---
title: 'Customer Success Manager (CSM) Expansion Mid-Market - Italy & Spain at Tryriot'
canonical: 'https://feeny.ai/job/customer-success-manager-csm-expansion-mid-market-italy-spain-tryriot-paris-r5xzbwtxph0z'
type: 'job'
last_seen: '2026-09-14'
---

# Customer Success Manager (CSM) Expansion Mid-Market - Italy & Spain at Tryriot

- **Company:** Tryriot
- **Location:** Paris, France
- **Compensation:** €55k–€66k
- **Work type:** onsite
- **Posted:** 2026-05-28
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.lever.co/tryriot/7e8f2d37-69bf-4842-9992-2437da975506

## Job description

We're a product-first team on a mission to help grow the cybersecurity culture 🔐 We want to instill cybersecurity good practices to employees in a way that's actually effective, and entertaining enough so that employees don't feel like they're working. Think Duolingo but for cybersecurity. We created a platform to easily rollout a cybersecurity awareness program: the platform sends chat-based 4-minutes long courses to teams. Following the courses, the other side of the platform simulates phishing attacks, to prepare employees to face hackers, but in a safe environment. Created in 2020, Riot has raised $45m with leading investors (Y Combinator, Left Lane, Base10, Funders Club and First Capital) and is now protecting more than 2,000,000 employees in over 2,000 companies (including Intercom, Deel, and Deezer) all over the world. Cybersecurity is everywhere. It's impacting everyone, everyday, and it's becoming the number one risk to any organization, whether it's a small business or a big firm. Yet, the cybersecurity culture in most companies is a disaster. Hackers are leveraging this by targeting the weakest link: the employees. We're on a mission to fix that.

As Customer Success Manager, you support our clients in getting the most value out of our products.

We operate across 2 client segments: Enterprise and Mid-Market.

- Enterprise covers companies with more than 5,000 employees and relies on a more consultative/personalized, relationship-driven approach with a dedicated portfolio.
- Mid-Market covers companies with less than 5,000 employees and relies on a more personalized, relationship-driven approach with a dedicated portfolio.

## What you will do 🤝

- Own the success of a portfolio of ~120 Mid-Market customers, with a balanced focus on retention and expansion.
- Play a key role in launching and structuring the Italian and Spanish Mid-Market segments, in a context where processes and best practices are still being built.
- Drive retention at scale by anticipating risks, preventing churn, and ensuring customers continuously extract value from our product and modules.
- Actively identify and drive expansion opportunities (upsell and cross-sell) within your portfolio by deeply understanding customer needs and use cases.
- Advise customers on best product usage, helping them unlock additional value as their needs evolve.
- Prepare and lead customer interactions (onboarding calls, follow-ups, business check-ins), with a pragmatic and outcome-driven approach.
- Position yourself as a trusted cybersecurity partner, combining product knowledge with a strong understanding of customer challenges.
- Work closely with internal teams (Sales, Product, Marketing) to support expansion motions and improve the overall customer experience.
- Collect and share customer feedback and expansion signals, contributing directly to product evolution and process improvements.
- Help define and improve processes, playbooks, and workflows tailored to the Italian market, with a strong focus on scalability.
- Provide continuous feedback from the field, contributing to the structuration of our go-to-market and Customer Success strategy in Italy.

## Who you are 🪪

## Who you are

- Native/bilingual Italian speaker, you also speak Spanish and English fluently
- You are based in Paris or willing to relocate
- Background in Customer Success or Account Management in tech
- Experienced managing high-volume portfolios, measured on retention and expansion

## What you bring

- Sharp communicator who adapts to any audience
- Proven at identifying opportunities for mutual gains, comfortable in negotiation and closing
- Autonomous and resourceful: you know how to find solutions and the information you need
- Empathetic by nature: you read client behavior, take a step back, and anticipate needs

What drives you

- Passionate about product and the value it creates for customers
- Excited to build and structure a new market, motivated by shaping processes from the ground up
- Curious about cybersecurity and genuinely motivated by the mission

It will be a cultural fit if 🫂

- You're a doer: not afraid to get your hands dirty and get things done
- You have high standards: expect performance to be nothing short of the best
- You are an enthusiastic at heart: exhibit passion and excitement over work

## Why join us at Riot 💜

- Join a healthy-financial company: we're financially strong and highly capital-efficient. Fundraising fuels our momentum, enabling us to scale faster and unlock new growth opportunities
- Contribute to a fast-growing startup with a strong vision and high ambitions, backed by clear business goals. We've tripled our revenue over the past three years, and we plan to grow from €20M to €40M ARR in 2026.
- Experience the energy of a collaborative team in our modern and cosy office located in heart of Paris: Canal Saint Martin

Recruitment process 🎙️

- Screening interview with our TAM (30 min)
- Manager interview with Melanie, VP Success (45min)
- Onsite case study with Mélanie, VP Customer Success and a CSM MM team member (1h)
- Meet Ben, our Founder! (30 min)

At RIOT, we believe that diversity drives innovation and inclusion fosters belonging. We are committed to building a team that reflects a wide range of perspectives, backgrounds, and experiences. We welcome candidates from all walks of life and are dedicated to creating an environment where everyone feels valued, respected, and empowered to thrive. Please note that this is an on-site position with up to 2 days per month of remote work.

## About Tryriot

## Company Overview
- **One-liner**: Riot is an employee security posture management platform that provides frictionless cybersecurity tools to protect employees from AI-powered cyberattacks.
- **Entity Type**: Private (Series B)
- **Headquarters**: Los Angeles, California, USA (also operates from San Francisco, CA; with a strong presence in France)
- **Founded**: 2020
- **Founders**: Louis C. (Co-founder & CTO), Henry de Roquefeuil (Sales Founding Team, YC W20)

## Core Business
- **Primary industry**: Computer and Network Security / Cybersecurity
- **Target customers**: B2B – serving companies of all sizes, from SMBs to leading global enterprises (protects 2,000,000+ employees)
- **Mission**: To create no-friction solutions that keep employees safe from hackers, making employees the first line of defense.

## Products & Services
- **[Riot Platform]**: An employee security posture management platform that provides real-time monitoring, practical phishing training, a 24/7 cybersecurity hotline, and real-time data breach detection. It automatically syncs with Google, Microsoft, and Okta to maintain up-to-date directory information. The platform delivers a single integrated "Karma" score to track and improve company security posture.
- **[Multi-Language Support]**: Awareness training, simulation, and breach intelligence delivered in 33+ languages.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of $44.2 million raised to date
- **Notable Investors/Partners**: Left Lane Capital (led Series B), Base10 Partners (led Series A), Y Combinator (led Seed round). The company has 4 investors in Series B and 10 in Series A.
- **Growth Signals**: The number of cyberattacks targeting employees has grown by 1,275% since the launch of ChatGPT, driving massive demand. Riot protects 2,000,000+ employees. Headcount grew +89.8% YoY, and job postings increased +166.7% year-over-year.

## Competitive Advantages
- **Pioneering real-time approach**: Riot is the first real-time employee cybersecurity monitoring solution, moving beyond traditional annual training to address modern, AI-driven threats.
- **Frictionless, employee-friendly design**: Focuses on user experience and eliminating friction, making security “something employees love” rather than a chore.
- **Strong traction in European market**: Deep talent and customer base in France and across Europe, with expansion into the US.
- **Single, integrated score (Karma)**: Provides a holistic and easily understandable way for organizations to track their security posture.

## Strategic Focus
- **International expansion**: Currently hiring sales and customer success roles across France, Spain, Italy, the UK, and the US.
- **Scaling the platform**: Continued investment in engineering, product design, and GTM engineering to enhance the platform’s capabilities.
- **Mid-market and Enterprise growth**: Active hiring for Account Executives and Customer Success Managers focused on mid-market and enterprise segments.

## Why Work Here
- **Culture**: Described as having a strong office culture with a highly rated work environment. The company invests heavily in building what it calls the “most amazing office to work in.”
- **Remote/Hybrid/Office Policy**: Maintains a hybrid model. Remote work is an option for some roles, but the HQ in Los Angeles has an OnSite workspace. Total offices: 22.
- **Notable Perks & Benefits**:
    - Performance bonuses and employee discounts
    - Diversity, Equity & Inclusion with employee resource groups
    - Generous parental leave and family medical leave
    - Comprehensive healthcare (dental, health insurance, FSA)
    - Tuition assistance, job training and conferences, apprenticeship programs
- **Engineering Culture**: Uses AI tools to support hiring processes. Strong focus on product design and back-end engineering, with active positions for a Senior Product Designer and Backend Engineer.
- **Employee Ratings (4.3/5.0)**: High marks for Career (4.3), with solid scores for Culture (3.8) and Compensation (3.8). Work-life balance rated 3.5.

## Sources
1. [tryriot.com](https://tryriot.com/)
2. [about page](https://tryriot.com/about/)
3. [LinkedIn - tryriot](https://www.linkedin.com/company/tryriot)
4. [Built In - Riot Company Profile](https://builtin.com/company/riot-tryriotcom)
5. [Lever Careers Page](https://jobs.lever.co/tryriot)

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