---
title: 'Customer Success Manager, Digital - Florida at Unite Us'
canonical: 'https://feeny.ai/job/customer-success-manager-digital-florida-unite-us-united-states-xznch4eh9td4'
type: 'job'
last_seen: '2026-10-17'
---

# Customer Success Manager, Digital - Florida at Unite Us

- **Company:** Unite Us
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-10-17
- **Apply:** https://job-boards.greenhouse.io/uniteus/jobs/8853057002

## Job description

Department: Customer Success Position: Customer Success Manager, Digital - Florida

About the Role: The Customer Success Manager (Digital) will have a strong mind for handling client needs, as well as a deep understanding of how to use digital tools to achieve customer satisfaction at scale. The individual in this role will be responsible for managing and retaining a large portfolio of customers, contributing to driving network engagement and filling gaps with new & existing customer geographies by providing agnostic engagement bandwidth to facilitate partner onboarding with a focus on platform adoption.  This role requires someone with a creative and strategic mindset, who is customer and team-oriented and has the ability to thrive in a high growth and fast-paced company environment.

What You'll Do:

- Manage a high-volume, tech-touch book of business using a “one-to-many” approach
- Deliver best practices for workflows and onboarding strategies, based on specific network use cases, innovative engagement approaches, and an understanding of related tools
- Segment your book of business and develop strategic plans that deliver customer value at scale
- Proactively leverage a matrix account team to develop and manage sales pipeline and enhance customer relationships and value.
- Build and own targeted cadences to effectively drive maturity, and expansion across different customer segments and personas.
- Leverage Salesforce to create innovative workflows that automate key account engagement activities
- Understand the Product to teach customers how to use it & recommendations for additional products & services.
- Own a number - understand GRR & CSQL metrics & how they play into your Book of Business
- Be innovative & think outside the box when it comes to developing new models that drive user adoption
- Collaborate cross-functionally to create a seamless customer experience for your portfolio and identify upstream/ downstream inefficiencies
- Assist with the development of systems, programs and educational materials that will maximize the performance on all related program metrics
- Lead discussions around forecasting and pipeline status with internal stakeholders

You’re a great fit for this role if:

- 3+ years of professional work experience suggested
- 2-4 years of customer success or related work experience preferred
- Experience managing revenue and an ability to learn new technologies
- Experience in process development and resource creation/ management
- Analytical ability to leverage data to drive creative decisions and recommendations.

Our Mission:

Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.

Environmental Job Requirements and Working Conditions:

- This position is remote, U.S.-based. Candidate must live in or around the state of Florida to be considered.
- The target pay range for this role is: $75,000-$87,500. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
- This position may require 10% travel
- All team members will be required to pass a background check which includes criminal, employment, and education verification

Benefits provided by Unite Us:

Medical, Dental, and Vision

We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.

Wellness

Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.

Flexible Time Off

Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.

Paid Parental Leave

Adoptive parents are included.

Employee Resource Groups

Choose to join any of our ERGs, which celebrate and support a diverse and inclusive workplace.

Spending Accounts

We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.

401(k) + Employer Match

Enjoy matching, immediate vesting and financial wellness resources

Additional Benefits

Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents

Disability Coverage

Accident Insurance

Pet Insurance

As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.

#LI-Remote

## About Unite Us

## Company Overview
- **One-liner**: Unite Us provides a software platform that connects healthcare, government, and community-based organizations to coordinate whole-person care through closed-loop referrals and data sharing.
- **Entity Type**: Private (funding stage: Growth/Series unknown, but raised over $250M+)
- **Headquarters**: New York, NY (offices also in Raleigh, NC)
- **Founded**: 2012 (as Unite US, later rebranded to Unite Us)
- **Founders**: Taylor Justice (Co-Founder & CEO) and (unnamed co-founder, per public sources)

## Core Business
- **Primary industry**: Healthcare technology (HealthTech) – specifically social care coordination and community health infrastructure.
- **Target customers**: Hospitals & health systems, managed care & Medicaid plans, local/state governments, public health agencies, community-based organizations (CBOs), and nonprofits.
- **Mission statement**: “To enable collaboration to help people live healthier, more fulfilling lives” (careers page) and “transform how communities care for their people” (about page).

## Products & Services
- **Unite Us Platform**: An end-to-end, closed-loop referral system that allows partners to predict needs (using real-world data), deliver services (coordinate care across sectors), and pay for services (automate revenue cycle/payments to CBOs). It includes analytics to prove impact and measure ROI. The platform is described as the “only end-to-end platform” that helps identify needs earlier, target interventions, and track results.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Over $250M+ in total funding (as of 2025, per company website) and over 93.6M needs addressed (as of 2025).
- **Notable Investors/Partners**: Not listed in detail on the provided pages, but partners include health systems, government agencies, and community organizations. Listed as a certified Great Place to Work and awarded on TIME’s World’s Top HealthTech Companies 2025.
- **Growth Signals**:
  - 1.5M+ services delivered and closed 2.3M referrals (as of 2025)
  - 700% increase in case manager reach reported by customers
  - 13 minutes average closed-loop referral completion time
  - 88% of needs met nationwide
  - <2% claims denial rate (vs 15-18% industry average)
  - 96% of something (metric listed on site but not fully visible)
  - 652 U.S.-based employees (medium-sized company) as of January 2025
  - Named a 2025 Great Place to Work and Top HealthTech Company by TIME
  - Won Fortune Best Workplaces in Health Care (2022, 2023, 2024)

## Competitive Advantages
- **First-mover and network effects**: The company hosts the “nation’s largest network of community-based health and social services” (as claimed on Great Place to Work profile). The closed-loop referral system is described as “the first of its kind” and prioritizes privacy and dignity.
- **End-to-end integration**: Unite Us is the only platform that combines predictive analytics, service delivery, and payment/reimbursement for social care in one system, reducing fragmentation that plagues competitors.
- **Large data moat**: With over 93.6M needs addressed and 2.3M referrals closed, the platform has a significant volume of real-world data to train models and improve predictive analytics.
- **Recognition**: Certified Great Place to Work (82% of employees say it’s a great place to work vs 57% typical company) with high marks for feeling welcome (98%), being given responsibility (94%), and ability to take time off (95%).

## Strategic Focus
- **Scaled impact**: Unite Us is focused on expanding its platform to serve more cities, counties, health systems, and states. The company aims to break down silos in real-time and deliver measurable outcomes at scale.
- **Policy and reimbursement**: The platform emphasizes enabling reimbursements for community-based organizations, which is a key growth vector as value-based care and social determinants of health (SDoH) become priorities for payers and government.
- **Data-driven insights**: Investments in predictive analytics to “predict needs” using real-world data, helping organizations identify risk and close gaps upstream.

## Why Work Here
- **Mission-driven culture**: Employees consistently cite pride in contributing to the community (94% feel good about ways the company contributes). The company’s values include “Always Collaborate,” “Be a Good Human,” “Think Big,” and “Own It.”
- **Hybrid/office locations**: Offices in New York City (217 Broadway) and Raleigh, NC (128 E. Hargett Street). Specific remote/hybrid policy not explicitly stated but open jobs suggest flexibility.
- **Benefits**:
  - Medical, dental, and vision insurance
  - Unlimited virtual mental health and acute medical visits
  - Flexible Time Off (including volunteer days and mental health days)
  - 16 paid company-wide holidays
  - Paid parental leave (including adoptive parents)
  - 401(k) with employer match and immediate vesting
  - Health Savings Accounts (HSAs), FSAs, and commuter benefits
  - Employee Resource Groups (ERGs, e.g., Military Veterans)
  - Wellness platform subscription
  - Career support: financial planning, company-sponsored life/AD&D, short-term disability, accident insurance, pet insurance
- **Engineering culture**: Open roles include Data Engineer and Senior Data Engineer, suggesting a strong data engineering team building the core analytics and platform infrastructure.
- **Recognition**: Won Fortune Best Workplaces in Health Care (2022-2024) and certified Great Place to Work (2025)

## Sources
1. [Unite Us Official Website](https://uniteus.com/)
2. [Unite Us Careers Page](https://uniteus.com/our-careers/)
3. [Unite Us Job Board (Greenhouse)](https://job-boards.greenhouse.io/uniteus)
4. [Unite Us About Page](https://uniteus.com/about-unite-us/)
5. [Great Place to Work Profile for Unite Us](https://www.greatplacetowork.com/certified-company/7044272)

## Other roles at Unite Us

- [Senior Community Strategy Manager - New Hampshire](https://feeny.ai/job/senior-community-strategy-manager-new-hampshire-unite-us-united-states-69t50zgwqtr6) — United States
- [Staff Accountant](https://feeny.ai/job/staff-accountant-unite-us-united-states-9tzm95rvxy15) — United States
- [Staff Data Engineer](https://feeny.ai/job/staff-data-engineer-unite-us-new-york-0jm5029p9w4k) — New York, NY
- [Enterprise Implementation Manager](https://feeny.ai/job/enterprise-implementation-manager-unite-us-united-states-3qbk8vnv0gz0) — United States
- [Senior Customer Success Manager - Hawaii](https://feeny.ai/job/senior-customer-success-manager-hawaii-unite-us-united-states-08g757hp3qyn) — United States
- [Senior Manager, Enterprise Implementation](https://feeny.ai/job/senior-manager-enterprise-implementation-unite-us-united-states-hz2h1wx9pqr4) — United States
- [Customer Success Executive - Florida](https://feeny.ai/job/customer-success-executive-florida-unite-us-united-states-746mgk0am2gt) — United States
- [Senior Customer Success Manager - West Virginia](https://feeny.ai/job/senior-customer-success-manager-west-virginia-unite-us-united-states-tkdasvp5gsvs) — United States
- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-unite-us-united-states-868z975c5ekt) — United States
- [Senior Customer Success Manager](https://feeny.ai/job/senior-customer-success-manager-unite-us-united-states-zyrw04k1tryd) — United States