---
title: 'Customer Success Manager (CSM) at Remarcable, Inc.'
canonical: 'https://feeny.ai/job/customer-success-manager-csm-remarcable-inc-omaha-ymbqbxhgh0wx'
type: 'job'
last_seen: '2026-11-02'
---

# Customer Success Manager (CSM) at Remarcable, Inc.

- **Company:** Remarcable, Inc.
- **Location:** Omaha, NE
- **Compensation:** $75k–$95k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-11-02
- **Apply:** https://jobs.ashbyhq.com/remarcable-inc/5da2fc6c-fdd6-40a8-9ecf-58d0632299e9

## Job description

Remarcable is a SOC 2 Type II–certified cloud platform that streamlines purchasing for MEP contractors. We've processed billions in material purchases and we're scaling fast. As a CSM (Customer Success Manager), you'll own the post-onboarding relationship for a dedicated book of business — driving retention, expansion, and real business value for contractor clients.

## What You'll Do

- Drive value realization
- Lead the handoff from onboarding into a long-term success plan. Deliver QBRs and EBRs that show measurable ROI across procurement, spend control, and field-to-office workflows.
- Protect and grow ARR
- Monitor account health in Totango and Salesforce. Run churn playbooks proactively when usage dips — don't wait for the renewal date to find out there's a problem.
- Expand accounts
- Identify upsell opportunities — new modules, additional regions, adjacent partners. Turn happy customers into advocates for case studies, referrals, and beta programs.
- Feed product insight
- Translate field feedback into clear, actionable input for Product and Engineering. You're the voice of the contractor inside the building.

## Who You Are

- 5+ years in B2B SaaS CS or Account Management
- You've managed a book of business before and know what it takes to retain and grow complex accounts. Construction industry experience (electrical, mechanical, plumbing) is a meaningful plus.
- Systems-minded
- Comfortable in Salesforce and Totango (or similar CSPs). You believe: if it isn't in the CRM, it didn't happen.
- Proactive by default
- You don't wait for a customer to raise a flag. You intervene before problems become crises.
- Fluent across audiences
- You can explain procurement workflows to a foreman and digital transformation ROI to a CFO — and you're comfortable in both rooms.
- Owner's mentality
- You treat your book of business like your own company — focused on high-impact work, not busy work.

## Compensation and Benefits

- Medical, dental & vision (company-paid for employee coverage)
- STD & group life (company-paid), voluntary LTD
- 401(k) with company match
- 2 weeks PTO + 56 hrs sick in year 1
- Bonus potential
- Series A growth trajectory

#ZR Please be aware of potential phishing scams. Remarcable will never advance job applicants money or ask them to send money (via Venmo, Zelle, Paypal etc.) to preferred vendors. If you are concerned about the application process, please contact Remarcable directly at (216)770-3322. Remarcable is not associated with [info-remarcable.com](http://info-remarcable.com). For information about applying for a position with Remarcable, please reference [remarcable.com](http://remarcable.com).

## About Remarcable, Inc.

## Company Overview
- **One-liner**: Remarcable provides an AI-powered, all-in-one construction material management platform that unifies procurement, tool tracking, inventory, prefab, and accounting for trade contractors.
- **Entity Type**: Private (Series A – $15M raised in June 2025)
- **Headquarters**: Cleveland, Ohio, United States
- **Founded**: 2018
- **Founders**: Clint Zhang (CEO)

## Core Business
- **Primary industry**: Construction technology (construction material management software)
- **Target customers**: B2B, primarily MEP (mechanical, electrical, plumbing) trade contractors; also serves suppliers and distributors; focused on electrical contractors first.
- **Mission or purpose statement**: "To accelerate the adoption of purpose-built construction software across the trades—starting with electrical contractors. We’re on a mission to bring greater efficiency, real-time visibility, and seamless communication to every jobsite and back office in the industry." ([remarcable.com/aboutus](https://www.remarcable.com/aboutus))

## Products & Services
- **Remarcable Platform**: A cloud-based, AI-powered platform that integrates procurement, tool management, inventory management, prefab requisition, and accounting workflows. The platform connects field crews, warehouse teams, purchasing departments, and suppliers in real time. It offers batch invoice processing, automated shipping notifications, mobile field requests, and ERP integrations. ([remarcable.com](https://www.remarcable.com/))
- **Supplier Integrations**: Connects with 400+ suppliers (including Graybar, Sonepar, Wesco, Rexel) via API/EDI, enabling digital RFQs, purchase orders, and invoices. ([cbinsights.com](https://www.cbinsights.com/company/remarcable))
- **Accounting Integrations**: Plug-and-play integrations with 25 accounting systems, automating AP workflows and tracking materials from request to payment. ([cbinsights.com](https://www.cbinsights.com/company/remarcable))

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding – $15M (Series A, June 2025).
- **Notable Investors/Partners**: Lead investor: Insight Partners. The platform is trusted by 40% of the top 50 electrical contractors in the U.S. ([cbinsights.com](https://www.cbinsights.com/company/remarcable))
- **Growth Signals**:
  - Headcount grew 54.9% YoY to 60 employees (as of early 2026). ([linkedin.com](https://www.linkedin.com/company/remarcable))
  - Active job postings increased 800% YoY (18 open positions). ([linkedin.com](https://www.linkedin.com/company/remarcable))
  - Serving over 40% of top U.S. electrical contractors.
  - Expanded presence to Canada, India, and Kazakhstan.

## Competitive Advantages
- **Purpose-built for trade contractors**: Platform designed specifically for the unique workflows of MEP contractors, not a generic construction tool.
- **Deep integrations**: Pre-built connections to 400+ suppliers and 25 accounting systems create network effects that make it sticky for both contractors and suppliers.
- **AI-powered automation**: Automates manual tasks like PO creation, invoice matching, and field requests, reducing errors and saving time.
- **Real-time visibility**: Unifies field, warehouse, office, and supplier data into a single source of truth, eliminating silos and spreadsheets.

## Strategic Focus
- **Expand platform capabilities**: Add more supplier integrations, enhance AI-driven workflow automation, and deepen features for prefab and tool management.
- **Onboard additional suppliers** to strengthen the network effect.
- **Invest in AI tools** to further streamline construction logistics and procurement cycles.
- **Scale headcount** – actively hiring across engineering, sales, product, and customer success roles.

## Why Work Here
- **Culture**: Founded by a team with deep roots in construction and electrical industries – "built by contractors for contractors." The company emphasizes practical, user-tested software development. ([remarcable.com/aboutus](https://www.remarcable.com/aboutus))
- **Work model**: Not explicitly stated, but the team is distributed across the U.S., Canada, India, and Kazakhstan, suggesting remote-friendly or hybrid options. Headquarters in Cleveland, OH.
- **Growth trajectory**: Rapidly scaling startup (54.9% headcount growth, $15M funding) offering significant career growth opportunities.
- **Open roles**: 18 active positions including Software Engineer, Data Engineer, Senior DevOps, Product Manager, Account Executive, Customer Success Manager, and more. ([jobs.ashbyhq.com/remarcable-inc](https://jobs.ashbyhq.com/remarcable-inc))
- **Engineering culture**: Emphasis on building practical, AI-powered tools for real-world construction problems; tech stack includes modern full-stack development and data engineering.

## Sources
1. [remarcable.com](https://www.remarcable.com/)
2. [remarcable.com/aboutus](https://www.remarcable.com/aboutus)
3. [linkedin.com/company/remarcable](https://www.linkedin.com/company/remarcable)
4. [cbinsights.com/company/remarcable](https://www.cbinsights.com/company/remarcable)
5. [jobs.ashbyhq.com/remarcable-inc](https://jobs.ashbyhq.com/remarcable-inc)

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