorship.
- **Flexibility**: Some roles offer flexible hours and generous pay (per Glassdoor reviews). Virtual positions allow remote work, though the San Francisco HQ is in‑office and some roles are hybrid.
- **Growth stage**: The company is growing rapidly (32.7% headcount increase), offering potential for career advancement in a fast‑moving startup.
- **Candid view**: Glassdoor reviews (3.6 overall, 8 reviews) highlight flexible hours and engaging work, but also note low scores on culture (2.4), compensation (2.4), and senior management (2.6). One review advises to “Avoid at all costs.” The virtual nature can reduce human interaction.

## Sources
1. [curiouscardinals.com](https://www.curiouscardinals.com/)
2. [curiouscardinals.com/about](https://curiouscardinals.com/about)
3. [linkedin.com/company/curiouscardinals](https://linkedin.com/company/curiouscardinals)
4. [builtin.com/company/curious-cardinals/jobs](https://builtin.com/company/curious-cardinals/jobs)
5. [glassdoor.com/Reviews/Curious-Cardinals-Reviews-E6871548.htm](https://www.glassdoor.com/Reviews/Curious-Cardinals-Reviews-E6871548.htm)

## Other roles at curiouscardinals.com

- [Digital Growth Lead](https://feeny.ai/job/digital-growth-lead-curiouscardinals-com-san-francisco-3cp1wz6ft5zc) — San Francisco, CA
- [Family Success Lead - FlightPlan](https://feeny.ai/job/family-success-lead-flightplan-curiouscardinals-com-san-francisco-kdtpqpdvcrkq) — San Francisco, CA
- [Sales / Family Admissions](https://feeny.ai/job/sales-family-admissions-curiouscardinals-com-san-francisco-cmr0jw30yesh) — San Francisco, CA
- [Community Growth Lead](https://feeny.ai/job/community-growth-lead-curiouscardinals-com-san-francisco-y6gfn51rrbb2) — San Francisco, CA