---
title: 'Customer Success Manager — Defense Industrial Base at Exiger'
canonical: 'https://feeny.ai/job/customer-success-manager-defense-industrial-base-exiger-mclean-dh2tfh8tfrd4'
type: 'job'
last_seen: '2026-11-04'
---

# Customer Success Manager — Defense Industrial Base at Exiger

- **Company:** Exiger
- **Location:** Mclean, VA
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-04
- **Apply:** https://www.exiger.com/careers/6238820004?gh_jid=6238820004

## Job description

Who We Are:

Exiger is the AI partner for supply chain and procurement automation. Its centralized [1EXIGER.AI](http://1EXIGER.AI) platform allows organizations to manage their entire operating network, from parts to suppliers, regulators, and customers, through an autonomous agentic workforce that learns, adapts, and augments with every decision. The AI-native platform, combined with the largest supply chain knowledge asset, empowers 550+ global customers, including 150 Fortune 500 and 80+ government and defense industrial organizations, to act first. Exiger is FedRAMP® authorized and a 2x Leader in Gartner® Magic Quadrant™ for Supplier Risk Management.

Customer Success Manager — Government

We are hiring multiple Customer Success Managers supporting Public Sector customers including but not limited to Defense Industrial Base or Department of War.

Location: McLean, VA

Work Environment: Hybrid

## Role Summary

Exiger is a global leader in supply chain and third-party risk management technology and services. We empower organizations to make informed decisions by leveraging AI-driven risk intelligence, data analytics, and deep domain expertise. Exiger supports government agencies, defense contractors, and Fortune 500 organizations in identifying and mitigating risk across complex supply chains and ecosystems.

Exiger partners with government agencies and Defense Industrial Base (DIB) organizations operating in complex environments where supply chain visibility, compliance, and risk management are critical. As our Government business continues to grow, we are expanding our Customer Success team to support a growing portfolio of DIB customers.

We are seeking a Customer Success Manager — Government (Defense Industrial Base) to lead strategic customer engagement within the DIB. This role is responsible for driving customer adoption, retention, expansion, and operational success. Reporting to the Director of DIB Government Customer Success, this role is ideal for an early-to-mid career Customer Success professional who thrives in a fast-paced SaaS environment and enjoys building strong customer relationships while driving execution.

The ideal candidate brings strong experience supporting U.S. defense contractors, federal programs, or supply chain risk initiatives, combined with a proven ability to manage executive relationships, lead cross-functional initiatives, and deliver measurable customer outcomes in a SaaS or technology-enabled environment.

What You’ll Do

Customer Relationship Management

- Manage day-to-day relationships across a portfolio of Defense Industrial Base customers
- Serve as a primary point of contact for customer questions, requests, and follow-up actions
- Build trusted working relationships with customer stakeholders and users
- Ensure customers are successfully adopting and utilizing Exiger’s platform

Onboarding & Adoption

- Support customer onboarding and implementation activities in partnership with Delivery and Product teams
- Conduct customer check-ins, training sessions, and platform walkthroughs
- Help customers understand key workflows, features, and best practices
- Monitor customer health metrics, usage trends, and engagement indicators to proactively identify risks and opportunities

Strategic Growth & Expansion

- Track customer health, renewal timelines, and engagement activities across assigned accounts
- Proactively identify and escalate risks to customer satisfaction or retention
- Support renewal and expansion conversations alongside Sales and leadership teams
- Maintain accurate customer records, notes, and activity tracking within CRM systems

Cross-Functional Collaboration

- Partner closely with Product, Support, Delivery, and Analytics teams to resolve customer issues
- Help coordinate internal follow-up on customer requests and action items
- Share customer feedback and recurring themes to help improve the customer experience

Operational Support

- Execute against Customer Success processes, playbooks, and engagement standards
- Support reporting and account reviews with accurate customer data and updates
- Contribute to improving repeatable customer engagement and onboarding practices

## What You Need

Required:

- 3–5 years of experience in Customer Success, Account Management, Consulting, or related customer-facing roles
- Experience working in SaaS, GovTech, cybersecurity, compliance, risk, or related technology environments
- Strong communication and relationship management skills
- Highly organized with the ability to manage multiple customers and priorities simultaneously
- Comfortable working cross-functionally in a fast-moving environment
- Ability to learn technical concepts and communicate them clearly to customers

Preferred:

- Experience supporting government, Defense Industrial Base, or Aerospace & Defense customers
- Familiarity with SaaS platforms, onboarding, or customer lifecycle management
- Exposure to supply chain risk, compliance, cybersecurity, or government contracting environments
- Bachelor’s degree required

## Why Exiger

Exiger is transforming how governments and Defense Industrial Base organizations identify and manage supply chain and software risk. In this role, you will:

- Work directly with mission-driven government and DIB customers
- Gain experience in a rapidly growing GovTech and risk management environment
- Develop foundational Customer Success skills within a high-growth SaaS company
- Be part of a collaborative team focused on customer outcomes and operational excellence

## Why You’ll Love Working at Exiger

- High-performance culture rooted in accountability and collaboration
- Discretionary Time Off (no maximum)
- Industry-leading health, vision, and dental benefits
- Competitive compensation
- 16 weeks fully paid parental leave
- Flexible hybrid work environment
- Wellness stipends and programming
- Career development and educatiaon reimbursement

#Li-Hybrid Exiger is named a Leader in the Gartner® Magic Quadrant™ for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. Learn more at [Exiger.com](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fedge.prnewswire.com%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4626525-1%26h%3D4106765079%26u%3Dhttp%253A%252F%252Fexiger.com%252F%26a%3DExiger.com&data=05%7C02%7Ceenzman%40exiger.com%7C14ef66a787924e41274e08de7a0da421%7C32bc9618c6174982a7e02076ab0e81d8%7C0%7C0%7C639082396173523247%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=W0WXHnieySnO2AVOtfxf9O9XF%2FSFddrkMV%2FJ8kLC8Mg%3D&reserved=0) and follow Exiger on [LinkedIn](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fedge.prnewswire.com%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4626525-1%26h%3D4262278463%26u%3Dhttps%253A%252F%252Fwww.linkedin.com%252Fcompany%252Fexiger%26a%3DLinkedIn&data=05%7C02%7Ceenzman%40exiger.com%7C14ef66a787924e41274e08de7a0da421%7C32bc9618c6174982a7e02076ab0e81d8%7C0%7C0%7C639082396173549783%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=I7P8uFsTuiqDCy%2Ba%2B%2BnjqeS7y%2FdiCzh5mhMfZaYxqBg%3D&reserved=0).

At Exiger, our values define how we work and why we lead. We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused—committed to building technology that makes the world safer, more transparent, and more resilient.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Exiger’s hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.

## About Exiger

## Company Overview
- **One-liner**: Exiger provides a supply chain AI platform that gives organizations end-to-end visibility into their supplier ecosystems to manage risk, compliance, and resilience.
- **Entity Type**: Private (acquired by The Carlyle Group in December 2023)
- **Headquarters**: McLean, Virginia, United States
- **Founded**: 2013
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Supply chain management, risk management, compliance, third-party risk management, software supply chain security
- **Target customers**: B2B – Fortune 500 companies, U.S. federal agencies (60+), banks, and other large enterprises
- **Mission statement**: To make the world a safe and transparent place to succeed.

## Products & Services
- **1Exiger Platform (SaaS)**: The company’s flagship, purpose-built technology platform that unifies supplier, product, part, component, and risk data into a single pane of glass. It covers Trade Compliance, Supplier Risk Management, Enhanced Due Diligence, Third-Party Risk Management (TPRM), Know Your Customer (KYC), and Software Supply Chain Security. Leverages proprietary data and advanced agentic AI to proactively surface risks, automate compliance, and accelerate procurement.

## Market Standing
- **Valuation**: Acquired by The Carlyle Group in December 2023 for **$1.2 billion** (private transaction)
- **Annual Revenue**: ~**$150 million** (LinkedIn estimate; company does not publicly disclose audited revenue)
- **Total Funding**: **$182 million** across prior rounds (debt financing from Monroe Capital and venture round from Carrick Capital Partners)
- **Notable Investors/Partners**: The Carlyle Group (owner), Monroe Capital, Carrick Capital Partners. Board includes former government officials and industry leaders such as Charles Rossotti (former IRS Commissioner) and The Honorable Ellen Lord (former U.S. Under Secretary of Defense).
- **Growth Signals**:
  - Named a **Leader in the 2026 Gartner® Magic Quadrant™ for Supplier Risk Management Solutions** (two years in a row)
  - Acquired four companies in 2024: Lokasenna Labs, XSB, Versed AI, and aDolus Technology
  - Recognized by Fast Company as a “Brand That Matters” for two consecutive years
  - **FedRAMP® authorized** – largest provider of supply chain technology to the U.S. Federal Government
  - Serves **150+ Fortune 500 clients** and **60+ federal agencies**

## Competitive Advantages
- **Government trust**: FedRAMP authorized and deeply embedded in U.S. defense and federal supply chain security
- **AI-first platform**: Proprietary agentic AI and data sets that provide real-time risk detection and compliance automation
- **Scale**: Largest supplier of supply chain technology to the U.S. government; 550+ global customers
- **Award-winning technology**: Gartner Magic Quadrant Leader, TPRA Innovator Award, 50+ industry awards
- **Comprehensive data**: Maps multi-tier suppliers, components, and software dependencies across physical and digital supply chains

## Strategic Focus
- Expand leadership in supply chain AI for both government and commercial sectors
- Deepen integration of acquired companies’ capabilities (e.g., software bill of materials, AI-driven supply chain mapping)
- Continue to automate compliance and risk detection workflows using agents and large language models
- Likely focus on growth in Europe and Asia-Pacific given existing office presence in 20 countries

## Why Work Here
- **Culture**: Emphasizes “excellence through diversity of thought, inclusive and innovative problem solving, and keeping clients at the center”
- **Benefits**: Competitive compensation, on-the-job growth opportunities, generous benefits, and perks (specific details not publicly listed but described as “exceptional”)
- **Work Environment**: Global company with 10 offices across North America, Europe, and Asia. Remote/hybrid policy not explicitly stated, but roles appear to be office-based or hybrid depending on location
- **Engineering Culture**: Fast-paced, mission-driven environment building AI-powered risk management tools used by Fortune 500s and the U.S. government. Open roles include Forward Deployed Engineer, Platform Engineer, Engineering Manager, and Solutions Architect
- **Growth Opportunities**: 46 active job postings (as of latest data); yearly job postings up 24%. Employee background includes alumni from Goldman Sachs, Deloitte, JPMorgan, and Amazon, indicating strong talent development

## Sources
1. [exiger.com/about](https://www.exiger.com/about/)
2. [exiger.com](https://www.exiger.com/)
3. [exiger.com/careers](https://www.exiger.com/careers/)
4. [exiger.com/management-team](https://www.exiger.com/management-team/)
5. [linkedin.com/company/exiger](https://www.linkedin.com/company/exiger)

## Other roles at Exiger

- [Customer Success Manager — Department of War](https://feeny.ai/job/customer-success-manager-department-of-war-exiger-mclean-hz442fjsxnm2) — Mclean, VA
- [Senior AI Product Builder](https://feeny.ai/job/senior-ai-product-builder-exiger-mclean-3b7r4ksafqmd) — Mclean, VA / Richmond, VA
- [Python Developer](https://feeny.ai/job/python-developer-exiger-bucharest-w6m9fgj1xb8p) — Bucharest, Romania
- [Delivery Workflow Engineer](https://feeny.ai/job/delivery-workflow-engineer-exiger-mclean-cd9hfbn0c243) — Mclean, VA / Richmond, VA
- [Lead Platform Engineer](https://feeny.ai/job/lead-platform-engineer-exiger-mclean-vewv943m6qzn) — Mclean, VA / New York, NY / Richmond, VA
- [Junior Python Developer](https://feeny.ai/job/junior-python-developer-exiger-bucharest-89zy3knqjest) — Bucharest, Romania
- [Administrative Assistant - (On-Site)](https://feeny.ai/job/administrative-assistant-on-site-exiger-huntsville-pyhp0kzxt8q1) — Huntsville, AL
- [Forward Deployed Strategy Manager](https://feeny.ai/job/forward-deployed-strategy-manager-exiger-mclean-yvze7573x1h4) — Mclean, VA / Richmond, VA
- [Director, Forward Deployed Strategy](https://feeny.ai/job/director-forward-deployed-strategy-exiger-mclean-236v3a8h5y5c) — Mclean, VA / Richmond, VA
- [Senior Forward Deployed Strategist](https://feeny.ai/job/senior-forward-deployed-strategist-exiger-mclean-km2b6frn5hnr) — Mclean, VA / Richmond, VA