---
title: 'Customer Success Manager, Corporate at AlphaSense'
canonical: 'https://feeny.ai/job/customer-success-manager-corporate-alphasense-london-greater-london-england-fnfzw47qjfrm'
type: 'job'
last_seen: '2026-10-15'
---

# Customer Success Manager, Corporate at AlphaSense

- **Company:** AlphaSense
- **Location:** London Greater London England, United Kingdom
- **Posted:** 2026-07-22
- **Last confirmed live:** 2026-10-15
- **Apply:** https://job-boards.greenhouse.io/alphasense/jobs/8644403002

## Job description

About AlphaSense:

AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit [www.alpha-sense.com](http://www.alpha-sense.com). Come join us.

About the Team:

The Customer Success organisation is composed of four teams: pre-sales, customer success, account management and support. The CS org is dedicated to ensuring every client realises the full value of their investment in our platform, working as an integrated partner to help clients achieve meaningful outcomes and embed AlphaSense into their everyday decision-making.

By blending industry knowledge, product expertise, and a deep understanding of client priorities, the team helps organisations uncover new use cases, accelerate adoption, and sustain long-term growth. Their close engagement with clients also creates a powerful feedback loop—informing product innovation, shaping content strategy, and ensuring that the evolving needs of the financial services community are consistently reflected in how AlphaSense delivers value.

About the Role:

The Customer Success Manager (CSM) role at AlphaSense is central to ensuring our clients realise measurable outcomes from their investment in our platform. CSMs partner with Account Managers to optimise the customer journey delivering value from the moment they join AlphaSense by focusing on strong product adoption and engagement. You will proactively monitor usage, adoption, and account health, while aligning AlphaSense to client goals and embedding our platform into their day-to-day workflows.

What You’ll Do:

- Client Engagement: You will be on the front lines engaging with our end users through a variety of mediums, including virtual and in-person meetings, email, ‘warm’ calling direct lines, etc. - all with the end goal of delivering value through platform adoption + use case mapping
- Drive Adoption & Value: Monitor usage, deliver tailored strategies, and lead client sessions that unblock any barriers to feature adoption
- Onboarding & Ongoing Training: As an expert on the product, you will guide new clients through onboarding, training, and best-practice adoption to ensure a strong foundation, both virtually and in person.
- Retention & Growth: Partner with sales and account management teams by strengthening adoption to support renewals, articulating AlphaSense’s differentiated and competitive value.
- Data-Driven Mindset: Proactively leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen our customers’ ROI case for AlphaSense
- Voice of the Customer: Act as the advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams to clearly articulate what customers value most. We do this by actively collecting client value stories and statements—whether on calls or in person—and use those insights to shape priorities, guide strategy, and ensure the customer voice is consistently represented across the organisation.

Who You Are:

- 2–4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role (financial data experience a plus).
- Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes.
- Comfortable using data to inform decisions, with strong organisational and time-management skills.
- A proactive, curious, and consultative professional who thrives in fast-paced environments and values collaboration.
- Excellent communication skills with a demonstrable track record for collaborating in a cross-functional environment.
- Ability to be in our London office 1x per week.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

- AlphaSense never asks candidates to pay for job applications, equipment, or training.
- All official communications will come from an @[alpha-sense.com](http://alpha-sense.com/) email address.
- If you’re unsure about a job posting or recruiter, verify it on our [Careers page](https://www.alpha-sense.com/careers/).

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

## About AlphaSense

## Company Overview
- **One-liner**: AlphaSense operates an AI-powered market intelligence and search platform that helps business professionals make faster, more confident decisions by synthesizing insights from a vast library of curated public and private content.
- **Entity Type**: Private (Series G, last raised ~1 month ago)
- **Headquarters**: New York, NY (441 Ninth Avenue 4th Floor, New York, 10001)
- **Founded**: 2011
- **Founders**: Jaakko (Jack) Kokko and Raj Neervannan

## Core Business
- **Primary industry/industries**: Market Intelligence, Enterprise AI, Financial Data & Analytics
- **Target customers**: B2B – serving Investment Banking, Hedge Funds, Private Equity, Asset Management, Consulting, Life Sciences & Healthcare, Tech/Media/Telecom, Energy, Industrials, Consumer Goods & Retail
- **Mission or purpose statement**: “Empower professionals to make smarter business decisions with confidence and speed.” [[glassdoor.com]]

## Products & Services
- **AlphaSense Core Search (newest release: AlphaSense X)**: AI-driven search engine that surfaces insights from millions of premium financial and business documents (company filings, broker research, expert transcripts, private data, internal content). Includes generative search with sentence-level citations and no hallucinations. Multi-agent architecture automates repeatable research tasks and synthesizes findings into reports and slides. [[alpha-sense.com]]
- **Acquired Assets (Tegus, BamSEC, Canalyst, Sentieo)**: Integrated expert call transcripts, SEC filing analytics, financial models, and quantitative data to deepen the content library.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company); total raised is **$1.747B** (Series G as of mid-2025). [[cbinsights.com]]
- **Key Metric**: Total funding of $1.747B.
- **Notable Investors/Partners**: Not listed in provided sources; partner recognition includes Cerebras Systems for accelerated AI inference. [[alpha-sense.com/about/]]
- **Growth Signals**: Trusted by 7,000+ of the world’s largest enterprises; headcount of 1,001–5,000 employees (Glassdoor); new headquarters in Hudson Yards; multiple acquisitions (Tegus, BamSEC, Canalyst, Sentieo) over the past five years; partnership with Cerebras for faster AI.

## Competitive Advantages
- **Curated & exclusive content**: Access to Tegus expert transcripts, broker research, private financial data, and company filings that competitors may lack.
- **Trusted AI**: “Sentence-level citations and no hallucinations” – GenAI outputs grounded in reliable sources with full auditability.
- **Unified workflow**: Combines discovery, reasoning, and output generation in a single platform – eliminating fragmented tools.
- **Patents**: Filed 40 patents related to computational linguistics, natural language processing, and data management. [[cbinsights.com]]

## Strategic Focus
- **Next-generation Generative Search**: Multi-agent architecture that automates research tasks and produces executive-ready reports.
- **Content expansion**: Continues to acquire and integrate high-value data sources (expert transcripts, financial models, etc.).
- **AI reliability**: Emphasizing hallucination-free outputs and sentence-level citations to maintain trust with decision-makers.

## Why Work Here
- **Culture**: Described as “product-led, growth mindset, people first.” Emphasis on empathy, inclusion, psychological safety, and work-life balance. [[alpha-sense.com/careers/]]
- **Benefits**: Comprehensive medical coverage, mental health support, wellness programs, retirement plans, stock options, financial consulting, generous time-off, volunteering opportunities, and family-friendly programs.
- **Growth**: Continuous learning, mentorship, leadership access, and career mobility across teams and regions.
- **Work environment**: “You’ll be surrounded by smart, supportive teammates” – autonomy with collaboration, fast-moving, trust-based. Offices in 7 locations; hybrid/remote policy not explicitly stated in provided sources.

## Sources
1. [alpha-sense.com](https://www.alpha-sense.com/)
2. [alpha-sense.com/careers/](https://www.alpha-sense.com/careers/)
3. [alpha-sense.com/about/](https://www.alpha-sense.com/about/)
4. [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-AlphaSense-EI_IE1664354.11,21.htm)
5. [cbinsights.com](https://www.cbinsights.com/company/alphasense-1)

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