---
title: 'Customer Success Manager (CSM) at Emergent Labs'
canonical: 'https://feeny.ai/job/customer-success-manager-csm-emergent-labs-bengaluru-t616j8v34j9n'
type: 'job'
last_seen: '2026-10-17'
---

# Customer Success Manager (CSM) at Emergent Labs 

- **Company:** Emergent Labs 
- **Location:** Bengaluru, India
- **Posted:** 2025-12-31
- **Last confirmed live:** 2026-10-17
- **Apply:** https://job-boards.greenhouse.io/emergentlabsinc/jobs/4087395009

## Job description

Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.

Since our public launch, we've crossed $130M in Annualised Revenue and grown to over 10M users across 190+ countries, who have built 12M+ applications on Emergent. We're backed by Creaegis, Khosla Ventures, SoftBank, Lightspeed, Together, Y Combinator, Google, Claypond and Sentinel Global.

We're solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from Google, Amazon, and Dropbox.

We're hiring Customer Success Manager who want ownership, speed, and impact at global scale.

What You'll Do:

- Own and manage a portfolio of enterprise customers, acting as their primary point of contact and trusted advisor. However, depending on business requirements, you may also be assigned SMB customers and/or asked to drive NPS and NRR initiatives for our non-enterprise segments.
- For Enterprise customers, drive retention and expansion across accounts, with ownership of NRR and overall account growth.
- Build strong relationships with key stakeholders and ensure customers are successfully adopting and getting value from Emergent.
- Own customer health and satisfaction, including NPS/CSAT, while proactively identifying and managing account risks or escalations.
- Work closely with Product, Engineering, and internal teams to resolve customer issues, drive adoption, and improve the overall customer experience.
- Identify opportunities for expansion and help customers maximize the value they get from Emergent.

What You Bring:

- 6–10 years of experience in Customer Success, Key Account Management, Account Management, or a similar customer-facing role, with experience managing enterprise customers.
- Experience owning retention and expansion, including NRR, along with NPS/CSAT or other customer satisfaction metrics.
- Strong stakeholder management and communication skills, with the ability to build relationships with senior customer stakeholders.
- Excellent problem-solving, project management, and cross-functional collaboration skills.
- A high-ownership mindset and the ability to thrive in a fast-paced, evolving environment.

Please Note that most of our customers are based in US and European time zones, so working hours will be aligned to customer requirements.

Let's build the future of software together.

## About Emergent Labs 

## Company Overview
- **One-liner**: Emergent is an AI-powered development platform that transforms plain-language descriptions into production-ready software applications, replacing traditional coding with autonomous coding agents.
- **Entity Type**: Private (Series B)
- **Headquarters**: Pleasanton, California, United States
- **Founded**: 2024 (estimated; earliest funding round March 2025) [linkedin.com](https://www.linkedin.com/company/emergentlabs)
- **Founders**: Mukund Jha (CEO) and Madhav Jha (CTO) – twin brothers [ycombinator.com](https://www.ycombinator.com/companies/emergent)

## Core Business
- **Primary industry**: AI-powered software development / Autonomous coding agents
- **Target customers**: B2B (teams, enterprises) and B2C (individual builders, power users); from beginners to experienced developers
- **Mission**: Democratize product development by letting anyone turn ideas into monetizable software without writing code

## Products & Services
- **[Emergent Platform](https://emergent.sh/)**: AI app builder that converts natural language descriptions into fully functional applications. Handles architecture, coding, testing, and deployment autonomously. Generates production-ready code that users own. Pricing starts at $17/month (individual), $167/month (power users), $250/month (teams), with a free tier and enterprise options.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: $100M ARR achieved in 8 months (fastest-growing startup globally) [linkedin.com](https://www.linkedin.com/company/emergentlabs); Total funding $100.125M [linkedin.com](https://www.linkedin.com/company/emergentlabs)
- **Notable Investors/Partners**: Khosla Ventures, SoftBank Vision Fund, Google (AI Futures Fund), Lightspeed India, Prosus Ventures, Together Fund, Y Combinator [linkedin.com](https://www.linkedin.com/company/emergentlabs)
- **Growth Signals**: 6M+ users across 190+ countries; 6M+ applications built; headcount grew 1,713% YoY to 212 employees; 37 active job postings [linkedin.com](https://www.linkedin.com/company/emergentlabs)

## Competitive Advantages
- **Natural language interface** – no drag-and-drop or coding required; works through conversation
- **Full code ownership** – users own all generated code, can download, modify, or host anywhere
- **Autonomous end-to-end development** – agents plan, build, test, and debug apps independently
- **Production scale** – systems run at global scale, handling millions of real applications

## Strategic Focus
- Scaling reliability, security, and correctness of AI-driven software creation
- Expanding enterprise capabilities and custom AI agents
- Continuing rapid hiring (especially in engineering, AI, and growth roles) to support hypergrowth

## Why Work Here
- **Culture**: "Own it" – full product ownership from day one; direct founder mentorship; weekly releases with millions of users [emergent.sh/careers](https://emergent.sh/careers)
- **Remote/Hybrid**: Offices in Bangalore, India and San Francisco/Pleasanton, USA; open to remote for some roles (details per job posting)
- **Perks**: Competitive salary + equity; unlimited PTO; full insurance coverage; meal coverage; modern tech stack
- **Engineering culture**: Elite team of Google, Amazon, IIT/IIM alumni; tackle ambitious projects with the latest tools and technologies; high impact at global scale
- **Growth**: Fastest-growing startup in the world; massive career acceleration opportunity

## Sources
1. [emergent.sh/careers](https://emergent.sh/careers)
2. [emergent.sh](https://emergent.sh/)
3. [job-boards.greenhouse.io/emergentlabsinc](http://job-boards.greenhouse.io/emergentlabsinc)
4. [linkedin.com/company/emergentlabs](https://www.linkedin.com/company/emergentlabs)
5. [ycombinator.com/companies/emergent](https://www.ycombinator.com/companies/emergent)

## Other roles at Emergent Labs 

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- [Senior Software Engineer - GRC](https://feeny.ai/job/senior-software-engineer-grc-emergent-labs-bengaluru-bzn0xw74ehke) — Bengaluru, India
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