---
title: 'Customer Success Manager at Crossing Minds'
canonical: 'https://feeny.ai/job/customer-success-manager-crossing-minds-san-francisco-k9d7q5asd3bj'
type: 'job'
last_seen: '2026-10-18'
---

# Customer Success Manager at Crossing Minds

- **Company:** Crossing Minds
- **Location:** San Francisco, CA / Toronto, Canada
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2022-06-02
- **Last confirmed live:** 2026-10-18
- **Apply:** https://jobs.lever.co/crossing-minds/e09ca65c-9d61-4f42-a487-2b3acbfe517b

## Job description

Crossing Minds is the smartest platform powering perceptive recommendations that drive online discovery and engagement. Founded and led by world-renowned AI pioneers and powered by the latest advances in deep learning, Crossing Minds instantly delivers precise, session-based recommendations that don’t infringe on or jeopardize customer privacy. Our team is currently based in San Francisco, Toronto, Paris with more offices to come!

You'd be joining our team of world-leading AI experts, alongside co-founders Alexandre Robicquet,  and Dr. Emile Contal. We built the company out of Stanford's AI research labs, and already have a great bench of customers using our platform.

Recommendations have the opportunity to disrupt online experiences like search did for the internet and we’d love the opportunity to talk to you about being a key part of building our future. _____

What you will do:

- Build deep, trusted relationships with key contacts and executives at our customer's companies.
- Review ongoing customer campaigns and provide strategic guidance to customers.
- Successfully onboard and deploy new customers by working closely with the engineering team.
- Be a trusted advisor and subject matter expert on the Crossing Minds product and best practices in personalization for our customers.
- Work closely with sales, product, engineering, and marketing to ensure that our customer's needs are met.
- Be responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc.
- Ability to balance a constant flow of short-term projects while looking ahead for “what’s next” for our customers.
- Be the voice of the customers and provide customer feedback internally to stakeholders.
- Identify, sell, upsell, enable, and manage opportunities with our customers.

What you should have:

- At least 5 years of enterprise SAAS customer success, experience
- A thoughtful and empathetic approach when dealing with customers and internal stakeholders
- An analytical mindset focused on uncovering opportunities for customers.
- An understanding of the AI software landscape.
- Ability to work with a diverse range of customers, who each have their own vision and measure of success.
- Ability to manage projects, roadmaps, and onboarding with engineers and product teams.
- Preferred: Experience working with international customers in a past role.

US Benefits: 75% coverage on Medical, Dental, and Vision insurance 100% coverage on Basic Life! Employer-matched 401(k) 20-day PTO 9-days of paid holiday Company shutdown from 12/24 - 01/01 Professional education opportunities

The Crossing Minds team prides itself on our team culture and values. Our differences are valued, and our authenticity is celebrated. We are committed to nurturing an environment of mutual respect where equal employment opportunities are available to all.

## About Crossing Minds

## Company Overview
- **One-liner**: Crossing Minds builds AI-powered real-time recommendation and personalization platforms for e-commerce and digital experiences, and was acquired by OpenAI in 2025.
- **Entity Type**: Private (acquired by OpenAI) – previously venture-backed with Series A funding
- **Headquarters**: San Francisco, California, USA (with offices in Toronto, Canada, and Paris, France)
- **Founded**: 2017
- **Founders**: Not publicly listed, but described as “world-renowned AI pioneers”

## Core Business
- Primary industries: E-commerce, retail, digital content, and enterprise AI personalization
- Target customers: B2B – e-commerce companies, retailers, and digital platforms needing real-time recommendation engines
- Mission statement: “help businesses engage their customers … help people discover products they love … help turn curiosity into loyalty” [builtin.com](https://builtin.com/company/crossing-minds)

## Products & Services
- **Crossing Minds Platform**: A real-time 1:1 personalization engine that recommends products, enables intelligent upselling/bundling, and personalizes email/SMS campaigns. Tailored to each store’s unique attributes. [crossingminds.com](https://www.crossingminds.com/)
- **RAGSys**: A real-time, KPI-driven retrieval engine that lets LLMs continuously learn and improve based on live data without manual fine-tuning. Launched in 2024. [linkedin.com](https://linkedin.com/company/crossing-minds)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (acquired by OpenAI in June 2025; terms not public)
- **Key Metric**: Total Funding $13.5M; Annual Revenue ~$6.4M (latest estimate) [linkedin.com](https://linkedin.com/company/crossing-minds)
- **Notable Investors/Partners**: Radical Ventures (led Series A), Shopify (only recommendation engine backed by Shopify), and other seed investors. [linkedin.com](https://linkedin.com/company/crossing-minds)
- **Growth Signals**: Acquired by OpenAI in June 2025, signaling validation of technology and talent. Previously showed strong headcount (but recently dropped to ~3 employees, likely post-acquisition integration). [linkedin.com](https://linkedin.com/company/crossing-minds)

## Competitive Advantages
- **Deep AI expertise**: Founders are AI pioneers with deep learning and recommendation system background.
- **Real-time + privacy-first**: Session-based recommendations without compromising customer privacy.
- **Shopify backing**: The only recommendation engine officially backed by Shopify.
- **RAGSys innovation**: Pioneered in-context learning for LLMs, enabling continuous self-improvement without manual fine-tuning.
- **Acquisition by OpenAI**: Now part of the leading AI research organization, with access to massive resources and mission alignment.

## Strategic Focus
- Current priority: Joining OpenAI to “bring our work and values into a mission to ensure artificial general intelligence benefits all of humanity.” [crossingminds.com](https://www.crossingminds.com/)
- Previously focused on scaling real-time personalization and RAG-based retrieval; now likely contributing to OpenAI’s broader AI infrastructure and personalization capabilities.

## Why Work Here
- **Culture values**: Integrity, Empathy, Empower Others, Over-Deliver. [ragsys.crossingminds.com](https://ragsys.crossingminds.com/company-resources/company/careers)
- **Work model**: Hybrid and remote options available. Open roles include Customer Success Manager (Remote San Francisco/Toronto), Applied Machine Learning Internship (On-site Paris), Head of Product (Hybrid San Francisco/Toronto/Paris). [jobs.lever.co](https://jobs.lever.co/crossing-minds)
- **Perks**: Not detailed, but emphasis on “pushing boundaries” and “building with purpose.” As part of OpenAI, employees may gain access to cutting-edge AI research and resources.
- **Engineering culture**: Strong focus on real-time ML, RAG, and deep learning; team distributed across US, Canada, and France. [linkedin.com](https://linkedin.com/company/crossing-minds)
- **Note**: The company has been acquired, so hiring may be limited to roles needed for integration into OpenAI. Current openings (as of search date) are still posted on Lever.

## Sources
1. [crossingminds.com](https://www.crossingminds.com/) – Acquisition announcement and company description
2. [linkedin.com](https://linkedin.com/company/crossing-minds) – Company details, funding, revenue, headcount, and recent posts
3. [builtin.com](https://builtin.com/company/crossing-minds) – Overview, office locations, and mission statement
4. [jobs.lever.co](https://jobs.lever.co/crossing-minds) – Current open positions and work model
5. [ragsys.crossingminds.com](https://ragsys.crossingminds.com/company-resources/company/careers) – Career page with culture values

## Other roles at Crossing Minds

- [Applied Machine Learning Internship](https://feeny.ai/job/applied-machine-learning-internship-crossing-minds-paris-6n2dnhjgkj41) — Paris, France
- [Head of Product](https://feeny.ai/job/head-of-product-crossing-minds-san-francisco-5b9s1mxdxkvk) — San Francisco, CA / Toronto, Canada / Paris, France
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