--- title: 'Customer Success Manager at Corner Health' canonical: 'https://feeny.ai/job/customer-success-manager-corner-health-santa-monica-1z7494pcy3yb' type: 'job' last_seen: '2026-09-17' --- # Customer Success Manager at Corner Health - **Company:** Corner Health - **Location:** Santa Monica, CA - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-04-14 - **Last confirmed live:** 2026-09-17 - **Apply:** https://jobs.lever.co/corner-health/d2fd2845-b98a-467e-a8ad-2563f6649807 ## Job description ## About us Corner Health is rebuilding primary care by helping Nurse Practitioners (NPs) start and scale their own independent practices. Our AI-native operating system handles everything from billing and insurance to patient communication and clinical workflows, giving providers more time to do what matters most: care for patients. In the past year, we’ve become the fastest-growing primary care network in Arizona and Washington, supporting more than 70 provider-owned practices and over 35,000 patient visits. Corner Health was founded by Lava Sunder and Anne Gifford and has raised $32.5M from Oak HC/FT, First Round Capital, Zigg Capital, and the founders of DoorDash, Commure, Grow Therapy, Kindred, Culdesac, and more. ## About the Role At Corner Health, we’re building something fundamentally different: a network of hyper-local, independent, in-person primary care practices powered by modern technology. This is a completely new model of care. Today, 88% of patients prefer a provider powered by Corner Health vs. elsewhere, and patients return at 2× the national average - not because of marketing, but because the experience actually works. That foundation creates a unique opportunity. When patients trust their provider and keep coming back in-person, there’s a wide surface area for growth, from follow-up care and longitudinal programs to longevity care to new services like cash and wellness products, better retention loops, and entirely new ways of engaging patients. This role is about unlocking that. As the Customer Success Manager, you’ll own the end-to-end process of launching new nurse practitioner practices on the Corner Health platform. ## What you’ll work on - Own the full launch lifecycle: You'll guide NPs from signed contract through their first weeks of seeing patients. - - Guide new providers through EHR setup, scheduling configuration, and ZocDoc activation, coordinating with external partnerships to ensure a seamless launch. - Conduct launch readiness checks and troubleshoot issues before go-live. - Serve as the primary point of contact for providers during the launch window, available and responsive via phone, text, and email. - Coordinate with credentialing, billing, and operations teams to ensure pre-launch checklist is complete. - Manage a rolling pipeline of provider launches, tracking milestones, deadlines, and blockers. - Refine the launch playbook: Document and identify bottlenecks and build repeatable processes. - Coordinate with credentialing, billing, and operations teams: You will ensure all pre-launch requirements are met on time. - Provide coaching and direction for new providers: Support them on early practice-building strategies, including follow-up scheduling, appointment availability optimization, and patient communication - Report on launch metrics: Time to first appointment, credentialing cycle time, early appointment volume and flag at-risk launches. This is a high-ownership, 0-to-1 role. If you thrive in ambiguity, love wearing multiple hats, and want to make a real impact in healthcare without corporate bureaucracy, this is for you. ## What you’re like - You're empathetic and emotionally intelligent, able to steady first-time practice owners through the uncertainty of launching a business. - You have a high degree of autonomy and the ability to scale from 10 to 1000. - You’re excited to work directly with providers. - You have 1–3 years of experience in a high-slope environment (e.g., early-stage startup, top-tier consulting firm, or general high-performing environment) OR you are a clinician turned operator. - You're a natural project manager who can track 20+ launches at different stages without dropping details - You're comfortable with technology and quick to learn new systems (EHR platforms, scheduling tools, CRMs). - You thrive in fast-moving, early-stage environments where processes are still being built. - You're energized by checking things off a list and making sure nothing falls through the cracks - You thrive on a team and are naturally collaborative. - You enjoy working in-person (our office is in Santa Monica, CA); you either live in LA or are excited to move to LA. What would set you apart - You’re excited by the idea of creating more independent medical providers. - You’re excited about emerging wellness trends, but bring a thoughtful, evidence-driven approach. - You've managed onboarding, implementation, or launch workflows in a healthcare or health-tech setting - You’ve built or scaled something from 0→1 (product, brand, channel, or company). - You care deeply about building something patients actually trust. - You have experience with clinic operations, telehealth workflows, EHR integrations, or building internal tools for small teams. - You have familiarity with credentialing, insurance paneling, or practice setup logistics ## Benefits - Competitive salary & equity compensation - Top-tier health and dental - Health & wellness stipend - Eligible to participate in company-sponsored 401(k) plan ## What we're like You’re joining an early-stage company - it’s important to learn more about what we’re like! We're a small team with high ownership and high autonomy. We are motivated by the providers we get to know, and the patient lives we impact. We love celebrating when one of our providers hits a patient growth milestone, when we see a stellar review written by a patient who finally feels listened to, or when we ship a quick feature request that a provider has (our fastest time from request → live was 12 minutes!) We use best-in-class tools to move fast and punch above our weight, and the work we do has a direct, tangible impact on people's health and lives, and we feel that every day. Lastly - one of our team values is "Life is short - it's OK to laugh". Whether it's late-night team dinners, mini golf, or just jamming on new ideas for our providers - we work hard and have fun doing it. Corner Health is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law. ## About Corner Health ## Company Overview - **One-liner**: Corner Health is an early-stage technology company building the backbone for independent primary care by equipping Nurse Practitioners with the billing, insurance, credentialing, and AI-powered workflow infrastructure they need to launch and run thriving local practices. - **Entity Type**: Private (early-stage startup; $7.4M total funding as of May 2025, with a recently announced $25M Series A led by Oak HC/FT) - **Headquarters**: Santa Monica, California, United States - **Founded**: Not publicly disclosed (recent early-stage company; founding team active around 2024–2025) - **Founders**: Lava Sunder (Co-founder & CEO), Anne Gifford (Co-founder & COO) ## Core Business - **Primary industries**: Healthcare services, healthcare technology (Hospitals and Health Care) - **Target customers**: Independent Nurse Practitioners (B2B providers) and patients seeking primary care (B2C) in Arizona and Washington - **Mission**: Build the future of independent healthcare by helping clinicians own their practices and make healthcare feel personal again — giving providers the time, attention, and financial independence to practice medicine on their own terms. ## Products & Services - **Practice Operations Platform (Backbone for Independent Primary Care)**: An all-in-one service layer covering billing, insurance, credentialing, and administrative infrastructure so Nurse Practitioners can focus on patient care instead of paperwork. - **AI-Powered Workflows**: Automated tools that reduce administrative burden for providers, letting them see fewer patients per day while delivering longer, more personalized visits. - **Provider Network / Marketplace**: A curated network of 70+ independent, provider-owned practices, each vetted and held to consistent standards, that patients can discover and book through Corner Health's platform. - **Wellness & Longevity Services**: Access to services like IV hydration, peptide therapy, and medical weight loss through network practices. - **Chronic Condition & Preventative Care**: Ongoing support for diabetes, blood pressure, asthma, heart health, pap smears, birth control, prostate checks, mental health screening, and lifestyle support. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: - Total funding: $7.4M (venture round raised 2025-05-14, 1 investor) — per data aggregator - Recent news: A $25M Series A led by Oak HC/FT, alongside First Round Capital and others, announced around July 2026 (note: the $7.4M figure and $25M Series A appear in separate sources; treat $25M as the more recent reported round) - **Notable Investors/Partners**: Oak HC/FT (Series A lead), First Round Capital (participant), plus one undisclosed earlier venture investor - **Growth Signals**: - 70+ independent practices in the network - 35,000+ patient appointments (30,000+ bookings per homepage, with 4.95★ / 4.9★ average provider rating) - Headcount grew 116.7% YoY to 11 employees, with strong monthly growth (+8.3%) - Active in Arizona and Washington, with plans describe as building "one of the fastest growing primary care models in the country" - Patients pay ~30% less on average while receiving the same high-quality care ## Competitive Advantages - **Independent Provider Model**: Rather than employing providers directly, Corner Health empowers Nurse Practitioners to own their practices — a differentiated model that attracts clinicians who value autonomy and creates local, relationship-driven care. - **Full-Stack Administrative Backbone**: The company removes the biggest barrier to independent practice (billing, insurance, credentialing, and paperwork) through a single integrated platform, making it hard for traditional clinics or marketplaces to replicate. - **AI-Enabled Efficiency**: AI-powered workflows reduce administrative overhead, allowing providers to deliver 40-minute new patient visits and unrushed care at a lower cost (~30% savings to patients). - **Quality & Trust Flywheel**: A vetted network with a 4.95★ average provider rating and high patient appointment volume builds brand trust with both providers and patients, creating network effects. ## Strategic Focus - **Expand the Independent Practice Network**: Scaling beyond Arizona and Washington to bring the independent primary care model to more regions. - **Deepen the Platform**: Continuing to invest in AI-powered workflows and back-office infrastructure to make launching and running an independent practice as frictionless as possible. - **Attract Top Clinical & Operations Talent**: Actively hiring for growth, product engineering, customer success, and strategy/operations roles to build out the founding team. - **Build a Generational Healthcare Brand**: Positioning Corner Health as the definitive technology partner for independent primary care, with a long-term goal of redefining how primary care is delivered in the U.S. ## Why Work Here - **Early-Stage Impact**: A founding-team environment where employees (currently ~11 people) wear multiple hats and directly shape the product, strategy, and culture — recent hires include the first finance lead and founding team members in BizOps and Provider Growth. - **Mission-Driven Culture**: Co-founder Lava Sunder's personal story (growing up in his mother's independent practice) anchors the company in a deeply human mission: making healthcare personal again and helping clinicians achieve financial independence. - **Location & Format**: On-site roles in Santa Monica, CA, with open positions including Customer Success Manager, Head of Growth, Head of Patient Growth, Product Engineer, Strategy and Operations Lead, and even a "Design Your Own Role" option for exceptional candidates. - **AI-Forward + Human Oversight**: Uses AI tools to support hiring and workflows, but emphasizes that human judgment drives final decisions — a signal of their balanced, practical approach to technology. - **Transparent Hiring**: Careers page clearly explains AI-assisted recruitment practices, indicating a thoughtful and honest hiring process. ## Sources 1. [Corner Health Official Site](https://www.cornerhealth.com/) 2. [Corner Health About Page](https://www.cornerhealth.com/about) 3. [Corner Health Careers Page](https://find.cornerhealth.com/careers) 4. [Corner Health Job Listings (Lever)](https://jobs.lever.co/corner-health) 5. 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