--- title: 'Customer Success Manager - DANISH speaking at Cision' canonical: 'https://feeny.ai/job/customer-success-manager-danish-speaking-cision-copenhagen-p1v1vcaz15hb' type: 'job' last_seen: '2026-09-11' --- # Customer Success Manager - DANISH speaking at Cision - **Company:** Cision - **Location:** Copenhagen, Denmark - **Work type:** remote - **Posted:** 2026-08-11 - **Last confirmed live:** 2026-09-11 - **Apply:** https://job-boards.eu.greenhouse.io/cision/jobs/4948410101 ## Job description At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. ## The role As a Customer Success Manager, you’ll be responsible for the long-term success and retention of a portfolio of customers across a range of industries, including brands and agencies. Your main focus will be building strong relationships, embedding our solutions into customers’ day-to-day work, and making sure they achieve clear business outcomes and real value from their partnership with Brandwatch. You’ll work closely with the Account Management and Onboarding teams to deliver a seamless customer experience, identify potential risks and opportunities, and ensure customers continue to see the value of Brandwatch over the long term. Professional Danish and English is required, along with experience working with clients in the Nordic market. Additional Nordic language skills would be a plus. Duties and responsabilities The role is defined, but not limited to, the following: - Own customer retention across your portfolio, managing renewals and working closely with Account Managers on Quarterly Business Reviews (QBRs), retention plans and growth opportunities. - Build trusted relationships with executive stakeholders, ensuring Brandwatch’s solutions are aligned with customers’ business goals and long-term strategy. - Drive customer adoption by overseeing the onboarding journey in partnership with a dedicated Onboarding Specialist, and leading training and best-practice initiatives to maximise value and return on investment. - Grow accounts by increasing adoption across teams, departments and use cases, helping customers get more value from the platform and embed Brandwatch more deeply into their workflows and business processes. - Be the customer’s voice within Brandwatch by identifying and sharing product feedback, while managing expectations around product enhancements and roadmap priorities. - Build a strong community of Brandwatch customers by sharing best practices, success stories and lessons learned. - Maintain accurate customer records, opportunities and renewal information across CRM and customer success systems. - Partner with Product Support to ensure customer issues are resolved effectively and in a timely manner. - Orchestrate the wider account team, working closely with Onboarding Specialists, Account Managers and Professional Services to deliver a seamless, joined-up customer experience. - Act as a trusted advisor to your customers, helping them achieve their business objectives and realise the full value of Brandwatch. Essential Skills and Experience - 3+ years’ experience in a Customer Success role, ideally within SaaS or a similar technology environment. - Experience working towards commercial and retention targets, with a strong understanding of renewals and account growth. - Proven experience managing customer portfolios and delivering strong retention and renewal outcomes. - Excellent communication and presentation skills, with the ability to build relationships and engage stakeholders at all levels, including senior and executive stakeholders. - Strong understanding of social media platforms and social listening/monitoring tools. - Experience working with global customers across multiple teams and regions. - Strong organisational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment. - A proactive, commercially minded approach, with strong problem-solving and critical-thinking skills. - Ability to work independently while collaborating effectively with cross-functional teams. - Experience developing and executing strategic account plans. - Familiarity with data analysis and using customer insights to identify risks, opportunities and areas for growth. - Experience using CRM and customer success platforms such as Salesforce, Gainsight, Zendesk, Zuora or JIRA. - Fluent Danish and English are required. - Additional Nordic language skills are a plus. ## What We Offer Upon joining Cision, you will immediately have access to a range of benefits that are fully or partially funded by the company or can be selected at your own cost and form part of your overall benefits package. These benefits include:Health Insurance - Pension Plan - Critical Illness cover - Death Cover - Loss of earning capacity - Wellness Benefit – Copenhagen Float - Office Breakfast/lunch - Phone Subscription - Employee Assistance Programme (EAP) - Cision Global Charitable Giving Program - Headspace If this opportunity feels like the right fit for you, we’d love to hear from you! Please note that for this role, we are only able to consider candidates who are already based in the country of employment. #LI-Remote #LI-Hybrid Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including [CisionOne](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=1582545697&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D279553938%26u%3Dhttps%253A%252F%252Fwww.cision.com%252F%26a%3DCisionOne&a=CisionOne), [Brandwatch](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=3012343804&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D3402596191%26u%3Dhttps%253A%252F%252Fwww.brandwatch.com%252F%26a%3DBrandwatch&a=Brandwatch), and [PR Newswire](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4588888-1&h=1961299488&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4484633-1%26h%3D160139869%26u%3Dhttps%253A%252F%252Fwww.cision.com%252Fpr-distribution-and-placement%252Fprnewswire%252F%26a%3DPR%2BNewswire&a=PR+Newswire), enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the [CEO Action for Diversity & Inclusion™ pledge](https://www.ceoaction.com/ceos/?Page=1&CompanyLetters=C&Sort=Alphabetical) and named a “Top Diversity Employer” for 2021 by [DiversityJobs.com](https://diversityjobs.com/). Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties. Please review our [Global Candidate Data Privacy Statement](https://www.cision.com/careers/cision-candidate-privacy-notice/) to learn about Cision’s commitment to protecting personal data collected during the hiring process. ## About Cision ## Company Overview - **One-liner**: Cision is an AI-powered media monitoring and intelligence platform that helps PR, communications, and marketing professionals understand and engage with their audiences. - **Entity Type**: Private (owned by Platinum Equity Advisors, LLC) - **Headquarters**: Chicago, Illinois, United States - **Founded**: 1876 (originating as a wire service; modern Cision formed through acquisitions) - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Public Relations and Communications Services, Media Intelligence, Social Media Management - **Target customers**: B2B – PR and corporate communications teams, marketing and social media professionals, enterprise and SMB organizations - **Mission or purpose statement**: “Powering the future of intelligence and impact” – equipping brands with AI, data, and human expertise to navigate complexity and make confident decisions. ## Products & Services - **[CisionOne](https://www.cision.com/)**: All-in-one media intelligence platform for media monitoring, analytics, journalist outreach, social listening, and reporting. (SaaS) - **[Brandwatch](https://www.cision.com/)**: Consumer intelligence, influencer marketing, and social media management suite. (SaaS) - **[PR Newswire](https://www.cision.com/)**: Press release distribution and news amplification service. - **[PR Newswire Amplify](https://www.cision.com/about/)**: AI-driven multi-channel campaign tool that extends press release reach and impact. - **[Trajaan](https://www.cision.com/about/)**: Search intelligence platform that monitors generative AI, social, shopping, and traditional search queries for emerging trends. - **Professional Services**: Strategic guidance, data analysis, and consulting to power data-driven communication strategies. ## Market Standing - **Valuation/Market Cap**: Not publicly available (privately held; acquired by Platinum Equity in 2019 for ~$2.74B) - **Key Metric**: Annual Revenue – $900M (LinkedIn, 2026) - **Notable Investors/Partners**: Platinum Equity (owner); served by 75,000+ organizations including 84% of the Fortune 500 - **Growth Signals**: Global presence in 38 countries; 1,413 employees; recent $250M debt financing (May 2025); continues to expand AI capabilities and search intelligence with Trajaan. ## Competitive Advantages - **Unified platform** combining traditional media monitoring, social listening, consumer intelligence, and press release distribution – reducing tool sprawl for comms teams. - **Exclusive data partnerships** and access to millions of media sources (print, online, TV, radio, social, podcasts). - **AI-powered insights** across the entire workflow, from content creation to performance measurement. - **Human expertise** layer provides strategic guidance that pure software competitors lack. - **Brand recognition** via legacy PR Newswire and Brandwatch acquisitions. ## Strategic Focus - Deepening AI integration across all products to automate workflows and deliver faster, smarter insights. - Expanding **search intelligence** (Trajaan) to capture intent signals from generative AI and e-commerce platforms. - Building a **unified intelligence** layer that blends social, traditional media, and search data. - Growing through strategic acquisitions and global market expansion. ## Why Work Here - **Culture**: Emphasizes diversity, equity, inclusion, and belonging (“Be seen, be understood, be you”). Values include innovation with impact, collaboration, and every interaction matters. - **Remote/Hybrid Policy**: Many roles offer hybrid or fully remote options across global locations (US, Canada, UK, India, Bulgaria, Hungary, Australia, etc.). - **Perks**: Quarterly paid wellness days, free Headspace subscription, mental health first-aiders, charity matching, competitive benefits. - **Growth**: “As Cision grows, you’ll grow, too” – internal mobility and development are encouraged. - **Engineering Culture**: Work alongside data analysts, full-stack engineers, and AI researchers building industry-leading solutions. ## Sources 1. [cision.com/about](https://www.cision.com/about/) 2. [cision.com/careers](https://www.cision.com/careers/) 3. [cision.com](https://www.cision.com/) 4. 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