---
title: 'Customer Success Manager DFR Majors - Northwest at Skydio'
canonical: 'https://feeny.ai/job/customer-success-manager-dfr-majors-northwest-skydio-united-states-kwcw8fx4byq4'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Success Manager DFR Majors - Northwest at Skydio

- **Company:** [Skydio](https://feeny.ai/companies/skydio)
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/skydio/4254aa25-a9c0-4ea6-9833-d6e4bae27b45

## Job description

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from [utility inspectors](https://www.skydio.com/solutions/energy-and-utilities) to [first responders](https://www.skydio.com/solutions/public-safety), [soldiers in battlefield scenarios](https://www.skydio.com/solutions/national-security/tactical-isr), and [beyond](https://www.skydio.com/solutions). About the Team: The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success.

About the role: We are looking for a motivated Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our Public Safety customers. A successful candidate will become an indispensable bridge between our customers and Skydio’s extremely agile and world class technical teams. This role reports to the Manager, Customer Success (Public Safety, Major-Markets) and will work closely with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers. Location: This role is ideally suited for candidates based in the Northwest United States and located near a major airport. The account focus will include OR, WA, ID, UT, MT, CO, KS, and NE, IA, MO, MN.

How you’ll make an impact:

- Build scalable processes for customer on-boarding and post sales success
- Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services
- Develops Healthy Customer Relationship through proactive support and cadence based follow ups
- Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs
- Create customer Loyalty through proactive support and account management
- Advocate for Enterprise customers through deep understanding of their use cases and needs
- Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
- Ensure expansions and renewals through proactive support
- Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business

What makes you a good fit:

- Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement)
- Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules
- Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts
- Experience with commercial Unmanned Aircraft Systems and related software development/deployment
- Work directly with customers through proactive, metrics based engagement
- Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
- Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion

## Requirements

- A strong desire to learn, innovate, and adapt to a growing and changing environment
- Willingness to travel approximately 40%
- Ability to obtain a Part 107 certificate

Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $120,000 - $160,000. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria. *Compensation for certain positions may vary based on the position’s location.

## #LI-WM1

At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws. For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/

## About Skydio

## Company Overview
- **One-liner**: Skydio builds autonomous drones and platforms for public safety, critical infrastructure inspection, and national security, enabling safer, smarter, and faster data collection.
- **Entity Type**: Private – Series E ($230M raised)
- **Headquarters**: San Mateo, California, United States (manufacturing hub in Hayward, CA; satellite offices in Boston, Japan, and India)
- **Founded**: 2014
- **Founders**: Adam Bry (CEO) and Abe Bachrach (CTO) – both MIT graduates and co-founders of Google’s Project Wing

## Core Business
- **Primary industries**: Drone manufacturing, autonomous flight software, public safety / first responder technology, infrastructure inspection, defense / national security
- **Target customers**: B2G (government/public safety), B2B (energy, utilities, construction, surveying), and defense organizations
- **Mission statement**: “To make the world more productive, creative, and safe with autonomous flight”

## Products & Services
- **[Skydio X10](https://www.skydio.com/)**: Flagship autonomous drone with best-in-class sensors, advanced AI, and cloud integration – designed for outdoor inspection, DFR, and site security.
- **[Skydio R10](https://www.skydio.com/)**: Indoor-capable, compact drone for tight quarters (e.g., building interiors) with onboard lighting and communications.
- **[Skydio Dock for X10](https://www.skydio.com/)**: Remote docking station enabling autonomous launch, landing, and charging – supports unattended mission execution.
- **[Skydio Cloud & Software Platform](https://www.skydio.com/)**: End-to-end software for mission planning, live streaming, data processing, and fleet management (includes Drone as First Responder solutions, asset inspection, and mapping).

## Market Standing
- **Valuation/Funding**: $230 million raised in a Series E round (led by Linse Capital, with participation from Andreessen Horowitz, Next47, IVP, DoCoMo, Nvidia, UP.Partners; angel investors include Brendan Iribe, Naval Ravikant, Padma Warrior, Matt Bellamy, Magic Johnson, Justin Timberlake, Kevin Durant). Valuation not publicly disclosed.
- **Key Metric**: Over 60,000 drones delivered; “9 figures of annual revenue” (i.e., $100M+) with rapid growth [skydio.com/careers](https://www.skydio.com/careers).
- **Notable Investors/Partners**: Andreessen Horowitz, Nvidia, IVP, DoCoMo, UP.Partners.
- **Growth Signals**: Company reports rapid revenue growth; expanding into national security contracts; manufacturing hub in Hayward; global presence with offices in Tokyo, Singapore, Zurich.

## Competitive Advantages
- **Purely U.S. based** – designed, assembled, and supported in the USA, meeting strict national security and supply chain standards.
- **Deep AI autonomy** – world-leading computer vision and autonomous flight technology, built by a team that pioneered the field at MIT and Google X.
- **Full-stack platform** – drones, docks, cloud software, and mission-specific integrations create a locked-in ecosystem that’s hard to replicate.
- **Mission-critical trust** – deployed by police departments, defense agencies, and utilities for life-saving and infrastructure-protecting missions.

## Strategic Focus
- **Scaling drone-as-a-first-responder (DFR)** programs across public safety agencies.
- **Expanding defense & national security** verticals (survivable sUAS, battlefield situational awareness).
- **Deepening enterprise inspection & mapping** offerings for energy, telecom, and civil infrastructure.
- **International growth** – offices in Japan, India, Singapore, Switzerland, and Finland.

## Why Work Here
- **Purpose-driven impact** – work on tech that “makes our world safer and more efficient” (autonomous drones for first responders, search & rescue, battlefield awareness).
- **Cutting-edge engineering** – stack spans AI/robotics, computer vision, cloud, mobile, aerodynamics, sensors, and hardware; described as “the Mount Everest of technology.”
- **Collaborative culture** – “intense but rewarding”; teams include world-class engineers, special forces operators, and industry experts.
- **Hybrid/office** – headquarters in San Mateo (Bay Area) with manufacturing in Hayward; satellite offices in Boston, Japan, and India. Many engineering roles are on-site or hybrid, but some positions list remote (US) availability.
- **Notable perks** – no explicit perks listed, but culture emphasizes real-world impact, cross-functional work, and autonomy to solve hard problems.

## Sources
1. [skydio.com](https://www.skydio.com/) – Main site (products, mission, drone capabilities)
2. [skydio.com/about](https://www.skydio.com/about) – Founders, leadership, and company history
3. [skydio.com/careers](https://www.skydio.com/careers) – Company stats (60k drones, 9-figure revenue, mission, culture, office locations)
4. [linkedin.com/company/skydio](https://www.linkedin.com/company/skydio) – Company description
5. [cbinsights.com/company/skydio/financials](https://www.cbinsights.com/company/skydio/financials) – Funding round details (Series E, $230M)

## Other roles at Skydio

- [Flight Test Operator - Data Collection Fixed Term](https://feeny.ai/job/flight-test-operator-data-collection-fixed-term-skydio-san-mateo-california-k39mb134zmn9) — San Mateo California, United States
- [Senior RF Design Engineer](https://feeny.ai/job/senior-rf-design-engineer-skydio-san-mateo-california-vvreqa2jdv4e) — San Mateo California, United States
- [Test Engineering Technician](https://feeny.ai/job/test-engineering-technician-skydio-san-mateo-california-168k5rrxmgsh) — San Mateo California, United States
- [Field Support Representative - Colorado](https://feeny.ai/job/field-support-representative-colorado-skydio-united-states-gmwskmw9gthz) — United States
- [EHS Specialist](https://feeny.ai/job/ehs-specialist-skydio-san-mateo-california-gzxemmnq1sm4) — San Mateo California, United States
- [Systems Integration and Test Engineer (Senior to Staff Level)](https://feeny.ai/job/systems-integration-and-test-engineer-senior-to-staff-level-skydio-san-mateo-05357sqhznad) — San Mateo California, United States
- [Systems Integration and Test Engineer](https://feeny.ai/job/systems-integration-and-test-engineer-skydio-san-mateo-california-6jy1mpatrsrm) — San Mateo California, United States
- [Flight Test Intern - Summer 2027](https://feeny.ai/job/flight-test-intern-summer-2027-skydio-san-mateo-california-9js5hytbcpa1) — San Mateo California, United States
- [Product Design Engineer Intern - Summer 2027](https://feeny.ai/job/product-design-engineer-intern-summer-2027-skydio-san-mateo-california-4rrh55j2aq90) — San Mateo California, United States
- [Autonomy Engineer Intern, Computer Vision / Deep Learning, Summer 2027](https://feeny.ai/job/autonomy-engineer-intern-computer-vision-deep-learning-summer-2027-skydio-san-asjd2k15p11a) — San Mateo California, United States