--- title: 'Customer Success Manager (CSM) at Coworker.ai' canonical: 'https://feeny.ai/job/customer-success-manager-csm-coworker-ai-san-francisco-4msnqf7mqtkb' type: 'job' last_seen: '2026-09-13' --- # Customer Success Manager (CSM) at Coworker.ai - **Company:** Coworker.ai - **Location:** San Francisco, CA - **Compensation:** $160k–$200k - **Employment:** full-time - **Posted:** 2026-09-11 - **Last confirmed live:** 2026-09-13 - **Apply:** https://jobs.ashbyhq.com/coworker/2d24286d-240c-4b0e-8c53-f950c7e30e0e ## Job description Position: Customer Success Manager Location: San Francisco, CA / Atlanta, GA (Hybrid/Remote Flexibility) Type: Full-Time Experience: 3-10 Years in Customer Success, SaaS, or AI Why Coworker? Coworker is redefining how organizations work with AI. Our platform delivers the same chat, cowork, and code capabilities that enterprises need - at 80% lower cost with identical output quality. Coworker builds a context graph that deeply understands your work and company. It does 5x the work for the same spend by pairing every task with the right models and context. We're a fast-scaling startup with a powerful PLG engine and rapidly growing enterprise pipeline. ## The Role Own customer outcomes for Mid-Market and Enterprise organizations - from onboarding through multi-year expansion. We're seeking an experienced Customer Success Manager to drive adoption, retention, and growth across a portfolio of AI-forward accounts. You'll navigate complex, multi-stakeholder customer environments, align our solution with executive-level strategic goals, and serve as the voice of the customer internally. This role requires a blend of relationship building, consultative guidance, and cross-functional collaboration with the Product, Engineering, Sales, and Support teams. ## What You'll Do - Customer Value Delivery: Work closely with customers to understand and address their business objectives and challenges; ensure they realize measurable value from Coworker. - Relationship Building: Develop multi-threaded relationships with customer stakeholders and executive sponsors; build champions and trusted advisor status. - Adoption & Expansion: Drive product adoption through best-practice recommendations, QBRs, and success plans; identify and execute upsell and cross-sell opportunities. - Health & Risk Management: Proactively monitor account health using usage metrics, support signals, and engagement data; flag risks early and execute mitigation plans. - Constructive Challenging: Push customers to adopt best practices and make decisions that will ultimately benefit their organization; influence without authority. - Creative Problem Solving: Leverage technical aptitude and project management skills to address complex issues both internally and externally. - Cross-Functional Advocacy: Partner with Product, Engineering, and Support to escalate issues, advocate for customer needs, and influence roadmap priorities. - Forecasting & Reporting: Develop and maintain accurate forecasts for retention, expansion, and health scores; deliver weekly account reviews. ## What We're Looking For - 3+ years in a Customer Success, Account Management, or related role in SaaS or AI. - Experience with horizontal, technical, or AI-native products. - Track record of managing a portfolio of accounts with measurable retention and expansion outcomes. - Comfort with ambiguity and a builder mindset - AI Fluency: Hands-on experience with AI tools beyond basic chat (Claude, ChatGPT, Cursor, etc.) - deep understanding of enterprise AI landscape; ability to position Coworker within a broader AI strategy. - Strong technical aptitude; ability to navigate product capabilities and integration discussions. - Data-driven approach to customer health and adoption. - Excellent written and verbal communication skills. - Authorization to work in the US. ## Compensation - Estimated On Target Earnings: $160K - $200K - Offers Equity - Benefits: Health, dental, vision; 401(k); flexible PTO Drop us a line! We encourage you to drop us a line even if you feel over- or under-qualified. We want to find the best people to help us build Coworker no matter who they are. We have a lot of different areas of responsibility and we are always happy to brainstorm with you about what would be the best fit. Coworker.ai is an equal opportunity employer. We believe everyone should feel great about being their authentic selves at Coworker–this is the only way to do our best work! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe that great employees come from diverse backgrounds. ## About Coworker.ai ## Company Overview - **One-liner**: Coworker.ai builds an enterprise AI agent that autonomously researches, plans, and executes complex work across a company’s tools, powered by its proprietary Organizational Memory (OM1) architecture. - **Entity Type**: Private (Seed stage; $13M seed round announced May 2025) - **Headquarters**: San Francisco, California, United States - **Founded**: 2024 - **Founders**: Alex Calder (CEO) and Bradford Church (CPO) ## Core Business - **Primary industry**: Enterprise AI / Autonomous AI Agents / AI-powered automation - **Target customers**: B2B, mid-market to enterprise (Sales, Engineering & Product, Customer Success, Leadership) - **Mission**: “The world’s first general-purpose AI teammate that can research, plan, and execute complex work like an experienced colleague.” ## Products & Services - **Coworker AI Agent**: Autonomous agent that can answer, plan, and execute multi-step tasks across 25+ enterprise tools (Slack, Jira, GitHub, Salesforce, etc.) without custom coding. Powered by OM1 memory architecture – a proprietary knowledge graph tracking 120+ business dimensions. - **Chat**: Conversational AI across all connected systems (CRM, support, docs, code, data). - **Cowork**: Generate polished artifacts (decks, docs, dashboards, financial models) with shared context. - **Code**: Repo-aware coding with multi-file edits, sandboxed execution, and full org context. - **Agents**: Long-running, permission-aware agents triggered across the stack; built in plain English. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed (private company) - **Total Funding**: $16.5M ($13M seed round led by Jeff Huber of Triatomic Capital, plus pre-seed from Soma Capital, Focal VC, Mischief, Karman Ventures) - **Key Metric**: 4.9 / 5 on G2 (10 reviews); ~23 employees; 3,646 LinkedIn followers - **Notable Investors**: Jeff Huber (Triatomic Capital), Ramtin Naimi (Abstract Ventures), Mallun Yen (Operator Collective), Tim Young (Eniac Ventures), Clark Golestani, Ken Hausman, Jack Greenfield (K2 Access Fund), Soma Capital, Focal VC, Karman Ventures - **Growth Signals**: Launch of the first AI agent with deep company context (May 2025); customers reporting 4,000+ hours saved in initial deployment; 4 active job postings across engineering and sales; expanding from San Francisco to Atlanta office. ## Competitive Advantages - **Proprietary OM1 memory architecture** that gives the agent deep, persistent context across a company’s data, culture, and workflows – unlike generic AI assistants. - **Intelligent routing** across 50+ native integrations and multiple open/closed models (open source made enterprise-ready) – delivering frontier-quality output at 80% lower cost than standard frontier APIs. - **Enterprise-grade security**: SOC 2 Type II, GDPR, CASA Tier 2, US-hosted models, permission-aware (respects existing access controls), no training on customer data. - **No vendor lock-in**: as better models ship, agents automatically adopt them without migration or re-platforming. ## Strategic Focus - Expand autonomous agent capabilities to every business function (sales, engineering, customer success, leadership). - Continue adding 50+ new connectors per week and supporting more enterprise tools. - Scale the memory architecture (OM1 → OM2) to support even richer context and cross-department collaboration. - Maintain leadership in security and compliance to win enterprise trust. ## Why Work Here - **Early-stage rocket ship**: Backed by top-tier investors and founded by former Uber executives. Small team (~23 people) means outsized ownership and impact. - **Flexible work model**: Remote or hybrid with offices in San Francisco (HQ) and Atlanta, Georgia. Roles listed as “Remote or Hybrid” (Built In). - **Engineering culture**: 40% of the team is technical. Engineers get to work on cutting-edge AI agent infrastructure, model routing, and proprietary knowledge graphs. - **Growth trajectory**: Company is in active hiring (Software Engineer, Account Executive, Senior Account Executive, Head of Marketing). Fast-paced environment with significant autonomy. - **Mission-driven**: Automating routine work so people can focus on meaningful, creative work. “Turning one person into a team of tens.” ## Sources 1. [coworker.ai](https://coworker.ai/) 2. [Built In - Coworker.ai Careers](https://builtin.com/company/coworkerai) 3. [LinkedIn - Coworker.ai](https://www.linkedin.com/company/get-coworker) 4. [PRNewswire - Coworker.ai Launches AI Agent with $13M Seed Round](https://www.prnewswire.com/news-releases/coworkerai-launches-the-first-ai-agent-with-deep-company-context-backed-by-13m-seed-round-302459262.html) 5. [Tracxn - Coworker.ai Profile](https://tracxn.com/d/companies/coworkerai/__CHawd97ZUznxBLtIYPwhi9Uhht4ULGQ00FQrtiMFLh8) ## Other roles at Coworker.ai - [Principal Software Engineer](https://feeny.ai/job/principal-software-engineer-coworker-ai-san-francisco-bz24j8dbncgk) — San Francisco, CA - [Account Executive](https://feeny.ai/job/account-executive-coworker-ai-san-francisco-4fe8jcmxmmsz) — San Francisco, CA - [Senior Account Executive](https://feeny.ai/job/senior-account-executive-coworker-ai-san-francisco-1qh36kyjkkts) — San Francisco, CA - [Software Engineer II](https://feeny.ai/job/software-engineer-ii-coworker-ai-atlanta-k6nq9z4jfq9p) — Atlanta, GA - [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-coworker-ai-san-francisco-kfdwh1vde3x1) — San Francisco, CA - [Customer Success Manager (CSM)](https://feeny.ai/job/customer-success-manager-csm-promenade-remote-a1y74bt56gz9)