---
title: 'Customer Success Manager at Dashlane'
canonical: 'https://feeny.ai/job/customer-success-manager-dashlane-new-york-7a0rrqmfmkth'
type: 'job'
last_seen: '2026-11-06'
---

# Customer Success Manager at Dashlane

- **Company:** Dashlane
- **Location:** New York, NY
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-11-06
- **Apply:** https://job-boards.greenhouse.io/dashlane/jobs/8319455

## Job description

## About Dashlane

Dashlane’s mission is to deliver the credential security every business and employee needs to thrive. Millions of consumers, and over 25,000 brands worldwide, such as Michelin, Air France, and Forrester, trust Dashlane for industry-leading innovations, patented zero-knowledge security, and an unmatched user experience. Founded in Paris, Dashlane has since established offices in New York and Lisbon, and has grown to more than 300 Dashlaners globally.

We're looking for people who actively use AI tools to drive efficiency, creativity, and impact in their work. At Dashlane, we drive innovation and value learning, strive for excellence in everything we do, and thrive as one team. Learn more about [life at Dashlane](https://lifeatdashlane.com/), including [how we work](https://lifeatdashlane.com/how-we-work), [how we hire](https://lifeatdashlane.com/how-we-hire), and the [benefits of being a Dashlaner](https://lifeatdashlane.com/benefits-dashlane).

About the Role:

As a Customer Success Manager, you will be a pivotal player in transitioning our mid-market customer base from reactive maintenance into a disciplined, proactive retention and expansion engine. Joining an ambitious, high-performing team coming off its strongest year to date, you will take full-lifecycle ownership of accounts—from onboarding through product adoption, renewal, and upsell. You will act as a strategic advisor to our clients, ensuring they achieve maximum value from our core products (particularly the [Omnix Platform](https://www.dashlane.com/omnix)) while actively elevating our internal operations through strategic account planning, AI-driven workflows, and process automation. This is a unique opportunity to challenge conventional CS processes, move upmarket, and leave a lasting footprint on how our organization operates. This role is based in our New York City office on a hybrid schedule (in-office Mondays, Tuesdays, and Thursdays).

At Dashlane you will:

- Own the complete customer journey for a portfolio of mid-market accounts, guiding clients seamlessly from initial onboarding to long-term partnership.
- Lead consultative renewals and drive account expansion, proactively identifying commercial opportunities and protecting overall retention.
- Accelerate user adoption and engagement across core products like Omnix, ensuring customers realize ongoing strategic value.
- Design and execute tiered account strategies, delivering consultative executive business reviews for high-growth accounts while utilizing automation for scaled touchpoints.
- Spearhead operational initiatives and leverage modern AI workflows to streamline portfolio analysis, improve risk detection, and elevate team-wide execution.
- Partner cross-functionally with Sales, Product, and Support to champion the voice of the customer and resolve complex escalations.

Requirements:

- 3+ years of Customer Success or Account Management experience within a fast-paced B2B SaaS environment.
- Proven experience managing accounts across the full customer lifecycle from onboarding to renewals
- Experience using product analytics, health metrics, or CRM platforms to assess account health, forecast risk, and plan account strategy.
- Comfortable using generative AI tools (e.g., ChatGPT, Gemini) to streamline daily workflows, draft communications, and synthesize portfolio data.

We're Also Looking For:

- Prior experience within Cybersecurity, Identity and Access Management (IAM), or security-focused SaaS platforms.
- A "builder" mindset with an innate drive to optimize processes, build playbooks from scratch, and scale operational efficiency.
- High learning agility and intellectual curiosity—eager to dive deep into nuanced technical products and complex customer operating models.

What Dashlane offers you:

- Equal Parental leave -  regardless of gender, up to 20 weeks fully paid leave to take care of their new baby, within the first year of birth or adoption
- Mental health services through Spring Health and well-being days
- Mentorship program - select your mentor from our internal pool and continue your learning path!
- Comprehensive health coverage, including dependents
- Unlimited PTO
- Betterment 401(k) retirement plan
- Paid holidays and sick leave
- Donation matching program -  give back to the community and support actions that lead to positive social impact under the historically marginalized communities. Every donation will be matched by Dashlane, up to $500 per year
- Weekly lunch in the office and monthly happy hour
- Team buildings & seasonal social events and many more

Salary Range:

The target total compensation (OTE) for this role is $117,300 – $126,000 inclusive of base salary and variable components.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes benefits, and other opportunities at Dashlane.

Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to other Dashlaners.  We expect the majority of the candidates who are offered roles at Dashlane to fall healthily throughout the range based on these factors. Diversity, Equity, Inclusion and Belonging at Dashlane:

As a truly international company—founded in France and distributed across France, US and Portugal—Dashlane thrives off diverse perspectives. We value all aspects of diversity: gender identity, sexual orientation, ability, ethnic origin, social background, age, lifestyle, and more. We are committed to hiring a diverse community and fostering a culture where everyone is heard and belongs. See more about this [here](https://lifeatdashlane.com/diversity).

Your interview experience:

To know what to expect once you’ve sent your application, [read about how we interview and hire at Dashlane](https://lifeatdashlane.com/how-we-hire). Feel free to browse our blog to find more information about our product and how we work.

## About Dashlane

## Company Overview
- **One-liner**: Dashlane provides a password management and credential security platform that helps individuals and businesses simplify and secure their online logins.
- **Entity Type**: Private (Series K)
- **Headquarters**: New York, New York, USA
- **Founded**: 2009
- **Founders**: Bernard Liautaud, Jean Guillou, Alexis Fogel, Nicolas Desmarais

## Core Business
- **Primary industry/industries**: Cybersecurity, Password Management, Identity and Access Management (IAM)
- **Target customers**: B2B (SMB to Enterprise) and B2C (individuals). Over 15 million users and 20,000 businesses across 180 countries.
- **Mission or purpose statement**: To make digital life safer and simpler by providing tools that help everyone easily log in to the accounts they need—anytime, anywhere.

## Products & Services
- **[Dashlane Password Manager](https://www.dashlane.com/)**: The core SaaS product, providing a secure, encrypted vault for storing and autofilling passwords, payment info, and personal details across devices and browsers. It also supports passkeys and secure sharing.
- **[Dashlane Omnix](https://www.dashlane.com/)**: A new, proactive credential security solution (currently in beta) that extends beyond traditional password management. It provides org-wide visibility across every login, detects in-browser phishing risks, and flags password risk to employees at the point of use, catching threats that email filters and endpoint tools miss.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Over 15 million users and 20,000 business customers globally.
- **Notable Investors/Partners**: Dashlane has raised significant venture capital, with investors including Bessemer Venture Partners, Accel, and others. (Note: The specific lead investor for the Series K round is not named in the provided sources).
- **Growth Signals**: The company is actively launching new products like Omnix, indicating a strategic expansion from password management into broader credential security. They maintain a growing international team with offices in Paris, New York, and Lisbon, and currently have 13 open roles listed on their careers page.

## Competitive Advantages
- **Proactive Credential Security**: The launch of Omnix moves Dashlane beyond a simple password vault into real-time threat detection, addressing a critical market need as credential risks remain the #1 cause of breaches.
- **Cross-Platform Ecosystem**: Dashlane works across every operating system, device, and browser, solving the "walled garden" problem that limits many digital experiences.
- **Established Trust and Scale**: With over a decade in the market and millions of users, Dashlane has built a strong brand reputation for security and reliability.

## Strategic Focus
- **Expanding Beyond Password Management**: The primary strategic focus is on evolving from a password manager to a comprehensive credential security platform, as evidenced by the beta launch of Dashlane Omnix.
- **Enterprise and SMB Growth**: The company is heavily focused on its B2B business, aiming to empower businesses of every size to protect company and employee data.
- **Proactive Compliance and Security**: Dashlane is investing in features that help organizations stay ahead of industry standards with proactive compliance and the latest certifications.

## Why Work Here
- **Culture**: Dashlane emphasizes a culture of innovation, learning, and excellence. Team values include solving difficult problems together, empowering colleagues by sharing information, and trusting each other. They also highlight a "give credit, not blame" philosophy.
- **International Team**: Employees are part of a smart, motivated, international team located in Paris, New York, and Lisbon. The work environment is described as collaborative and autonomous.
- **Meaningful Work**: The company focuses on making the internet safer, a mission that employees find meaningful. They are looking for people who want to do meaningful work, are eager to continue learning, and are both autonomous and collaborative.
- **Hiring Process**: The process is designed to be efficient and transparent. It includes a recruiter screening, a hiring manager interview, technical stages (including a take-home test and problem-solving interview for engineers), and final interviews with leadership. At least one step is typically in-person.
- **Remote/Hybrid Policy**: The company offers remote and in-person meetings during the interview process, and offices are a key part of their culture. The specific remote/hybrid policy for employees is not detailed in the provided sources, but the mention of in-person interview steps suggests a hybrid or office-centric model.

## Sources
1. [dashlane.com](https://www.dashlane.com/)
2. [lifeatdashlane.com](https://lifeatdashlane.com/)
3. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/dashlane)
4. [lifeatdashlane.com](https://lifeatdashlane.com/how-we-hire)

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