--- title: 'Customer Success Manager at Cosuno' canonical: 'https://feeny.ai/job/customer-success-manager-cosuno-berlin-swe7mh9234f8' type: 'job' last_seen: '2026-10-16' --- # Customer Success Manager at Cosuno - **Company:** Cosuno - **Location:** Berlin, Germany - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-04-17 - **Last confirmed live:** 2026-10-16 - **Apply:** https://jobs.ashbyhq.com/cosuno/42c0f395-a6e5-4cb7-abce-bf9ddbde1e78/application **Skills:** B2B SaaS, Customer Success, Account Management, Data Analysis, KPI Interpretation, Process Development, Additional languages > As a Customer Success Manager for the Aftermarket segment, you will guide new customers through structured onboarding, analyze usage patterns to identify risks and upsell opportunities, and collaborate with Sales and Product teams to ensure measurable success. You will build processes, conduct training, and establis... ## Job description Das Nachunternehmer-Segment von Cosuno befindet sich in einer starken Wachstumsphase. Um dieses Wachstum nachhaltig abzusichern, bauen wir eine neue Customer Success Struktur speziell für dieses Segment auf. Als Customer Success Manager gehörst du zu den ersten Personen, die diesen Bereich formen und langfristig prägen. Du begleitest unsere Nachunternehmer nach Vertragsabschluss, führst sie durch ein strukturiertes Onboarding, unterstützt und analysierst die Nutzung, erkennst Risiken frühzeitig und entwickelst Accounts aktiv weiter. Du sorgst dafür, dass unsere Kunden das Produkt nicht nur verstehen, sondern konkrete, messbare Ergebnisse erzielen. Hier packen alle mit an: Du arbeitest nicht nur operativ im Tagesgeschäft, sondern baust Prozesse und Strukturen aktiv mit auf. Du testest neue Ansätze, bewertest deren Erfolg und prägst so das Fundament für nachhaltigen Customer Success im Nachunternehmer-Segment. - Du bearbeitest Kundenanfragen per E-Mail, Telefon oder Chat - schnell, empathisch und lösungsorientiert - Du erstellst Analysen und Reportings zum Nutzungsverhalten der Kunden, um Risiko oder Upsell Signale zu identifizieren und gezielte Maßnahmen einzuleiten - Hierzu arbeitest du eng mit dem Sales & Product Team zusammen - Du arbeitest eng mit Sales und Product zusammen, um Kundenfeedback weiterzugeben und Verbesserungspotenziale aufzudecken - Du erklärst unsere Plattform in einem maßgeschneiderten Onboarding und hilfst bei Fragen zur Nutzung, Einrichtung oder zu Funktionen - Kunden durch Schulungen, Webinare und strukturierte Enablement Inhalte weiterentwickeln. Dein Profil - Mind. 2 Jahre Erfahrung im Customer Success, Account Management oder in einer vergleichbaren Rolle, idealerweise im B2B SaaS und Sales Umfeld. - Du hast Freude daran, anderen zu helfen, bist empathisch, dabei aber stets ziel- und lösungsorientiert - Du bist strukturiert, zuverlässig und priorisiert eigenständig - Du bist ein Kommunikationstalent, sowohl in der direkten Kundeninteraktion als auch in Workshops oder Webinaren. - Du bist daten-affin, arbeitest gekonnt mit KPIs und hilfst uns dabei Nutzungsdaten zu interpretieren und Kundenerfolg so messbar zu machen - Du testest neue Ansätze, bewertest kritisch, was funktioniert, und baust Prozesse aktiv von Null auf - eigeninitiativ und mit unternehmerischem Mindset. - Deutsch auf Muttersprachniveau (C2) ist unerlässlich; weitere Sprachkenntnisse sind von Vorteil. Warum wir? - Du gestaltest eine neue Customer Success Organisation im Nachunternehmer-Segment von Anfang an mit. - Du übernimmst direkte Verantwortung für Retention, Wachstum und Kundenerfolg in einem strategisch wichtigen Segment. - Du arbeitest eng mit Product, Sales, Support und Management zusammen und siehst den Impact deiner Arbeit unmittelbar. - Du profitierst von flexiblen Arbeitsmodellen, moderner Ausstattung und einer offenen, transparenten Kultur. - Teilnahme an Firmenevents und regelmäßigen Teamevents (sowohl offline als auch online). - Offene Feedback-Kultur mit regelmäßigen 1:1-Meetings und Entwicklungsgesprächen. ## About us Cosuno – Revolutionizing construction through technology. We are Cosuno – a fast-growing tech startup that is making the construction industry more efficient and transparent with our digital platform for tenders and procurement processes. Our goal: to solve the most complex challenges in the industry with innovation and simplicity. Why Cosuno? Artificial intelligence is the key to our solution: it analyzes millions of price data points and helps construction companies create precise and efficient bids. This not only saves our customers time but also helps them avoid unnecessary costs. But for us, it's not just about technology – it's about the people who drive it. At Cosuno, you will work with creative minds who are reshaping the construction industry. We believe in diversity because we know that the best ideas come from different perspectives. An integrative and inclusive work environment is a matter of course for us. Join us – Build the future of construction. ## About Cosuno ## Company Overview - **One-liner**: Cosuno provides an AI-driven SaaS platform that digitizes and automates procurement, tendering, and subcontractor management for the construction industry. - **Entity Type**: Private (Series B) - **Headquarters**: Berlin, Germany - **Founded**: 2019 - **Founders**: Christoph Berner, Fritz Cramer, Maximilian Seifert ## Core Business - **Primary industry/industries**: Construction Technology (PropTech), Procurement Software - **Target customers**: General contractors, property developers, architects, and subcontractors (B2B, Enterprise, SMB) - **Mission or purpose statement**: To re-invent construction software by bringing transparency, efficiency, and digitization to the traditionally paper-driven procurement process. ## Products & Services - **Cosuno Platform (Intelligent Tendering & Award)**: A SaaS platform enabling users to create tenders in minutes with AI error-checking, centrally dispatch offers, receive digital bid submissions, compare prices automatically, and manage digital awards and rejections. - **Cosuno Network & Marketplace**: Access to a network of 250,000+ qualified subcontractors, planners, and architects in the DACH region. AI-powered matching recommends suitable bidders, and a marketplace allows companies seeking projects to view current tenders. - **AI Price Assistant**: An AI tool trained on millions of tender data points that delivers real-time, customized price forecasts for calculations and negotiations, helping users benchmark against market rates. - **Costing & Controlling Module**: Features quantity determination, cost calculation, historical price database, AI market prices, and award success analysis. - **Documents & Contracts Module**: Cloud document storage, digital evidence management, contract conclusion, and change order management. - **Project Control & Communication Module**: Project collaboration, task management, project dashboards, and transparent bidder communication. - **System Integrations**: Seamlessly integrates with SAP, RIB iTWO, Nevaris Build, and BRZ. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Total funding of $45M (Series B). - **Notable Investors/Partners**: Spark Capital (led Series A), Cherry Ventures, SIGNA via APIC Investments, PERI. Angel investors include Hakan Koç, Christian Bertermann, Johannes Reck, Carsten Thoma, and others. - **Growth Signals**: - Processes over €100 billion in offer volume on its platform. - Network grew to 250,000+ qualified contractors. - Reports a 14% increase in contract award profit for users due to more bids. - Reports a 50%+ time savings through automation of manual processes. - Processes over 100 employees (as per company website). ## Competitive Advantages - **AI-First Approach**: The platform is built on AI for matching bidders, generating price forecasts, and checking tender errors, creating a defensible data moat from millions of tender data points. - **DACH Market Dominance**: Possesses the largest construction network in the DACH region (250,000+ contractors), creating strong network effects. - **Deep Industry Specialization**: Solely focused on construction procurement, a massive but traditionally offline and complex market, making the solution highly tailored and sticky. - **Proven ROI**: Clear metrics on time savings (50%+) and profit margin improvement (14%) provide strong value propositions for risk-averse construction firms. ## Strategic Focus - **Product Development**: Continuously enhancing the AI capabilities of the platform (Price Assistant, AI agent for tender creation). - **International Expansion**: Previous funding rounds were explicitly earmarked for entering new markets beyond the DACH region. - **Network Growth**: Expanding the marketplace and network of subcontractors to deepen the value for all users. ## Why Work Here - **Culture**: Values-driven environment focused on modernizing a legacy industry. Emphasis on using cutting-edge AI to solve real-world problems. - **Work Policy**: Hybrid workspace based in Berlin. Employees engage in a combination of remote and on-site work (two offices in Berlin). - **Team & Growth**: A rapidly growing team of ~100 employees, offering significant career growth opportunities in a well-funded Series B startup. - **Engineering Focus**: Heavy emphasis on AI and automation engineering roles, with a modern tech stack (TypeScript). The company is actively hiring for Senior AI Engineers, Analytics Engineers, and Full Stack Developers. ## Sources 1. [cosuno.com](https://www.cosuno.com/en/company) 2. [cosuno.com](http://cosuno.com/web/en) 3. [builtin.com](https://builtin.com/company/cosuno) 4. [cbinsights.com](https://www.cbinsights.com/company/cosuno) 5. [welcometothejungle.com](https://www.welcometothejungle.com/en/companies/cosuno) ## Other roles at Cosuno - [(Senior) Account Executive (f/m/d)](https://feeny.ai/job/senior-account-executive-f-m-d-cosuno-berlin-fw13dj53jf5v) — Berlin, Germany - [Technical Product Manager – Integrations & Connectors (m/f/d)](https://feeny.ai/job/technical-product-manager-integrations-connectors-m-f-d-cosuno-germany-ykmh3qfqqe4b) — Germany - [Senior Data Analyst](https://feeny.ai/job/senior-data-analyst-cosuno-berlin-4vgsnyxcnfdy) — Berlin, Germany - [Senior Lifecycle & Retention Manager](https://feeny.ai/job/senior-lifecycle-retention-manager-cosuno-berlin-s9bas6ar15qf) — Berlin, Germany - [Office Manager (m/w/d) - mit Perspektive People Operations](https://feeny.ai/job/office-manager-m-w-d-mit-perspektive-people-operations-cosuno-berlin-y45hxw6k6gsr) — Berlin, Germany - [Senior AI Product Engineer](https://feeny.ai/job/senior-ai-product-engineer-cosuno-berlin-m6gseryrr7a8) — Berlin, Germany - [Engineering Manager](https://feeny.ai/job/engineering-manager-cosuno-berlin-facvmv7rkbgk) — Berlin, Germany - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-cosuno-berlin-1271bhyta9bb) — Berlin, Germany - [IT Administrator](https://feeny.ai/job/it-administrator-cosuno-berlin-jv0wff9ntzwq) — Berlin, Germany - [AI Automation Engineer](https://feeny.ai/job/ai-automation-engineer-cosuno-berlin-cbfksyww0xaw) — Berlin, Germany