--- title: 'Customer Success Manager (CSM) at Promenade' canonical: 'https://feeny.ai/job/customer-success-manager-csm-promenade-remote-a1y74bt56gz9' type: 'job' last_seen: '2026-09-08' --- # Customer Success Manager (CSM) at Promenade - **Company:** Promenade - **Location:** Remote - **Compensation:** $60k–$80k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-02-11 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.lever.co/promenade/11abec14-6a4c-4e6f-b9fc-2713ae92f95a ## Job description ## Who we are looking for… BloomNation is scaling rapidly and seeking a Customer Success Manager. You’ll play the vital role of delivering value to your book of business: helping our floral partners grow their business, building relationships with them, and ensuring strong customer retention. This role is best suited for someone who is empathetic, driven, loves solving complex problems with grace and gusto, and balances a competitive nature with being a team player. Working well under pressure and being comfortable with ambiguity are also important - we like to move fast, and that means things can change quickly! You should have at least 1 year of experience in a Customer Success role where you were responsible for retention of a dedicated book of business. Bilingual in Spanish is a big plus! Specifically, you will… - Take ownership of a book of business, ensuring that all your clients receive the value they expect from [Promenade.](http://Promenade.Maintain) - [Maintain](http://Promenade.Maintain) high retention and build trust and rapport with your book of [business.](http://business.Drive) - [Drive](http://business.Drive) adoption of our Point-Of-Sale system, Dashboard features, and other elements of Promenade’s [offerings.](http://offerings.Identify) - [Identify](http://offerings.Identify) opportunities for upsell and expansion, and take action to capture those [opportunities.](http://opportunities.Handle) - [Handle](http://opportunities.Handle) support requests from your book of business via email and [phone.](http://phone.Triaging) - [Triaging](http://phone.Triaging) incoming support issues, accurately diagnosing them, and escalating bugs to the engineering [team.](http://team.Acting) - [Acting](http://team.Acting) as an advocate for Promenade’s partners and providing them with outstanding service while resolving issues in a timely and efficient [manner.](http://manner.Identifying) - [Identifying](http://manner.Identifying) trends and inefficiencies to enhance the support process and improve the user experience. - A product evangelist! Helping partners use our Promenade products to change the way local businesses connect with their community. What’s in it for you... - Personal career development that focuses on where you want to grow, not just the needs of the company - Equity/Stock options in a profitable and rapidly growing company - Great Medical/Dental/Vision coverage - Fully-remote role with MacBook Pro and home-office supplies provided - Ability to mold your career and make an immediate impact - Work in a fast-paced, fun environment with an eclectic group of people from all over the world You will excel if you are... - A natural people person and relationship builder - Passionate about serving small businesses and being apart of a growing startup - Tech savvy and can quickly pick up sales/support tools such as Salesforce, Confluence, and proprietary systems - An excellent communicator, both in writing and over the phone - Friendly, optimistic, and have a caring demeanor - Adept at working well in a start-up environment More about us - Promenade Promenade is a mission-driven company empowering local businesses with products and services that allow them to thrive online and offline. We build vertically-focused software catered to each industry we serve, leveling the playing field between the small business and large aggregators. Promenade was originally founded in 2011 as BloomNation, the nation’s premier network for local florists, disrupting the multi-billion dollar floral industry. After helping thousands of local florists across the country, we doubled down on our mission and began helping more small businesses who carried the same challenges of acquiring and retaining their own customers. Today, Promenade creates software for four industries - BloomNation (Floral), Promenade (Food, Liquor and Butchers) . The company is based in Santa Monica, CA along with Remote roles. Additional highlights… Backed by premier industry investors such as Andreessen Horowitz (AirBnB, Box, Facebook, Lyft, Twitter, etc.), Spark Capital (Tumblr, Upworthy, Warby Parker, etc.), and Crunch Fund (Square, Uber, etc.) Named one of Entrepreneur’s “5 Sizzling Silicon Beach Startups to Watch” Located one block away from the beach on the world-famous 3rd Street Promenade in Santa Monica Why join Promenade? If you want a front-row seat in seeing a company disrupt a massive industry and you love the idea of helping hardworking business owners that serve our local communities and neighborhoods, this is your place. At Promenade, everyone has a voice to create change and move the needle. No hierarchy, no bureaucracy, no politics...just real people working on solving real problems. ## About Promenade ## Company Overview - **One-liner**: Promenade provides an e-commerce and SaaS platform that empowers small, local businesses—including florists, restaurants, and liquor stores—with online ordering, a point-of-sale (POS) back office, and customer management tools. - **Entity Type**: Private (Series B) - **Headquarters**: Santa Monica, California, United States - **Founded**: 2011 (originally as BloomNation) - **Founders**: Farbod Shoraka (CEO and Co-Founder) ## Core Business - **Primary industry/industries**: E-commerce SaaS, Small Business Technology, Food & Beverage Technology, Retail Technology - **Target customers**: B2B; primarily small and local businesses (florists, pizzerias, restaurants, beverage and liquor stores) in the United States. - **Mission or purpose statement**: "Our company mission is for small business owners to thrive, not just survive." ([getpromenade.com](https://getpromenade.com/careers/)) ## Products & Services - **Promenade SaaS Platform**: A comprehensive, cloud-based e-commerce and business management platform. It includes an online storefront builder, order management, and customer engagement tools. - **Promenade POS**: A point-of-sale back office solution that integrates with the online platform, enabling businesses to manage both online and in-store orders from a single system. ([getpromenade.com](https://getpromenade.com/about-promenade/)) - **Industry-Specific Solutions**: The platform is tailored for specific verticals including florists, pizzerias/restaurants, and beverage/liquor stores, addressing unique operational needs for each sector. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric (Funding)**: Total disclosed funding of **$16.5 million**: $5.5M Series A led by Ronny Conway, Andreessen Horowitz, Spark Capital, and Chicago Ventures; $11M Series B led by B. Riley Venture Capital. ([getpromenade.com](https://getpromenade.com/about-promenade/)) - **Notable Investors/Partners**: Andreessen Horowitz, Spark Capital, Chicago Ventures, B. Riley Venture Capital. - **Growth Signals**: Year-over-year headcount growth of **+16.5%**, with a current estimated workforce of 54 employees. The company has 12 active job postings (as of the latest data) and is expanding its platform offerings beyond florists into new verticals like restaurants and liquor stores. ([linkedin.com](https://linkedin.com/company/promenade-co)) ## Competitive Advantages - **Vertical-Specific Focus**: Unlike generic e-commerce platforms, Promenade deeply customizes its software for specific small business niches (florists, pizzerias, liquor stores), providing industry-specific workflows and integrations that generalist competitors cannot easily replicate. - **End-to-End Ecosystem**: By offering both a public-facing online ordering website and a back-office POS system, Promenade provides a unified solution that replaces multiple disparate tools (e.g., separate website builder + wire service + POS). - **Long Track Record**: Founded over a decade ago (originally as BloomNation), the company has deep domain expertise in the local commerce space and a loyal customer base of thousands of businesses. ## Strategic Focus - **Vertical Expansion**: Actively expanding its platform from its original flower shop base into adjacent verticals (restaurants, pizzerias, and beverage/liquor stores) to capture a larger share of the local commerce market. - **Product Development**: Continuing to build out the Promenade POS and back-office capabilities to create a more integrated and powerful operating system for small business owners. - **Sales & Customer Growth**: Scaling its sales team (with active openings for Sales Development Representatives, Account Executives, and Sales Managers) to drive top-line growth and acquire new merchants. ## Why Work Here - **Culture & Mission**: Employees describe a culture that is "connected, transparent, and built on work/life balance" with a strong focus on helping small businesses succeed. The mission is central to the company's identity. ([getpromenade.com](https://getpromenade.com/careers/)) - **Hybrid/Remote Work**: Promenade operates a hybrid workspace with flexible on-site requirements at its Santa Monica, CA headquarters. Many roles (including Customer Service and Sales) are listed as fully remote. ([builtin.com](https://builtin.com/company/promenade), [jobs.lever.co](https://jobs.lever.co/promenade)) - **Benefits & Perks**: Offers competitive salaries, comprehensive health/dental/vision insurance, stock options, 401(k), paid parental leave, and commuter benefits. Office perks include a dog-friendly environment, weekly catered lunches, a stocked kitchen, and a location one block from the beach. ([getpromenade.com](https://getpromenade.com/careers/)) - **Growth Opportunity**: With 12 active job openings and a headcount growth rate of +16.5% year-over-year, there are opportunities for career advancement as the company expands. ## Sources 1. [getpromenade.com - Careers](https://getpromenade.com/careers/) 2. [getpromenade.com - About Promenade](https://getpromenade.com/about-promenade/) 3. [linkedin.com - Promenade Company Page](https://linkedin.com/company/promenade-co) 4. [builtin.com - Promenade Company Profile](https://builtin.com/company/promenade) 5. [jobs.lever.co - Promenade Job Openings](https://jobs.lever.co/promenade) ## Other roles at Promenade - [Customer Success Team Lead](https://feeny.ai/job/customer-success-team-lead-promenade-remote-b6qnd951w7jf) - [Marketing Operations Director](https://feeny.ai/job/marketing-operations-director-promenade-remote-tgy38fmqe3ev) - [Customer Service Representitive](https://feeny.ai/job/customer-service-representitive-promenade-remote-560s3bfbs3da) - [Inside Sales Representative](https://feeny.ai/job/inside-sales-representative-promenade-santa-monica-khsvht9r4gp1) — Santa Monica, CA - [Customer Service Team Lead](https://feeny.ai/job/customer-service-team-lead-promenade-remote-1r3rj3hk1aga) - [Bilingual Sales Development Representative - Spanish Speaking](https://feeny.ai/job/bilingual-sales-development-representative-spanish-speaking-promenade-santa-t9wwgf91f1dc) — Santa Monica, CA - [Social Media Coordinator](https://feeny.ai/job/social-media-coordinator-promenade-santa-monica-y670ceaayv4v) — Santa Monica, CA - [Senior Creative Designer](https://feeny.ai/job/senior-creative-designer-promenade-santa-monica-ca-sjd8hs0zrtt0) — Santa Monica CA, OR - [Full-Cycle Account Executive](https://feeny.ai/job/full-cycle-account-executive-promenade-santa-monica-7a6e3antej9p) — Santa Monica, CA - [Customer Success Associate](https://feeny.ai/job/customer-success-associate-promenade-remote-3ec2hj23tfzs)