--- title: 'Customer Success Manager - Digital Identity & Authentication at Incognia' canonical: 'https://feeny.ai/job/customer-success-manager-digital-identity-authentication-incognia-united-arab-21hparj3hz35' type: 'job' last_seen: '2026-09-11' --- # Customer Success Manager - Digital Identity & Authentication at Incognia - **Company:** Incognia - **Location:** United Arab Emirates - **Posted:** 2026-09-02 - **Last confirmed live:** 2026-09-11 - **Apply:** https://boards.greenhouse.io/incognia/jobs/4390592009?gh_jid=4390592009 ## Job description Careers Check out how you can participate in our journey to create a world with safe digital experiences. Incognia is the innovator in location identity solutions that deliver cutting-edge user verification and account security across the digital journey. Leveraging over a decade of expertise in location technology, Incognia's novel approach provides frictionless experiences using device intelligence and the most precise location data available. Incognia enables customizable risk analysis and actionable insights from day one that empower consumer businesses to prevent fraud, protect users and build customer trust. The team: The Customer Success team is a multidisciplinary team, we work on the border between the technical (fraud and technology) and business (relationship, processes, upsell) worlds. We play a central role in the operation, helping to coordinate internal teams in order to resolve all customer-related issues. Therefore, we also exercise an internal leadership role, which requires maturity and negotiation skills. Finally, we have a very strong partnership with the sales team and the team responsible for integrations to ensure customer success at all stages of the process. The opportunity: The role of a Fraud Prevention Consultant is to ensure that the customer is getting the most value possible from our solution, ensuring that the client is achieving/exceeding expected results. We monitor usage metrics, suggest and coordinate the implementation of improvements, resolve technical issues and support the commercial team in upsell/cross sell opportunities. Day-to-day responsibilities: - Engage customers in strategy meetings to derive maximum value from their partnership with Incognia; - Build and foster relationships with key decision makers and stakeholders across multiple customers. - Manage a portfolio of Incognia accounts to combat diverse fraud types; - Monitor usage and performance metrics; - Propose improvements in customer processes, based on our solutions; - Monitor the resolution of internal improvements that impact the customer; - Follow customer roadmap activities related to our solutions; - Manage the relationship with the main customer stakeholders; - Periodic meetings with the client for accountability and follow-up; - Contribute to the maturation of the team/company processes Improvement of internal processes to optimize the scalability of our operations; - Participate in industry events (SaaS, authentication, anti-fraud and digital identity) in order to expand networking and continue to enhance industry knowledge. Requirements: - Bachelor’s degree in business or technology fields; - 3+ years of experience with authentication, biometrics, anti-fraud, digital or mobile identity solutions; - SaaS B2B experience; - Previous experience managing medium/large accounts; - Experience with data analysis and SQL - ability to work data in different tables/databases; - Definition and analysis of KPIs; Salary: - Monthly Salary - 35000 to 50000 AED + bonus Recruitment process: - People interview - Manager interview - Technical Case - Technical Case Presentation - Cultural Fit with CTO and CEO Incognia is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. All applicants are encouraged to apply and won't be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws. Join us and be part of a team that values and promotes equal employment opportunities. Our Vision A world where digital trust is unseen yet part of everyday life “The most profound technologies are those that disappear. They weave themselves into the fabric of everyday life until they are indistinguishable from it.” — Mark Weiser Mark Weiser's vision, as told on the paper "21st century computer" was the inspiration for our founders to start building our technology. The values that moves us Ambition We don’t set limits to our achievements - We improve the lives of users worldwide - We solve meaningful problems for our customers - We are passionate learners and idea-sharing enthusiasts Excellence We deliver excellence through consistency - We feed intuition with data to drive impactful decisions - We hold each other accountable to deliver outstanding results to our customers - We are proactive in our collaboration and provide valuable feedback Trust We build trust by empowering users, customers and team members - We are committed to privacy and user identity protection - We are trusted advisors to our customers - We foster a culture of ethics, inclusion and respect ## About Incognia ## Company Overview - **One-liner**: Incognia is an AI-powered risk intelligence platform that delivers next-generation identity solutions to prevent fraud and friction for digital businesses. - **Entity Type**: Private (Series B) - **Headquarters**: Palo Alto, California, United States - **Founded**: 2020 (company launch; core location technology development began in 2010–2012) - **Founders**: André Ferraz (CEO), Júlio Rangel (CTO), Lucas Martins (CSO) ## Core Business - **Primary Industry**: Fraud prevention, identity verification, risk intelligence - **Target Customers**: B2B – enterprise platforms in food delivery, ride-hailing, marketplaces, and financial services; also serves SMBs through scalable solutions - **Mission Statement**: To empower safe digital experiences by combining unparalleled security, privacy and convenience ([incognia.com/about](https://www.incognia.com/about)) ## Products & Services - **Incognia ID**: Core identity signal that combines device intelligence, location analysis, and tamper detection to create a persistent, privacy-first identifier tied to real-world user behavior – even across device resets or swaps. Type: SaaS / API ([incognia.com/incognia-id](https://www.incognia.com/incognia-id)) - **AI‑Powered Browser ID**: New product that extends fraud detection to web environments. Type: API / Software - **AI Rule Builder**: Enables customers to create custom risk rules using Incognia’s risk signals without engineering effort. Type: Software / No-code tool ## Market Standing - **Valuation**: Not disclosed publicly - **Key Metric**: Total funding $46.5 million (as of 2024) across four rounds (seed, Series A $15.5M, Series B $31M) - **Notable Investors/Partners**: Bessemer Venture Partners (lead Series B), Point72 Ventures (lead Series A), Valor Capital, Unbox, Naspers, Delivery Hero (customer and partner) - **Growth Signals**: Tripled revenue in 2025; protects nearly 1 billion devices; 88%+ reduction in false positives; 7x ROI reported by Delivery Hero; 84% reduction in new‑user abandonment for a car‑sharing marketplace; 50%+ more fraud prevented than device ID alone; 193 employees (+18% YoY); active job postings up 400% YoY ## Competitive Advantages - **Privacy‑first location identity**: Uses behavioral location patterns (not PII) to create a persistent identity that survives device resets, swaps, and cloning – achieving 99.999% accuracy and a 0.001% false positive rate. - **Cross‑device recognition**: Recognizes users even when they switch devices or use multiple accounts, solving a weakness of traditional device ID. - **Proven ROI**: Customers report 7x ROI, significant fraud loss reduction, and improved user approval rates. - **Advanced upstream defense**: Detects fraud farms, collusion, and spoofed environments before transactions occur. ## Strategic Focus - **AI‑first product expansion**: Launching AI‑powered Browser ID and AI Rule Builder to cover web‑based fraud and enable self‑service customization. - **Global scale**: After partnering with Delivery Hero across multiple regions, Incognia continues to expand from its strong base in Latin America (Brazil) into North America, Europe, and Asia. - **Deepening platform integrations**: Building on relationships with major delivery, mobility, and digital banking platforms to embed identity signals into core workflows. ## Why Work Here - **Culture**: Values-driven (Trust, Excellence, Ambition) with a commitment to ethics, inclusion, and continuous learning. Rated 4.7/5 on LinkedIn (149 reviews) across work-life, compensation, culture, and career. - **Team**: ~193 employees spread across 11 countries (largest hub in Brazil; headquarters in Palo Alto). Engineering and research make up ~44% of the workforce. - **Work environment**: Not explicitly stated, but global employee distribution suggests hybrid/remote flexibility. The company fosters a data‑driven, collaborative culture with proactive feedback. - **Notable perks**: Emphasis on solving meaningful problems at scale; exposure to cutting‑edge AI/ML; opportunity to impact billions of user experiences; strong engineering roots (founders from UFPE, Stanford, Harvard exec programs). ## Sources 1. [incognia.com](https://www.incognia.com/) 2. [incognia.com/about](https://www.incognia.com/about) 3. [incognia.com/careers](https://www.incognia.com/careers) 4. [incognia.com/incognia-id](https://www.incognia.com/incognia-id) 5. [linkedin.com/company/incognia](https://www.linkedin.com/company/incognia) ## Other roles at Incognia - [Data Scientist - Research and Development](https://feeny.ai/job/data-scientist-research-and-development-incognia-brazil-f3m99k6a96ze) — Brazil - [People Ops Analyst](https://feeny.ai/job/people-ops-analyst-incognia-brazil-j068jj5zaytm) — Brazil - [Business Developer Representative - BDR](https://feeny.ai/job/business-developer-representative-bdr-incognia-brazil-phpprsebv2j9) — Brazil - [Banco de Talentos Incognia](https://feeny.ai/job/banco-de-talentos-incognia-incognia-brazil-fed6f30shvex) — Brazil - [Incognia Talent Pool](https://feeny.ai/job/incognia-talent-pool-incognia-united-states-hj5w4xd0sgnj) — United States - [Incognia Talent Pool](https://feeny.ai/job/incognia-talent-pool-incognia-dubai-w5s01v52n6sw) — Dubai, United Arab Emirates - [Sales Executive - Digital Identity & Authentication](https://feeny.ai/job/sales-executive-digital-identity-authentication-incognia-united-states-rtwgz9fmqq42) — United States