---
title: 'Customer Success Manager — Department of War at Exiger'
canonical: 'https://feeny.ai/job/customer-success-manager-department-of-war-exiger-mclean-hz442fjsxnm2'
type: 'job'
last_seen: '2026-11-04'
---

# Customer Success Manager — Department of War at Exiger

- **Company:** Exiger
- **Location:** Mclean, VA
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-04
- **Apply:** https://www.exiger.com/careers/6238821004?gh_jid=6238821004

## Job description

Who We Are:

Exiger is the AI partner for supply chain and procurement automation. Its centralized [1EXIGER.AI](http://1EXIGER.AI) platform allows organizations to manage their entire operating network, from parts to suppliers, regulators, and customers, through an autonomous agentic workforce that learns, adapts, and augments with every decision. The AI-native platform, combined with the largest supply chain knowledge asset, empowers 550+ global customers, including 150 Fortune 500 and 80+ government and defense industrial organizations, to act first. Exiger is FedRAMP® authorized and a 2x Leader in Gartner® Magic Quadrant™ for Supplier Risk Management.

Associate Director, Customer Success — Government (Department of War)

Location: McLean, VA

Work Environment: Hybrid

Role Summary:

Exiger partners with U.S. government customers operating in high-stakes environments where operational execution, risk visibility, and mission outcomes matter. Our Government business continues to grow rapidly, and Customer Success is central to delivering consistent, measurable value across Department of War programs.

We are hiring an Associate Director, Customer Success, reporting to the SVP of Government Customer Success, to support a portfolio of Department of War customers. This is a hands-on, execution-focused role responsible for driving day-to-day customer outcomes, adoption, and program success.

You will operate as a high-accountability individual contributor, owning the health and performance of your accounts while partnering closely with internal teams to deliver against mission requirements.

What You’ll Do:

Customer Execution & Delivery

- Own day-to-day execution across a portfolio of Department of War customer engagements
- Ensure successful onboarding, adoption, and ongoing use of Exiger’s platform
- Drive follow-through on customer commitments, action items, and deliverables
- Identify and resolve risks to customer success early, escalating when needed
- Support program execution by coordinating across Delivery, Product, and Analytics teams

Customer Partnership

- Serve as a primary point of contact for customer stakeholders and program teams
- Build strong working relationships with mission owners, analysts, and technical users
- Support customer meetings, status updates, and business reviews with clear, data-driven insights
- Translate customer needs into actionable next steps for internal teams

Renewals & Account Health

- Support renewals and retention across assigned accounts
- Track account health, usage, and engagement to identify risks and opportunities
- Partner with Sales on expansion opportunities and account planning
- Maintain accurate account data, renewal timelines, and forecasting inputs

Operational Support & Process Execution

- Follow and contribute to Customer Success playbooks and engagement models
- Track KPIs related to adoption, usage, and customer outcomes
- Document customer feedback and recurring issues to improve processes
- Support internal reporting, account reviews, and operational cadences

Platform & Domain Fluency

- Develop working knowledge of Exiger’s platform, data, and supply chain risk use cases
- Support customers in applying the platform to real-world mission challenges
- Stay informed on Department of War priorities, compliance requirements, and risk trends

What You Need:

Required

- 6–10 years of experience in Customer Success, Account Management, Consulting, or related roles
- Experience supporting Department of War customers
- Demonstrated ability to manage customer relationships and drive execution in complex environments
- Strong organizational skills and ability to manage multiple priorities
- Clear communication skills and ability to translate technical concepts

## Preferred

- Experience with SaaS, data platforms, or analytics-driven solutions
- Familiarity with supply chain risk, compliance, or government contracting
- Experience supporting renewals or revenue retention
- Bachelor’s degree required

Why Exiger:

Exiger is transforming how governments identify and manage supply chain and software risk. In this role, you will work on mission-critical programs and help deliver real outcomes for government customers.

Why You’ll Love Working at Exiger:

- High-performance culture focused on accountability and teamwork
- Discretionary Time Off (no maximum)
- Industry-leading health, vision, and dental benefits
- Competitive compensation
- 16 weeks fully paid parental leave
- Flexible hybrid work environment
- Wellness stipends and programming
- Career development and education reimbursement

#Li-Hybrid Exiger is named a Leader in the Gartner® Magic Quadrant™ for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. Learn more at [Exiger.com](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fedge.prnewswire.com%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4626525-1%26h%3D4106765079%26u%3Dhttp%253A%252F%252Fexiger.com%252F%26a%3DExiger.com&data=05%7C02%7Ceenzman%40exiger.com%7C14ef66a787924e41274e08de7a0da421%7C32bc9618c6174982a7e02076ab0e81d8%7C0%7C0%7C639082396173523247%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=W0WXHnieySnO2AVOtfxf9O9XF%2FSFddrkMV%2FJ8kLC8Mg%3D&reserved=0) and follow Exiger on [LinkedIn](https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fedge.prnewswire.com%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4626525-1%26h%3D4262278463%26u%3Dhttps%253A%252F%252Fwww.linkedin.com%252Fcompany%252Fexiger%26a%3DLinkedIn&data=05%7C02%7Ceenzman%40exiger.com%7C14ef66a787924e41274e08de7a0da421%7C32bc9618c6174982a7e02076ab0e81d8%7C0%7C0%7C639082396173549783%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=I7P8uFsTuiqDCy%2Ba%2B%2BnjqeS7y%2FdiCzh5mhMfZaYxqBg%3D&reserved=0).

At Exiger, our values define how we work and why we lead. We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused—committed to building technology that makes the world safer, more transparent, and more resilient.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Exiger’s hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.

## About Exiger

## Company Overview
- **One-liner**: Exiger provides a supply chain AI platform that gives organizations end-to-end visibility into their supplier ecosystems to manage risk, compliance, and resilience.
- **Entity Type**: Private (acquired by The Carlyle Group in December 2023)
- **Headquarters**: McLean, Virginia, United States
- **Founded**: 2013
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Supply chain management, risk management, compliance, third-party risk management, software supply chain security
- **Target customers**: B2B – Fortune 500 companies, U.S. federal agencies (60+), banks, and other large enterprises
- **Mission statement**: To make the world a safe and transparent place to succeed.

## Products & Services
- **1Exiger Platform (SaaS)**: The company’s flagship, purpose-built technology platform that unifies supplier, product, part, component, and risk data into a single pane of glass. It covers Trade Compliance, Supplier Risk Management, Enhanced Due Diligence, Third-Party Risk Management (TPRM), Know Your Customer (KYC), and Software Supply Chain Security. Leverages proprietary data and advanced agentic AI to proactively surface risks, automate compliance, and accelerate procurement.

## Market Standing
- **Valuation**: Acquired by The Carlyle Group in December 2023 for **$1.2 billion** (private transaction)
- **Annual Revenue**: ~**$150 million** (LinkedIn estimate; company does not publicly disclose audited revenue)
- **Total Funding**: **$182 million** across prior rounds (debt financing from Monroe Capital and venture round from Carrick Capital Partners)
- **Notable Investors/Partners**: The Carlyle Group (owner), Monroe Capital, Carrick Capital Partners. Board includes former government officials and industry leaders such as Charles Rossotti (former IRS Commissioner) and The Honorable Ellen Lord (former U.S. Under Secretary of Defense).
- **Growth Signals**:
  - Named a **Leader in the 2026 Gartner® Magic Quadrant™ for Supplier Risk Management Solutions** (two years in a row)
  - Acquired four companies in 2024: Lokasenna Labs, XSB, Versed AI, and aDolus Technology
  - Recognized by Fast Company as a “Brand That Matters” for two consecutive years
  - **FedRAMP® authorized** – largest provider of supply chain technology to the U.S. Federal Government
  - Serves **150+ Fortune 500 clients** and **60+ federal agencies**

## Competitive Advantages
- **Government trust**: FedRAMP authorized and deeply embedded in U.S. defense and federal supply chain security
- **AI-first platform**: Proprietary agentic AI and data sets that provide real-time risk detection and compliance automation
- **Scale**: Largest supplier of supply chain technology to the U.S. government; 550+ global customers
- **Award-winning technology**: Gartner Magic Quadrant Leader, TPRA Innovator Award, 50+ industry awards
- **Comprehensive data**: Maps multi-tier suppliers, components, and software dependencies across physical and digital supply chains

## Strategic Focus
- Expand leadership in supply chain AI for both government and commercial sectors
- Deepen integration of acquired companies’ capabilities (e.g., software bill of materials, AI-driven supply chain mapping)
- Continue to automate compliance and risk detection workflows using agents and large language models
- Likely focus on growth in Europe and Asia-Pacific given existing office presence in 20 countries

## Why Work Here
- **Culture**: Emphasizes “excellence through diversity of thought, inclusive and innovative problem solving, and keeping clients at the center”
- **Benefits**: Competitive compensation, on-the-job growth opportunities, generous benefits, and perks (specific details not publicly listed but described as “exceptional”)
- **Work Environment**: Global company with 10 offices across North America, Europe, and Asia. Remote/hybrid policy not explicitly stated, but roles appear to be office-based or hybrid depending on location
- **Engineering Culture**: Fast-paced, mission-driven environment building AI-powered risk management tools used by Fortune 500s and the U.S. government. Open roles include Forward Deployed Engineer, Platform Engineer, Engineering Manager, and Solutions Architect
- **Growth Opportunities**: 46 active job postings (as of latest data); yearly job postings up 24%. Employee background includes alumni from Goldman Sachs, Deloitte, JPMorgan, and Amazon, indicating strong talent development

## Sources
1. [exiger.com/about](https://www.exiger.com/about/)
2. [exiger.com](https://www.exiger.com/)
3. [exiger.com/careers](https://www.exiger.com/careers/)
4. [exiger.com/management-team](https://www.exiger.com/management-team/)
5. [linkedin.com/company/exiger](https://www.linkedin.com/company/exiger)

## Other roles at Exiger

- [Customer Success Manager — Defense Industrial Base](https://feeny.ai/job/customer-success-manager-defense-industrial-base-exiger-mclean-dh2tfh8tfrd4) — Mclean, VA
- [Senior AI Product Builder](https://feeny.ai/job/senior-ai-product-builder-exiger-mclean-3b7r4ksafqmd) — Mclean, VA / Richmond, VA
- [Python Developer](https://feeny.ai/job/python-developer-exiger-bucharest-w6m9fgj1xb8p) — Bucharest, Romania
- [Delivery Workflow Engineer](https://feeny.ai/job/delivery-workflow-engineer-exiger-mclean-cd9hfbn0c243) — Mclean, VA / Richmond, VA
- [Lead Platform Engineer](https://feeny.ai/job/lead-platform-engineer-exiger-mclean-vewv943m6qzn) — Mclean, VA / New York, NY / Richmond, VA
- [Junior Python Developer](https://feeny.ai/job/junior-python-developer-exiger-bucharest-89zy3knqjest) — Bucharest, Romania
- [Administrative Assistant - (On-Site)](https://feeny.ai/job/administrative-assistant-on-site-exiger-huntsville-pyhp0kzxt8q1) — Huntsville, AL
- [Forward Deployed Strategy Manager](https://feeny.ai/job/forward-deployed-strategy-manager-exiger-mclean-yvze7573x1h4) — Mclean, VA / Richmond, VA
- [Director, Forward Deployed Strategy](https://feeny.ai/job/director-forward-deployed-strategy-exiger-mclean-236v3a8h5y5c) — Mclean, VA / Richmond, VA
- [Senior Forward Deployed Strategist](https://feeny.ai/job/senior-forward-deployed-strategist-exiger-mclean-km2b6frn5hnr) — Mclean, VA / Richmond, VA